No more typing reviews! Try our Samantha, our new voice AI agent.

Knack vs Salesforce Platform comparison

Why PeerSpot?
Sponsored
 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Automation Anywhere
Sponsored
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
661
Ranking in other categories
Business Process Management (BPM) (2nd), Robotic Process Automation (RPA) (2nd), Process Mining (1st), Intelligent Document Processing (IDP) (1st), Agentic Automation (1st), Business Orchestration and Automation Technologies (2nd), AI Legal & Compliance (1st), AI Finance & Accounting (2nd), AI Procurement & Supply Chain (1st)
Knack
Average Rating
9.0
Reviews Sentiment
7.5
Number of Reviews
1
Ranking in other categories
Rapid Application Development Software (35th), No-Code Development Platforms (8th)
Salesforce Platform
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
97
Ranking in other categories
PaaS Clouds (8th), Mobile Development Platforms (3rd), Rapid Application Development Software (5th), Low-Code Development Platforms (4th), No-Code Development Platforms (2nd), Business Orchestration and Automation Technologies (14th)
 

Featured Reviews

Venkat Sivaprakash - PeerSpot reviewer
Management Consultant at Accenture
Has significantly improved document-driven workflows and reduced processing time across finance and HR functions
Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.
it_user1460940 - PeerSpot reviewer
Managing Director at ITdirector.ie
Flexible and granular security options, good filtering, and the pricing model is cost-effective
The vendor does a really poor job of marketing this software because it should be more popular. This is something that I have pointed out to them. It's a super piece of software, but very few people are aware of it. I am an EX-IT director and I've worked in big systems, and I'm amazed this solution isn't more popular. The "native" integration with other products could be improved. The user interface for the systems that you build can use some improvement because as it is now, you may have to use HTML and CSS to make it look more modern or to match a clients existing look. The documentation is amazing, although they don't do videos and their YouTube channel is very poor. They could create some training videos.
Sharmila-K - PeerSpot reviewer
Cloud Transformations and Infrastructure Delivery Manager at a university with 10,001+ employees
Integration processes improve but scripting requires effort
The updates, pricing part, and upgrades to the products are some of the most valuable features with the Salesforce Platform.With the Salesforce Platform, I have minimal experience of approximately one and a half years. I get minimal exposure, once every three or two months, especially during holidays. The Salesforce Platform is connected to the cloud, which is beneficial. When it is integrated with different tools such as Microsoft BI Analytics, it helps us analyze much better. Currently, the integration itself is tricky as we have to use extensive scripting. It should be more of a plug-in and use solution. That is the only issue I see, but otherwise, I appreciate it.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I realized that Automation Anywhere is much easier, more reliable, and has value for money with good and vast customer support."
"We recently switched to document automation that comes with the bundle. It is a good feature because earlier, we needed to purchase a separate license for IQ Bot, but now the enterprise license includes the DA license. This eliminates the need for an additional license for document automation."
"The most valuable feature is the Excel operations because the most repetitive task which we used to do was Excel operations, and Automation Anywhere has the Excel commands feature where we can run Excel Macros, which is very valuable and is saving so much time for us."
"It is really helpful that this solution is deployed in the cloud."
"Automation Anywhere is very good for rapid development. It has all the capabilities in terms of giving a stable automation framework. It has very cool technical capabilities, like MetaBots, dev controls, and object cloning."
"Even as we were getting into RPA for the first time, I found it easy to understand this tool."
"Automation Anywhere is a valuable tool, as a developer I can do whatever I want: if I want to do automation with the web, Windows, mainframe, or SAP applications, we can do whatever we want with automations using Automation Anywhere."
"Automation Anywhere uses a single dashboard that you can access anywhere, and it also provides more insights versus other products, which is an advantage of using Automation Anywhere."
"The security is the most valuable feature, in particular, the way I can give different access to different areas to different people, so you can really fine-tune access for different users."
"Overall, I am a big fan of Knack."
"What functions we don't get out of Salesforce, we typically receive from third-party applications that extend the capabilities. We integrate a lot of different products with Salesforce."
"Scalability-wise, I rate the solution a ten out of ten...I rate Salesforce Platform's technical support a ten out of ten."
"The technical support is very good and they respond very fast."
"It's very flexible and offers tremendous features for customers."
"They are already beginning to implement generative AI."
"It is a great platform."
"The Salesforce Platform's most valuable features are everything in one place, perfect reporting, highly customizable, and easy to receive information you need."
"Salesforce is great and without any doubt, I would say one should definitely go for Salesforce as it does a lot of sales and marketing in the CRM that would help you if you work on productivity."
 

