Infraon IMS vs LogicMonitor comparison

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Infraon IMS

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Executive SummaryUpdated on Oct 9, 2024

LogicMonitor and Infraon IMS compete in the IT infrastructure monitoring category. LogicMonitor appears to have the upper hand due to its adaptability and extensive feature set, making it more suitable for dynamic environments.

Features: LogicMonitor offers robust dashboards, rapid data interactions, and advanced customization with features like Google Maps widgets and logic modules. Its flexibility is highly regarded for dynamic environments. Infraon IMS focuses on detailed individual resource information with features like configuration backup and customizable dashboards. Its granular drill-down capability is beneficial for detailed resource monitoring.

Room for Improvement: LogicMonitor needs to improve alarm logic with parent/child relationships, enhance reporting, and streamline topology mapping. Users also suggest advancing AI for better automation. Infraon IMS could improve its graphical user interface for easier configuration, enhance AI features for predictive analytics, and integrate more comprehensively with security solutions, specifically non-IPBS devices.

Ease of Deployment and Customer Service: LogicMonitor offers flexible deployment across Public, On-premises, and Hybrid cloud environments, supported by strong customer service available 24/7. However, the complex deployment process requires technical expertise. Infraon IMS typically deploys in On-premises and Private Cloud environments, supporting specific regulatory needs with flexibility. Its customer service effectively resolves issues but could improve by tailoring services to broader markets.

Pricing and ROI: LogicMonitor is a premium product with a higher price point, justified by its features and adaptability, generating significant ROI by reducing false alerts and improving efficiency. Costs for additional modules are noted but users find value, especially in large deployments. Infraon IMS is budget-friendly, scaling efficiently across smaller to medium implementations with a flexible pricing model based on feature usage. Its cost optimization appeals to enterprises focused on specific functionalities.

To learn more, read our detailed Infraon IMS vs. LogicMonitor Report (Updated: January 2026).

Infraon IMS vs. LogicMonitor

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Helped 881,733 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Infraon IMS

Ranking in Network Monitoring Software

90th

Ranking in IT Infrastructure Monitoring

58th

Ranking in Cloud Monitoring Software

53rd

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Server Monitoring (35th)

LogicMonitor

Ranking in Network Monitoring Software

6th

Ranking in IT Infrastructure Monitoring

8th

Ranking in Cloud Monitoring Software

7th

Average Rating

9.0

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (13th), Container Monitoring (4th), AIOps (5th)

Mindshare comparison

As of February 2026, in the IT Infrastructure Monitoring category, the mindshare of Infraon IMS is 0.6%, up from 0.2% compared to the previous year. The mindshare of LogicMonitor is 2.5%, up from 2.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring Market Share Distribution
Product	Market Share (%)
LogicMonitor	2.5%
Infraon IMS	0.6%
Other	96.9%

IT Infrastructure Monitoring

Featured Reviews

Maharajan S

VSO at a computer software company with 501-1,000 employees

Provides data accuracy for availability and policy harmonization

The reporting capabilities are a challenge and could be improved. We have been trying to connect to it from our help desk ticketing system, because the ticketing system manages asset tracking, which has been a bit challenging for us. Otherwise, they give some reports that are okay, but we do not use them much because we work in the dashboard. This solution is available in SaaS. The reason why we have not gone to SaaS is they do not have a country-specific separation of assets. There are GDPR and other requirements that might require country-specific sensitive information to be filtered as well as other things that need to be taken care of. Normally, if we need to do any compliance, like ISO27000 compliance, they don't have such a report within their system. This kind of report is missing from their SaaS. That is one of the reasons that we have gone to the on-prem version, where I am assured that my data is secure. I can take the report and show it to them from a compliance point of view. However, the moment we go to a SaaS model, I don't have control of the data and where the data is stored. I don't receive any complaints-based reports from the SaaS model.

