LogicMonitor and ServiceNow IT Operations Management are popular solutions for IT operations. Users seem happier with LogicMonitor's pricing and support, while ServiceNow IT Operations Management has superior features.
Features: LogicMonitor is praised for its comprehensive monitoring capabilities, ease of integration with various platforms, and straightforwardness. ServiceNow IT Operations Management stands out with robust incident and change management functionalities, extensive automation options, and a broad range of integrations.
Room for Improvement: Users express a desire for LogicMonitor to enhance its reporting capabilities, add more customization options, and improve its flexibility. For ServiceNow IT Operations Management, the main areas for improvement include simplifying the complexity of its setup, making its extensive features more accessible, and reducing the learning curve.
Ease of Deployment and Customer Service: LogicMonitor is generally seen as easier to deploy and quicker to set up, with users appreciating its straightforward installation process and responsive customer service. ServiceNow IT Operations Management involves a more complex deployment, and while their customer service is well-regarded, the initial setup complexity can be challenging.
Pricing and ROI: LogicMonitor is favored for its competitive pricing model, providing a good return on investment for small to medium enterprises. ServiceNow IT Operations Management, while more expensive, offers better ROI for larger organizations due to its extensive feature set and capabilities.
It reduced staffing needs from four full-time staff to fewer due to automation.
They respond promptly when we call to open a ticket.
The response time of technical support could be improved.
It integrates with every single tool, even external tools.
ServiceNow ITOM scales very well to small and medium businesses.
Since it is a Platform as a Service (PaaS) or Software as a Service (SaaS) solution, I consider the stability to be very high, rating it ten out of ten.
ServiceNow IT Operations Management is not very affordable for SMB customers.
A more streamlined configuration process tailored to use cases and industry would be beneficial.
There is room for improvement in service mapping within ServiceNow ITOM.
ServiceNow's pricing is expensive.
The pricing model offers scaling where not everything consumes a license equally, providing more value across different business areas.
The performance analytics of ServiceNow was especially beneficial for setting thresholds, aggregating, and correlating infrastructure data.
ServiceNow IT Operations Management influences ITSM processes by automating them and aiding in detecting and resolving IT issues to improve performance, reliability, and uptime.
Upgrades are seamless. You will not even notice an upgrade is happening.
| Product | Market Share (%) |
|---|---|
| ServiceNow IT Operations Management | 2.1% |
| LogicMonitor | 2.1% |
| Other | 95.8% |
| Company Size | Count |
|---|---|
| Small Business | 10 |
| Midsize Enterprise | 9 |
| Large Enterprise | 8 |
| Company Size | Count |
|---|---|
| Small Business | 12 |
| Midsize Enterprise | 5 |
| Large Enterprise | 26 |
LogicMonitor offers flexible IT monitoring with customizable dashboards and robust alerting capabilities. It integrates seamlessly with third-party apps like ServiceNow and provides a single-pane view for diverse IT environments, aiding in proactive issue resolution and enhancing operational efficiency.
LogicMonitor stands out with its capability to monitor diverse infrastructures including Cisco Voice systems, data centers, and virtual environments. Supporting servers, storage, networking devices, and applications, it provides seamless integration with cloud services like AWS and Azure. Users leverage its scalability and flexibility, benefiting from dynamic thresholds, anomaly detection, and detailed visualization. All these features contribute to improved management of IT assets and streamlined operations. Users suggest improvements in mapping, reporting, and automation for remediation, desiring more customizations and an expansive application performance monitoring toolset.
What are LogicMonitor's key features?LogicMonitor is widely implemented across industries, providing monitoring for infrastructure in sectors like telecommunications, cloud computing, and managed services. Managed service providers particularly value its ability to track client environments, deliver proactive alerts, and generate comprehensive reports, while its integration with cloud platforms like AWS and Azure offers users centralized management and visibility into IT assets worldwide.
ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.
ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.
ServiceNow IT Operations Management Features
ServiceNow IT Operations Management Benefits
ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.
Reviews from Real Users
“With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant
“It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree
We monitor all IT Infrastructure Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
