IFS Cloud Platform vs Salesforce comparison

Read 42 Salesforce reviews

1,261 Views
1,198 Comparison Views

88% willing to recommend

IFS Cloud Platform

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Feb 4, 2025

IFS Cloud Platform and Salesforce are both major contenders in the enterprise solutions market. IFS Cloud holds an advantage with its flexible pricing models and robust integration features, whereas Salesforce stands out for its advanced CRM capabilities and user-friendly analytics.

Features: IFS Cloud is distinguished by its complex pricing matrix tailored to individual customer requirements, strong warehouse functionality supporting multiple operations, and industry-standard compliance with flexible integration. Salesforce excels with its comprehensive CRM capabilities, effective customer journey mapping, and process automation, along with a user-friendly interface.

Room for Improvement: IFS Cloud needs enhancements in workflow designing and reporting, with some integration and technical support challenges. Salesforce requires improvements in its user interface and integration with third-party systems, while its complexity and pricing structure could be streamlined. Both platforms could benefit from reduced learning curves and better customization options.

Ease of Deployment and Customer Service: IFS Cloud offers hybrid and on-premises solutions but faces delays in technical support and documentation access. Salesforce provides various cloud deployment options and generally responsive support while dealing with customization delays and integration challenges.

Pricing and ROI: IFS Cloud's competitive pricing model is often more affordable than SAP and Oracle, offering significant ROI despite high initial costs. Salesforce's advanced capabilities justify its cost, but the need for separate module licenses can increase expenses for scaling businesses.

To learn more, read our detailed IFS Cloud Platform vs. Salesforce Report (Updated: December 2025).

IFS Cloud Platform vs. Salesforce

December 2025

Download the complete report

Helped 881,082 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

5.1

Users reported improved operations and financial reporting with IFS Cloud, seeing up to 4.5x ROI over 18 months.

Sentiment score

6.1

Salesforce improves lead tracking and nurturing, saving time and money while enhancing focus on strategic tasks.

No quotes available

For more quotes and insights, download the IFS Cloud Platform report

The time saved is spent on more important, innovative tasks that advance us technologically and strategically.

For more quotes and insights, download the Salesforce report

Delivery Manager at a tech company with 51-200 employees

Customer Service

Sentiment score

5.7

Australian support is strong with expert consultants, but timeliness and service consistency vary, impacting resolution times and communication.

Sentiment score

6.8

Salesforce offers superior technical support with quick resolutions, strong user engagement, and high satisfaction compared to competitors.

No quotes available

For more quotes and insights, download the IFS Cloud Platform report

When I interact with agents or contact Salesforce, they are always responsive and provide good solutions.

Caroline Yeshayev (Sanford)

Delivery Manager at a tech company with 51-200 employees

I haven't needed to reach out to customer support because we have an internal team that deals with Salesforce matters, but I believe issues are resolved quite quickly whenever they arise.

Strategic Account Executive at a tech company with 51-200 employees

For more quotes and insights, download the Salesforce report

Scalability Issues

Sentiment score

7.8

IFS Cloud Platform is scalable for businesses of all sizes, though some face complexity in updates and dependency management.

Sentiment score

8.1

Salesforce offers seamless scalability and flexibility, supporting various organizational sizes, with integration capabilities and expansion via additional licenses.

IFS Cloud Platform has standard functionalities that follow the standard supply chain management processes, and it is easy to customize or configure.

For more quotes and insights, download the IFS Cloud Platform report

Consultant at Arcwide

We can scale by purchasing licenses for more users and adding new workflow processes limitlessly.

For more quotes and insights, download the Salesforce report

Delivery Manager at a tech company with 51-200 employees

There are no problems with Salesforce's scalability.

reviewer2700399

data engineer at a energy/utilities company with 10,001+ employees

Salesforce's scalability is great; it can scale to whatever you need, and you just buy more seats.

Daniel Mitchell

Manager at PeerSpot

Stability Issues

Sentiment score

8.0

IFS Cloud Platform is praised for stability and reliability, with rare downtime, and depends on client maintenance and setup.

Sentiment score

8.4

Salesforce is highly regarded for its stability and reliability, with users experiencing minimal disruptions and consistent performance.

Now, with the drastic developments especially in the cloud applications known as Arena on IFS Cloud Platform, it has improved tremendously.

For more quotes and insights, download the IFS Cloud Platform report

Consultant at Arcwide

I would rate Salesforce's stability high, around ten.

Delivery Manager at a tech company with 51-200 employees

I would say 99% of the time it works well.

For more quotes and insights, download the Salesforce report

Leads Delivery Associate at PeerSpot

In my experience, Salesforce is very stable; there are no downtime or issues.

Daniel Mitchell

Manager at PeerSpot

Room For Improvement

IFS Cloud Platform requires usability, integration, and support improvements, along with enhanced customization, AI, and simplified user experience.