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Anshuman Thakur

Site Reliability Engineer at a comms service provider with 501-1,000 employees

Monitoring has reduced downtime and now enables proactive alerts across cloud workloads

When it comes to the improvement of LogicMonitor, I think there are a few points that can be improved. The first one is alert tuning, which takes time. It requires effort when trying to understand it for the first time. The defaults do not always match our workload patterns, so I have to adjust the thresholds to reduce noise and avoid alert fatigue. While the dashboards are solid, I sometimes wish that the UI was a bit more intuitive when drilling down quickly during an incident. There are many options and finding the exact view where I can identify the exact problem takes a few extra clicks. When an alert comes and I click on a LogicMonitor alert, it takes time to understand what the alert actually is and to go through the data points. The alert page specifically could be better. The alert tuning part can also be made more simple. The first area that could be better is alert clarity and routing. Sometimes alerts do not include enough immediate context, so I still have to spend a few minutes correlating data across views. Adding more actionable details directly in the alert would make the response even faster. LogicMonitor sometimes gives false alerts as well. For example, if an EC2 instance is down, it will not determine whether the EC2 instance has been deliberately turned off or if it is actually not responding. At that time, it will give false alerts. The clearing of alerts is also an issue. Once an issue is fixed, the alert should be cleared, but it takes a little time for that alert to be cleared. Another improvement that would be helpful is simpler customization for complex dashboards. It is powerful, but building highly tailored dashboards, especially across multiple environments, can feel heavy and time-consuming. I would also appreciate a stronger out-of-the-box AWS correlation, such as automatically grouping related issues across EC2, EBS, and ALBs in a way that reads as a single incident story. This would reduce the mental overhead during outages. Grouping incidents together, such as all the EC2 alerts, all the EBS alerts, or all the load balancer alerts would be beneficial. Overall, none of these are blockers, just some improving areas. There could be smarter anomaly detection out of the box that can catch unusual but important behavior without manual tuning of every threshold. Better tagging and dynamic grouping for EC2 instances would also be helpful. Cleaner alert de-duplication so a single underlying issue does not generate multiple redundant alerts would improve the system. More guided root cause workflows would be beneficial, such as providing the most likely causes based on correlated metrics. Faster search navigation across devices, dashboards, and alerts during incidents would also improve the platform.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Their discovery is very quick and they have a CSV file upload mechanism that allows you to onboard five thousand devices a day."

"The role-based dashboards provide data points and charts and topology diagrams in a single window. It's like a spider web, where the application, connectivity, and everything is defined for each user of those applications."

"Our response time is within 30 minutes for any support. This solution provides alerts immediately, so we are within our SLA, giving efficiency to our support."

"The feature that I like the most and the best part is the customization."

"It is a stable product. After the initial configuration, you don't have to tweak it much. All systems of Everest IMS work perfectly."

"The most valuable feature is alerting. We get email alerts when a link is down that tell us which device is having a problem."

"We use the solution to automatically trigger processes to help us resolve issues. The whole IT process has been automated, such as trying to map all the users and the escalation process. So, if any issue happens, we get an SMS and WhatsApp of the report. If there is a critical issue this has to be sorted out, like the entire data center being down, then there is an alarm."

"The backup, restore, and comparison features are all good."

"The dashboarding is very useful. Being able to create custom data sources is one of its biggest features which allows quick time to market with new features. If one of our vendors changes their data format or metrics that we should be monitoring, then we can quickly adjust to any changes in the environment in order to get a great user experience for our customers."

"LogicMonitor has positively impacted our organization by cutting down white noise and false positives, allowing our team to be more proactive than reactive, which cuts down on the SLOs and SLAs we are trying to meet at all times."

"We have very fine-tuned alerting that lets us know when there are issues by identifying where exactly that issue is, so we can troubleshoot and resolve them quickly. This is hopefully before the customer even notices. Then, it gives us some insight into potential issues coming down the road through our environmental health dashboards."

"Whenever we reach out to our customers, we give LogicMonitor as a dashboard to them so they don't need to monitor the hardware side separately. For example, if my service is running on their hardware X, that means they don't need to monitor hardware X and our services too. LogicMonitor has the capability of monitoring their hardware as well as our services. This is how LogicMonitor helps us."

"One thing that's very valuable for us is the technical knowledge of the people who work with LogicMonitor. We looked at several products before we decided to use LogicMonitor, and one of the key decision-making points was the knowledge of the things that they put in the product. It provides real intelligence regarding the numbers that you see on the product, which makes it easy for us technical people to troubleshoot. Other products don't provide you with such information. You see a value going up, but you don't know what it means. LogicMonitor provides such information. For instance, if a value goes up, it says that it is probably because your disk area was too low."

