IFS Cloud Platform vs N-able MSP Manager comparison

IFS and N-able are both solutions in the Help Desk Software category. IFS is ranked #21 with an average rating of 6.5, while N-able is ranked #22 with an average rating of 6.0. IFS holds a 1.8% mindshare in HDS, compared to N-able’s 1.3% mindshare. Additionally, 87% of IFS users are willing to recommend the solution, compared to 75% of N-able users who would recommend it.

IFS Cloud Platform

Read 31 IFS Cloud Platform reviews

5,297 Views
848 Comparison Views

87% willing to recommend

N-able MSP Manager

Read 5 N-able MSP Manager reviews

756 Views
597 Comparison Views

75% willing to recommend

IFS Cloud Platform

N-able MSP Manager

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

IFS Cloud Platform and N-able MSP Manager compete in the enterprise software and IT service management sectors. N-able MSP Manager has an edge in feature-rich offerings, while IFS excels in customer support and pricing satisfaction.

Features: IFS Cloud Platform provides a comprehensive suite for enterprise resource planning, asset management, and supply chain solutions. It supports robust integration capabilities, allowing for a broad scope of operations. N-able MSP Manager focuses on IT service management, offering specialized functions such as ticketing, time tracking, and dashboard analytics tailored for managed service providers.

Room for Improvement: IFS could enhance its user interface and ease of use, making the learning curve less steep. The flexibility in customizations could be improved to reduce reliance on technical staff. Some users find the reporting features somewhat complex. N-able MSP Manager might improve its capabilities to better serve larger enterprises, provide more advanced analytics options, and offer more detailed customization in its dashboard functions.

Ease of Deployment and Customer Service: IFS Cloud Platform is recognized for its streamlined deployment processes and extensive customer support, facilitating smooth integration into complex enterprise environments. N-able MSP Manager offers a simpler implementation process with efficient customer service, ideal for smaller IT setups.

Pricing and ROI: IFS Cloud Platform involves higher initial setup costs but promises significant ROI through its versatile enterprise functionalities, making it suitable for large-scale operations. N-able MSP Manager provides a cost-effective alternative with lower setup costs and a faster ROI, appealing to small to mid-sized IT service management businesses.

To learn more, read our detailed IFS Cloud Platform vs. N-able MSP Manager Report (Updated: January 2026).

Buyer's Guide

IFS Cloud Platform vs. N-able MSP Manager

January 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IFS Cloud Platform

Ranking in Help Desk Software

21st

Ranking in IT Service Management (ITSM)

19th

Average Rating

7.8

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

CRM (35th), Customer Experience Management (9th), Field Service Management (2nd), ERP (19th), Activity Based Costing Software (9th), Enterprise Asset Management (EAM) (4th), Local Government CRM (15th), IT Asset Management (15th), License Management (2nd)

N-able MSP Manager

Ranking in Help Desk Software

22nd

Ranking in IT Service Management (ITSM)

22nd

Average Rating

7.8

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the Help Desk Software category, the mindshare of IFS Cloud Platform is 1.8%, up from 1.4% compared to the previous year. The mindshare of N-able MSP Manager is 1.3%, up from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software Market Share Distribution
Product	Market Share (%)
IFS Cloud Platform	1.8%
N-able MSP Manager	1.3%
Other	96.9%

Help Desk Software

Featured Reviews

Thangaraj Ramasamy

Consultant at Arcwide

Has supported project management and business customization through strong modular flexibility

The cloud feature in IFS Cloud Platform is predominantly valuable, especially the enterprise asset management module, which IFS has very good business into, along with strong finance, project management, and supply chain management modules; these are the major modules that are performing well with IFS, and the cloud options along with user-friendly customizations for any technical developments are additional advantages. The integration of IoT with IFS Cloud Platform is performing well, enabling us to integrate with predominantly any third party through the standard inbuilt connectors that are readily available, and if we need to customize the integration, we can certainly do that too.

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GeorgeKanellopoulos

CTO at InTTrust SA

Ticketing has helped prioritize support tasks while contract and project management have required better integration and pricing flexibility

I don't know if N-able MSP Manager could have some additional features in the future to make it more competitive because it might already be available and I'm not aware of it.I cannot say that N-able MSP Manager dashboard is intuitive, but I don't see any big difference with ManageEngine. From the deployment perspective with N-able MSP Manager, I cannot have higher expectations because it is a SaaS solution, so it was deployed as is from the technical perspective. From the business perspective, the deployment is complex, but I cannot tell you that it is less complex than ManageEngine. The main reason that made me change my mind and proceed with ManageEngine is the availability of add-ons in combination with their pricing.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"All the modules are valuable in their own right, but everything has to go through the ERP. IFS has done an excellent job integrating the various modules to complete these processes. My expertise is in the finance module, but I have used the other verticals. It's an all-around good product."

