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IFS Cloud Platform vs LiveAgent comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Nov 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Automation Anywhere
Sponsored
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
668
Ranking in other categories
Business Process Management (BPM) (2nd), Robotic Process Automation (RPA) (2nd), Process Mining (1st), Intelligent Document Processing (IDP) (1st), Agentic Automation (1st), Business Orchestration and Automation Technologies (2nd), AI Legal & Compliance (1st), AI Finance & Accounting (2nd), AI Procurement & Supply Chain (1st)
IFS Cloud Platform
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
32
Ranking in other categories
CRM (29th), Customer Experience Management (12th), Field Service Management (2nd), Help Desk Software (22nd), ERP (20th), Activity Based Costing Software (10th), Enterprise Asset Management (EAM) (4th), Local Government CRM (12th), IT Asset Management (12th), IT Service Management (ITSM) (16th), License Management (3rd)
LiveAgent
Average Rating
8.0
Reviews Sentiment
7.6
Number of Reviews
2
Ranking in other categories
Help Desk Software (36th), IT Service Management (ITSM) (34th), Knowledge Management Software (12th)
 

Featured Reviews

Venkat Sivaprakash - PeerSpot reviewer
Management Consultant at Accenture
Has significantly improved document-driven workflows and reduced processing time across finance and HR functions
Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.
reviewer2268153 - PeerSpot reviewer
Cloud Operations Engineer
Integrated planning has improved production scheduling and now reduces downtime and costs
The biggest friction point I have run into with IFS Cloud Platform is user adoption, which has been the biggest challenge, as different users in the organization need to get accustomed to the new processes after years of using spreadsheets and legacy systems, requiring training and a mindset shift, along with challenging data migration and process standardization. My advice to someone considering IFS Cloud Platform with a similar workflow is to spend sufficient time understanding and standardizing their business processes before implementing it, as the technology is very powerful, but the real value comes when processes, data, and teams are all aligned. I would rate my overall experience with IFS Cloud Platform as a 9 out of 10.
it_user1729971 - PeerSpot reviewer
Assistant customer support manager
Prioritizes tasks and easily organizes messages and responses
I've not really noticed anything that needs to be improved with the solution. Generally, I enjoyed everything. Every feature LiveAgent has was a seamless journey for me. Maybe there are others who might notice one or two flaws on LiveAgent. I use LiveAgent, but based on my position in the company as a live chat professional, there is a level that I am restricted to. There are other products that are more popular and effective than LiveAgent, like Zendesk and HubSpot. They are among the most popular live chat products, and they have more users. I will advise that LiveAgent should look at what these other people are doing and use it to improve themselves. LiveAgent should add more functionalities.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature is the conversion of PDF Invoices to CSV and to PDF Boxes."
"The most valuable feature is the ability to transform data into clusters."
"The benefit of using Automation Anywhere is the efficiency of operations and speed."
"From my developer's point of view, the tool is pretty strong."
"Speed is the most valuable feature. E.g., for a human, it could take around 60 minutes to create a report with a few errors. Occasionally, a person will miss something. With this bot, we can get the work done in around five minutes. So, it takes only five minutes for a report to scan and be created with fewer errors."
"Workbench, which is a development tool, is very friendly. It is complete. Compared to Power Automate, Automation Anywhere is much more comprehensive and easy to understand."
"The most valuable feature is its Excel integration."
"Document Automation is a game changer. Earlier, with IQ Bot, we achieved partial automation—around 80% of the process was automated. With GenAI and Google Vision OCR now integrated into Document Automation, end-to-end automation is achievable, even with unstructured documents."
"Pricing Matrix: Allowed us to implement a very complex go to market pricing model, allowing us to tailor pricing to individual customer requirements and implement an automated pricing model that maximized gross profit in a very competitive environment."
"The most valuable feature is the distribution module."
"The most valuable feature to us was the capability to quickly identify the tickets we have open with people and follow up them."
"The most valuable features of IFS Applications are their intuitiveness and ease of use. The navigations are also straightforward, which makes it easy to train users. The feedback I always receive is that it is very user-friendly."
"The main reason for the ERP project was to bring together our fourteen sites, which had until then worked in separate silos."
"IFS Cloud Platform has impacted my organization by allowing our team to spend less time reconciling data and more time executing business operations, as resources are utilized more effectively, reducing waste and improving productivity, while also resulting in reduced downtime and lowered maintenance costs, allowing management to make informed decisions based on actual data rather than historical reports."
"Feature-wise, I like the way it provides inventory details...It is a stable solution."
"The platform is reliable and stable."
"The most valuable feature was how the solution helped us to prioritize tasks."
"Provides service level optimization."
"I like that this solution provides the history and control over every process connected to a building so we can see everything that's happened since we started using this solution."
"My experience with LiveAgent so far has been a seamless one."
 

