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Intercept X Endpoint vs Trend Micro Worry-Free Services Suites comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.8
Intercept X Endpoint is valued for anti-ransomware features; ROI varies, though generally cost-effective, not always cheaper.
Sentiment score
5.9
Trend Micro Worry-Free Services Suites efficiently manages 200 endpoints in two hours with a robust central management console.
 

Customer Service

Sentiment score
6.4
Intercept X Endpoint's support is knowledgeable and helpful, but users desire faster response times, especially in urgent cases.
Sentiment score
5.1
Trend Micro Worry-Free Services support is knowledgeable yet hindered by time zone delays and repetitive questions, needing improved hours.
Technical support from Sophos is rated as nine out of ten, which represents high quality.
Network and Infrastructure Manager at Sonysugar
There are issues with onboarding technical engineers to resolve problems, which causes delays.
Manager at Omgea Exim Ltd
When you are in real deep trouble, you just want to get out of it; you don't need so many jargons.
IT Head at Dee Development
Support is extremely good, but there is room for improvement.
Sr.Infrastructure & Security Administrator at Bakheet Co. For Machinery
 

Scalability Issues

Sentiment score
7.4
Intercept X Endpoint easily scales with seamless growth and integration, efficiently supporting medium to large enterprises without limitations.
Sentiment score
6.3
Trend Micro Worry-Free Services Suites is praised for scalability but occasionally hindered by internet and cloud dependence.
The tool's scalability is good, and I would rate it an eight out of ten.
Manager at Omgea Exim Ltd
 

Stability Issues

Sentiment score
8.0
Intercept X Endpoint is stable and effective with improved performance, minimizing glitches, requiring proper configuration to avoid false positives.
Sentiment score
6.9
Trend Micro Worry-Free Services Suites is generally stable and reliable, but automatic updates can cause 'protection at risk' warnings.
In terms of stability, I would rate Intercept X Endpoint an eight out of ten.
Manager at Omgea Exim Ltd
To improve Intercept X Endpoint performance, upgrades in RAM and other system features are needed.
Network Security Engineer at MIS Security Solutions (Pvt) Ltd
 

Room For Improvement

Intercept X Endpoint faces performance, integration, and interface challenges, needing improvements in support, pricing, detection, and usability features.
Trend Micro faces issues with system performance, integration, support, and high costs, with needed enhancements in several areas.
There should be a profile where I can see what files Sophos is scanning.
Team Lead at KO
Intercept X Endpoint's anti-ransomware capabilities failed us during a bad attack, and just because of our own backup policies, we could restore our normal operations.
IT Head at Dee Development
Intercept X Endpoint sometimes slows down machines due to high CPU utilization and significant RAM consumption during scanning.
Manager at Omgea Exim Ltd
The first is the Business Email Compromise (BEC) issue. Even though we configured the business email compromise option, we still face this issue sometimes where people are getting emails directly with our email ID.
Sr.Infrastructure & Security Administrator at Bakheet Co. For Machinery
 

Setup Cost

Intercept X Endpoint pricing is competitive, but some find it expensive, especially with advanced features like EDR and MTR.
Trend Micro Worry-Free Services Suites has mid-range pricing, seen as affordable by some but costly compared to competitors.
It is quite costly when measuring Intercept X Endpoint's protective capabilities against zero-day attacks.
Technology Solutions Head at a tech services company with 51-200 employees
The pricing of Intercept X Endpoint is a bit high.
Network and Infrastructure Manager at Sonysugar
I would describe it as economical, but not much cheaper than other solutions.
Manager at Omgea Exim Ltd
The pricing of Trend Micro is a little bit higher compared to Sophos.
Information Technology Administrator at Enterstellar Softwares(OPC) Pvt Ltd
 

Valuable Features

Intercept X Endpoint is highly valued for advanced security features, machine learning, user-friendliness, and effective ransomware protection.
Trend Micro Worry-Free Services offers comprehensive protection with user-friendly features, seamless integration, but pricing is a concern.
The stronger the AI/ML in an endpoint, the better the protection against unknown threats.
Manager at Omgea Exim Ltd
Intercept X Endpoint is the only endpoint security product I know that provides content filtering and application controls.
Network Security Engineer at MIS Security Solutions (Pvt) Ltd
Intercept X Endpoint has been stable, and I appreciate the centralized management and the reporting feature.
Network and Infrastructure Manager at Sonysugar
Trend Micro Worry-Free Services Suites has an inbuilt auto scan facility.
Information Technology Administrator at Enterstellar Softwares(OPC) Pvt Ltd
We can get in-depth details of the emails going in and out, and we can create rules.
Sr.Infrastructure & Security Administrator at Bakheet Co. For Machinery
 

Categories and Ranking

Intercept X Endpoint
Ranking in Endpoint Protection Platform (EPP)
11th
Ranking in Managed Detection and Response (MDR)
8th
Ranking in Extended Detection and Response (XDR)
13th
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
108
Ranking in other categories
Endpoint Detection and Response (EDR) (14th), ZTNA (9th), Ransomware Protection (4th)
Trend Micro Worry-Free Serv...
Ranking in Endpoint Protection Platform (EPP)
23rd
Ranking in Managed Detection and Response (MDR)
12th
Ranking in Extended Detection and Response (XDR)
19th
Average Rating
8.4
Reviews Sentiment
6.5
Number of Reviews
12
Ranking in other categories
Email Security (17th)
 

