IFS Cloud Platform vs LiveAgent comparison

IFS and QualityUnit are both solutions in the Help Desk Software category. IFS is ranked #19 with an average rating of 6.5, while QualityUnit is ranked #39. IFS holds a 1.7% mindshare in HDS, compared to QualityUnit’s 1.1% mindshare. Additionally, 87% of IFS users are willing to recommend the solution, compared to 100% of QualityUnit users who would recommend it.

IFS Cloud Platform

Read 31 IFS Cloud Platform reviews

5,875 Views
940 Comparison Views

87% willing to recommend

LiveAgent

Read 2 LiveAgent reviews

772 Views
525 Comparison Views

100% willing to recommend

IFS Cloud Platform

LiveAgent

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

IFS Cloud Platform and LiveAgent serve different business needs, each excelling in its domain. IFS Cloud Platform is superior for comprehensive enterprise management, while LiveAgent has the upper hand in customer support functionalities.

Features: IFS Cloud Platform offers enterprise management capabilities with tools for supply chain, finance, and human resources. It supports complex business processes suitable for larger enterprises seeking integrated solutions. LiveAgent provides customer support tools with comprehensive ticketing, live chat, and omnichannel support features, ideal for businesses focusing on customer interaction support.

Ease of Deployment and Customer Service: IFS Cloud Platform's deployment involves a thorough implementation process, requiring time and technical expertise, but is supported by professional service teams. LiveAgent offers a simpler and faster deployment with responsive customer support that efficiently aids in the process.

Pricing and ROI: IFS Cloud Platform may have higher initial setup costs due to its complex functionalities, aiming for a higher long-term ROI through broad service offerings. LiveAgent is more cost-effective initially, with faster ROI, appealing to businesses prioritizing customer support without requiring full enterprise solutions.

To learn more, read our detailed IFS Cloud Platform vs. LiveAgent Report (Updated: January 2026).

Buyer's Guide

IFS Cloud Platform vs. LiveAgent

January 2026

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Helped 881,707 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IFS Cloud Platform

Ranking in Help Desk Software

19th

Ranking in IT Service Management (ITSM)

20th

Average Rating

7.8

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

CRM (34th), Customer Experience Management (10th), Field Service Management (2nd), ERP (20th), Activity Based Costing Software (10th), Enterprise Asset Management (EAM) (4th), Local Government CRM (15th), IT Asset Management (13th), License Management (3rd)

LiveAgent

Ranking in Help Desk Software

39th

Ranking in IT Service Management (ITSM)

40th

Average Rating

8.0

Reviews Sentiment

7.6

Number of Reviews

Ranking in other categories

Knowledge Management Software (16th)

Mindshare comparison

As of February 2026, in the Help Desk Software category, the mindshare of IFS Cloud Platform is 1.7%, up from 1.5% compared to the previous year. The mindshare of LiveAgent is 1.1%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software Market Share Distribution
Product	Market Share (%)
IFS Cloud Platform	1.7%
LiveAgent	1.1%
Other	97.2%

Help Desk Software

Featured Reviews

Thangaraj Ramasamy

Consultant at Arcwide

Has supported project management and business customization through strong modular flexibility

The cloud feature in IFS Cloud Platform is predominantly valuable, especially the enterprise asset management module, which IFS has very good business into, along with strong finance, project management, and supply chain management modules; these are the major modules that are performing well with IFS, and the cloud options along with user-friendly customizations for any technical developments are additional advantages. The integration of IoT with IFS Cloud Platform is performing well, enabling us to integrate with predominantly any third party through the standard inbuilt connectors that are readily available, and if we need to customize the integration, we can certainly do that too.

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Ogechi O.

