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InfluxDB vs New Relic comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.6
InfluxDB enhances efficiency with real-time monitoring automation, reducing manual work and boosting system reliability and uptime.
Sentiment score
6.2
Users report improved performance and reduced downtime with New Relic, highlighting its value in quick issue resolution and efficiency.
These improvements translated into both cost savings and better service reliability, directly impacting business outcomes.
Senior Data Engineer at a university with 201-500 employees
It simplifies processes and reduces the need for additional employees.
Team Lead, Software at Energybox
InfluxDB reduced my time to show data without any interruption, also reducing the number of people needed to manage the project; it is very good to have InfluxDB in my project.
Student at a educational organization with 1,001-5,000 employees
There is return on investment because since we reduced the downtime, we can definitely save a lot of money within that period.
System Engineer at a retailer with 10,001+ employees
There is a definite return on investment for New Relic, as we would not have invested in building its infrastructure if there were no returns.
Senior Software Engineer at a computer software company with 1,001-5,000 employees
After implementing New Relic, we have decreased staffing requirements while saving time and money.
Senior Observability Engineer I at a computer software company with 51-200 employees
 

Customer Service

Sentiment score
5.8
InfluxDB's customer service is efficient with enterprise licenses, yet response times vary; knowledgeable support aids complex issues.
Sentiment score
7.4
New Relic's customer service is highly rated for responsiveness and expertise, though some suggest improvements for offline response times.
They get on a call, resolve issues, and handle everything efficiently.
DevOps Engineer at Elevenxcapital
The InfluxDB support team was knowledgeable and helped us troubleshoot complex problems efficiently.
Senior Data Engineer at a university with 201-500 employees
Obtaining that quantity of data directly from InfluxDB is quite challenging, and that is why we ask for help from the InfluxDB team to retrieve the data to avoid timeouts and those kinds of issues.
Team Lead, Software at Energybox
If I drop an email to them, they will respond quickly to my email.
Senior DevOps Engineer at a tech vendor with 10,001+ employees
Customer support from New Relic is very good, and we rarely need to create support tickets.
Senior Software Engineer at a computer software company with 1,001-5,000 employees
They are very polite and helped him out.
Cloud Engineer at To The New
 

Scalability Issues

Sentiment score
7.0
InfluxDB is valued for scalability in handling large data volumes, with enterprise features supporting extensive scale despite variable costs.
Sentiment score
7.7
New Relic is a reliable, scalable solution for various business needs, efficiently handling large environments and cloud integrations.
The main challenge with InfluxDB, which is common with all databases, was handling very high throughput systems and high throughput message flow.
Deployment Engineer at Derq
It can handle large volumes of time-series data and with high ingestion rates, making it suitable for enterprise-scale deployments.
Senior Data Engineer at a university with 201-500 employees
We’ve scaled on volume with seven years of continuous data without performance degradation.
Senior System Developer at Norled
We currently use New Relic for tens of thousands of developers and hundreds of teams within our organization, and we have not encountered any scalability issues.
Senior Software Engineer at a computer software company with 1,001-5,000 employees
It is also suitable for cloud native architectures, SaaS, or software as a service, and for high volume data ingestion also.
Cloud Engineer at To The New
Regarding New Relic's scalability, it excels at the enterprise level for cloud integrations that can utilize tags.
Senior Observability Engineer I at a computer software company with 51-200 employees
 

Stability Issues

Sentiment score
8.0
InfluxDB is generally stable, with some crash reports; praised support, but monitoring metrics is recommended for mission-critical use.
Sentiment score
7.9
New Relic is generally stable and reliable, with minimal issues and praised for its consistent uptime and robustness.
It serves as the backbone of our application, and its stability is crucial.
Senior System Developer at Norled
We have used it to support mission-critical systems with continuous data ingestion and real-time analytics.
Senior Data Engineer at a university with 201-500 employees
It is very stable, with no reliability or downtime in InfluxDB.
Student at a educational organization with 1,001-5,000 employees
New Relic lags sometimes.
Cloud Engineer at To The New
New Relic is stable based on my experience, as I have not seen any problems with the UI.
Contingent Worker at a retailer with 10,001+ employees
 

Room For Improvement

InfluxDB should enhance its query language, scalability, documentation, and integration while improving performance, security, and pricing flexibility.
New Relic users request better alerting, integrations, interface, documentation, AI, pricing, support, data insights, and navigation features.
InfluxDB deprecated FluxQL, which was intuitive since developers are already familiar with standard querying.
Chief Technology Officer at Presta Agency
Having a SQL abstraction in InfluxDB could be beneficial, making it more accessible for teams that prefer querying with SQL-style syntax.
Senior System Developer at Norled
It could include automated backup and a monitoring solution for InfluxDB or a script developed by a REST API.
Network engineer at a energy/utilities company with 10,001+ employees
If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful.
System Engineer at a retailer with 10,001+ employees
Using real-time data, if there are any malicious patterns or something happening, they can identify those.
Platform Software Engineer 4 at Nexthink
Because of the pricing model, organizations have experienced uncontrolled costs and were not able to afford New Relic.
Senior SRE Engineer at SentinelOne
 

