IFS Cloud Platform vs LiveAgent comparison

IFS and QualityUnit are both solutions in the Help Desk Software category. IFS is ranked #21 with an average rating of 6.5, while QualityUnit is ranked #40. IFS holds a 1.8% mindshare in HDS, compared to QualityUnit’s 0.9% mindshare. Additionally, 87% of IFS users are willing to recommend the solution, compared to 100% of QualityUnit users who would recommend it.

IFS Cloud Platform

Read 31 IFS Cloud Platform reviews

5,297 Views
848 Comparison Views

87% willing to recommend

LiveAgent

Read 2 LiveAgent reviews

607 Views
413 Comparison Views

100% willing to recommend

IFS Cloud Platform

LiveAgent

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

IFS Cloud Platform and LiveAgent serve different business needs, each excelling in its domain. IFS Cloud Platform is superior for comprehensive enterprise management, while LiveAgent has the upper hand in customer support functionalities.

Features: IFS Cloud Platform offers enterprise management capabilities with tools for supply chain, finance, and human resources. It supports complex business processes suitable for larger enterprises seeking integrated solutions. LiveAgent provides customer support tools with comprehensive ticketing, live chat, and omnichannel support features, ideal for businesses focusing on customer interaction support.

Ease of Deployment and Customer Service: IFS Cloud Platform's deployment involves a thorough implementation process, requiring time and technical expertise, but is supported by professional service teams. LiveAgent offers a simpler and faster deployment with responsive customer support that efficiently aids in the process.

Pricing and ROI: IFS Cloud Platform may have higher initial setup costs due to its complex functionalities, aiming for a higher long-term ROI through broad service offerings. LiveAgent is more cost-effective initially, with faster ROI, appealing to businesses prioritizing customer support without requiring full enterprise solutions.

To learn more, read our detailed IFS Cloud Platform vs. LiveAgent Report (Updated: January 2026).

Buyer's Guide

IFS Cloud Platform vs. LiveAgent

January 2026

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Helped 881,082 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IFS Cloud Platform

Ranking in Help Desk Software

21st

Ranking in IT Service Management (ITSM)

19th

Average Rating

7.8

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

CRM (35th), Customer Experience Management (9th), Field Service Management (2nd), ERP (19th), Activity Based Costing Software (9th), Enterprise Asset Management (EAM) (4th), Local Government CRM (15th), IT Asset Management (15th), License Management (2nd)

LiveAgent

Ranking in Help Desk Software

40th

Ranking in IT Service Management (ITSM)

41st

Average Rating

8.0

Reviews Sentiment

7.6

Number of Reviews

Ranking in other categories

Knowledge Management Software (18th)

Mindshare comparison

As of January 2026, in the Help Desk Software category, the mindshare of IFS Cloud Platform is 1.8%, up from 1.4% compared to the previous year. The mindshare of LiveAgent is 0.9%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software Market Share Distribution
Product	Market Share (%)
IFS Cloud Platform	1.8%
LiveAgent	0.9%
Other	97.3%

Help Desk Software

Featured Reviews

Thangaraj Ramasamy

Consultant at Arcwide

Has supported project management and business customization through strong modular flexibility

The cloud feature in IFS Cloud Platform is predominantly valuable, especially the enterprise asset management module, which IFS has very good business into, along with strong finance, project management, and supply chain management modules; these are the major modules that are performing well with IFS, and the cloud options along with user-friendly customizations for any technical developments are additional advantages. The integration of IoT with IFS Cloud Platform is performing well, enabling us to integrate with predominantly any third party through the standard inbuilt connectors that are readily available, and if we need to customize the integration, we can certainly do that too.

Read full review

Ogechi O.

Assistant customer support manager

Prioritizes tasks and easily organizes messages and responses

I've not really noticed anything that needs to be improved with the solution. Generally, I enjoyed everything. Every feature LiveAgent has was a seamless journey for me. Maybe there are others who might notice one or two flaws on LiveAgent. I use LiveAgent, but based on my position in the company as a live chat professional, there is a level that I am restricted to. There are other products that are more popular and effective than LiveAgent, like Zendesk and HubSpot. They are among the most popular live chat products, and they have more users. I will advise that LiveAgent should look at what these other people are doing and use it to improve themselves. LiveAgent should add more functionalities.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Having a young talented programmer, during the six years of use, we were able to save around 75 000 EUR preparing simple modifications using customization rather than ordering them in IFS / Partner."

"There tends not to be a massive weakness in the product itself, as weaknesses can quickly be resolved in the next patch or the next release."

"The main reason for the ERP project was to bring together our fourteen sites, which had until then worked in separate silos."

"There are fewer fields on the user screen compared to other products. This makes the UI a little bit easier to understand."

"We could quickly understand what was going on and what the customer wanted to do."

"Individual user profiles that can be configured as templates to minimize data entry."

"IFS Applications' best feature is the user-friendly interface that has a .NET Framework application in the front end and an Oracle database and WebLogic middleware."

"Scalability-wise, I rate the solution a nine or ten out of ten since it is an extremely scalable solution that can be used for various use cases with thousands of users."

More IFS Cloud Platform pros

"The most valuable feature was how the solution helped us to prioritize tasks."

"Provides service level optimization."

Cons

"Documentation-wise, they need more."

"The user interface can be improved. When you're clicking through the screens, there are some icons or symbols that really need updating and would be more useful and noticeable if they are aesthetically pleasing."

"IFS Applications can improve the reporting capabilities and increase the speed of feedback time in the IFS Applications. This would help with the overall performance of the solution and provide better experiences for customers."

