Pega Platform and KiSSFLOW compete in the business process management software category. Pega seems to have the upper hand with its comprehensive suite of enterprise-level functionalities despite its complexity, while KiSSFLOW stands out for user-friendliness and flexibility.
Features: Pega Platform is praised for robust case management, integration services, and fast prototyping capabilities. It offers low-code development aiding in workflow automation. The platform provides extensive out-of-the-box functionalities and integration with enterprise applications. KiSSFLOW is valued for its user-friendly interface and flexibility, supporting easy customization and integration through APIs. It allows quick modifications to processes, making it accessible for users with minimal technical skills.
Room for Improvement: Pega Platform could enhance UI/UX customization and improve cloud integration; some users find the interface complex. Refining RPA features and the pricing model would benefit its market competitiveness. Users desire streamlined AI capabilities and upgrade processes. KiSSFLOW requires enhancements in UI customization options and stability. Increased flexibility in design elements and responsive integration features would address current concerns.
Ease of Deployment and Customer Service: Pega Platform offers versatile deployment options across on-premises, public, and hybrid clouds, with generally well-received technical support, though complex issues may face long resolution times. KiSSFLOW primarily deploys in cloud environments, providing simpler deployment processes. Customer service is responsive but sometimes slow for complex technical issues.
Pricing and ROI: Pega is perceived as expensive, suitable for larger enterprises with comprehensive functionalities, offering significant ROI through enhanced process efficiency. Licensing costs can be prohibitive for smaller entities. KiSSFLOW is more affordable for small to medium-sized businesses, with a simplified subscription model and no extra costs, providing good value according to user reviews.
I estimate that projects take days rather than weeks when using Pega Platform compared to traditional coding.
Pega Platform has positively impacted my organization, as they were using different technology before and have seen tremendous success and return on investment, so they are very happy.
The technical support from Pega is very low, rating a one or two out of ten.
I never needed support from the platform standpoint, but if additional features are required, we have regular meetings with the product team for feedback.
Pega's technical support team is very helpful.
Currently, big banking providers and insurance providers, even the members for healthcare payers, are using more than millions of operations on a daily or weekly basis.
For customer interactions, while the Pega Platform's AI-based decisioning and predictive analytics are great, the Process AI is not very popular yet, as it works on process data rather than customer data.
There are always areas for improvement, which they are addressing in every part of the patch releases.
Pega introduced Constellation, which allows a user to build a more engaging visual experience.
The pricing is expensive, and this is an issue.
Pega is priced higher than open-source options like Flowable but is suitable for large-scale industries like banking and insurance.
From a licensing perspective, it is higher than the competition.
With Pega Platform, the development process becomes faster. For example, coding an application can take a couple of weeks or months but can be done in weeks using Pega Platform.
Pega Platform is excellent for enterprise-level solutions with integrations to entire systems, including case management, service orchestration, CRM, decision-making capabilities, digital process automation, and AI-driven functionalities.
The best feature is case management, which is so automated and does most of the things out of the box without requiring a lot of customizations.
| Product | Market Share (%) |
|---|---|
| Pega Platform | 3.7% |
| KiSSFLOW | 0.9% |
| Other | 95.4% |
| Company Size | Count |
|---|---|
| Small Business | 4 |
| Midsize Enterprise | 3 |
| Large Enterprise | 6 |
| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 16 |
| Large Enterprise | 69 |
Pega Platform provides flexible business process management with a focus on rapid application development and automation through a low-code approach, enhancing efficiency across sectors.
Pega Platform is renowned for its ability to streamline operations with robust automation features, including robotic process automation and decision-making capabilities. Its intuitive interface and workflow management contribute to a reputation for enhancing business processes. Although users face challenges with integration limitations and high licensing costs, they benefit from rapid deployment and efficient process adaptations. The unified architecture reduces complexity, while case management and integration services support digital transformations in sectors such as banking, insurance, and healthcare.
What are the key features of Pega Platform?
What benefits and ROI should users expect?
In industries like insurance, banking, healthcare, and government, Pega Platform is implemented to automate diverse workflows, supporting initiatives from claims processing to customer onboarding. Enterprises use Pega for case management and digital transformations, valuing its out-of-the-box integrations and real-time reporting capabilities to boost operational automation and enhance customer experiences.
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