Setup Cost

InfluxDB provides cost-effective scalability for enterprises, but requires careful cost planning due to increasing subscription prices.
New Relic's pricing varies, offering a free tier, but larger operations may find costs high, requiring careful evaluation.
We use the open-source version of InfluxDB, so it is free.
Senior System Developer at Norled
I find the cloud version pricing of InfluxDB reasonable, and for the on-premises solution we use in our service, we need to purchase licenses.
Team Lead, Software at Energybox
Pricing is based on data volume, retention, and features, which really makes it scalable but requires careful planning to avoid unexpected costs.
Senior Data Engineer at a university with 201-500 employees
Considering the features New Relic offers, the pricing or cost setup has not been a blocker for our budget.
Senior Software Engineer at a computer software company with 1,001-5,000 employees
My experience with pricing, setup cost, and licensing for synthetic monitoring is that minions used to cost a lot.
DevOps engineer at a tech company with 5,001-10,000 employees
 

Valuable Features

InfluxDB excels in fast writes, real-time analytics, seamless integration, scalability, and ease of use, enhancing organizational decision-making.
New Relic offers comprehensive performance insights with real-time monitoring, efficient error detection, and customizable dashboards for optimized system performance.
The most important feature for us is low latency, which is crucial in building a high-performance engine for day trading.
Chief Technology Officer at Presta Agency
InfluxDB’s core functionality is crucial as it allows us to store our data and execute queries with excellent response times.
Senior System Developer at Norled
It helps me maintain my solution easily because it is very reliable, so we didn't face any performance issues or crashes regarding our queries; we can get the results very fast.
Solutions Engineer at a tech vendor with 51-200 employees
Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort.
Head of API at a marketing services firm with 11-50 employees
New Relic is very useful for teams that don't have much of a dedicated DevOps team but want to have observability for their platform, and it's an easy way to get started.
Senior SRE Engineer at SentinelOne
New Relic has positively impacted our organization by reducing errors, improving performance, and saving time.
Senior Software Engineer at a computer software company with 1,001-5,000 employees
 

Categories and Ranking

InfluxDB
Ranking in Network Monitoring Software
13th
Ranking in IT Infrastructure Monitoring
14th
Average Rating
8.0
Reviews Sentiment
6.5
Number of Reviews
20
Ranking in other categories
Non-Relational Databases (1st), Open Source Databases (7th), NoSQL Databases (6th)
New Relic
Ranking in Network Monitoring Software
9th
Ranking in IT Infrastructure Monitoring
9th
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
173
Ranking in other categories
Application Performance Monitoring (APM) and Observability (4th), IT Operations Analytics (3rd), Mobile APM (3rd), Cloud Monitoring Software (3rd), AIOps (4th)
 

Mindshare comparison

As of May 2026, in the Network Monitoring Software category, the mindshare of InfluxDB is 0.5%, up from 0.3% compared to the previous year. The mindshare of New Relic is 1.4%, down from 2.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Monitoring Software Mindshare Distribution
ProductMindshare (%)
New Relic1.4%
InfluxDB0.5%
Other98.1%
Network Monitoring Software
 

Featured Reviews

Mugeesh Husain - PeerSpot reviewer
Team Lead, Software at Energybox
Time series data has been managed efficiently for IoT sensors but reporting still needs improvement
How InfluxDB can be improved is relevant since for Energy Box, we face certain issues. We have customers worldwide, including the United States, United Kingdom, and Europe, but when we expanded to China two years ago, they indicated that they do not support the cloud version there. Our application is built on the cloud, which required us to create a separate application for Azure China, which was painful for us. The second issue involves frequent version changes. For example, we started with version one, transitioned to version two, and I heard they are considering InfluxDB version three, reverting to earlier practices. InfluxDB should improve without completely changing its approach. Now we have to redo our work for InfluxDB version three. Regarding needed improvements, the documentation is sufficient, but pricing presents a challenge. InfluxDB has standard pricing, which is acceptable for large companies. However, for startups in our position, they should provide special discounts so everyone can utilize it. The pricing should adapt as companies grow, which is a reasonable expectation.
BasilJiji - PeerSpot reviewer
System Engineer at a retailer with 10,001+ employees
Real-time alerts have reduced server outage impact and support fast incident response
In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.
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Top Industries

By visitors reading reviews
Financial Services Firm
12%
Manufacturing Company
10%
Comms Service Provider
9%
Construction Company
7%
Financial Services Firm
15%
Computer Software Company
8%
Manufacturing Company
8%
Outsourcing Company
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise4
Large Enterprise8
By reviewers
Company SizeCount
Small Business65
Midsize Enterprise50
Large Enterprise77
 

Questions from the Community

What needs improvement with InfluxDB?
InfluxDB can be improved by addressing issues such as performance drops, queries being more difficult to understand, and its high memory usage. InfluxDB is not suitable for relational databases lik...
What is your primary use case for InfluxDB?
My main use case for InfluxDB is storing a time series database and analyzing data changes over time. I use InfluxDB to store my infrastructure and application metrics, logs, events, and data, and ...
What advice do you have for others considering InfluxDB?
I would advise others looking into using InfluxDB that if they want to store a time series database for monitoring, logging, and event-based tasks, and also want long-term retention of the database...
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about New Relic Insights?
The product's initial setup phase was very easy.
What needs improvement with New Relic Insights?
I have noticed discrepancies between New Relic's documentation and Terraform resources. For example, there have been instances where new features launched in the New Relic UI have not been updated ...
 

Comparisons

 

Also Known As

No data available
New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
 

Overview

 

Sample Customers

ebay, AXA, Mozilla, DiDi, LeTV, Siminars, Cognito, ProcessOut, Recommend, CATS, Smarsh, Row 44, Clustree, Bleemeo
World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Find out what your peers are saying about InfluxDB vs. New Relic and other solutions. Updated: April 2026.
893,221 professionals have used our research since 2012.