"LogicMonitor has positively impacted my organization by being up to date with all the latest features and capabilities, so as our organization develops cutting-edge systems, whether internal or third party, we can always rely on LogicMonitor to provide proper enterprise level monitoring and observability."

"We get full visibility into whatever the customer wants us to monitor and we get it pretty rapidly. That is very important. Only having certain metrics that other platforms will give you out-of-the-box means you only get a small picture, a thumbnail picture. Whereas with LogicMonitor, you get the entire "eight by 10 picture", out-of-the-box. Rather than some availability metrics, you get everything. You get metrics on temperature, anything related to hardware failure, or up and down status."

"The dashboards are the big seller for us. When our customers can see those graphs and are able to interact with the data, that is valuable. They can easily adjust time ranges and the graphs display the data fast. We've used other tools in the past, where you'd say, "Hey, I want the last three months of data on a graph," and it would just sit there and crunch for five minutes before you'd actually see the data. With LogicMonitor, the fast reliability of those dashboards is huge."

More LogicMonitor pros

Cons

"The GUI is in need of improvement. It is not drag-and-drop or easy to use."

"Email support is a bit slow. Once you drop an email, it takes time."

"I would like to see an integrated view of Infraon IMS and Infraon Desk. It would be very helpful if that were integrated into the solution."

"The graphical view of the topology does not show us all of the connectivity in our network, which is something that could be improved."

"This solution is available in SaaS. The reason why we have not gone to SaaS is they do not have a country-specific separation of assets. There are GDPR and other requirements that might require country-specific sensitive information to be filtered as well as other things that need to be taken care of. Normally, if we need to do any compliance, like ISO27000 compliance, they don't have such a report within their system. This kind of report is missing from their SaaS. That is one of the reasons that we have gone to the on-prem version, where I am assured that my data is secure."

"I would like to have the option to add a new device or meet with the next release. Right now, it needs to be done from the backend which results in a heavy reliance on R&D."

"We have enquired if there are any possibilities of monitoring non-IPBS devices."

"There might be some features in other products that are currently not there in Everest IMS and can be included. I have not yet compared it with any other product."

"We would like to see more functionality around mapping of topologies, in terms of networks. An improvement that we would like to see is added functionality to get more detail out of mapping. For example, if the LogicMonitor Collector identifies a connection between two network endpoints, it would be great to actually see which ports are connecting the two endpoints together. That functionality is something we greatly desire. It would actually make our documentation more dynamic in the sense that we wouldn't need to manually document. If this is something that the platform could provide, then this would be a great asset."

"The topology mapping is all based on the dynamic discovery of devices that could talk to each other. There is no real manual way that you can set up a join between two devices to say, "This is how this network is actually set up." For example, if you have a device, and you're only pinning that device and not getting any real intelligent information from it, then it can't appear on the map with other devices. Or if it can appear, then it won't show you which devices are actually joined to it."

"Automated remediation of issues has room for improvement. I don't know how best to handle it, but I know that they're kind of working on it. I know there are some resources that can do automated remediation. I would like them to improve this area so it could be completely hands-free, where it detects an issue, such as, if a CPU is running high. There are ways to do it even now, but it's a bit more involved."

"I researched the pricing of LogicMonitor, and it costs around ten dollars per device per month, which is somewhat expensive compared to other products."

"One of the areas that I sometimes find confusing is the way that the data is presented. For example, a couple of weeks back I was looking at bandwidth utilization. That's quite a difficult thing to present, but they should try to dumb down how the data is presented and simplify what they're presenting."

"LogicMonitor should improve its logging features. It can become expensive and should be cost-effective. It would be great to see prebuilt templates for alerting methods in LogicMonitor that are similar to the prebuilt dashboards. Currently, users have to build their alerting configurations."

"The only functional area I can think of that has room for improvement would be the dashboards. They could use a refresh. It would be nice if there were more widgets and more types of widgets."

"One thing I would like to see is parent/child relationships and the ability to build a "suppression parent/child." For example, If I know that a top gateway is offline and I can't talk to it anymore, and anything that's connected below it or to it is also going to be offline, there is no need to alarm on those. In that situation it should create one ticket or one alarm for the parent. I know they're working towards that with their mapping technology, but it's not quite to that level where you can build out alarm logic or a correlation logic like that."

More LogicMonitor cons

Pricing and Cost Advice

"The pricing is reasonable, given the features that they provide."