Salesforce users seek UI, speed, and integration enhancements, citing complexity, high cost, and customization challenges as major concerns.

There is not much available online, and the documentation availability is on the lower side compared to other products, especially Maximo.

reviewer2642043

Senior Director at a consultancy with 1,001-5,000 employees

They are working on IFS AI, but we have not explored much into that yet, and if they want to keep their competitive edge, that is an area they need to concentrate on.

For more quotes and insights, download the IFS Cloud Platform report

Consultant at Arcwide

Being able to move between cases and products more easily would improve the score.

Caroline Yeshayev (Sanford)

Leads Delivery Associate at PeerSpot

If there is anything I would improve about Salesforce, it would be customer service during the initial implementation, as our experience wasn't as smooth as hoped.

reviewer2700399

data engineer at a energy/utilities company with 10,001+ employees

I believe it's very customizable, and you can make everything bespoke, tailored towards your needs.

Strategic Account Executive at a tech company with 51-200 employees

For more quotes and insights, download the Salesforce report

Setup Cost

IFS Cloud Platform offers competitive pricing, best for large enterprises, with scalable value similar to SAP and Oracle.

Salesforce is viewed as costly but competitive, offering extensive functionality, and pricing scales with business size and usage.

No quotes available

For more quotes and insights, download the IFS Cloud Platform report

No quotes available

For more quotes and insights, download the Salesforce report

Valuable Features

IFS Cloud Platform offers customizable pricing, robust integration, intuitive interface, and excels in enterprise management with adaptable features.

Salesforce excels with user-friendly interfaces, robust analytics, CRM capabilities, seamless integration, and enhances operational efficiency and communication.

For more quotes and insights, download the IFS Cloud Platform report

Consultant at Arcwide

There are fewer fields on the user screen compared to other products.

reviewer2642043

Senior Director at a consultancy with 1,001-5,000 employees

Salesforce has positively impacted our organization by allowing us to work collaboratively with other departments in order to keep track of programs so that when a salesperson closes a deal, everything that the delivery manager needs is automatically populated, which then can be linked with our internal campaigns for data management, and within all that, we can keep track of progress linked to the customer sources as well.

Caroline Yeshayev (Sanford)

Leads Delivery Associate at PeerSpot

The dashboard helps me stay organized because I can see how much more pipeline I need to create to achieve my quota, notifying me if I'm running a bit behind or if I need to increase something.

Strategic Account Executive at a tech company with 51-200 employees

The Salesforce integration with other tools, such as Celonis, is easy to set up and straightforward, allowing for smooth data extraction.

reviewer2700399

data engineer at a energy/utilities company with 10,001+ employees

For more quotes and insights, download the Salesforce report

Categories and Ranking

IFS Cloud Platform

Ranking in Customer Experience Management

9th

Average Rating

7.8

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

CRM (35th), Field Service Management (2nd), Help Desk Software (21st), ERP (19th), Activity Based Costing Software (9th), Enterprise Asset Management (EAM) (4th), Local Government CRM (15th), IT Asset Management (15th), IT Service Management (ITSM) (19th), License Management (2nd)

Salesforce

Ranking in Customer Experience Management

1st

Average Rating

7.8

Reviews Sentiment

6.3

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the Customer Experience Management category, the mindshare of IFS Cloud Platform is 2.1%, down from 2.7% compared to the previous year. The mindshare of Salesforce is 3.3%, down from 5.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Customer Experience Management Market Share Distribution
Product	Market Share (%)
Salesforce	3.3%
IFS Cloud Platform	2.1%
Other	94.6%

Customer Experience Management

Featured Reviews

Has supported project management and business customization through strong modular flexibility

Consultant at Arcwide

The cloud feature in IFS Cloud Platform is predominantly valuable, especially the enterprise asset management module, which IFS has very good business into, along with strong finance, project management, and supply chain management modules; these are the major modules that are performing well with IFS, and the cloud options along with user-friendly customizations for any technical developments are additional advantages. The integration of IoT with IFS Cloud Platform is performing well, enabling us to integrate with predominantly any third party through the standard inbuilt connectors that are readily available, and if we need to customize the integration, we can certainly do that too.

Read full review

Has improved cross-team collaboration and streamlined case-based workflows

Leads Delivery Associate at PeerSpot

Salesforce can be improved as it runs a little slow, which can be frustrating, and there have been times where the case view page deletes items that are completed in order to make room for new items, but occasionally we still want to refer to those completed items, especially if we're working on a renewal program. So we just have to find a workaround to be able to find those cases again, but it was frustrating to not be able to have them easily accessible in that moment. I chose an eight because being able to move between cases and products more easily would improve the score, and also improving the UI on a product level would make it better for me.

