IFS Cloud Platform vs Samanage comparison

IFS and SolarWinds are both solutions in the Help Desk Software category. IFS is ranked #21 with an average rating of 6.5, while SolarWinds is ranked #16 with an average rating of 8.0. IFS holds a 1.8% mindshare in HDS, compared to SolarWinds’s 1.6% mindshare. Additionally, 87% of IFS users are willing to recommend the solution, compared to 100% of SolarWinds users who would recommend it.

IFS Cloud Platform

Read 31 IFS Cloud Platform reviews

5,297 Views
848 Comparison Views

87% willing to recommend

Samanage

Read 3 Samanage reviews

1,098 Views
703 Comparison Views

100% willing to recommend

IFS Cloud Platform

Samanage

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

IFS Cloud Platform and Samanage compete in business management and service automation. IFS Cloud Platform appears to have an advantage in catering to complex enterprise needs, while Samanage is favorable for small to mid-sized businesses seeking simplicity.

Features: IFS Cloud Platform provides comprehensive solutions with finance integration, human resources, and supply chain management, fitting larger enterprises. Samanage offers service desk capabilities, asset management, and straightforward workflow automation, which are suited for IT service management.

Ease of Deployment and Customer Service: IFS Cloud Platform supports flexible deployment with on-premises and cloud options, providing extensive implementation assistance, meeting diverse enterprise needs. Samanage focuses on cloud-based deployment requiring quick setup and straightforward configuration, appealing to businesses with limited IT resources.

Pricing and ROI: IFS Cloud Platform typically requires higher upfront costs and longer implementation but delivers significant ROI through improved operational efficiency for larger companies. Samanage offers affordable pricing with rapid deployment, providing quicker ROI, attracting smaller organizations focused on immediate functionality.

To learn more, read our detailed IFS Cloud Platform vs. Samanage Report (Updated: January 2026).

Buyer's Guide

IFS Cloud Platform vs. Samanage

January 2026

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Helped 881,082 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IFS Cloud Platform

Ranking in Help Desk Software

21st

Ranking in IT Asset Management

15th

Ranking in IT Service Management (ITSM)

19th

Ranking in License Management

2nd

Average Rating

7.8

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

CRM (35th), Customer Experience Management (9th), Field Service Management (2nd), ERP (19th), Activity Based Costing Software (9th), Enterprise Asset Management (EAM) (4th), Local Government CRM (15th)

Samanage

Ranking in Help Desk Software

16th

Ranking in IT Asset Management

12th

Ranking in IT Service Management (ITSM)

15th

Ranking in License Management

9th

Average Rating

7.6

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the Help Desk Software category, the mindshare of IFS Cloud Platform is 1.8%, up from 1.4% compared to the previous year. The mindshare of Samanage is 1.6%, up from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software Market Share Distribution
Product	Market Share (%)
Samanage	1.6%
IFS Cloud Platform	1.8%
Other	96.6%

Help Desk Software

Featured Reviews

Thangaraj Ramasamy

Consultant at Arcwide

Has supported project management and business customization through strong modular flexibility

The cloud feature in IFS Cloud Platform is predominantly valuable, especially the enterprise asset management module, which IFS has very good business into, along with strong finance, project management, and supply chain management modules; these are the major modules that are performing well with IFS, and the cloud options along with user-friendly customizations for any technical developments are additional advantages. The integration of IoT with IFS Cloud Platform is performing well, enabling us to integrate with predominantly any third party through the standard inbuilt connectors that are readily available, and if we need to customize the integration, we can certainly do that too.

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Meechai C.

Consult at a manufacturing company with 10,001+ employees

Detects incidents quickly, improves our SLA performance and solves issues faster

We mainly use it for incident logging. We'd like to add service request functionality, but we don't have the knowledge to configure the requests and the workflows properly. We'd like to integrate our workflows with the incident management, so we use it to manage our work better. We'd like to implement the service request feature. Right now, we just record everything as incidents. Some activities can take a long time, maybe one or two weeks. This makes it hard to maintain a good SLA, even if we work hard. So, response speed and workflow improvements.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable features of IFS Applications in the latest version are the new user Arena interface. It's from Apps 9, but it brings more flexibility in usage, especially around different devices, such as mobile usage, which doesn't restrict you from using a computer. We are it for the HR side, and it's proving quite good. It has a new modern feel to it similar to a standard cloud application which enhances the user experience."

"The workflow of the solution is very good."

"The main reason for the ERP project was to bring together our fourteen sites, which had until then worked in separate silos."

"The solution overall is very versatile and flexible, especially compared to other products."

"IFS has been completely rebuilt, modernized, and cloud-based so we don't need bulky software installations."

"The most valuable feature is the distribution module."

"Some of the strengths are Enterprise Management Solutions and the series of Management solutions which is number one in Gartner's report and has been for the last five years."

"Scalability-wise, I rate the solution a nine or ten out of ten since it is an extremely scalable solution that can be used for various use cases with thousands of users."

More IFS Cloud Platform pros

"The solution has a great filtering feature."

"The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it."

Cons

"The solution needs to improve its documentation and user-friendliness."

"The integration is a bit complex, and post-implementation support services need to be improved. They have a service center based out of Sri Lanka. The support aspect is good, but the response time is a little slower than we anticipated. In the next release, it would be better if Warehouse Management could be improvised. They have a product line that's a data warehouse management system, but it's still premature and requires a bit of enhancement."