"The cost model is within our budget. I have less than 180 critical assets, but the moment that I have 1,000 assets, then the license model is totally different. I don't know whether they are capable of handling that kind of a load. They could revisit the licensing model."

"I think that the pricing for this solution is reasonable and varies by number of devices."

"Licensing is calculated on a per-user basis."

"If you are looking for the best product with the best price, Infraon is the best product. We evaluated five to six products and finally felt Infraon was better because of the pricing model, especially because it was more flexible."

"We pay for a number of devices on the accounts and since it is on-premises, we pay the maintenance charges for the year."

"The features were very valuable to us because we could consolidate them into one platform and have a good user experience with the platform, our accounts, and the support team. That was the key driver for us. That was what we were looking for. We looked for a comprehensive solution that could provide advanced features all in one platform, and LogicMonitor was the solution that we chose. It definitely has a premium price. However, you are getting what you pay for in a very effective way. That was important in our decision-making.The features were very valuable to us because we could consolidate them into one platform and have a good user experience with the platform, our accounts, and the support team. That was the key driver for us. That was what we were looking for. We looked for a comprehensive solution that could provide advanced features all in one platform, and LogicMonitor was the solution that we chose. It definitely has a premium price. However, you are getting what you pay for in a very effective way. That was important in our decision-making."

"We are on an enterprise license plan, we are paying $7.75 per device a month. That is for a commitment of 350 devices. Anything that is over the 350 is charged at 1.2 times the rate; 1.2 times $7.75 would be the overage charge. We are looking at increasing our commitment to either 450 or 500 devices. It changes our pricing if we go to 450 devices, bringing it from $7.75 down to $7.70. If we go for 500 devices, it brings it from $7.75 down to $7.50. We will probably factor in the volume discount drop from $7.75 to $7.50 in our decision of whether we uplift or not. We also have some cloud monitors, which are about $500 a month."

"It definitely pays for itself in the amount of time we're not spending with false errors or things that we haven't quite dealt with monitoring. It has been good cost-wise."

"As a managed service provider, we have the highest level of licensing that they offer, so we don't have any extra fees. I believe there are some add-ons for some of the lower tiers of LogicMonitor service, but that's not something that we use with our agreement."

"LogicMonitor is competitively priced at the same level as other vendors, like Datadog."

"It's an enterprise-grade solution and competitively priced compared to the other solutions that are out there... Our organization is not huge, but LogicMonitor is worth every penny that we pay for it. I've never heard anyone say, "I'm not sure that we're getting good value for money from this product." It's integral to our business."

"The license is annual, and I'm not fully aware of what it costs. We have a through-cycle that we go through, and they've been generous with us going above our limit. They're not strict on it. At the end of the year, they got us to renew. We always add some cushion for what we expect. Also, if you need custom monitoring or design work, you can pay them for consulting services."

"The tool's pricing falls into the middle range."

More LogicMonitor pricing and cost advice

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Top Industries

By visitors reading reviews

Manufacturing Company

19%

Computer Software Company

Outsourcing Company

Financial Services Firm

Manufacturing Company

11%

Computer Software Company

10%

Financial Services Firm

10%

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	2
Large Enterprise	3

By reviewers
Company Size	Count
Small Business	13
Midsize Enterprise	11
Large Enterprise	11

Questions from the Community

What is the best network monitoring software for large enterprises?

It actually depends on the exact purpose or requirements. Some tools are better for only network devices while others are better from a cloud monitoring or APM monitoring perspective. You can check...

What do you like most about LogicMonitor?

LogicMonitor helps us prevent potential downtime. It's pretty good. It generates low-level warnings that aren't necessarily preemptive but can still alert us to issues we should investigate. These ...

What is your experience regarding pricing and costs for LogicMonitor?

I researched the pricing of LogicMonitor, and it costs around ten dollars per device per month, which is somewhat expensive compared to other products. Some monitoring tools such as Zabbix are free...

What needs improvement with LogicMonitor?

