No more typing reviews! Try our Samantha, our new voice AI agent.

Logz.io vs Netsurion comparison

Why PeerSpot?
 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.7
Logz.io enhances ROI by streamlining monitoring, reducing costs, and improving system reliability, response accuracy, and customer satisfaction.
Sentiment score
7.5
Netsurion boosts productivity and cost-efficiency, saving users over $200,000 yearly, with positive impacts in six months.
The accuracy of responses has also enhanced, leading to money savings and improved uptime, resulting in happier customers and overall positive metrics, indicating we have seen a return on investment.
Associate Director at Husk Power Systems
The biggest ROI comes from the reduced troubleshooting effort, less time spent managing logging infrastructure, and faster issue resolution.
DevOps Engineer at Veefin
 

Customer Service

Sentiment score
6.1
Logz.io's customer service is praised for responsiveness, though some suggest improved bug handling and consistent follow-up communication.
Sentiment score
7.5
Netsurion's customer service is responsive and efficient, with high satisfaction ratings despite some challenges in complex environments.
The team is very responsive and knowledgeable whenever we need their assistance.
DevOps Engineer at Veefin
I have not had to reach out for customer support from Logz.io, as it has been very easy to set up and work with.
Associate Director at Husk Power Systems
 

Scalability Issues

Sentiment score
6.8
Logz.io is praised for scalability and flexibility, handling growth efficiently, though minor issues and cost concerns exist.
Sentiment score
7.2
Netsurion excels in scalability and integration, handling diverse environments efficiently, though on-prem server management could improve.
Logz.io handles the growing log volumes and additional services very well without requiring major architectural changes from our side.
DevOps Engineer at Veefin
Logz.io has managed our organization's growth well; we have actually scaled down slightly to optimize for cost, which has worked well.
Associate Director at Husk Power Systems
 

Stability Issues

Sentiment score
8.4
Logz.io is stable, handling large data, with effective support, positive user feedback, and aligning well with SLAs.
Sentiment score
7.3
Netsurion is stable and reliable, with minimal downtime and low maintenance, but may have minor logging issues and resource concerns.
 

Room For Improvement

Logz.io users seek improved access control, AI features, pricing, and dashboard customization for enhanced functionality and scalability.
Netsurion should streamline agent deployment, enhance dashboards, improve Linux integration, and optimize user interface and threat detection.
Their features align with offerings from Elastic Stack and other prominent tools, including functionalities available from Prometheus or Grafana, providing centralized logging and other capabilities in the UI.
Associate Director at Husk Power Systems
Logz.io can be improved by adding more AI-assisted root cause analysis and by improving log retention flexibility.
DevOps Engineer at Veefin
 

Setup Cost

Logz.io's pricing receives mixed reviews; it's seen as both expensive and cost-effective, with transparency and flexible features appreciated.
Netsurion's pricing is flexible, with varied opinions on cost and value, offering both device-based and subscription models.
While their pricing is quite good compared to the industry, from my company's perspective, we expect better value.
Associate Director at Husk Power Systems
Organizations that start with clear logging standards and retention policies can integrate applications, cloud resources, and Kubernetes workloads early to maximize the observability benefits.
DevOps Engineer at Veefin
 

Valuable Features

Logz.io offers scalable log management, AI insights, integrations, and supports data interpretation with usage-based billing, enhancing productivity.
Netsurion offers SIEM services with real-time alerts, integration capabilities, and 24/7 threat intelligence for enhanced security management.
Having logs from all the services and infrastructure in one place reduces our troubleshooting time and also improves incident response.
DevOps Engineer at Veefin
This enables us to obtain relevant information within two or three minutes of the incident, and it is quite real-time, providing triggers for root cause analysis that automatically gives us insights and suggests what we need to do without needing to read through everything repeatedly.
Associate Director at Husk Power Systems
 

