No more typing reviews! Try our Samantha, our new voice AI agent.

Jaspersoft vs SAP Crystal Reports comparison

Why PeerSpot?
 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.0
Jaspersoft reduced report time and costs, boosting efficiency, but ROI varied, leading some users to switch tools.
Sentiment score
5.7
SAP Crystal Reports greatly enhances ERP reporting and efficiency, offering ROI over 1000%, despite costly user training.
On the whole site, we are only three or four developers responsible for this reporting, and I see other tools and companies using much bigger teams to do similar work.
Sr. Software Engineer at Tech Mahindra Limited
I have seen a return on investment from Jaspersoft, and relevant metrics include time saved and money saved.
Solution Architect at a media company with 201-500 employees
For some reports, the creation of template design was taking eight hours, but using Jaspersoft, it can be done within two hours, which is very impactful.
Senior Engineer at Airy Software Technologies Private Limited
 

Customer Service

Sentiment score
6.2
Jaspersoft offers effective support with helpful documentation and community resources, ensuring minimal direct contact for efficient problem-solving.
Sentiment score
5.7
SAP Crystal Reports customer support is inconsistent, with mixed reviews, leading users to favor online resources and self-help solutions.
Whenever we encounter confusion, we go through Jaspersoft documentation, and I think 99% of the time, we find the solution ourselves.
Sr. Software Engineer at Tech Mahindra Limited
The customer support for Jaspersoft is basically non-existent.
Software Engineer at a manufacturing company with 10,001+ employees
Customer support is really good on the community side.
Sr. Project Delivery Lead | Sr. Technical Lead at a manufacturing company with 5,001-10,000 employees
I have not encountered any problems requiring assistance.
SAP Technical Manager at VS Furniture Middle East
 

Scalability Issues

Sentiment score
5.9
Jaspersoft is praised for its strong scalability and efficient management of large workloads and extensive report generation needs.
Sentiment score
7.6
SAP Crystal Reports supports scalability and is suitable for medium to large enterprises, with room for scalability improvements.
We are generating reports based on JSON data, which helps filter out data from large data sets.
Sr. Software Engineer at Tech Mahindra Limited
Scalability is where Jaspersoft definitely shines in.
Sr. Project Delivery Lead | Sr. Technical Lead at a manufacturing company with 5,001-10,000 employees
We have seen clients developing multiple reports, maybe even fifty or more reports using it.
Solution Architect at a media company with 201-500 employees
 

Stability Issues

Sentiment score
7.9
Jaspersoft is stable and reliable, with easy fixes for minor issues and straightforward installation and upgrades.
Sentiment score
7.1
SAP Crystal Reports is stable on Windows, with Unix challenges and improved performance on specialized servers post-2011.
I have not faced any stability issues with Jaspersoft.
Automation Engineer at a tech vendor with 10,001+ employees
However, it is easy to fix those issues.
Sr. Software Engineer at Tech Mahindra Limited
Jaspersoft is stable in my experience as we have been using it for the past twelve years.
Solution Architect at a media company with 201-500 employees
 

Room For Improvement

Jaspersoft needs UI/UX improvements, AI features, better documentation, enhanced integration, and performance, including mobile and macOS support.
SAP Crystal Reports needs better visualization, modern tech integration, improved analytics, compatibility, and enhanced documentation and support.
The documentation gap is also there, so I would still recommend that the documentation can be much more emphasized, standardized, and have something specifically about the integration on the coding side, like how you should need to configure the things.
Sr. Project Delivery Lead | Sr. Technical Lead at a manufacturing company with 5,001-10,000 employees
The only area for improvement is that initial implementation takes considerable time and is somewhat complex.
Associate Technology Consultant at a tech vendor with 10,001+ employees
If we can use some modern technology or AI tools to summarize the documentation and other resources, that would be useful for developers.
Sr. Software Engineer at Tech Mahindra Limited
If it is closed due to any problem, it should be able to recover where I left off, similar to Excel, which should be a feature for SAP Crystal Reports.
SAP Technical Manager at VS Furniture Middle East
Enabling better practices and testing to enhance data accuracy and efficiency for company sectors.
Inhouse SAP Business One Sr. Consultant at a retailer with 501-1,000 employees
It would be beneficial to have easier integration with Azure, Microsoft Power Platform, and similar cloud technologies.
I'm at DTS Group
 

