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Arctic Wolf Managed Detection and Response vs Sophos MDR comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.8
Organizations save $4 million and boost security with Arctic Wolf Managed Detection, reducing risks and resource demands.
Sentiment score
5.9
Sophos MDR boosts ROI by reducing cyber claims, downtime, and IT staffing costs while enhancing security with 24/7 support.
Employee engagement is high, with a 96% viewing and participation rate for their training materials.
Technical Security Engineer & Data Governance at a computer software company with 51-200 employees
Arctic Wolf Managed Detection and Response helped secure our investor relationships, specifically with Merrill Lynch, which required us to document our security posture, and Arctic Wolf Managed Detection and Response made it really easy for that.
Network Administrator at a real estate/law firm with 201-500 employees
I have seen a return on investment, definitely saving about 20% of time in triaging security incidents, which has led to much less panic.
DevOps at a marketing services firm with 51-200 employees
It allows them to have access to a SOC-like service without the associated costs.
Business Development Manager at StarOne IT Solutions
On average, these claims are 97.5% lower compared to those relying solely on endpoint protection.
Operations Technical Lead at IT Supporters
 

Customer Service

Sentiment score
8.4
Arctic Wolf's customer support is praised for 24/7 availability, responsiveness, and expertise, though occasional slow responses are noted.
Sentiment score
7.3
Sophos MDR support is praised for effectiveness despite occasional slow responses, with users appreciating escalation options and distributor aid.
We have monthly meetings where they help us with network security.
Head of IT at AHMM
The customer support for Arctic Wolf Managed Detection and Response is excellent and very fast.
Network Administrator at a real estate/law firm with 201-500 employees
They have been very quick and respond within six to eight hours.
DevOps at a marketing services firm with 51-200 employees
Sophos offers different support levels depending on the severity of the issues, which ensures timely assistance.
Business Development Manager at StarOne IT Solutions
I would rate the technical support by Sophos at nine point five out of ten.
Operations Technical Lead at IT Supporters
Sophos has good technical support, and in the event of issues or problems, we have received good support.
Chief Technology Officer at a comms service provider with 51-200 employees
 

Scalability Issues

Sentiment score
8.0
Arctic Wolf MDR is scalable, cost-effective, and user-friendly, offering adaptable protection for growing SMEs with predictable resource management.
Sentiment score
7.9
Sophos MDR is scalable for various organizations, easily protects more devices, but may face cost challenges in large deployments.
Users have noted that the solution can easily scale to accommodate an increasing number of protected devices without the need for redeployment.
Operations Technical Lead at IT Supporters
Sophos MDR seems to have no limitations on scalability.
Business Development Manager at StarOne IT Solutions
For scalability, we can increase that without any problem.
Chief Technology Officer at a comms service provider with 51-200 employees
 

Stability Issues

Sentiment score
8.7
Arctic Wolf Managed Detection and Response is highly stable, reliable, and efficient, garnering high user satisfaction and minimal issues.
Sentiment score
7.8
Sophos MDR is highly rated for stability and security, efficiently handling updates, monitoring, and real-time threats with minimal disruption.
The continuous monitoring and quick incident response provided by Sophos MDR help catch potential threats early, minimizing downtime and keeping data safe.
Operations Technical Lead at IT Supporters
I would rate the stability as very reliable.
Business Development Manager at StarOne IT Solutions
We have an on-premises environment for Sophos MDR, connected to the cloud controller, but we require a physical firewall in our environment.
Chief Technology Officer at a comms service provider with 51-200 employees
 

Room For Improvement

Arctic Wolf MDR should improve response times, integration, reporting complexity, user threat detection, and support for various systems.
Users suggest improvements in communication, integration, pricing, reporting, security features, training, multitenancy, hardware, and endpoint performance.
The threat intelligence feature is expected to be a significant advantage.
Technical Security Engineer & Data Governance at a computer software company with 51-200 employees
Some of the reports from Arctic Wolf Managed Detection and Response were difficult to understand, and it would take time to go through the report to actually be able to comprehend all of the data.
Systems administrator at a tech services company with 11-50 employees
We cannot fully secure these devices until they release an updated version of their agent software.
Head of IT at AHMM
Introducing more detailed and customizable reporting and analytics features could help organizations better understand their security posture and the effectiveness of the MDR service.
Operations Technical Lead at IT Supporters
The critical part is there, which we use, while most other functionalities we don't require because the more complicated the configuration we do in a security fabric, the more difficult it is to handle those types of data and readings and analytics.
Chief Technology Officer at a comms service provider with 51-200 employees
 