Read full review

See which vendors are best for you

Use our free recommendation engine to learn which Customer Experience Management solutions are best for your needs.

See recommendations

881,082 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

14%

Manufacturing Company

12%

Comms Service Provider

Financial Services Firm

Legal Firm

12%

Financial Services Firm

10%

Energy/Utilities Company

Performing Arts

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	14
Midsize Enterprise	9
Large Enterprise	10

By reviewers
Company Size	Count
Small Business	18
Midsize Enterprise	7
Large Enterprise	18

Questions from the Community

What is your experience regarding pricing and costs for IFS Applications?

The product is reasonably priced. The costs are justified by the value provided, considering the comprehensive features and minimal need for customization. I rate the pricing a seven out of ten.

What needs improvement with IFS Applications?

When it comes to AI, I feel that is the area where we expect something more from IFS Cloud Platform. They are working on IFS AI, but we have not explored much into that yet, and if they want to kee...

What is your primary use case for IFS Applications?

Currently, I am working with Arcwide, which is a service industry that predominantly focuses on IFS consulting, including IFS implementations, rollouts, upgrades, and support services.

What do you like most about Salesforce?

The solution's analytics reporting features are quite good.

What is your experience regarding pricing and costs for Salesforce?

I'm not involved in the pricing, setup cost, or licensing, so I couldn't tell you about that.

What needs improvement with Salesforce?

I have no frustrations regarding Salesforce, but I think it can be improved by making it visually more user-friendly, though in general, I believe it's very customizable, and you can make everythin...

SAP ERP vs IFS Cloud Platform

Comparisons

Compared 14% of the time

IBM Maximo vs IFS Cloud Platform

Compared 6% of the time

Oracle E-Business Suite vs IFS Cloud Platform

Compared 6% of the time

IFS assyst vs IFS Cloud Platform

Compared 4% of the time

ServiceNow vs IFS Cloud Platform

Compared 4% of the time

More IFS Cloud Platform Competitors

Genesys Cloud CX vs Salesforce

Compared 23% of the time

Decagon vs Salesforce

Compared 18% of the time

Freshdesk vs Salesforce

Compared 11% of the time

Sprinklr vs Salesforce

Compared 11% of the time

More Salesforce Competitors

Product Reports

Download IFS Cloud Platform product report

IFS Cloud Platform

January 2026

Download Salesforce product report

January 2026

Also Known As

IFS Applications, Assyst, IFS Cloud

No data available

Overview

IFS is the world’s leading provider of Industrial AI and enterprise software for hardcore businesses that make, service, and power our planet. Our technology enables businesses which manufacture goods, maintain complex assets, and manage service-focused operations to unlock the transformative power of Industrial AI™ to enhance productivity, efficiency, and sustainability. Industrial AI is IFS.ai.

IFS Cloud is a fully composable AI-powered platform, designed for ultimate flexibility and adaptability to our customers’ specific requirements and business evolution. It spans the needs of Enterprise Resource Planning (ERP), Enterprise Asset Management (EAM), Supply Chain Management (SCM), Information Technology Service Management (ITSM), and Field Service Management (FSM). IFS technology leverages AI, machine learning, real-time data and analytics to empower our customers to make informed strategic decisions and excel at their Moment of Service™.

IFS

Salesforce excels at CRM, offering analytics integration for ROI reporting and user-friendly customization. Automated ticket generation and intuitive features make it ideal for opportunity tracking, customer interaction management, and sales journey enhancement.

Salesforce is renowned for its comprehensive CRM functionalities, aiding businesses with dashboards, email campaigns, and seamless third-party integrations. It enhances sales processes by offering tools for opportunity management, customer interaction tracking, and efficient order booking. Flexibility and scalability make it suitable for promotional campaigns and improved business operations.

What are Salesforce's most important features?

Analytics Integration: Connects with analytics for ROI reporting.
User Customization: Offers user-friendly customization options.
Automated Ticketing: Provides automated ticket generation.
Intuitive Interface: Ensures ease of use for customers.
Opportunity Management: Helps in tracking and managing opportunities.

What benefits or ROI should users look for in reviews?

Enhanced Data Flow: Seamless third-party integrations improve data flow.
Sales Process Efficiency: Automates and enhances sales journey management.
Customization Flexibility: Adapts to changing business operations.
Campaign Management: Supports marketing functions with campaign analysis.
Order Management: Simplifies order booking and tracking.

Salesforce is implemented in industries for CRM, marketing activities, and customer information management. It supports sales pipeline tracking, business development, customer experience management, lead management, and sales process automation. Marketing is facilitated through campaign analysis and email campaigns, alongside customer interaction insights. Businesses use it for order management, prospecting, project management, and sales forecasting.

Sample Customers

China Airlines, Electrolux Group, Babcock, Cimcorp, Sky, Multiplex, Veolia.

Information Not Available