Setup Cost

Jaspersoft's setup is complex and costly; users suggest testing the free version before committing to an enterprise license.
SAP Crystal Reports pricing perceptions vary; some find it costly, but discounts and volume deals can reduce expenses.
The initial setup cost is high because the implementation is complex.
Associate Technology Consultant at a tech vendor with 10,001+ employees
My experience with pricing, setup cost, and licensing for Jaspersoft indicates that the pricing feels on the higher side when compared to Power BI or Tableau.
Solution Architect at a media company with 201-500 employees
licensing is not worth the money
Software Engineer at a manufacturing company with 10,001+ employees
 

Valuable Features

Jaspersoft offers versatile report creation with drag-and-drop design, multi-language support, automation, and real-time analytics capabilities.
SAP Crystal Reports provides flexible data connectivity, custom design, and efficient reporting, enhancing decision-making and client communication.
Jaspersoft provides real-time data analytics and reporting features, which is also one of the best features, and it has impacted the organization very positively.
Associate Technology Consultant at a tech vendor with 10,001+ employees
Jaspersoft has positively impacted my organization by making our manual work a lot easier, allowing us to automate our tasks and save a lot of time.
Automation Engineer at a tech vendor with 10,001+ employees
You can see the storyboards and metrics on a monthly basis, identify where we lack, what is causing the issues, how the revenues or sales can be improved, and how expenses can be reduced.
Solution Architect at a media company with 201-500 employees
SAP Crystal Reports has had a very positive impact and benefits. It's a powerful tool to design any kind of report if you have knowledge of the database, and it can attach to both HANA and SQL databases.
SAP Technical Manager at VS Furniture Middle East
The efficiency gained by our organization from SAP Crystal Reports is measurable through multiple export formats such as PDF and Excel.
Inhouse SAP Business One Sr. Consultant at a retailer with 501-1,000 employees
The best features SAP Crystal Reports offers are powerful data connectivity, customized report design, interactive and visual reports, import, export, sharing options, and automation and scheduling.
I'm at DTS Group
 

Categories and Ranking

Jaspersoft
Ranking in Reporting
8th
Average Rating
7.4
Reviews Sentiment
5.7
Number of Reviews
11
Ranking in other categories
No ranking in other categories
SAP Crystal Reports
Ranking in Reporting
14th
Average Rating
8.2
Reviews Sentiment
6.5
Number of Reviews
52
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2026, in the Reporting category, the mindshare of Jaspersoft is 0.8%, up from 0.2% compared to the previous year. The mindshare of SAP Crystal Reports is 2.4%, down from 2.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Reporting Mindshare Distribution
ProductMindshare (%)
Jaspersoft0.8%
SAP Crystal Reports2.4%
Other96.8%
Reporting
 

