IBM Tivoli Business Service Manager vs Zenoss Cloud comparison

IBM and Zenoss are both solutions in the Event Monitoring category. IBM is ranked #14, while Zenoss is ranked #13. IBM holds a 3.4% mindshare in EM, compared to Zenoss’s 4.2% mindshare. Additionally, 100% of IBM users are willing to recommend the solution, compared to 100% of Zenoss users who would recommend it.

IBM Tivoli Business Service...

Read 2 IBM Tivoli Business Service Manager reviews

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254 Comparison Views

100% willing to recommend

Zenoss Cloud

Read 8 Zenoss Cloud reviews

2,016 Views
242 Comparison Views

100% willing to recommend

IBM Tivoli Business Service...

Zenoss Cloud

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Executive SummaryUpdated on Jan 23, 2025

Zenoss Cloud and IBM Tivoli Business Service Manager are competing solutions designed to enhance IT infrastructure management. Zenoss Cloud often has the upper hand due to its scalable, cloud-native architecture, praised for affordability and adaptability. IBM Tivoli Business Service Manager is acknowledged for its robust feature set, valued for addressing comprehensive business services at a higher cost.

Features: Zenoss Cloud includes real-time analytics, dynamic dashboards, and integration with modern cloud environments. IBM Tivoli Business Service Manager offers advanced event management, extensive customization options, and hybrid IT setup support.

Ease of Deployment and Customer Service: Zenoss Cloud is known for straightforward deployment and efficient customer support, facilitating rapid integration. IBM Tivoli Business Service Manager involves a more intricate setup but provides detailed customer service for long-term operational stability.

Pricing and ROI: Zenoss Cloud is noted for competitive pricing and quick ROI due to minimal infrastructure demands. IBM Tivoli Business Service Manager, with a steeper initial cost, delivers substantial long-term value with comprehensive capabilities.

To learn more, read our detailed IBM Tivoli Business Service Manager vs. Zenoss Cloud Report (Updated: December 2025).

Buyer's Guide

IBM Tivoli Business Service Manager vs. Zenoss Cloud

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IBM Tivoli Business Service...

Ranking in Event Monitoring

14th

Average Rating

7.6

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Zenoss Cloud

Ranking in Event Monitoring

13th

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Application Infrastructure (28th), Network Monitoring Software (76th), Server Monitoring (26th), IT Infrastructure Monitoring (52nd), Container Monitoring (7th), Cloud Monitoring Software (43rd), AIOps (24th)

Mindshare comparison

As of January 2026, in the Event Monitoring category, the mindshare of IBM Tivoli Business Service Manager is 3.4%, up from 0.9% compared to the previous year. The mindshare of Zenoss Cloud is 4.2%, up from 1.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Event Monitoring Market Share Distribution
Product	Market Share (%)
Zenoss Cloud	4.2%
IBM Tivoli Business Service Manager	3.4%
Other	92.4%

Event Monitoring

Featured Reviews

reviewer847356

IT Manager at a tech services company with 1,001-5,000 employees

Good technical support, and efficient for working with business data

We use this solution for working with data. The most valuable feature of this solution is the efficiency. This application should be made easier to use because it usually needs training and it is not easy to operate. We have been using this solution for fourteen years. The stability of this…

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ClaudiaChen

Cloud Architect - Senior Technology Architect at Telstra

Generates close to real-time alerts so users can resolve issues, but needs more integration and public cloud monitoring features

As Zenoss Service Dynamics is more for network-centric devices and you want to monitor, for example, a server, its services, IP addresses, and interfaces, if it's a network and you're going to monitor multiple items, you'll be charged multiple times. This is what Zenoss Service Dynamics needs to improve to make sure that customers pay just one fee to monitor the entire server. What I'd like to see in Zenoss Service Dynamics in the future is a public cloud monitoring feature, particularly for the Azure public cloud. Another additional feature I'd like to see in the next release of the solution is integration with the Azure public cloud because I know that there are some services from Azure that Zenoss Service Dynamics is currently unable to monitor.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature of this solution is the efficiency."

"The most valuable feature is the flexible discovery mechanism."

"It's easy to use."

"The product offers good documentation that helps with initial training."