Setup Cost

Arctic Wolf offers transparent, user-based pricing with valuable support, viewed as reasonable despite higher costs compared to some competitors.
Sophos MDR pricing is subscription-based, varies by user count, and opinions on its affordability differ among businesses.
The pricing is okay and comparable to other solutions, with competitive pricing obtained for most options.
Head of IT at AHMM
It was a good experience because of the transparent pricing, which was very reasonable based on some of the other services that we looked at.
Network Administrator at a real estate/law firm with 201-500 employees
I had no issues with pricing, setup cost, or licensing.
DevOps at a marketing services firm with 51-200 employees
The solution is cost-efficient, especially for small customers who cannot justify the expense of setting up an internal SOC.
Business Development Manager at StarOne IT Solutions
The pricing of Sophos MDR is reasonable and competitive, scoring about nine out of ten.
Operations Technical Lead at IT Supporters
 

Valuable Features

Arctic Wolf offers comprehensive security with advanced threat protection, 24/7 service, user-friendly tools, and strong integration capabilities.
Sophos MDR offers advanced threat detection with AI-enhanced analytics, rapid response, and integration flexibility for diverse cybersecurity needs.
Arctic Wolf Managed Detection and Response has helped with investor requirements by assisting us with incident response paperwork, providing a score for NIST 2.0 framework rating, and allowing us to easily fill out documentation for bigger investors like Merrill Lynch.
Network Administrator at a real estate/law firm with 201-500 employees
The asset scanning feature and the entire solution, especially their advanced threat protection recently released, are very effective.
Technical Security Engineer & Data Governance at a computer software company with 51-200 employees
The solution works well for our team as it offers a hands-off approach, which we need.
Head of IT at AHMM
The important features of Sophos MDR include detection and response capabilities.
Operations Technical Lead at IT Supporters
The most valuable feature of Sophos MDR is that it offers a monitoring service directly from the OEM, which is beneficial for SMB customers who cannot afford a SOC.
Business Development Manager at StarOne IT Solutions
Sophos MDR has AI built-in for analyzing behavioral analytics and people who connect, so that is by default there now.
Chief Technology Officer at a comms service provider with 51-200 employees
 

Categories and Ranking

Arctic Wolf Managed Detecti...
Ranking in Managed Detection and Response (MDR)
4th
Average Rating
9.0
Reviews Sentiment
7.4
Number of Reviews
23
Ranking in other categories
SOC as a Service (1st)
Sophos MDR
Ranking in Managed Detection and Response (MDR)
5th
Average Rating
8.6
Reviews Sentiment
7.0
Number of Reviews
34
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of February 2026, in the Managed Detection and Response (MDR) category, the mindshare of Arctic Wolf Managed Detection and Response is 5.1%, down from 9.9% compared to the previous year. The mindshare of Sophos MDR is 4.2%, down from 5.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Managed Detection and Response (MDR) Market Share Distribution
ProductMarket Share (%)
Arctic Wolf Managed Detection and Response5.1%
Sophos MDR4.2%
Other90.7%
Managed Detection and Response (MDR)
 

