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Arctic Wolf Managed Detection and Response vs Netsurion comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.8
Organizations save $4 million and boost security with Arctic Wolf Managed Detection, reducing risks and resource demands.
Sentiment score
7.5
Netsurion boosts productivity and cost-efficiency, saving users over $200,000 yearly, with positive impacts in six months.
Employee engagement is high, with a 96% viewing and participation rate for their training materials.
Technical Security Engineer & Data Governance at a computer software company with 51-200 employees
Arctic Wolf Managed Detection and Response helped secure our investor relationships, specifically with Merrill Lynch, which required us to document our security posture.
Network Administrator at a real estate/law firm with 201-500 employees
I have seen a return on investment, definitely saving about 20% of time in triaging security incidents, which has led to much less panic.
DevOps at a marketing services firm with 51-200 employees
 

Customer Service

Sentiment score
8.4
Arctic Wolf's customer support is praised for 24/7 availability, responsiveness, and expertise, though occasional slow responses are noted.
Sentiment score
7.5
Netsurion's customer service is responsive and efficient, with high satisfaction ratings despite some challenges in complex environments.
The customer support for Arctic Wolf Managed Detection and Response is excellent and very fast.
Network Administrator at a real estate/law firm with 201-500 employees
We have monthly meetings where they help us with network security.
Head of IT at AHMM
They have been very quick and respond within six to eight hours.
DevOps at a marketing services firm with 51-200 employees
 

Scalability Issues

Sentiment score
8.0
Arctic Wolf MDR is scalable, cost-effective, and user-friendly, offering adaptable protection for growing SMEs with predictable resource management.
Sentiment score
7.2
Netsurion excels in scalability and integration, handling diverse environments efficiently, though on-prem server management could improve.
 

Stability Issues

Sentiment score
8.7
Arctic Wolf Managed Detection and Response is highly stable, reliable, and efficient, garnering high user satisfaction and minimal issues.
Sentiment score
7.3
Netsurion is stable and reliable, with minimal downtime and low maintenance, but may have minor logging issues and resource concerns.
 

Room For Improvement

Arctic Wolf MDR should improve response times, integration, reporting complexity, user threat detection, and support for various systems.
Netsurion should streamline agent deployment, enhance dashboards, improve Linux integration, and optimize user interface and threat detection.
The threat intelligence feature is expected to be a significant advantage.
Technical Security Engineer & Data Governance at a computer software company with 51-200 employees
Some of the reports from Arctic Wolf Managed Detection and Response were difficult to understand, and it would take time to go through the report to actually be able to comprehend all of the data.
Systems administrator at a tech services company with 11-50 employees
I do not see any point of criticism so far regarding Arctic Wolf Managed Detection and Response.
DevOps at a marketing services firm with 51-200 employees
 

Setup Cost

Arctic Wolf offers transparent, user-based pricing with valuable support, viewed as reasonable despite higher costs compared to some competitors.
Netsurion's pricing is flexible, with varied opinions on cost and value, offering both device-based and subscription models.
It was a good experience because of the transparent pricing, which was very reasonable based on some of the other services that we looked at.
Network Administrator at a real estate/law firm with 201-500 employees
I had no issues with pricing, setup cost, or licensing.
DevOps at a marketing services firm with 51-200 employees
The pricing is okay and comparable to other solutions, with competitive pricing obtained for most options.
Head of IT at AHMM
 

Valuable Features

Arctic Wolf offers comprehensive security with advanced threat protection, 24/7 service, user-friendly tools, and strong integration capabilities.
Netsurion offers SIEM services with real-time alerts, integration capabilities, and 24/7 threat intelligence for enhanced security management.
Arctic Wolf Managed Detection and Response has helped with investor requirements by assisting us with incident response paperwork, providing a score for NIST 2.0 framework rating, and allowing us to easily fill out documentation for bigger investors like Merrill Lynch so we can continue to work with them.
Network Administrator at a real estate/law firm with 201-500 employees
When any issues arise, I know that I have something as an EDR tool to rely on.
DevOps at a marketing services firm with 51-200 employees
The solution works well for our team as it offers a hands-off approach, which we need.
Head of IT at AHMM
 

