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CrowdStrike Falcon Complete MDR vs Secureworks Taegis Managed XDR / MDR comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Feb 8, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CrowdStrike Falcon Complete...
Ranking in Managed Detection and Response (MDR)
2nd
Average Rating
8.6
Reviews Sentiment
7.1
Number of Reviews
81
Ranking in other categories
No ranking in other categories
Secureworks Taegis Managed ...
Ranking in Managed Detection and Response (MDR)
15th
Average Rating
7.8
Reviews Sentiment
7.1
Number of Reviews
14
Ranking in other categories
Managed Security Services Providers (MSSP) (2nd)
 

Mindshare comparison

As of February 2026, in the Managed Detection and Response (MDR) category, the mindshare of CrowdStrike Falcon Complete MDR is 7.1%, down from 14.9% compared to the previous year. The mindshare of Secureworks Taegis Managed XDR / MDR is 2.8%, down from 4.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Managed Detection and Response (MDR) Market Share Distribution
ProductMarket Share (%)
CrowdStrike Falcon Complete MDR7.1%
Secureworks Taegis Managed XDR / MDR2.8%
Other90.1%
Managed Detection and Response (MDR)
 

Featured Reviews

Sachin Bode - PeerSpot reviewer
IT Manager at IFB Industries Ltd
Managed detection has strengthened our defenses and has provided real-time threat visibility
Sometimes we are facing performance issues with the end-user systems, and sometimes it is blocking a few of our applications, which we later resolve with the team. Recently, we were having our call center application running on the systems, which suddenly stopped working because CrowdStrike Falcon Complete MDR was not allowing it to run. After removing CrowdStrike Falcon Complete MDR, it started working, and then later we added the application URLs and the communication URLs to CrowdStrike Falcon Complete MDR allow list, so it started working. Some processor utilization needs to be dropped because now Windows systems are consuming more CPU and RAM than earlier. Windows 10 was fine, but Windows 11 is consuming more CPU and RAM. If CrowdStrike Falcon Complete MDR is contributing to consuming the resources, then other applications are taking a lot of time to run. In Windows 11, we are facing this issue sometimes, and we need more powerful systems than earlier. I would also appreciate improvements on the pricing side. Some of our locations where people are isolated, we are not buying CrowdStrike Falcon Complete MDR due to the pricing. If there is a nominal reduction in the price, then we will go for everyone in the organization.
reviewer2396166 - PeerSpot reviewer
VP International Business and Alliances at a tech services company with 51-200 employees
Customers have found quick incident response and proactive security management through effective threat detection
Secureworks Taegis Managed XDR MDR is a great product that has not posed any challenges from my perspective. I am extremely happy with the quick response from the Secureworks team. After the Sophos merger, I look forward to seeing a better and more enhanced version of the product. The team does a phenomenal job with automatic maintenance.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We've seen a tremendous improvement since implementing CrowdStrike Falcon. In the past few years, we were exposed to 30 different attacks, but now our environment is completely monitored, and everything is detected. It catches threats and attacks before they occur."
"Its IOCs alerting mechanism is good. I think it is AI based and categorizes behaviors which are unusual."
"The response service is the most valuable as it frees up our IT staff to focus on other tasks."
"The most valuable feature of this solution is the real-time visibility into what is happening in your endpoint."
"CrowdStrike Falcon Complete's most valuable features are efficient dashboards and their ease of management."
"If there is something wrong or not normal in the endpoint CrowdStrike Falcon Complete is very responsive."
"The real-time response features are valuable for us."
"Technical support is helpful."
"The most valuable feature is the fast alerting and response time."
"The solution definitely made us way more aware of the possibilities out there."
"We can easily isolate affected machines in the network."
"The initial setup was very straight forward."
"There are some patent pending detectors within the platform that provides a lot of value."
"The most valuable features are IDS and IPS."
"The pricing is flexible."
"Secureworks Taegis Managed XDR MDR is a great product that has not posed any challenges from my perspective."
 

