Try our new research platform with insights from 80,000+ expert users

Secureworks Taegis Managed XDR / MDR vs Sophos MDR comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Secureworks Taegis Managed ...
Ranking in Managed Detection and Response (MDR)
15th
Average Rating
7.8
Reviews Sentiment
7.1
Number of Reviews
14
Ranking in other categories
Managed Security Services Providers (MSSP) (2nd)
Sophos MDR
Ranking in Managed Detection and Response (MDR)
5th
Average Rating
8.6
Reviews Sentiment
7.0
Number of Reviews
34
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of February 2026, in the Managed Detection and Response (MDR) category, the mindshare of Secureworks Taegis Managed XDR / MDR is 2.8%, down from 4.7% compared to the previous year. The mindshare of Sophos MDR is 4.2%, down from 5.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Managed Detection and Response (MDR) Market Share Distribution
ProductMarket Share (%)
Sophos MDR4.2%
Secureworks Taegis Managed XDR / MDR2.8%
Other93.0%
Managed Detection and Response (MDR)
 

Featured Reviews

reviewer2396166 - PeerSpot reviewer
VP International Business and Alliances at a tech services company with 51-200 employees
Customers have found quick incident response and proactive security management through effective threat detection
Secureworks Taegis Managed XDR MDR is a great product that has not posed any challenges from my perspective. I am extremely happy with the quick response from the Secureworks team. After the Sophos merger, I look forward to seeing a better and more enhanced version of the product. The team does a phenomenal job with automatic maintenance.
Ahmed_Fahmy - PeerSpot reviewer
Operations Technical Lead at IT Supporters
Comprehensive management and support continuously enhance threat detection and response
Based on user feedback and reviews, here are some areas where Sophos MDR could be improved and suggestions for additional features that could be included in future releases: Areas for Improvement: ---------------------- * Resource Utilization: Some users have noted that Sophos MDR can be resource-intensive, which may impact system performance. Optimizing the software to be less demanding on system resources could enhance the overall user experience. * Support Responsiveness: While the dedicated MDR team is highly praised, the standard support has received mixed. Improving the responsiveness and effectiveness of the general support team could address this concern. * Integration with Other Tools: Enhancing integration capabilities with a wider range of third-party security tools and platforms could provide a more seamless experience for users who rely on multiple security. Suggested Additional Features: ------------------------------ * Advanced Reporting and Analytics: Introducing more detailed and customizable reporting and analytics features could help organizations better understand their security posture and the effectiveness of the MDR service. * Automated Incident Response Playbooks: Providing automated playbooks for common security incidents could help organizations respond more quickly and effectively to. * Enhanced Threat Intelligence: Incorporating more advanced threat intelligence capabilities, including real-time updates and predictive analytics, could help organizations stay ahead of emerging. * User Training and Awareness Programs: Offering integrated user training and awareness programs as part of the MDR service could help organizations improve their overall security culture and reduce the risk of human error

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The initial setup was very straight forward."
"The most valuable features are IDS and IPS."
"The most valuable feature is the fast alerting and response time."
"This solution gathers the information logs from all devices and correlates all the information. It notifies us of any critical events taking place across our networks which has been valuable."
"The pricing is flexible."
"The solution definitely made us way more aware of the possibilities out there."
"It provides more visibility and more control over endpoints. It reduces the noise. It clears things and only shows things that are really important. It only shows those things that need to be looked at or need to be investigated further. Other similar solutions give you a lot of alerts and other things, but Secureworks gives you a defined or less noisy view so that you can work or focus on things that are important in terms of investigation, response, and remediation."
"The most valuable feature is the support. The support chat. It's always connecting to people. And you open the chat, and it's not about that automated response. It's actually a human being that responds to you."
"The product’s most valuable features are integration and endpoint protection."
"The initial setup is quick and simple. A couple of clicks, and you're up and running."
"The automation feature in Sophos MDR provides reports and alerts."
"The automated threat hunting feature and integration capabilities are valuable."
"The product gives us good visibility into what is happening inside the company."
"It is a stable solution...It is a scalable solution."
"The most valuable feature is threat hunting."
"My customers have seen a return on investment with Sophos MDR because it has stopped several real-time compromises, which would have had a significant financial impact."
 