Assistant customer support manager

Prioritizes tasks and easily organizes messages and responses

I've not really noticed anything that needs to be improved with the solution. Generally, I enjoyed everything. Every feature LiveAgent has was a seamless journey for me. Maybe there are others who might notice one or two flaws on LiveAgent. I use LiveAgent, but based on my position in the company as a live chat professional, there is a level that I am restricted to. There are other products that are more popular and effective than LiveAgent, like Zendesk and HubSpot. They are among the most popular live chat products, and they have more users. I will advise that LiveAgent should look at what these other people are doing and use it to improve themselves. LiveAgent should add more functionalities.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The main reason for the ERP project was to bring together our fourteen sites, which had until then worked in separate silos."

"Feature-wise, I like the way it provides inventory details...It is a stable solution."

"What I like about IFS Applications is that it's easier to use and implement than SAP. I also like that the IFS Applications team is more flexible than the SAP team."

"The financial posting controls are quite handy. The user interface is really friendly, highly flexible, and pretty intuitive for end users."

"The most valuable features of IFS Applications in the latest version are the new user Arena interface. It's from Apps 9, but it brings more flexibility in usage, especially around different devices, such as mobile usage, which doesn't restrict you from using a computer. We are it for the HR side, and it's proving quite good. It has a new modern feel to it similar to a standard cloud application which enhances the user experience."

"The best feature is the maintenance module, which is essentially an industry-specific workflow designed with a manufacturing module as per industry standards. It's very precise and specific without having complex functionalities. It's straightforward. Field Service Management is definitely a wonderful product that IFS has developed because it caters to field services. The energy and utility sectors can answer their business needs using the software."

"One of our favorite features is the "Info-Zone", which provides operational intelligence in flight and in context to guide both business users and support teams to productivity."

"There are fewer fields on the user screen compared to other products."

More IFS Cloud Platform pros

"Provides service level optimization."

"The most valuable feature was how the solution helped us to prioritize tasks."

Cons

"The next version has already been released, and some of the technical things are a little bit behind the curve in development. This is specifically security, maintenance, security role maintenance, and creation. This is in their new product, called IFS Cloud."

"Some kind of bot assistance, some kind of artificial intelligence to help people solve the problems, would be interesting."

"The solution's reporting tools still require improvement."

"Documentation-wise, they need more."

"The user interface can be improved. When you're clicking through the screens, there are some icons or symbols that really need updating and would be more useful and noticeable if they are aesthetically pleasing."

"The solution's initial setup process was complex...The technical support my company receives from the implementation partners of the solution is not that great."

"The integration is a bit complex, and post-implementation support services need to be improved. They have a service center based out of Sri Lanka. The support aspect is good, but the response time is a little slower than we anticipated. In the next release, it would be better if Warehouse Management could be improvised. They have a product line that's a data warehouse management system, but it's still premature and requires a bit of enhancement."

"Aspects of HR and payroll could be better."

More IFS Cloud Platform cons

"There are other products that are more popular."

"Connection to other softwares could be improved."

Pricing and Cost Advice

"We pay for a license to use the solution, which is not very expensive."

"IFS Applications is expensive software, but it's on par with SAP and Oracle. It's for large enterprises and government entities and not for small and medium-sized enterprises. They have one licensing model, but if you want to have a module-specific license, they provide component-based licenses. Unlike SAP and Oracle, it doesn't have different levels of licensing. It's one level of licensing."

"There's an additional yearly cost for support."

"I consider it to be a well-priced solution compared to other mid-range or high-end ERP solutions."

"Licensing is on an annual basis, with no additional costs."

"Pricing is an area that could be improved. They could be more competitive."

"The additional cost that comes with the solution includes the overhead of the people who are trying to fix the tool issues. These people are trying to reproduce the issue and report it to the technical support and testing with them which is huge. It is the cost of quality in the end."

"Ask for all-inclusive pricing, as they are pretty flexible if you ask for custom models."

More IFS Cloud Platform pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Computer Software Company

14%

Manufacturing Company

12%

Comms Service Provider

Financial Services Firm

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	14
Midsize Enterprise	9
Large Enterprise	10

No data available

Questions from the Community

What is your experience regarding pricing and costs for IFS Applications?

