

Moogsoft and ISC Software eSMF are both focused on enhancing IT operations. Moogsoft may hold an advantage in real-time incident management and AIOps, a key factor for organizations that prioritize incident response efficiencies. ISC Software eSMF offers an edge in service management, particularly for businesses using Microsoft environments.
Features: Moogsoft provides advanced AIOps capabilities that include real-time incident detection, AI-driven noise reduction, and automated insights. ISC Software eSMF features comprehensive service management support with customizable workflows, robust Microsoft platform integration, and extensive service management frameworks.
Ease of Deployment and Customer Service: Moogsoft facilitates deployment via a straightforward cloud-based approach, with seamless integration into existing IT environments and accessible support. ISC Software eSMF has a complex deployment process due to its extensive nature but offers strong support, especially for Microsoft-centric infrastructures, making it appealing for organizations with a Microsoft focus.
Pricing and ROI: Moogsoft requires a higher initial investment but offers significant ROI opportunities through reduced incident resolution times and operational efficiency. ISC Software eSMF presents a cost-effective setup specifically tailored to Microsoft environments, providing value through efficient workflows and improved service management capabilities.
| Product | Market Share (%) |
|---|---|
| Moogsoft | 3.7% |
| ISC Software eSMF | 0.9% |
| Other | 95.4% |
| Company Size | Count |
|---|---|
| Small Business | 5 |
| Midsize Enterprise | 4 |
| Large Enterprise | 12 |
By extracting, sorting and merging relevant SMF records into logical job groupings, eSMF provides a simple yet complete way of tracking all z/OS-executed processes. The software identifies every step performed during every production run, then collects this data and consolidates it into a clear, detailed and publishable format. The solution's archiving capabilities make it practical to store years of SMF records.
eSMF's dashboards provide analytics, and show performance trends. The solution provides all the mission-critical information that matters, organised in the format that is most useful to your users.
Moogsoft is an AI-based solution that ensures continuous availability and prevents downtime by utilizing machine learning and advanced correlation on your organization’s stack. Moogsoft detects incidents before they can escalate, notifies the proper response teams, and applies machine learning in order to understand patterns to help prevent similar issues in the future.
Moogsoft sits on top of an organization’s production stack and extends across automation, service management, log indexing, and notification tools. Algorithmic Noise Reduction automatically reduces event volumes to unique alerts without relying on rules, filters, or models. This enables teams to analyze all monitoring ecosystem events with no noise and no blind spots.
With Moogsoft extensive integration options, users can aggregate all their observable data into a single location and create automated workflows to detect and remediate incidents in third-party systems, ensuring their system remains unharmed. Moogsoft’s anomaly detection tools detect incidents as they emerge, allowing security teams to respond swiftly before they impact customers.
Teams can easily set up their own integrations using Moogsoft’s REST API and webhook. The solution provides guidance for each step, allowing users to import data from whatever tool they need with just a few mouse clicks.
Some of Moogsoft’s top features and benefits include:
Reviews from Real Users
Moogsoft stands out among its competitors for a number of reasons. A few major ones are its monitoring tools, its user-friendly interface, and its strong AI capabilities.
Vivek S., an O&M Lead at a communications service provider, writes, “The most valuable feature is the monitoring manager. Different components and different monitoring tools integrate with and send data to Moogsoft.
This is a user-friendly solution. It is very easy and very comfortable to use, with everything available on a single screen.
The AI component allows you to check previous cases and diagnose problems easily. It will show you what happened last time the same event occurred.”
We monitor all IT Operations Analytics reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.