"We have upgraded to the latest version right now. We have issues with the quality. We tried to enroll in their Evergreen program which was meant to help us adopt any service update or anything that the tool’s providers come up with."

"The solution needs to improve its documentation and user-friendliness."

"Technical support could be improved."

"It would be ideal if, in the future, the product could incorporate IoT and blockchain elements. We'd like to explore more of these types of features going forward."

"The support provided by IFS Applications has room for improvement. I'm based in Poland, and when my company had an issue, finding people from IFS to give my company the support it needed was difficult."

More IFS Cloud Platform cons

"Connection to other softwares could be improved."

"There are other products that are more popular."

Pricing and Cost Advice

"There's an additional yearly cost for support."

"The pricing of the solution may appear to be expensive for smaller companies with only tens of users; however, for larger and mid-size industrial companies, IFS is able to win deals and the pricing is competitive in the market."

"There are varying license levels that you can purchase."

"It is better to buy implementation services from IFS than from partners"

"Pricing is an area that could be improved. They could be more competitive."

"Ask for all-inclusive pricing, as they are pretty flexible if you ask for custom models."

"Compared to SAP, the pricing for IFS Applications was very affordable. People using the solution would find that it's worth the money."

"Licensing is on an annual basis, with no additional costs."

More IFS Cloud Platform pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Computer Software Company

14%

Manufacturing Company

12%

Comms Service Provider

Financial Services Firm

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	14
Midsize Enterprise	9
Large Enterprise	10

No data available

Questions from the Community

What is your experience regarding pricing and costs for IFS Applications?

The product is reasonably priced. The costs are justified by the value provided, considering the comprehensive features and minimal need for customization. I rate the pricing a seven out of ten.

See all answers

What needs improvement with IFS Applications?

When it comes to AI, I feel that is the area where we expect something more from IFS Cloud Platform. They are working on IFS AI, but we have not explored much into that yet, and if they want to kee...

See all answers

What is your primary use case for IFS Applications?

Currently, I am working with Arcwide, which is a service industry that predominantly focuses on IFS consulting, including IFS implementations, rollouts, upgrades, and support services.

See all answers

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Comparisons

SAP ERP vs IFS Cloud Platform

Compared 14% of the time

IBM Maximo vs IFS Cloud Platform

Compared 6% of the time

Oracle E-Business Suite vs IFS Cloud Platform

Compared 6% of the time

IFS assyst vs IFS Cloud Platform

Compared 4% of the time

ServiceNow vs IFS Cloud Platform

Compared 4% of the time

More IFS Cloud Platform Competitors

JIRA Service Management vs LiveAgent

Compared 34% of the time

Zendesk vs LiveAgent

Compared 22% of the time

Zoho Desk vs LiveAgent

Compared 13% of the time

Samanage vs LiveAgent

Compared 11% of the time

BMC Helix ITSM vs LiveAgent

Compared 10% of the time

More LiveAgent Competitors

Product Reports

Buyer's Guide

IFS Cloud Platform

January 2026

Download IFS Cloud Platform product report

Buyer's Guide

Help Desk Software

December 2025

Download LiveAgent product report

Also Known As

IFS Applications, Assyst, IFS Cloud

No data available

Overview

IFS is the world’s leading provider of Industrial AI and enterprise software for hardcore businesses that make, service, and power our planet. Our technology enables businesses which manufacture goods, maintain complex assets, and manage service-focused operations to unlock the transformative power of Industrial AI™ to enhance productivity, efficiency, and sustainability. Industrial AI is IFS.ai.

IFS Cloud is a fully composable AI-powered platform, designed for ultimate flexibility and adaptability to our customers’ specific requirements and business evolution. It spans the needs of Enterprise Resource Planning (ERP), Enterprise Asset Management (EAM), Supply Chain Management (SCM), Information Technology Service Management (ITSM), and Field Service Management (FSM). IFS technology leverages AI, machine learning, real-time data and analytics to empower our customers to make informed strategic decisions and excel at their Moment of Service™.

IFS

LiveAgent is an AI-driven customer communication platform featuring a robust suite of tools designed to automate and optimize customer service operations.

LiveAgent accelerates response times and boosts productivity by leveraging AI technologies like the AI Chatbot and AI Answer Assistant. With easy integration, FlowHunt enhances FAQs handling, complex query escalation, lead generation, and multilingual support. These features are accessible on all current pricing plans, excluding legacy plans. AI Answer Assistant utilizes ChatGPT to craft polished email responses, significantly improving customer service quality.

What are the key features of LiveAgent?

AI Chatbot: Automates interactions, improves response times, reduces workloads.
FlowHunt Integration: Handles FAQs, escalates complex queries, supports multilingual interactions.
AI Answer Assistant: Utilizes ChatGPT for polished email responses, enhancing productivity.

What benefits should users consider?

Improved Efficiency: Streamlines operations, reduces agent workload.
Increased Satisfaction: Quick, personalized responses enhance customer experience.
Cost Reduction: Optimizes resources, lowering operational expenses.

LiveAgent is widely implemented across various industries, offering tailored solutions to enhance customer engagement and operational efficiency. Businesses in e-commerce, telecommunications, and healthcare benefit from its AI-driven automation, which streamlines communication processes and supports diverse client bases.

QualityUnit

Sample Customers

China Airlines, Electrolux Group, Babcock, Cimcorp, Sky, Multiplex, Veolia.

Orange, Huawei, T Mobile, eOn, Solid Trust Pay, G4S, Oxford University

Buyer's Guide

IFS Cloud Platform vs. LiveAgent

January 2026

Free Report: IFS Cloud Platform vs. LiveAgent

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