Mindshare comparison

As of January 2026, in the Endpoint Protection Platform (EPP) category, the mindshare of Intercept X Endpoint is 1.5%, down from 2.0% compared to the previous year. The mindshare of Trend Micro Worry-Free Services Suites is 1.4%, up from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Endpoint Protection Platform (EPP) Market Share Distribution
ProductMarket Share (%)
Intercept X Endpoint1.5%
Trend Micro Worry-Free Services Suites1.4%
Other97.1%
Endpoint Protection Platform (EPP)
 

Featured Reviews

AM
IT Head at Dee Development
Has struggled to detect major threats but has offered basic protection over time
Intercept X Endpoint could learn from CrowdStrike in terms of overall performance and filtering because performance is most important, especially these days as Windows is getting buggier and buggier, which puts a huge load on the PC, and even with the most advanced CPUs and everything in place, it still lags in performance in so many places, thanks to Windows' clumsy design of these collaboration suites that make it extremely heavy on PC's resources. The interface of Intercept X Endpoint is quite old-fashioned. The Sophos interfaces, including for Intercept X Endpoint, are quite bad actually; to be very honest, even in UTM boxes, they are not great at all. You can hardly see a very small portion of windows while it's creating the firewall rules, and we have been complaining about this for quite some time, but there hasn't been any improvement on those grounds. Intercept X Endpoint's anti-ransomware capabilities failed us during a bad attack, and just because of our own backup policies, we could restore our normal operations; otherwise, if we had to depend on this solution, we would have been long dead because the infection was so bad, it couldn't even detect the infection. Intercept X Endpoint cannot handle zero-day attacks; in my experience, last year, we had this major issue with a malware attack, and it happened just because of our backup policies that we were able to recover without any support from Sophos, which just told us they would charge us some 1 Crore in rupees. Intercept X Endpoint should improve their implementation; things will never be perfect for the new world. This new world is always facing new kinds of attacks and new ways to compromise the system. They need to learn fast, implement fast, and sometimes redesigning the solution is the solution—not just patchwork. There was a time we used to love Sophos because of its fresh design and innovative thought. In my experience, when technical companies are led by MBA professionals, they lose their shine on the technical part and become more dependent on target sales; it turns into a marketing-centric operation that loses the technical focus completely.
Mohammed Zain - PeerSpot reviewer
Sr.Infrastructure & Security Administrator at Bakheet Co. For Machinery
Achieve effective email management while identifying areas for security upgrades
There are a couple of issues we have encountered while using Trend Micro Worry-Free Services Suites for the past four or five years. The first is the Business Email Compromise (BEC) issue. Even though we configured the business email compromise option, we still face this issue sometimes where people are getting emails directly with our email ID. We were not able to get a satisfactory answer from them regarding the BEC issue. The ransomware protection issue for the old servers or outdated servers and recovery of the data needs improvement in Trend Micro Worry-Free Services Suites. The ransomware protection issue for old servers and business email compromise also needs to be upgraded because even though it's configured, we still face this BEC issue. The response time of the support also needs improvement.
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Top Industries

By visitors reading reviews
Computer Software Company
14%
Comms Service Provider
9%
Manufacturing Company
8%
Educational Organization
6%
Computer Software Company
14%
Comms Service Provider
11%
Security Firm
9%
Retailer
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business73
Midsize Enterprise22
Large Enterprise22
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise2
 

Questions from the Community

How does Crodwstrike Falcon compare with Sophos Intercept X?
I like that Crowdstrike Falcon allows me to easily correlate data between my firewalls. Its detection and machine learning are very valuable features. Crowdstrike Falcon also successfully prevents ...
What is your experience regarding pricing and costs for Sophos Intercept X?
Pricing of Sophos, including for Intercept X Endpoint, is okay; definitely, it is okay. We pay for Sophos on a product by product basis, whatever we buy, whatever we use.
What do you like most about Trend Micro Worry-Free Sevices Suits?
The solution offers a comprehensive solution that includes antivirus, malware protection, ransomware protection, web filtering, and device control features. It provides networking capabilities, mak...
What needs improvement with Trend Micro Worry-Free Sevices Suits?
There are a couple of issues we have encountered while using Trend Micro Worry-Free Services Suites for the past four or five years. The first is the Business Email Compromise (BEC) issue. Even tho...
What is your primary use case for Trend Micro Worry-Free Sevices Suits?
I am working with the Trend Micro One solution. I use Trend Micro Worry-Free Services Suites, which includes six components, including Cloud App Security, Trend Email Security Advanced, and Worry-F...
 

Also Known As

Sophos Intercept X
No data available
 

Overview

 

Sample Customers

Flexible Systems
Information Not Available
Find out what your peers are saying about Intercept X Endpoint vs. Trend Micro Worry-Free Services Suites and other solutions. Updated: January 2026.
881,082 professionals have used our research since 2012.