Cons

"They are doing very well in continuously improving their product. The only thing is that it is completely cloud-based, and some customers don't really like that type of approach, but you can only provide such a solution when you have cloud-based intelligence. On the other end, we know that it is sometimes a breaking point for some of the customers. They could potentially have an on-prem or hybrid solution. Any antivirus needs to have its features updated. If there could be a relay between them, it would be helpful, but that's very hard to do. So, you either accept that approach and have the benefit with this little disadvantage."
"It should be integrated with AI and ML."
"We have also been using Cisco AMP for Endpoints for three years. We have received multiple detections in Cisco AMP for Endpoints, and we had to take some actions, whereas CrowdStrike has not detected anything critical since it has been implemented. Most of the incidents that it has detected are false positives. They should work on the false-positive issue. When it is implemented throughout the organization, it gets very difficult to check each false positive and investigate what is correct and what is not correct. It requires technical and manual intervention."
"Its price and integration into a pre-existing process could be better."
"An MDM, Mobile Device Manager, should be added in the next release."
"It would be better if they offered other language options. It's only in English, and in Latin America, we mostly speak Spanish."
"Falcon Complete's user interface isn't very user-friendly, especially for writing rules."
"The solution is costlier compared to other solutions, which may be a concern for price-sensitive customers."
"Tamper-proofing or tamper protection is still pending in Secureworks. Tamper protection will make it more secure. If I'm an admin of a device, I can uninstall an agent without the knowledge of the security or Secureworks admin. If someone gets hold of one endpoint with admin credentials, he can remove anything, and an organization will lose visibility. They need to work on providing more visibility across endpoints. A couple of times it has happened that the cloak agent is there, but it did not get activated, or there were some issues. The machine was restarted, but the cloak agent didn't run. In such cases, you have to troubleshoot. It is a big issue if a cyber attack is happening, and your machine is rebooted, but the events are not captured."
"This solution could be improved with a higher degree of automation such as automated emails, triggers and defining the severity of the cases."
"In terms of ROI, I'd be surprised if there is any investment return on the SIM."
"We did a PoC of their next-gen antivirus product, but it wasn't ready yet. It was underdeveloped and caused a lot of issues. We'd like to move away from Carbon Black, but they said that it's probably still not to a point where we'd be happy with it. Carbon Black and RedCloak seem to work fine for us."
"The deployment could definitely be improved."
"Secureworks Taegis ManagedXDR's query language and stability need improvement."
"It would be nice if the solution were a little more affordable."
"In the next release of this solution, I would like to see file integrity monitoring."
 

Pricing and Cost Advice

"It's expensive. Its price varies because it's a modular solution."
"There is a standard license to use CrowdStrike Falcon Complete."
"We have a yearly license, and it could be cheaper."
"CrowdStrike Falcon Complete is very expensive in comparison to Bitdefender."
"While the cost is relatively high, it is justified by the value it brings."
"At approximately €60 per machine, per year, I think that it's a good price point."
"Its price is very high. CrowdStrike Falcon Complete is 50% more expensive than Cisco AMP for Endpoints."
"We pay $50,000 for the 200 endpoints we have."
"It is expensive but there is no better product than this."
"Secureworks Taegis ManagedXDR is very expensive and could be more cost-effective."
"The pricing for this solution is reasonable. One agent costs approximately 270 dirhams/70 USD for one year. There is a reduction in cost per licence as the number of licences used increases."
"Initially, the cost was going to be something around $160 or $170. And eventually, I think they brought it down to $110 and they also threw in some endpoint protection platforms."
"The pricing of Dell Secureworks is very reasonable."
"The Red Cloak agent is free."
"The price is kind of on par. The licensing was comparable to other solutions. It's not particularly high or low."
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Top Industries

By visitors reading reviews
Computer Software Company
11%
Manufacturing Company
9%
Healthcare Company
6%
Retailer
6%
Computer Software Company
11%
Financial Services Firm
9%
Manufacturing Company
8%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business35
Midsize Enterprise17
Large Enterprise31
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise5
Large Enterprise4
 

Questions from the Community

What do you like most about CrowdStrike Falcon Complete?
It is a cloud-based solution. You can easily scale it.
What is your experience regarding pricing and costs for CrowdStrike Falcon Complete?
The cost is not reasonable and should be more cost-efficient. From an enterprise level perspective, it should be reduced by approximately 20 to 25%.
What needs improvement with CrowdStrike Falcon Complete?
There are several issues we are facing with CrowdStrike Falcon Complete MDR, including data overload, noise, and false positive alerts. We experience alert fatigue, contextual gaps, integration com...
What needs improvement with Secureworks Taegis ManagedXDR?
I would not say there is a potential area of improvement. I am also waiting to see what Sophos will bring in terms of enhancement. There is room for AI integration as the industry evolves, and more...
What is your primary use case for Secureworks Taegis ManagedXDR?
The solution is used for threat detection and response. We generally use it for quick responses during incidents and to secure our systems.
What advice do you have for others considering Secureworks Taegis ManagedXDR?
I would rate Secureworks Taegis Managed XDR MDR at ten out of ten. This solution provides excellent support and response.
 

Also Known As

Falcon Complete
Secureworks Red Cloak Managed Detection and Response, Dell Secureworks, SecureWorks Taegis Managed TDR
 

Overview

 

Sample Customers

Palm Beach State College, Mercedes-AMG, Pokemon, Telstra, Goldman Sachs, Zebra
RICOH, Owens and Minor
Find out what your peers are saying about CrowdStrike Falcon Complete MDR vs. Secureworks Taegis Managed XDR / MDR and other solutions. Updated: January 2026.
881,757 professionals have used our research since 2012.