"What I like most about Zenoss Service Dynamics is that it monitors the devices and gives close to real-time alerts. For example, in case the device is not available, Zenoss Service Dynamics generates an alert so my team can resolve the issue."

"Its Docker Container concept is mind blowing. It is the first monitoring tool which comes with Docker features."

"They have also accommodated many state-of-the-art technologies like Docker and ZooKeeper."

"The custom built integration is one of the most valuable features because you can see all the especially critical items."

Cons

"This application should be made easier to use because it usually needs training and it is not easy to operate."

"Now it is stable, but they should design threshold parameters in percentage instead of raw values."

"It would be ideal if the product offered sound alerts."

"There was a problem with Zenoss and storage monitoring."

"The AI aspect needs to improve."

"The inclusion of a feature to show a graphical view of the network would be a helpful improvement."

"As Zenoss Service Dynamics is more for network-centric devices and you want to monitor, for example, a server, its services, IP addresses, and interfaces, if it's a network and you're going to monitor multiple items, you'll be charged multiple times. This is what Zenoss Service Dynamics needs to improve to make sure that customers pay just one fee to monitor the entire server. What I'd like to see in Zenoss Service Dynamics in the future is a public cloud monitoring feature, particularly for the Azure public cloud. Another additional feature I'd like to see in the next release of the solution is integration with the Azure public cloud because I know that there are some services from Azure that Zenoss Service Dynamics is currently unable to monitor."

"There is room for improvement with the administrative part. They introduced Control Center to manage things in Zenoss 5. The services that Zenoss provides remained the same, but the administrative part, since they introduced Docker, etc., has become a little complex"

Pricing and Cost Advice

Information not available

"The pricing depends on the environment, the number of services, and the size of the data center. It can go from $100,000 to a million dollars."

"There are additional costs you'll have to pay apart from the license fee for Zenoss Service Dynamics. I can't remember exactly how much my company is paying because I don't handle the finance part, but the cost is paid annually. On a scale of one to five, with one being the cheapest and five being the most expensive, I'm rating the solution three out of five."

"It depends on the customer, what he wants."

"It is very cost-effective compared to the tools I worked with in the past. The company is gaining a lot with respect to the cost factor. It provides agentless monitoring and in a very cheap way."

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Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	4
Large Enterprise	5

Questions from the Community

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What is the best network monitoring software for large enterprises?

In my experience, I worked with many monitoring software, but the one that gave me the most functionalities of a large-scale company is Zenoss, due to its ability to monitor completely hybrid and a...

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Product Reports

Buyer's Guide

Event Monitoring

January 2026

IBM Tivoli Business Service Manager report

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Buyer's Guide

Zenoss Cloud

January 2026

Download Zenoss Cloud product report

Also Known As

Tivoli Business Service Manager, BSM

Cloud Monitoring, Zenoss Service Dynamics

Overview

IBM Tivoli Business Service Manager monitors business services and tracks them against business objectives and technology infrastructures. It shows the operational status of services using prebuilt reports, scorecards and dashboards for fast data analysis. Tivoli Business Service Manager helps you assess service levels throughout an organization for more effective service management.

IBM

Zenoss Cloud revolutionizes IT infrastructure monitoring with a service-centric approach, prioritizing the overall health of services and applications. Harnessing the power of Artificial Intelligence and Machine Learning (AIOps), Zenoss Cloud offers end-to-end visibility across servers, networks, storage, and applications. Real-time monitoring, event correlation, and automated remediation ensure immediate insights and efficient issue resolution. The customizable dashboards empower users to tailor visualizations to their needs, while scalability accommodates diverse infrastructures. Zenoss Cloud guarantees improved application performance, reduced downtime, and enhanced IT efficiency, making it an ideal choice for businesses of all sizes, from small enterprises seeking simplicity to large corporations requiring advanced scalability. Experience unified monitoring and proactive management with Zenoss Cloud, a comprehensive solution that transforms IT infrastructure optimization in today's complex environments.

Zenoss

Sample Customers

SSGC

2degrees, Rackspace, State of North Dakota, El Paso Independent School District, NWN Corporation

Buyer's Guide

IBM Tivoli Business Service Manager vs. Zenoss Cloud

December 2025

Free Report: IBM Tivoli Business Service Manager vs. Zenoss Cloud

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