"A high level of ERP can be handled in IFS."

"We could quickly understand what was going on and what the customer wanted to do."

"Individual user profiles that can be configured as templates to minimize data entry."

"The product is quite flexible."

"The main reason for the ERP project was to bring together our fourteen sites, which had until then worked in separate silos."

"The most valuable features of IFS Applications are their intuitiveness and ease of use. The navigations are also straightforward, which makes it easy to train users. The feedback I always receive is that it is very user-friendly."

"One of our favorite features is the "Info-Zone", which provides operational intelligence in flight and in context to guide both business users and support teams to productivity."

More IFS Cloud Platform pros

"At a significantly lower price, I managed to get project management modules, contract management, and CMDB, which were not all available in N-able MSP Manager."

"The best advantage for us, since we use all N-able products, is that the MSP portal centralizes everything."

"This is a premier product and it has been around for a long time."

"I like that you can do all the things with it. You can patch, and you can run the scheduled tasks. You can remote in, upload files, and download files. You can log onto a computer PowerShell, or command prompt, without having to log into RDP. I also like its ease of use."

"I am impressed with the tool's integration with our mail system."

Cons

"The solution's initial setup process was complex...The technical support my company receives from the implementation partners of the solution is not that great."

"There are some stability issues."

"Customization needs to be improved."

"We would like to see AI-driven CSI functions built into the tool that would allow us to quickly tie our improvement goals to metrics and activities, so Assyst will suggest the next steps to help us get closer to our goals."

"I'm a business analyst, so I do a lot of customer-facing work. I take calls from businesses I have to troubleshoot. One thing that bugs me is the error messages you get from IFS. If I get an error message, I have to dig to find the cause because, often, the error message doesn't precisely describe the problem. It'll hint about where the problem lies, but you have to work to find the root cause. It doesn't help in my situation. You expect an error message to point to the field or what is causing the issue."

"There are certain digital features that need to be incorporated, such as IOP."

"Aspects of HR and payroll could be better."

"The integration is a bit complex, and post-implementation support services need to be improved. They have a service center based out of Sri Lanka. The support aspect is good, but the response time is a little slower than we anticipated. In the next release, it would be better if Warehouse Management could be improvised. They have a product line that's a data warehouse management system, but it's still premature and requires a bit of enhancement."

More IFS Cloud Platform cons

"I'd like to see a way to import contacts in bulk using an Excel sheet or another import method."

"Comparing the pricing of N-able MSP Manager to ManageEngine, it is a little bit too high."

"The tool needs to improve its customization of the user interface."

"What I would like to see is a simplified solution that is packaged better, where you can easily implement or turn on the functionality that you need."

"Its reporting is lousy and bad. It is not as good as it should be. There is too much work involved to get what you want. Most times, you have to call them to customize some stuff. I just don't like that part. They need to work on their reporting. They have a way to go."

Pricing and Cost Advice

"I consider it to be a well-priced solution compared to other mid-range or high-end ERP solutions."

"IFS Applications are competitive in terms of pricing compared to other vendors, such as SAP, Oracle, and Epicor. They are generally cheaper, especially for licensing costs."

"It is better to buy implementation services from IFS than from partners"

"Ask for all-inclusive pricing, as they are pretty flexible if you ask for custom models."

"The product is reasonably priced."

"There are varying license levels that you can purchase."

"There's an additional yearly cost for support."

"We pay for a license to use the solution, which is not very expensive."

More IFS Cloud Platform pricing and cost advice

"I would rate the tool's pricing an eight out of ten since it's not the cheapest one in the market."

"Don't get scared of the price tag because it's definitely worth it."

"I don't know the exact cost, but I know it's reasonable. Its cost of entry is not bad. I've had other organizations sign up for it. I don't know how much they paid, but it wasn't bad. You charge for every object. You charge for AV, and you charge for servers. There is a charge for everything or every object in that. I know we make money from it, but I don't know what it is."

