No more typing reviews! Try our Samantha, our new voice AI agent.

CrowdStrike Falcon Complete MDR vs Secureworks Taegis Managed XDR / MDR comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jun 3, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CrowdStrike Falcon Complete...
Ranking in Managed Detection and Response (MDR)
3rd
Average Rating
8.6
Reviews Sentiment
7.1
Number of Reviews
81
Ranking in other categories
No ranking in other categories
Secureworks Taegis Managed ...
Ranking in Managed Detection and Response (MDR)
18th
Average Rating
7.8
Reviews Sentiment
7.1
Number of Reviews
14
Ranking in other categories
Managed Security Services Providers (MSSP) (2nd)
 

Mindshare comparison

As of August 2026, in the Managed Detection and Response (MDR) category, the mindshare of CrowdStrike Falcon Complete MDR is 5.0%, down from 12.1% compared to the previous year. The mindshare of Secureworks Taegis Managed XDR / MDR is 2.9%, down from 3.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Managed Detection and Response (MDR) Mindshare Distribution
ProductMindshare (%)
CrowdStrike Falcon Complete MDR5.0%
Secureworks Taegis Managed XDR / MDR2.9%
Other92.1%
Managed Detection and Response (MDR)
 

Featured Reviews

Sachin Bode - PeerSpot reviewer
IT Manager at IFB Industries Ltd
Managed detection has strengthened our defenses and has provided real-time threat visibility
Sometimes we are facing performance issues with the end-user systems, and sometimes it is blocking a few of our applications, which we later resolve with the team. Recently, we were having our call center application running on the systems, which suddenly stopped working because CrowdStrike Falcon Complete MDR was not allowing it to run. After removing CrowdStrike Falcon Complete MDR, it started working, and then later we added the application URLs and the communication URLs to CrowdStrike Falcon Complete MDR allow list, so it started working. Some processor utilization needs to be dropped because now Windows systems are consuming more CPU and RAM than earlier. Windows 10 was fine, but Windows 11 is consuming more CPU and RAM. If CrowdStrike Falcon Complete MDR is contributing to consuming the resources, then other applications are taking a lot of time to run. In Windows 11, we are facing this issue sometimes, and we need more powerful systems than earlier. I would also appreciate improvements on the pricing side. Some of our locations where people are isolated, we are not buying CrowdStrike Falcon Complete MDR due to the pricing. If there is a nominal reduction in the price, then we will go for everyone in the organization.
reviewer2396166 - PeerSpot reviewer
VP International Business and Alliances at a tech services company with 51-200 employees
Customers have found quick incident response and proactive security management through effective threat detection
Secureworks Taegis Managed XDR MDR is a great product that has not posed any challenges from my perspective. I am extremely happy with the quick response from the Secureworks team. After the Sophos merger, I look forward to seeing a better and more enhanced version of the product. The team does a phenomenal job with automatic maintenance.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It is an endpoint protection product. It has a very good reporting engine and dashboard. It has a good set of endpoint controls. It provides an effective set of protections. When we throw malware and stuff like that at it, it is able to stop them."
"The exposure management covers vulnerability management in discovery."
"My advice to anyone looking into implementing CrowdStrike Falcon Complete is to go for it."
"The most valuable feature is AML-based threat detection."
"I like Falcon's AI functionality and vulnerability management. That has been so helpful. Falcon Complete can manage vulnerabilities, quarantine threats, and do all kinds of forensic incident analysis. It's a lightweight solution that only uses 1% of the CPU, which is a game changer. Other EDRs have had high CPU usage."
"The initial setup was easy."
"We've seen a tremendous improvement since implementing CrowdStrike Falcon. In the past few years, we were exposed to 30 different attacks, but now our environment is completely monitored, and everything is detected. It catches threats and attacks before they occur."
"The most valuable feature of Falcon Complete is that it is a full security operations center (SOC) as well as a SIEM solution, and it is fully managed."
"The most valuable feature is the support. The support chat. It's always connecting to people. And you open the chat, and it's not about that automated response. It's actually a human being that responds to you."
"Securworks' threat intel seems pretty decent, and they integrate with several solutions we have, such as Azure AD, so all our Microsoft 365 stuff is covered."
"The solution is great for managing alerts and dealing with them as they arise."
"It provides more visibility and more control over endpoints. It reduces the noise. It clears things and only shows things that are really important. It only shows those things that need to be looked at or need to be investigated further. Other similar solutions give you a lot of alerts and other things, but Secureworks gives you a defined or less noisy view so that you can work or focus on things that are important in terms of investigation, response, and remediation."
"The most valuable feature is the fast alerting and response time."
"Secureworks Taegis Managed XDR MDR is a great product that has not posed any challenges from my perspective."
"We can easily isolate affected machines in the network."
"We don't have a full SOC, so it's helpful to have them sifting through our alerts and only bringing actionable items to us."
 