"The CRM was shaky and although this improves in Apps 10, there is room for improvement."

"The solution's initial setup process was complex...The technical support my company receives from the implementation partners of the solution is not that great."

"It would be ideal if, in the future, the product could incorporate IoT and blockchain elements. We'd like to explore more of these types of features going forward."

"The solution's reporting tools still require improvement."

"Aspects of HR and payroll could be better."

"I have seen that one of the areas that my company has identified for improvement might be the rental management capabilities within the solution."

More IFS Cloud Platform cons

"The system shuts down about once a month which is frustrating."

"The setting up process is not quite easy. It's quite difficult."

Pricing and Cost Advice

"Pricing is an area that could be improved. They could be more competitive."

"I consider it to be a well-priced solution compared to other mid-range or high-end ERP solutions."

"Licensing is on an annual basis, with no additional costs."

"There's an additional yearly cost for support."

"The pricing of the solution may appear to be expensive for smaller companies with only tens of users; however, for larger and mid-size industrial companies, IFS is able to win deals and the pricing is competitive in the market."

"IFS Applications is expensive software, but it's on par with SAP and Oracle. It's for large enterprises and government entities and not for small and medium-sized enterprises. They have one licensing model, but if you want to have a module-specific license, they provide component-based licenses. Unlike SAP and Oracle, it doesn't have different levels of licensing. It's one level of licensing."

"We pay for a license to use the solution, which is not very expensive."

"It is better to buy implementation services from IFS than from partners"

More IFS Cloud Platform pricing and cost advice

"It is expensive."

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Top Industries

By visitors reading reviews

Computer Software Company

14%

Manufacturing Company

12%

Comms Service Provider

Financial Services Firm

Manufacturing Company

14%

Comms Service Provider

11%

Construction Company

Performing Arts

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	14
Midsize Enterprise	9
Large Enterprise	10

No data available

Questions from the Community

What is your experience regarding pricing and costs for IFS Applications?

The product is reasonably priced. The costs are justified by the value provided, considering the comprehensive features and minimal need for customization. I rate the pricing a seven out of ten.

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What needs improvement with IFS Applications?

When it comes to AI, I feel that is the area where we expect something more from IFS Cloud Platform. They are working on IFS AI, but we have not explored much into that yet, and if they want to kee...

See all answers

What is your primary use case for IFS Applications?

Currently, I am working with Arcwide, which is a service industry that predominantly focuses on IFS consulting, including IFS implementations, rollouts, upgrades, and support services.

See all answers

What do you like most about Samanage?

The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it.

See all answers

What needs improvement with Samanage?

See all answers

What is your primary use case for Samanage?

I use it for incident recording based on your inventory.

See all answers

Comparisons

SAP ERP vs IFS Cloud Platform

Compared 14% of the time

IBM Maximo vs IFS Cloud Platform

Compared 6% of the time

Oracle E-Business Suite vs IFS Cloud Platform

Compared 6% of the time

IFS assyst vs IFS Cloud Platform

Compared 4% of the time

ServiceNow vs IFS Cloud Platform

Compared 4% of the time

More IFS Cloud Platform Competitors

ServiceNow vs Samanage

Compared 24% of the time

Freshservice vs Samanage

Compared 23% of the time

Provance IT Asset Management Pack vs Samanage

Compared 6% of the time

Ameyo Fusion CX vs Samanage

Compared 6% of the time

LiveAgent vs Samanage

Compared 6% of the time

More Samanage Competitors

Product Reports

Buyer's Guide

IFS Cloud Platform

January 2026

Download IFS Cloud Platform product report

Buyer's Guide

Help Desk Software

December 2025

Download Samanage product report

Also Known As

IFS Applications, Assyst, IFS Cloud

No data available

Overview

IFS is the world’s leading provider of Industrial AI and enterprise software for hardcore businesses that make, service, and power our planet. Our technology enables businesses which manufacture goods, maintain complex assets, and manage service-focused operations to unlock the transformative power of Industrial AI™ to enhance productivity, efficiency, and sustainability. Industrial AI is IFS.ai.

IFS Cloud is a fully composable AI-powered platform, designed for ultimate flexibility and adaptability to our customers’ specific requirements and business evolution. It spans the needs of Enterprise Resource Planning (ERP), Enterprise Asset Management (EAM), Supply Chain Management (SCM), Information Technology Service Management (ITSM), and Field Service Management (FSM). IFS technology leverages AI, machine learning, real-time data and analytics to empower our customers to make informed strategic decisions and excel at their Moment of Service™.

IFS

"Samanage enables organizations worldwide to deliver a superior service experience. Samanage’s IT service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity. The fully integrated service desk and asset management solution utilizes a SaaS/multi-tenant platform, allowing IT and other service providers to effectively manage and connect service requests to IT assets. The revolutionary user interface delivers an unmatched user experience and enables code-free customization, allowing customers to fully deploy a robust ITSM solution in days not months or years. "

SolarWinds

Sample Customers

China Airlines, Electrolux Group, Babcock, Cimcorp, Sky, Multiplex, Veolia.

SXSW, PRA Group, Fandango, Inteva Products, Amherst College, Tensator

Buyer's Guide

IFS Cloud Platform vs. Samanage

January 2026

Free Report: IFS Cloud Platform vs. Samanage

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