Cons

"In the next release of this solution, I would like to see file integrity monitoring."
"Dell Secureworks could improve its integration with other third-party solutions."
"Dell Secureworks is for higher-end customers and it's not quite as straightforward to implement or to get up and running as some of the other solutions."
"We did a PoC of their next-gen antivirus product, but it wasn't ready yet. It was underdeveloped and caused a lot of issues. We'd like to move away from Carbon Black, but they said that it's probably still not to a point where we'd be happy with it. Carbon Black and RedCloak seem to work fine for us."
"It would be nice if the solution were a little more affordable."
"This solution could be improved with a higher degree of automation such as automated emails, triggers and defining the severity of the cases."
"Tamper-proofing or tamper protection is still pending in Secureworks. Tamper protection will make it more secure. If I'm an admin of a device, I can uninstall an agent without the knowledge of the security or Secureworks admin. If someone gets hold of one endpoint with admin credentials, he can remove anything, and an organization will lose visibility. They need to work on providing more visibility across endpoints. A couple of times it has happened that the cloak agent is there, but it did not get activated, or there were some issues. The machine was restarted, but the cloak agent didn't run. In such cases, you have to troubleshoot. It is a big issue if a cyber attack is happening, and your machine is rebooted, but the events are not captured."
"The deployment could definitely be improved."
"The only challenge we face with the tool is the pricing. Clients often compare it with other products in the market and try to negotiate prices. This concern has caused some challenges in closing deals. Otherwise, as a product, we have no worries."
"The solution is expensive for customers."
"Multitenancy features of Sophos Managed Threat Response should be improved. You cannot use the solution for multiple clients."
"Support could provide a faster response."
"The reports should be more comprehensive and easier to organize."
"Sophos is not integrating the same console and umbrella with its product."
"Endpoint protection is very slow."
"Sophos MDR could offer more integration packs and more vendor flexibility."
 

Pricing and Cost Advice

"Initially, the cost was going to be something around $160 or $170. And eventually, I think they brought it down to $110 and they also threw in some endpoint protection platforms."
"The pricing of Dell Secureworks is very reasonable."
"The pricing for this solution is reasonable. One agent costs approximately 270 dirhams/70 USD for one year. There is a reduction in cost per licence as the number of licences used increases."
"It is expensive but there is no better product than this."
"The price is kind of on par. The licensing was comparable to other solutions. It's not particularly high or low."
"The Red Cloak agent is free."
"Secureworks Taegis ManagedXDR is very expensive and could be more cost-effective."
"The solution has subscription-based pricing plans."
"Sophos MDR is less expensive than other products like Fortinet or Palo Alto."
"Sophos MDR could be more affordable."
"The price falls somewhere in the middle range."
"It is an expensive platform."
"Sophos MDR is not a cheap product. Compared with other solutions in the market, Sophos MDR is available at a good price, especially considering its performance."
"I rate Sophos MDR’s pricing a seven or eight out of ten."
"Compared to other tools, Sophos has a pretty good price."
report
Use our free recommendation engine to learn which Managed Detection and Response (MDR) solutions are best for your needs.
881,757 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
11%
Financial Services Firm
9%
Manufacturing Company
8%
Government
6%
Computer Software Company
13%
Manufacturing Company
11%
Comms Service Provider
6%
Educational Organization
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise5
Large Enterprise4
By reviewers
Company SizeCount
Small Business24
Midsize Enterprise4
Large Enterprise7
 

Questions from the Community

What needs improvement with Secureworks Taegis ManagedXDR?
I would not say there is a potential area of improvement. I am also waiting to see what Sophos will bring in terms of enhancement. There is room for AI integration as the industry evolves, and more...
What is your primary use case for Secureworks Taegis ManagedXDR?
The solution is used for threat detection and response. We generally use it for quick responses during incidents and to secure our systems.
What advice do you have for others considering Secureworks Taegis ManagedXDR?
I would rate Secureworks Taegis Managed XDR MDR at ten out of ten. This solution provides excellent support and response.
What do you like most about Sophos MDR?
The user doesn't need a technician; it offers 24/7 support to identify and manage your infrastructure and take complete care of any technological incidents.
What needs improvement with Sophos MDR?
Based on user feedback and reviews, here are some areas where Sophos MDR could be improved and suggestions for additional features that could be included in future releases: Areas for Improvement: ...
What advice do you have for others considering Sophos MDR?
I would recommend Sophos MDR because it is one of the leaders in Managed Detection and Response services and it is suitable for small, medium, and enterprise companies. I rate Sophos MDR between ni...
 

Also Known As

Secureworks Red Cloak Managed Detection and Response, Dell Secureworks, SecureWorks Taegis Managed TDR
Sophos Managed Threat Response
 

Overview

 

Sample Customers

RICOH, Owens and Minor
Information Not Available
Find out what your peers are saying about Secureworks Taegis Managed XDR / MDR vs. Sophos MDR and other solutions. Updated: January 2026.
881,757 professionals have used our research since 2012.