Cons

"There's a loss of overhead on the computing resources in Automation Anywhere. If you have an encrypted bot, the Automation Anywhere software has to read it first, decrypt it, and run it. So there is a potential that, if the logic of the bot isn't good enough, a lot of CPU and memory overload will happen. This is something which Automation Anywhere should look at because it takes a lot of computing resources. I have seen CPUs running at 100 percent."
"For someone who does not have technical skills, using Automation Anywhere is quite challenging because it is primarily meant for the technical aspect, though it can help with basic data entry tasks, such as invoice processing and other repetitive back office operations."
"IQ Bot has been changed and enhanced for Automation Anywhere, but the accuracy is still not optimal."
"The AI Sense functionality is what I believe can be improved since when I tried to use it for automating a use case involving a Citrix Virtual Machine, it was unable to capture objects consistently."
"I would rate Automation Anywhere's support a four out of ten because the support is horrible for all customers."
"Since it is not an in-house solution for ERP systems or CRM systems, automating those things requires additional effort."
"The initial deployment and onboarding process was somewhat difficult, but once things stabilized, the experience became excellent."
"They sell every different functionality in too many separate packages, making the procurement process complicated as it requires paying additional licensing for more features."
"Technical support could be improved."
"There are some stability issues."
"The solution's reporting tools still require improvement."
"The customer service is not good as expected but we can say its fair."
"Pricing is comparatively or sufficiently higher than maybe all other IT solutions."
"We would like to see AI-driven CSI functions built into the tool that would allow us to quickly tie our improvement goals to metrics and activities, so Assyst will suggest the next steps to help us get closer to our goals."
"The pricing could be a bit better. It's a little high."
"We have upgraded to the latest version right now. We have issues with the quality. We tried to enroll in their Evergreen program which was meant to help us adopt any service update or anything that the tool’s providers come up with."
"I'd like to see an improved API to the system, rather than other softwares having to trigger everything."
"Connection to other softwares could be improved."
"There are other products that are more popular."
"There are other products that are more popular and effective than LiveAgent, like Zendesk and HubSpot."
 

Pricing and Cost Advice

"We're on a license package with Automation Anywhere (AA), paid yearly. What would be better is for them to have different packages for different types of organization."
"The licensing fees are approximately $10,000 USD for between five and ten users."
"I find the license pricing to be competitive and reflective of the pricing models throughout the RPA space, and I believe there is a lot of value in continuing to maintain the free community edition platform."
"The Community Edition is a good offering from the company."
"They have a ridiculously expensive bot licensing structure, especially for the Asian region."
"We have purchased licenses, but are trying to obtain more bot programmer licenses."
"We have reduced our headcount, approximately 200 to 300 employees, by eliminating manual, repetitive work. It provides profit to the business."
"It is not cheap, with costs ranging between 700 to 800 dollars per month. While Power Automate is cheaper at 15 dollars per month, Automation Anywhere offers superior features, user-friendliness, and smoothness."
"The pricing of the solution may appear to be expensive for smaller companies with only tens of users; however, for larger and mid-size industrial companies, IFS is able to win deals and the pricing is competitive in the market."
"I consider it to be a well-priced solution compared to other mid-range or high-end ERP solutions."
"The additional cost that comes with the solution includes the overhead of the people who are trying to fix the tool issues. These people are trying to reproduce the issue and report it to the technical support and testing with them which is huge. It is the cost of quality in the end."
"We pay for a license to use the solution, which is not very expensive."
"Pricing is an area that could be improved. They could be more competitive."
"IFS Applications are competitive in terms of pricing compared to other vendors, such as SAP, Oracle, and Epicor. They are generally cheaper, especially for licensing costs."
"The product is reasonably priced."
"Compared to SAP, the pricing for IFS Applications was very affordable. People using the solution would find that it's worth the money."
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Top Industries

By visitors reading reviews
Outsourcing Company
14%
Comms Service Provider
12%
Financial Services Firm
11%
Manufacturing Company
11%
Manufacturing Company
12%
Outsourcing Company
12%
Comms Service Provider
9%
Construction Company
9%
Healthcare Company
26%
Retailer
17%
Comms Service Provider
15%
Construction Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business162
Midsize Enterprise86
Large Enterprise565
By reviewers
Company SizeCount
Small Business16
Midsize Enterprise9
Large Enterprise10
No data available
 

Questions from the Community

How good is Automation Anywhere for RPA processes?
It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...
How good is Automation Anywhere for RPA processes?
From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...
How good is Automation Anywhere for RPA processes?
It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.
What needs improvement with IFS Applications?
There are features that came up during implementation that we are not actually using today, such as field service man...
What is your primary use case for IFS Applications?
My main use case for IFS Cloud Platform is for production planning, where I typically use it for production schedulin...
What advice do you have for others considering IFS Applications?
The biggest friction point I have run into with IFS Cloud Platform is user adoption, which has been the biggest chall...
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Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)
IFS Applications, Assyst, IFS Cloud
No data available
 

Interactive Demo

Demo not available
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Overview

 

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics
China Airlines, Electrolux Group, Babcock, Cimcorp, Sky, Multiplex, Veolia. 
Orange, Huawei, T Mobile, eOn, Solid Trust Pay, G4S, Oxford University
Find out what your peers are saying about IFS Cloud Platform vs. LiveAgent and other solutions. Updated: November 2026.
920,929 professionals have used our research since 2012.