Categories and Ranking

Logz.io
Ranking in Security Information and Event Management (SIEM)
33rd
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
10
Ranking in other categories
Log Management (30th)
Netsurion
Ranking in Security Information and Event Management (SIEM)
50th
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
24
Ranking in other categories
Managed Security Services Providers (MSSP) (21st), SOC as a Service (9th), Managed Detection and Response (MDR) (31st), Extended Detection and Response (XDR) (46th)
 

Mindshare comparison

As of November 2026, in the Security Information and Event Management (SIEM) category, the mindshare of Logz.io is 0.9%, up from 0.5% compared to the previous year. The mindshare of Netsurion is 0.9%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Information and Event Management (SIEM) Mindshare Distribution
ProductMindshare (%)
Logz.io0.9%
Netsurion0.9%
Other98.2%
Security Information and Event Management (SIEM)
 

Featured Reviews

Arkajyoti Misra - PeerSpot reviewer
Associate Director at Husk Power Systems
AI-driven observability has reduced investigation time and now improves uptime and customer trust
As for improvements needed in Logz.io, I think cost or pricing is always a consideration, especially since I come from a startup and an Indian company, making us look for products that provide better value for money. Compared to the market, their pricing appears decent but might need reevaluation as we scale further to remain competitive. The main concern for me is pricing, as feature-wise, I believe Logz.io is on par with other tools available in the market; however, it is not as widely discussed. Their features align with offerings from Elastic Stack and other prominent tools, including functionalities available from Prometheus or Grafana, providing centralized logging and other capabilities in the UI, so while the product direction is solid, improved pricing would immensely benefit us. I believe we have covered almost everything regarding improvements needed for Logz.io.
John-Berry - PeerSpot reviewer
Information Technology Manager at ProfitSolv
The SOC center monitors, hunts, and notifies us of threats around the clock
I know they are working to resolve this issue, but Netsurion is currently unable to retrieve logs from S3 buckets. We use WP Engine for a lot of web hosting as well as AWS, and both of these platforms use S3 buckets. I would like Netsurion to be able to pull logs from Linux devices. We have some of that capability, and I believe they can do it. However, the way it works with Amazon is strange and glitchy. Therefore, working something out with Amazon would be great. Netsurion's SOC can be a bit too aggressive at times. We have asked them to adjust their playbook because I am tired of being notified about the same issue multiple times a day. I am aware of the issue, and it is not a cause for concern. Let's only take action on this issue if we see an actual problem.
report
Use our free recommendation engine to learn which Security Information and Event Management (SIEM) solutions are best for your needs.
920,929 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Comms Service Provider
18%
Construction Company
11%
Outsourcing Company
9%
Financial Services Firm
9%
Outsourcing Company
19%
Construction Company
11%
Manufacturing Company
9%
Performing Arts
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise2
Large Enterprise7
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise7
Large Enterprise7
 

Questions from the Community

What is your experience regarding pricing and costs for Logz.io?
My experience with pricing, setup cost, and licensing indicates that we feel we could extract more value from it. While their pricing is quite good compared to the industry, from my company's persp...
What needs improvement with Logz.io?
As for improvements needed in Logz.io, I think cost or pricing is always a consideration, especially since I come from a startup and an Indian company, making us look for products that provide bett...
What is your primary use case for Logz.io?
My main use case for Logz.io is to better understand the logs that we have, providing smarter observability. We generally use the Elastic Stack, and Logz.io integrates very well with it, and they e...
Ask a question
Earn 20 points
 

Also Known As

Logz
Netsurion Managed Threat Protection, Netsurion EventTracker
 

Overview

 

Sample Customers

Dish Network, The Economist, Forbes, Holler, Kenshoo, OneSpan, Siemens, Sisense, Unity, ZipRecruiter
The Salvation Army, The FRESH Market, Pacific Western Bank, NASA, American Academy of Orthopaedic Surgeons (AAOS), and Talbot’s Stores
Find out what your peers are saying about Logz.io vs. Netsurion and other solutions. Updated: September 2026.
920,929 professionals have used our research since 2012.