Cons

"Triggers work in the attended mode on Automation Anywhere. I would love it if we could use triggers in the unattended mode too. This way we can use the feature more in our IT sector. E.g., when any service or folder is accessed by unauthorized person, we want to be able to get an immediate trigger, even on "out of office", this would be helpful for my organization."
"Their technical support is good, but it could be better."
"Extracting customer addresses from Google that are not in a standard URL format is a challenge for Automation Anywhere."
"The tools are fundamentally solid. However, when I think of self-healing, such as automation with a new prompt or a new Windows patch occurring, being able to handle those kinds of things on top of what Automation Anywhere already does and that automatically click through and do the reboots that are necessary to just have a clean run would be ideal."
"We have in-house, a few variables, which we use from technical perspectives. We don't have them in Automation Anywhere, but they introduced them yesterday."
"I feel that document extraction like IQ Bot can be made more refined so that it may reach its full potential."
"Excel functionalities, the macro interface can be improved in the next release of RPA platform Automation Anywhere."
"Configuring A2019 and using it is getting a little difficult because of frequent errors of compatibility. It is not so user friendly like the enterprise desktop version."
"The user interface for the systems that you build can use some improvement because as it is now, you have to do a lot of HTML and CSS to make it look modern."
"They have some limitations as a cloud solution."
"Getting reports in Salesforce is sometimes a little bit difficult. You need to do a lot of things to get detailed reports. This feature can be improved. Its price can also be improved. It is currently expensive."
"Salesforce Platform could improve the UI and the responsiveness of their servers. The UI needs to be made user-friendly for all users."
"Salesforce's constant rebranding and name changes can be confusing for both customers and partners."
"Easier process to move to Lightning Components."
"The marketing automation needs improvement, as it should be easier to use."
"The licensing is on an annual basis. It is expensive."
"The reporting needs improvement and the dashboard could have more components added."
 

Pricing and Cost Advice

"The cost of Automation Anywhere is high in Turkey due to the weak economy."
"Time-wise: We have saved hundreds of thousands of hours."
"I feel the cost of licensing is very high for the A2019 version."
"Its price is competitive with all other products in the market."
"I am using that Automation Anywhere Master Certification for version 11. Recently, this has been updated in Automation Anywhere University. Until this month, it's free to use. There are no charges. That's why I would like to complete it this month."
"Cost is the biggest area in need of improvement for Automation Anywhere. Annually it's $250,000. That's what deterred us right away."
"The product’s pricing is reasonable."
"The price of this product is good."
"This product has really good value, as it doesn't have a per-user cost, there's a flat fee."
"The cost of this solution depends on negotiations. It is somewhere between expensive and reasonable. There is always additional costs for consulting services. It's the kind of solution that requires consulting, but it is not a licensing cost. It is a consulting cost. It is CAPEX versus OPEX."
"The solution is fairly priced."
"I don't know anything about its cost, but I'm sure it has got a nice little price tag that goes along with it."
"I haven't had to buy Salesforce, however, I have heard it's $1500 a user."
"It is very expensive. Its licensing is on a monthly basis."
"Salesforce is cheap."
"Pricing for the Salesforce Platform is too expensive."
"Pricing and license differ and depend on how much license you are purchasing from them."
report
Use our free recommendation engine to learn which Rapid Application Development Software solutions are best for your needs.
913,924 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Outsourcing Company
15%
Financial Services Firm
12%
Comms Service Provider
10%
Manufacturing Company
10%
Comms Service Provider
16%
Construction Company
11%
University
11%
Financial Services Firm
9%
Financial Services Firm
11%
Outsourcing Company
10%
Manufacturing Company
8%
Construction Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business161
Midsize Enterprise82
Large Enterprise558
No data available
By reviewers
Company SizeCount
Small Business40
Midsize Enterprise25
Large Enterprise44
 

Questions from the Community

How good is Automation Anywhere for RPA processes?
It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...
How good is Automation Anywhere for RPA processes?
From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...
How good is Automation Anywhere for RPA processes?
It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.
Ask a question
Earn 20 points
How would you choose between Microsoft PowerApps and Salesforce Platform?
I think it depends on your use case. If your organization uses Microsoft Enterprise products, PowerApps will work be...
How does Salesforce Platform compare with Azure?
Microsoft’s Windows Azure platform is not easy or intuitive to deploy. The difficulty will be impacted by the type of...
Do you build applications using low-code or pro-code builders on Salesforce Platform?
At my organization, we have only used Salesforce Platform's low-code builder. The reason for this is not because we d...
 

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)
No data available
Salesforce1, Force.com, Salesforce App Cloud
 

Interactive Demo

Demo not available
Demo not available
 

Overview

 

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics
Siemens Kaiser Permanente VMware SunChemical C.R. England Philips The Salvation Army United Way U.S. Green Building Council Cambridge University Press
ADP
Find out what your peers are saying about Microsoft, ServiceNow, Oracle and others in Rapid Application Development Software. Updated: September 2026.
913,924 professionals have used our research since 2012.