Categories and Ranking

Arctic Wolf Managed Detecti...
Ranking in SOC as a Service
1st
Ranking in Managed Detection and Response (MDR)
4th
Average Rating
9.0
Reviews Sentiment
7.4
Number of Reviews
23
Ranking in other categories
No ranking in other categories
Netsurion
Ranking in SOC as a Service
14th
Ranking in Managed Detection and Response (MDR)
39th
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
24
Ranking in other categories
Managed Security Services Providers (MSSP) (33rd), Security Information and Event Management (SIEM) (54th), Extended Detection and Response (XDR) (47th)
 

Mindshare comparison

As of February 2026, in the SOC as a Service category, the mindshare of Arctic Wolf Managed Detection and Response is 18.8%, down from 37.5% compared to the previous year. The mindshare of Netsurion is 2.6%, down from 3.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
SOC as a Service Market Share Distribution
ProductMarket Share (%)
Arctic Wolf Managed Detection and Response18.8%
Netsurion2.6%
Other78.6%
SOC as a Service
 

Featured Reviews

Dan Stepanukha - PeerSpot reviewer
Network Administrator at a real estate/law firm with 201-500 employees
Stays ahead of threats with fast alerts and improves compliance documentation for investor readiness
The best features Arctic Wolf Managed Detection and Response offers are its time sensitivity. It alerts us right away if an anomaly occurs. The time sensitivity helps our team by making our response faster in case it's an actual attack, which luckily hasn't happened yet. Speed is definitely one of the best features of Arctic Wolf Managed Detection and Response. The documentation is really good with Arctic Wolf Managed Detection and Response, making filling out our NIST and incident response really easy. Arctic Wolf Managed Detection and Response has positively impacted my organization as it's an added layer of security, which has been really good. It also helped us stay up to date with our security posture so we can work better with investors who require certain paperwork or security postures. Arctic Wolf Managed Detection and Response has helped with investor requirements by assisting us with incident response paperwork, providing a score for NIST 2.0 framework rating, and allowing us to easily fill out documentation for bigger investors like Merrill Lynch so we can continue to work with them.
John-Berry - PeerSpot reviewer
Information Technology Manager at ProfitSolv
The SOC center monitors, hunts, and notifies us of threats around the clock
I know they are working to resolve this issue, but Netsurion is currently unable to retrieve logs from S3 buckets. We use WP Engine for a lot of web hosting as well as AWS, and both of these platforms use S3 buckets. I would like Netsurion to be able to pull logs from Linux devices. We have some of that capability, and I believe they can do it. However, the way it works with Amazon is strange and glitchy. Therefore, working something out with Amazon would be great. Netsurion's SOC can be a bit too aggressive at times. We have asked them to adjust their playbook because I am tired of being notified about the same issue multiple times a day. I am aware of the issue, and it is not a cause for concern. Let's only take action on this issue if we see an actual problem.
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Top Industries

By visitors reading reviews
Computer Software Company
9%
Manufacturing Company
9%
Healthcare Company
6%
Government
6%
Performing Arts
16%
Manufacturing Company
9%
Outsourcing Company
9%
Retailer
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise5
Large Enterprise1
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise7
Large Enterprise7
 

Questions from the Community

What do you like most about Arctic Wolf Managed Detection and Response?
The agents give pretty good visibility into what is happening at the endpoint.
What is your experience regarding pricing and costs for Arctic Wolf Managed Detection and Response?
My experience with pricing, setup cost, and licensing was very good. It was a good experience because of the transparent pricing, which was very reasonable based on some of the other services that ...
What needs improvement with Arctic Wolf Managed Detection and Response?
Some of the alerts or reports were not very easy to understand, and it took time to go through those, which was sometimes a little frustrating. Some of the reports from Arctic Wolf Managed Detectio...
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Also Known As

Arctic Wolf AWN CyberSOC
Netsurion Managed Threat Protection, Netsurion EventTracker
 

Overview

 

Sample Customers

Agero, Madison Memorial Hospital, DLZ, Howard LLP, City of Sparks
The Salvation Army, The FRESH Market, Pacific Western Bank, NASA, American Academy of Orthopaedic Surgeons (AAOS), and Talbot’s Stores
Find out what your peers are saying about Arctic Wolf Managed Detection and Response vs. Netsurion and other solutions. Updated: January 2026.
881,733 professionals have used our research since 2012.