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Top Industries

By visitors reading reviews

Computer Software Company

14%

Manufacturing Company

12%

Comms Service Provider

Financial Services Firm

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	14
Midsize Enterprise	9
Large Enterprise	10

No data available

Questions from the Community

What is your experience regarding pricing and costs for IFS Applications?

The product is reasonably priced. The costs are justified by the value provided, considering the comprehensive features and minimal need for customization. I rate the pricing a seven out of ten.

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What needs improvement with IFS Applications?

When it comes to AI, I feel that is the area where we expect something more from IFS Cloud Platform. They are working on IFS AI, but we have not explored much into that yet, and if they want to kee...

See all answers

What is your primary use case for IFS Applications?

Currently, I am working with Arcwide, which is a service industry that predominantly focuses on IFS consulting, including IFS implementations, rollouts, upgrades, and support services.

See all answers

What needs improvement with N-able MSP Manager?

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What is your primary use case for N-able MSP Manager?

I am deploying it for my company.I inherited an implementation with N-able MSP Manager that was not quite good. I faced problems managing the contracts, translating them into technical topics, and ...

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What advice do you have for others considering N-able MSP Manager?

I use N-able MSP Manager ticketing system.It has helped to prioritize tasks. At the level that I am aware of the product capabilities in N-able MSP Manager, I can't say that the centralized custome...

See all answers

Comparisons

SAP ERP vs IFS Cloud Platform

Compared 14% of the time

IBM Maximo vs IFS Cloud Platform

Compared 6% of the time

Oracle E-Business Suite vs IFS Cloud Platform

Compared 6% of the time

IFS assyst vs IFS Cloud Platform

Compared 4% of the time

ServiceNow vs IFS Cloud Platform

Compared 4% of the time

More IFS Cloud Platform Competitors

ServiceNow vs N-able MSP Manager

Compared 28% of the time

JIRA Service Management vs N-able MSP Manager

Compared 24% of the time

TeamSupport vs N-able MSP Manager

Compared 12% of the time

ManageEngine ServiceDesk Plus vs N-able MSP Manager

Compared 10% of the time

Freshdesk vs N-able MSP Manager

Compared 8% of the time

More N-able MSP Manager Competitors

Product Reports

Buyer's Guide

IFS Cloud Platform

January 2026

Download IFS Cloud Platform product report

Buyer's Guide

N-able MSP Manager

January 2026

Download N-able MSP Manager product report

Also Known As

IFS Applications, Assyst, IFS Cloud

SolarWinds LOGICnow, SolarWinds MSP Manager

Overview

IFS is the world’s leading provider of Industrial AI and enterprise software for hardcore businesses that make, service, and power our planet. Our technology enables businesses which manufacture goods, maintain complex assets, and manage service-focused operations to unlock the transformative power of Industrial AI™ to enhance productivity, efficiency, and sustainability. Industrial AI is IFS.ai.

IFS Cloud is a fully composable AI-powered platform, designed for ultimate flexibility and adaptability to our customers’ specific requirements and business evolution. It spans the needs of Enterprise Resource Planning (ERP), Enterprise Asset Management (EAM), Supply Chain Management (SCM), Information Technology Service Management (ITSM), and Field Service Management (FSM). IFS technology leverages AI, machine learning, real-time data and analytics to empower our customers to make informed strategic decisions and excel at their Moment of Service™.

IFS

Managing your business and providing excellent support shouldn’t bog you down. MSP Manager’s ease of use will free your team to deliver on your promise of great service.

Intuitive, lightweight ticketing with seamless RMM and N-central^®platform integrations.
Painless time tracking with convenient timers and functionality for recurring tickets and appointments.
Closed-loop email with automatic ticket monitoring and routing, with a streamlined Microsoft 365 setup via OAuth.
Complete customer and knowledge management with a branded portal.
Accounting integrations with QuickBooks Online, QuickBooks Desktop, and Xero.

N-able

Sample Customers

China Airlines, Electrolux Group, Babcock, Cimcorp, Sky, Multiplex, Veolia.

Longleaf Systems, ITproMedia, Choice Technology, Halski Systems, Allixo Technologies, Nettech, Concept Technology

Buyer's Guide

IFS Cloud Platform vs. N-able MSP Manager

January 2026

Free Report: IFS Cloud Platform vs. N-able MSP Manager

Find out what your peers are saying about IFS Cloud Platform vs. N-able MSP Manager and other solutions. Updated: January 2026.

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