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Knack vs Salesforce Platform comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Automation Anywhere
Sponsored
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
668
Ranking in other categories
Business Process Management (BPM) (2nd), Robotic Process Automation (RPA) (2nd), Process Mining (1st), Intelligent Document Processing (IDP) (1st), Agentic Automation (1st), Business Orchestration and Automation Technologies (2nd), AI Legal & Compliance (1st), AI Finance & Accounting (2nd), AI Procurement & Supply Chain (1st)
Knack
Average Rating
9.0
Reviews Sentiment
7.5
Number of Reviews
1
Ranking in other categories
Rapid Application Development Software (34th), No-Code Development Platforms (8th)
Salesforce Platform
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
97
Ranking in other categories
PaaS Clouds (10th), Mobile Development Platforms (5th), Rapid Application Development Software (11th), Low-Code Development Platforms (9th), No-Code Development Platforms (5th), Business Orchestration and Automation Technologies (19th)
 

Featured Reviews

Venkat Sivaprakash - PeerSpot reviewer
Management Consultant at Accenture
Has significantly improved document-driven workflows and reduced processing time across finance and HR functions
Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.
it_user1460940 - PeerSpot reviewer
Managing Director at ITdirector.ie
Flexible and granular security options, good filtering, and the pricing model is cost-effective
The vendor does a really poor job of marketing this software because it should be more popular. This is something that I have pointed out to them. It's a super piece of software, but very few people are aware of it. I am an EX-IT director and I've worked in big systems, and I'm amazed this solution isn't more popular. The "native" integration with other products could be improved. The user interface for the systems that you build can use some improvement because as it is now, you may have to use HTML and CSS to make it look more modern or to match a clients existing look. The documentation is amazing, although they don't do videos and their YouTube channel is very poor. They could create some training videos.
Sunny Nair - PeerSpot reviewer
Solution Architect And Senior Consultant at Keysight Technologies
Automated weekly analytics have improved case tracking and boosted research productivity
In terms of customization and requesting features that need to be enabled, the process is longer than ideal. As a user, I have very limited access rights to Salesforce Platform, which limits my capability. If a user were granted access to consume more features from Salesforce Platform and the system could show exactly who needs to grant that particular access, that would be a very good improvement. If I need to gain access to a specific feature within Salesforce Platform, it should point me to who in my organization manages it. If the system is able to tell me who exactly is managing it, I can get in touch with that particular user to understand whether I can gain access. This particular feature seems to be lacking, not only in Salesforce Platform, but in any CRM application.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"AA allows you to create processes using 3 types of robots: Task Bot, Meta Bot, and IQ Bot. Instead of rewriting redundant code for processes, a meta bot can be used instead. This type of robot is best used for complex scalable processes. IQ Bot: The most powerful of the 3 types of robots is the IQ Bot."
"Being able to implement automation is valuable. We take the business logic and provide a solution to the client. Defining the intelligence pipeline is the most interesting and challenging aspect for me."
"It has reduced the number of full-time employees."
"We were able to demonstrate that this application can do wonders for the organization, help us to digitally transform the way we're working, and introduce a new way of working to any organization."
"The universal recorder is a kind of hybrid recorder that enables the user to record the data across devices."
"It helps improve performance and helps companies save time and money."
"Using IQ Bot, we can extract more data out from the documents that are unstructured."
"The benefits include a reduction in tedious tasks and manual handling of tasks and time savings."
"The security is the most valuable feature, in particular, the way I can give different access to different areas to different people, so you can really fine-tune access for different users."
"Overall, I am a big fan of Knack."
"It is a great platform. It's definitely an improvement from the GCP application that we were using previously."
"This solution gives us a great platform to import and save customer data from various sources, and then manage them using outreach and various plugins to keep activity up."
"Scalability to configure and integrate."
"We haven't had any issues with stability so far."
"A very flexible solution."
"The most valuable features are quick customization, solid deployment processes, and excellent reliability."
"The interface makes it an easy solution to use."
"It has definitely improved how we function."
 