Featured Reviews

Aditya Bhatt - PeerSpot reviewer
Sr. Project Delivery Lead | Sr. Technical Lead at a manufacturing company with 5,001-10,000 employees
Precision reports have improved embedded analytics, though setup and documentation still need work
Every platform has its own way of working and definitely there is always a room for improvement. Jaspersoft is the same. I find that there is a good space on the learning curve, which can be decreased with proper documentation because if someone is a seasoned developer or a seasoned professional, it is easy to have the knowledge and the kind of reports they want to bring with Jaspersoft, but if some new learners or newbies are there, then definitely there is a learning curve on this. Additionally, on the licensing side there is a commercial and the enterprise license. You need to see which one suits you better and should not overpay it unnecessarily if it is not needed. The documentation gap is also there, so I would still recommend that the documentation can be much more emphasized, standardized, and have something specifically about the integration on the coding side, like how you should need to configure the things. That is where the documentation can be enhanced. I would say maybe on the performance and support size because if you are running it on the server, sometime the UI might or the report may take some time to refresh data or get a delayed response, and that is where things can be improved. If someone is looking for a seamless experience, they can definitely go for Jaspersoft. But if they are looking for a quick building of the report with drag and drop facilities, then there are some other tools for the report generations, quite easily. They can opt for that instead. For Jaspersoft, scalability is where it definitely shines in. We were working on different multiple reports against a data set over thousands or hundreds of records. By using its JSON data integration, it was easier to get all the data ingestion on the server-side filtering, then the performance remains stable even under the heavy load. It is really good. As I mentioned, the licensing part is important with the enterprise and the community license. You need to see which one suits you better. Additionally, on the speed side, if you are running it on a server side, you need to see and balance the load accordingly so that the refresh rate should be high and should not have a delayed response. That is another point. One of the more core points would be the documentation gaps. The user interface that can be enhanced because currently Jaspersoft Studio feels like a bit using a tool from an early 2005 or 2010 version. With respect to the newer generation or the current era, the UI needs to be enhanced and the user experience should disrupt the other competitors in the market. That is where the improvement can be done.
CI
I'm at DTS Group
Automation increases efficiency and accuracy, but modern UI and cloud integration need improvement
The best features SAP Crystal Reports offers are powerful data connectivity, customized report design, interactive and visual reports, import, export, sharing options, and automation and scheduling. My most favorite feature is the powerful data connectivity capability. It helps to connect a wide range of data sources such as SQL databases, Excel, XML, and more. Using SAP Crystal Reports had a strong impact on our organization. It saves significant time by automating routing reporting tasks, and it reduced manual effort in preparing customer letters and reports. The accuracy of data improved decision making, and the clear and professional formatting enhanced client communication. Overall, it increased efficiency, provided fast insight, and supported better business outcomes.
report
Use our free recommendation engine to learn which Reporting solutions are best for your needs.
911,493 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Outsourcing Company
28%
Manufacturing Company
23%
Financial Services Firm
15%
Comms Service Provider
7%
Financial Services Firm
15%
Outsourcing Company
11%
Construction Company
10%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business1
Midsize Enterprise1
Large Enterprise10
By reviewers
Company SizeCount
Small Business18
Midsize Enterprise15
Large Enterprise22
 

Questions from the Community

What is your experience regarding pricing and costs for Jaspersoft?
We use the open-source, free version of Jaspersoft, so there are no licensing or setup costs involved.
What needs improvement with Jaspersoft?
There are some cons. There is no UI provided for macOS, so macOS users have to rely on Windows machines for designing new reports or modifying existing ones. Additionally, when working with large d...
What is your primary use case for Jaspersoft?
My main use case for Jaspersoft is to generate Excel and PDF reports for different partners worldwide. In my organization, we use Jaspersoft to generate daily reports for different partners based o...
What needs improvement with SAP Crystal Reports?
SAP Crystal Reports could be improved with more modern user-friendly interfaces and better integration with cloud platforms and AI tools. It would be beneficial to have easier integration with Azur...
What is your primary use case for SAP Crystal Reports?
I have been using SAP Crystal Reports for six months. I am using SAP Crystal Reports to develop data-driven reports and use customer data printing. When I use SAP Crystal Reports for customer data ...
What is your experience regarding pricing and costs for SAP Crystal Reports?
I am aware that the pricing of SAP Crystal Reports gradually changes. When I bought it last time, I don't remember the exact price, and I need to check the current price on the portal. SAP Crystal ...
 

Overview

 

Sample Customers

Information Not Available
City of Buenos Aires, ASR Group, Citrix, EarlySense, Usha International Limited, Automotive Resources International (ARI), LivePerson, Coelba (Grupo Neoenergia), RZD Russian Railways, National Basketball Association - NBA, TALLY WEiJL, El Machetazo, Young Heroes, Mozzart, Mitsui Knowledge Industry (MKI) , Surgutneftegas Open Joint Stock Company, The VELUX Group, AOK Bundesverband, AL-KO KOBER GROUP
Find out what your peers are saying about Jaspersoft vs. SAP Crystal Reports and other solutions. Updated: August 2026.
911,493 professionals have used our research since 2012.