Featured Reviews

Dan Stepanukha - PeerSpot reviewer
Network Administrator at a real estate/law firm with 201-500 employees
Stays ahead of threats with fast alerts and improves compliance documentation for investor readiness
The best features Arctic Wolf Managed Detection and Response offers are its time sensitivity. It alerts us right away if an anomaly occurs. The time sensitivity helps our team by making our response faster in case it's an actual attack, which luckily hasn't happened yet. Speed is definitely one of the best features of Arctic Wolf Managed Detection and Response. The documentation is really good with Arctic Wolf Managed Detection and Response, making filling out our NIST and incident response really easy. Arctic Wolf Managed Detection and Response has positively impacted my organization as it's an added layer of security, which has been really good. It also helped us stay up to date with our security posture so we can work better with investors who require certain paperwork or security postures. Arctic Wolf Managed Detection and Response has helped with investor requirements by assisting us with incident response paperwork, providing a score for NIST 2.0 framework rating, and allowing us to easily fill out documentation for bigger investors like Merrill Lynch so we can continue to work with them.
Ahmed_Fahmy - PeerSpot reviewer
Operations Technical Lead at IT Supporters
Comprehensive management and support continuously enhance threat detection and response
Based on user feedback and reviews, here are some areas where Sophos MDR could be improved and suggestions for additional features that could be included in future releases: Areas for Improvement: ---------------------- * Resource Utilization: Some users have noted that Sophos MDR can be resource-intensive, which may impact system performance. Optimizing the software to be less demanding on system resources could enhance the overall user experience. * Support Responsiveness: While the dedicated MDR team is highly praised, the standard support has received mixed. Improving the responsiveness and effectiveness of the general support team could address this concern. * Integration with Other Tools: Enhancing integration capabilities with a wider range of third-party security tools and platforms could provide a more seamless experience for users who rely on multiple security. Suggested Additional Features: ------------------------------ * Advanced Reporting and Analytics: Introducing more detailed and customizable reporting and analytics features could help organizations better understand their security posture and the effectiveness of the MDR service. * Automated Incident Response Playbooks: Providing automated playbooks for common security incidents could help organizations respond more quickly and effectively to. * Enhanced Threat Intelligence: Incorporating more advanced threat intelligence capabilities, including real-time updates and predictive analytics, could help organizations stay ahead of emerging. * User Training and Awareness Programs: Offering integrated user training and awareness programs as part of the MDR service could help organizations improve their overall security culture and reduce the risk of human error
report
Use our free recommendation engine to learn which Managed Detection and Response (MDR) solutions are best for your needs.
881,757 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
9%
Manufacturing Company
9%
Healthcare Company
6%
Government
6%
Computer Software Company
13%
Manufacturing Company
11%
Comms Service Provider
6%
Educational Organization
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise5
Large Enterprise1
By reviewers
Company SizeCount
Small Business24
Midsize Enterprise4
Large Enterprise7
 

Questions from the Community

What do you like most about Arctic Wolf Managed Detection and Response?
The agents give pretty good visibility into what is happening at the endpoint.
What is your experience regarding pricing and costs for Arctic Wolf Managed Detection and Response?
My experience with pricing, setup cost, and licensing was very good. It was a good experience because of the transparent pricing, which was very reasonable based on some of the other services that ...
What needs improvement with Arctic Wolf Managed Detection and Response?
Some of the alerts or reports were not very easy to understand, and it took time to go through those, which was sometimes a little frustrating. Some of the reports from Arctic Wolf Managed Detectio...
What do you like most about Sophos MDR?
The user doesn't need a technician; it offers 24/7 support to identify and manage your infrastructure and take complete care of any technological incidents.
What needs improvement with Sophos MDR?
Based on user feedback and reviews, here are some areas where Sophos MDR could be improved and suggestions for additional features that could be included in future releases: Areas for Improvement: ...
What advice do you have for others considering Sophos MDR?
I would recommend Sophos MDR because it is one of the leaders in Managed Detection and Response services and it is suitable for small, medium, and enterprise companies. I rate Sophos MDR between ni...
 

Also Known As

Arctic Wolf AWN CyberSOC
Sophos Managed Threat Response
 

Overview

 

Sample Customers

Agero, Madison Memorial Hospital, DLZ, Howard LLP, City of Sparks
Information Not Available
Find out what your peers are saying about Arctic Wolf Managed Detection and Response vs. Sophos MDR and other solutions. Updated: January 2026.
881,757 professionals have used our research since 2012.