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Secureworks Taegis Managed XDR / MDR pros and cons

Vendor: Secureworks

3.9 out of 5

14 reviews
92% willing to recommend

549 followers

Pros & Cons summary

Secureworks Taegis Managed XDR / MDR delivers high-value features including IDS and IPS, offering enhanced network security. With flexible pricing, it suits various organizations, providing visibility and control over endpoints while focusing on vital alerts. Despite lacking seamless integration with some third-party solutions, it integrates well with Azure AD. Real-time support and fast alerting are strengths, but improvements in automation and integration complexity with older software are needed for better deployment.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

Secureworks Taegis Managed XDR MDR features IDS and IPS as valuable components.

The pricing is flexible and adaptable to user needs.

It provides enhanced visibility and control over endpoints, reducing noise and focusing on important alerts for investigation, response, and remediation.

Support is highly valued, with a responsive support chat connecting users directly to human assistance.

Threat intelligence is strong, with integration capabilities such as Azure AD covering Microsoft 365 services.

CONS

File integrity monitoring is a desired feature in the next release of Secureworks Taegis Managed XDR / MDR.

Dell Secureworks targets higher-end customers and may not be as straightforward to implement as other options.

Tamper-proofing is pending, which would enhance security by restricting unauthorized agent uninstalls.

More visibility across endpoints is necessary, as issues with the cloak agent can lead to missed event captures during cyber attacks.

Integration improvement with third-party solutions, including Carbon Black, is needed for better forensic data extraction.

Secureworks Taegis Managed XDR / MDR Pros review quotes

SL

Account Manager at a computer software company with 51-200 employees

Jun 21, 2023

The most valuable feature is the fast alerting and response time.

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MJ

MohammadJundiah

Solutions Architect at Logicom Sales Inc

Nov 17, 2023

The most valuable feature is the support. The support chat. It's always connecting to people. And you open the chat, and it's not about that automated response. It's actually a human being that responds to you.

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reviewer1310127

Security Consultant at a consultancy with 51-200 employees

Dec 6, 2020

The pricing is flexible.

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Secureworks Taegis Managed XDR / MDR

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Cyber security manager at Apparel

Apr 2, 2021

It provides more visibility and more control over endpoints. It reduces the noise. It clears things and only shows things that are really important. It only shows those things that need to be looked at or need to be investigated further. Other similar solutions give you a lot of alerts and other things, but Secureworks gives you a defined or less noisy view so that you can work or focus on things that are important in terms of investigation, response, and remediation.

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AH

IT Manager at a comms service provider with 201-500 employees

Sep 8, 2023

The solution definitely made us way more aware of the possibilities out there.

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reviewer1646754

Solutions Architect at a computer software company with 51-200 employees

Aug 13, 2021

The initial setup was very straight forward.

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reviewer2396166

Digital Transformation & Scaling IT Services at a tech services company with 51-200 employees

Apr 28, 2025

Secureworks Taegis Managed XDR MDR is a great product that has not posed any challenges from my perspective.

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reviewer1244541

Network Consultant at a computer software company with 201-500 employees

Feb 22, 2022

This solution gathers the information logs from all devices and correlates all the information. It notifies us of any critical events taking place across our networks which has been valuable.

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RO

Ryan O'Shaughnessy

Systems Administrator at a tech services company with 501-1,000 employees

Mar 9, 2023

Securworks' threat intel seems pretty decent, and they integrate with several solutions we have, such as Azure AD, so all our Microsoft 365 stuff is covered.

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reviewer2022897

Pre-Sales Engineer at a computer software company with 501-1,000 employees

Nov 15, 2022

There are some patent pending detectors within the platform that provides a lot of value.

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Show 3 more reviews (out of 13)

Secureworks Taegis Managed XDR / MDR Cons review quotes

SL

Account Manager at a computer software company with 51-200 employees

Jun 21, 2023

It would be nice if the solution were a little more affordable.

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MJ

MohammadJundiah

Solutions Architect at Logicom Sales Inc

Nov 17, 2023

The integration would look better with other products, with other EDRs, with other firewalls, with other older versions of firewalls, and the versions of software and hardware.

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reviewer1310127

Security Consultant at a consultancy with 51-200 employees

Dec 6, 2020

Dell Secureworks is for higher-end customers and it's not quite as straightforward to implement or to get up and running as some of the other solutions.

Read full review

Secureworks Taegis Managed XDR / MDR

Free Report: Secureworks Taegis Managed XDR / MDR Reviews and More

Learn what your peers think about Secureworks Taegis Managed XDR / MDR. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.

851,604 professionals have used our research since 2012.

Cyber security manager at Apparel

Apr 2, 2021

Tamper-proofing or tamper protection is still pending in Secureworks. Tamper protection will make it more secure. If I'm an admin of a device, I can uninstall an agent without the knowledge of the security or Secureworks admin. If someone gets hold of one endpoint with admin credentials, he can remove anything, and an organization will lose visibility. They need to work on providing more visibility across endpoints. A couple of times it has happened that the cloak agent is there, but it did not get activated, or there were some issues. The machine was restarted, but the cloak agent didn't run. In such cases, you have to troubleshoot. It is a big issue if a cyber attack is happening, and your machine is rebooted, but the events are not captured.

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AH

IT Manager at a comms service provider with 201-500 employees

Sep 8, 2023

The deployment could definitely be improved.

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reviewer1646754

Solutions Architect at a computer software company with 51-200 employees

Aug 13, 2021

In terms of ROI, I'd be surprised if there is any investment return on the SIM.

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reviewer1244541

Network Consultant at a computer software company with 201-500 employees

Feb 22, 2022

This solution could be improved with a higher degree of automation such as automated emails, triggers and defining the severity of the cases.

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RO

Ryan O'Shaughnessy

Systems Administrator at a tech services company with 501-1,000 employees

Mar 9, 2023

We did a PoC of their next-gen antivirus product, but it wasn't ready yet. It was underdeveloped and caused a lot of issues. We'd like to move away from Carbon Black, but they said that it's probably still not to a point where we'd be happy with it. Carbon Black and RedCloak seem to work fine for us.

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reviewer2022897

Pre-Sales Engineer at a computer software company with 501-1,000 employees

Nov 15, 2022

Dell Secureworks could improve its integration with other third-party solutions.

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KG

Information Security Analyst at Detecon Al Saudia Co. Ltd.

Jan 5, 2020

In the next release of this solution, I would like to see file integrity monitoring.

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Show 2 more reviews (out of 12)

Product Categories

Product Categories

Managed Security Services Providers (MSSP)

Managed Detection and Response (MDR)

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Product Categories

Product Categories

Managed Security Services Providers (MSSP)

Managed Detection and Response (MDR)

Popular Comparisons

Popular Comparisons

IBM Security QRadar vs Secureworks Taegis Managed XDR / MDR

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Bitdefender MDR vs Secureworks Taegis Managed XDR / MDR

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