Instana Infrastructure Monitoring vs Infraon IMS

Comparisons

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Compared 8% of the time

PRTG Network Monitor vs Infraon IMS

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SolarWinds NPM vs LogicMonitor

Compared 4% of the time

ScienceLogic vs LogicMonitor

Compared 4% of the time

Datadog vs LogicMonitor

Compared 3% of the time

SCOM vs LogicMonitor

Compared 3% of the time

Kentik vs LogicMonitor

Compared 3% of the time

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Product Reports

Infraon IMS

Download Infraon IMS product report

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Also Known As

Everest IMS

No data available

Overview

Infraon IMS offers network monitoring with real-time dashboards, customizable GUIs, and integrated tools, supporting device management and workflow automation efficiently.

Infraon IMS delivers stable performance with features tailored for easy customization and detailed network management. Users benefit from real-time monitoring through role-based dashboards and integrated ticketing tools. However, improvements in reporting, GUI usability, and AI integration are needed. Challenges include monitoring non-IPBS devices and improving connectivity visibility. Users require seamless Infraon Desk integration, ease of device addition, and enhanced topology views.

What are the key features of Infraon IMS?

Stable Performance: Provides consistent network oversight.
Customizable Dashboards: Role-based, interactive GUIs for tailored views.
Real-Time Monitoring: Comprehensive network visibility and alerts.
Workflow Automation: Streamlines operational processes.
Configuration Backup: Ensures data integrity and easy recovery.
Granular Reporting: Delivers detailed insights and analysis.
Intuitive Interface: Enhances user interaction and experience.
Quick Device Discovery: Facilitates effective network management.
Email Alerts: Keeps users informed on device status.
CSV Upload: Manages high-volume device data efficiently.

What benefits do users find in Infraon IMS?

Centralized Access: Simplifies firewall and device management.
Enhanced IT Management: Improved monitoring of uptime, downtime, and utilization.
Flexible Deployment: Support for global locations with cloud and on-premises options.
Link Monitoring Automation: Boosts operational efficiency.

In industries like IT infrastructure and data center management, Infraon IMS is utilized for network monitoring and managing key components such as leased lines and firewalls. Its capabilities aid diverse geographical locations in overseeing data centers, offering centralized monitoring and access to critical infrastructure.

EverestIMS

LogicMonitor offers flexible IT monitoring with customizable dashboards and robust alerting capabilities. It integrates seamlessly with third-party apps like ServiceNow and provides a single-pane view for diverse IT environments, aiding in proactive issue resolution and enhancing operational efficiency.

LogicMonitor stands out with its capability to monitor diverse infrastructures including Cisco Voice systems, data centers, and virtual environments. Supporting servers, storage, networking devices, and applications, it provides seamless integration with cloud services like AWS and Azure. Users leverage its scalability and flexibility, benefiting from dynamic thresholds, anomaly detection, and detailed visualization. All these features contribute to improved management of IT assets and streamlined operations. Users suggest improvements in mapping, reporting, and automation for remediation, desiring more customizations and an expansive application performance monitoring toolset.

What are LogicMonitor's key features?

Customizable Dashboards: Allows personalization of monitoring views.
Robust Alerting: Offers advanced alert configurations.
API and Plugin Support: Ensures integration with apps like ServiceNow.
Dynamic Thresholds: Facilitates proactive issue resolution.
Anomaly Detection: Aids in identifying potential issues early.

What ROI should users look for in reviews?

Operational Efficiency: Enhanced by detailed visualizations and dashboards.
Scalability: Supports growing IT environments effortlessly.
Proactive Management: Facilitated by flexible alerting and monitoring.
Flexibility: Customization in monitoring diverse environments.

LogicMonitor is widely implemented across industries, providing monitoring for infrastructure in sectors like telecommunications, cloud computing, and managed services. Managed service providers particularly value its ability to track client environments, deliver proactive alerts, and generate comprehensive reports, while its integration with cloud platforms like AWS and Azure offers users centralized management and visibility into IT assets worldwide.

Sample Customers

Airtel, BSNL, BlackBox Corporation, ACT, Geojit, Canara Bank, Federal Bank, Corporation Bank, Birla Corporation, CESC Limited, Mphasis, GAIL, Udaan, Cowrks, SEBI, PowerGrid, ION, Summit Communications, National Information Technology Center (Nepal), Bhutan National Bank, Servion T, Greenlam, Translab Technologies, CMSIT Services, Nelco, HPCL, Navitas Life Sciences etc.

Kayak, Zendesk, Ted Baker, Trulia, Sophos, iVision, TekLinks, Siemens

Infraon IMS vs. LogicMonitor