Cons

"Operationally, there's room for improvement, especially in the area of high-availability and deployment."
"We tried Citrix six months ago, but the solution that they gave us did not work in our environment."
"I am looking forward to seeing writing on Linux in the web and WorkBatch in the next release."
"While we have been developing over time, there have been issues with stability."
"The help Automation Anywhere offers during setup isn't great for smaller companies like ours."
"I hope that Automation Anywhere can further optimize its bots to help automate tasks with Microsoft Word documents and Microsoft PowerPoint documents because, in most organizations, there is a lot of reporting required."
"I would like a better code migration solution, because this is something that we do a lot."
"In terms of speed in Automation Anywhere, I feel it is taking a slightly longer time."
"The user interface for the systems that you build can use some improvement because as it is now, you have to do a lot of HTML and CSS to make it look modern."
"There is always room for improvement."
"Salesforce's constant rebranding and name changes can be confusing for both customers and partners."
"Salesforce Platform may be on the expensive side. However, getting value for money depends on how it's used."
"The UI needs to be improved. As developers, we can manage it, but for end users it's not very attractive in the workshop."
"The solution is a bit expensive."
"Easier process to move to Lightning Components. There is a huge overtake of planning, testing and resources required to analyse what features would work."
"The reporting functionality is very granular and you can do a lot with it, but unfortunately, it's not very intuitive."
"When we're documenting information such as notes, and so forth, if we were to go back to the same case all notes go missing."
 

Pricing and Cost Advice

"It is the most economically friendly and it provides you with a lot of functions."
"There are some additional costs beyond the standard licensing fees. There are a couple of add-ons we've looked at: The IQ Bot for OCR and machine-learning were add-ons, as well as the Bot Insights - the analytics."
"It is reasonable, but it can always be a little bit cheaper."
"Annual licensing costs would be about $100,000."
"The setup and licensing cost is affordable, and it is not exaggerated like UiPath."
"One of the key features that we chose, the bot as a service or the BotFarm, when they launched version 11.3, they decided not to have the BotFarm anymore. This put us in a situation because we expected to have bots on demand, just like our cloud software. This would have been cost efficient for us to use. We hope to see this again being realized with A2019. I hope the scalability from an on demand basis improves."
"The Community Edition is a good offering from the company."
"We have a three-year contract with Automation Anywhere."
"This product has really good value, as it doesn't have a per-user cost, there's a flat fee."
"The price of Salesforce Platform is very expensive. There are other solutions that are similar that cost a quarter of what Salesforce Platform does, such as HubSpot."
"I don't know anything about its cost, but I'm sure it has got a nice little price tag that goes along with it."
"The solution is a bit expensive."
"The price varies depending on the cloud."
"Pricing and license differ and depend on how much license you are purchasing from them."
"It is quite expensive. Its developers come at a premium cost, which makes it expensive."
"rice-wise, the solution is reasonable for what we're getting."
"In general, the price is an area where there is always room for improvement."
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Top Industries

By visitors reading reviews
Outsourcing Company
14%
Comms Service Provider
12%
Financial Services Firm
11%
Manufacturing Company
11%
Comms Service Provider
19%
Construction Company
11%
University
10%
Financial Services Firm
9%
Financial Services Firm
12%
Outsourcing Company
10%
Manufacturing Company
9%
Construction Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business162
Midsize Enterprise86
Large Enterprise565
No data available
By reviewers
Company SizeCount
Small Business40
Midsize Enterprise25
Large Enterprise44
 

Questions from the Community

How good is Automation Anywhere for RPA processes?
It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...
How good is Automation Anywhere for RPA processes?
From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...
How good is Automation Anywhere for RPA processes?
It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.
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How would you choose between Microsoft PowerApps and Salesforce Platform?
I think it depends on your use case. If your organization uses Microsoft Enterprise products, PowerApps will work be...
How does Salesforce Platform compare with Azure?
Microsoft’s Windows Azure platform is not easy or intuitive to deploy. The difficulty will be impacted by the type of...
Do you build applications using low-code or pro-code builders on Salesforce Platform?
At my organization, we have only used Salesforce Platform's low-code builder. The reason for this is not because we d...
 

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)
No data available
Salesforce1, Force.com, Salesforce App Cloud
 

Interactive Demo

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Overview

 

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics
Siemens Kaiser Permanente VMware SunChemical C.R. England Philips The Salvation Army United Way U.S. Green Building Council Cambridge University Press
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