Cons

"CrowdStrike Falcon Complete could improve the threat visibility and have remediated vulnerabilities that they find."
"I would like to see them introduce DLP."
"Some processor utilization needs to be dropped because now Windows systems are consuming more CPU and RAM than earlier."
"The installation could always be a bit easier. You need to install it manually at the endpoint."
"This solution is lacking in a recovery feature. If there is a full compromise, this product can't recover the machine, which results in us having to rebuild the entire system."
"It should be integrated with AI and ML."
"CrowdStrike Falcon Complete does not include patch management functionality."
"The customization could be tweaked. We can do a bunch of custom dashboards. However, the one thing that I'm not a fan of is when you go to do an investigation, the way that the processes are laid out on the screen is very bland looking. While the information is there, it could be laid out better."
"I would rate the scalability at 50%. We have been having a problem as we are shifting from a previous appliance to a virtual machine."
"The integration would look better with other products, with other EDRs, with other firewalls, with other older versions of firewalls, and the versions of software and hardware."
"This solution could be improved with a higher degree of automation such as automated emails, triggers and defining the severity of the cases."
"In the next release of this solution, I would like to see file integrity monitoring."
"In terms of ROI, I'd be surprised if there is any investment return on the SIM."
"GUI for resolving tickets is terrible. Non-intuitive, offering a dizzying array of options, often none of which made sense even for common problems."
"It would be nice if the solution were a little more affordable."
"Secureworks Taegis ManagedXDR's query language and stability need improvement."
 

Pricing and Cost Advice

"There is a license for this solution and everything is included. However, The price of the could be lower."
"CrowdStrike Falcon Complete is expensive."
"The licensing cost for this solution is $5000 per license, with each machine requiring its own license."
"The price of this solution is expensive compared to others solutions."
"While CrowdStrike Falcon Complete is expensive, it offers great features and functionality."
"The pricing is a little bit higher than other OEM competitors in the market, like SentinelOne and Trend Micro."
"They are really reasonable for the services they are providing. When you add more endpoints, you are going to pay more for the license."
"Pricing is reasonable."
"The price is kind of on par. The licensing was comparable to other solutions. It's not particularly high or low."
"The pricing of Dell Secureworks is very reasonable."
"Initially, the cost was going to be something around $160 or $170. And eventually, I think they brought it down to $110 and they also threw in some endpoint protection platforms."
"The pricing for this solution is reasonable. One agent costs approximately 270 dirhams/70 USD for one year. There is a reduction in cost per licence as the number of licences used increases."
"The Red Cloak agent is free."
"It is expensive but there is no better product than this."
"Secureworks Taegis ManagedXDR is very expensive and could be more cost-effective."
report
Use our free recommendation engine to learn which Managed Detection and Response (MDR) solutions are best for your needs.
908,858 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Manufacturing Company
9%
Financial Services Firm
9%
Outsourcing Company
8%
Computer Software Company
7%
Construction Company
11%
Financial Services Firm
10%
Comms Service Provider
8%
Computer Software Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business35
Midsize Enterprise18
Large Enterprise33
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise5
Large Enterprise5
 

Questions from the Community

What is your experience regarding pricing and costs for CrowdStrike Falcon Complete?
The cost is not reasonable and should be more cost-efficient. From an enterprise level perspective, it should be reduced by approximately 20 to 25%.
What needs improvement with CrowdStrike Falcon Complete?
Sometimes we are facing performance issues with the end-user systems, and sometimes it is blocking a few of our applications, which we later resolve with the team. Recently, we were having our call...
What is your primary use case for CrowdStrike Falcon Complete?
We switched from Trend Micro products to CrowdStrike Falcon Complete MDR. Previously, our internal team was managing Trend Micro, but there were some gaps in managing it. We have now selected Crowd...
What needs improvement with Secureworks Taegis ManagedXDR?
I would not say there is a potential area of improvement. I am also waiting to see what Sophos will bring in terms of enhancement. There is room for AI integration as the industry evolves, and more...
What is your primary use case for Secureworks Taegis ManagedXDR?
The solution is used for threat detection and response. We generally use it for quick responses during incidents and to secure our systems.
What advice do you have for others considering Secureworks Taegis ManagedXDR?
I would rate Secureworks Taegis Managed XDR MDR at ten out of ten. This solution provides excellent support and response.
 

Also Known As

Falcon Complete
Secureworks Red Cloak Managed Detection and Response, Dell Secureworks, SecureWorks Taegis Managed TDR
 

Overview

 

Sample Customers

Palm Beach State College, Mercedes-AMG, Pokemon, Telstra, Goldman Sachs, Zebra
RICOH, Owens and Minor
Find out what your peers are saying about CrowdStrike Falcon Complete MDR vs. Secureworks Taegis Managed XDR / MDR and other solutions. Updated: June 2026.
908,858 professionals have used our research since 2012.