The product is reasonably priced. The costs are justified by the value provided, considering the comprehensive features and minimal need for customization. I rate the pricing a seven out of ten.

See all answers

What needs improvement with IFS Applications?

When it comes to AI, I feel that is the area where we expect something more from IFS Cloud Platform. They are working on IFS AI, but we have not explored much into that yet, and if they want to kee...

See all answers

What is your primary use case for IFS Applications?

Currently, I am working with Arcwide, which is a service industry that predominantly focuses on IFS consulting, including IFS implementations, rollouts, upgrades, and support services.

See all answers

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Comparisons

SAP ERP vs IFS Cloud Platform

Compared 12% of the time

IBM Maximo vs IFS Cloud Platform

Compared 6% of the time

Oracle E-Business Suite vs IFS Cloud Platform

Compared 5% of the time

IFS assyst vs IFS Cloud Platform

Compared 4% of the time

ServiceNow vs IFS Cloud Platform

Compared 4% of the time

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JIRA Service Management vs LiveAgent

Compared 28% of the time

Zendesk vs LiveAgent

Compared 19% of the time

Zoho Desk vs LiveAgent

Compared 12% of the time

Samanage vs LiveAgent

Compared 10% of the time

BMC Helix ITSM vs LiveAgent

Compared 10% of the time

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Product Reports

Buyer's Guide

IFS Cloud Platform

January 2026

Download IFS Cloud Platform product report

Buyer's Guide

Help Desk Software

January 2026

Download LiveAgent product report

Also Known As

IFS Applications, Assyst, IFS Cloud

No data available

Overview

IFS is the world’s leading provider of Industrial AI and enterprise software for hardcore businesses that make, service, and power our planet. Our technology enables businesses which manufacture goods, maintain complex assets, and manage service-focused operations to unlock the transformative power of Industrial AI™ to enhance productivity, efficiency, and sustainability. Industrial AI is IFS.ai.

IFS Cloud is a fully composable AI-powered platform, designed for ultimate flexibility and adaptability to our customers’ specific requirements and business evolution. It spans the needs of Enterprise Resource Planning (ERP), Enterprise Asset Management (EAM), Supply Chain Management (SCM), Information Technology Service Management (ITSM), and Field Service Management (FSM). IFS technology leverages AI, machine learning, real-time data and analytics to empower our customers to make informed strategic decisions and excel at their Moment of Service™.

IFS

LiveAgent is an AI-driven customer communication platform featuring a robust suite of tools designed to automate and optimize customer service operations.

LiveAgent accelerates response times and boosts productivity by leveraging AI technologies like the AI Chatbot and AI Answer Assistant. With easy integration, FlowHunt enhances FAQs handling, complex query escalation, lead generation, and multilingual support. These features are accessible on all current pricing plans, excluding legacy plans. AI Answer Assistant utilizes ChatGPT to craft polished email responses, significantly improving customer service quality.

What are the key features of LiveAgent?

AI Chatbot: Automates interactions, improves response times, reduces workloads.
FlowHunt Integration: Handles FAQs, escalates complex queries, supports multilingual interactions.
AI Answer Assistant: Utilizes ChatGPT for polished email responses, enhancing productivity.

What benefits should users consider?

Improved Efficiency: Streamlines operations, reduces agent workload.
Increased Satisfaction: Quick, personalized responses enhance customer experience.
Cost Reduction: Optimizes resources, lowering operational expenses.

LiveAgent is widely implemented across various industries, offering tailored solutions to enhance customer engagement and operational efficiency. Businesses in e-commerce, telecommunications, and healthcare benefit from its AI-driven automation, which streamlines communication processes and supports diverse client bases.

QualityUnit

Sample Customers

China Airlines, Electrolux Group, Babcock, Cimcorp, Sky, Multiplex, Veolia.

Orange, Huawei, T Mobile, eOn, Solid Trust Pay, G4S, Oxford University

Buyer's Guide

IFS Cloud Platform vs. LiveAgent

January 2026

Free Report: IFS Cloud Platform vs. LiveAgent

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