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CrowdStrike Falcon Complete MDR pros and cons

Vendor: CrowdStrike
4.3 out of 5
Badge Leader

Pros & Cons summary

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Prominent pros & cons

PROS

CrowdStrike Falcon Complete MDR integrates endpoint detection with managed services, leveraging AI and machine learning to provide high-level threat protection and response.
The system offers lightweight and efficient real-time visibility, handling threats with low CPU usage, making it highly efficient for endpoint protection.
IOCs alerting and vulnerability management enable comprehensive threat detection and mitigation, strengthening overall security posture.
Its cloud-based design offers exceptional scalability and flexibility, allowing global deployment and management without extensive IT resources.
CrowdStrike's team supports proactive threat monitoring and incident management, ensuring continuous improvement in detection and response capabilities.

CONS

Pricing for CrowdStrike Falcon Complete MDR is considered expensive, especially in certain markets.
There is a need for more comprehensive training and better integration with existing security tools.
Reporting and action histories, along with behavioral detections, require significant improvements.
Customization capabilities, including the ability to create customizable dashboards and reports, need enhancement.
The support team can improve responsiveness and language support to cater to a wider audience.
 

CrowdStrike Falcon Complete MDR Pros review quotes

reviewer1126641 - PeerSpot reviewer
Product Manager, CyberSecurity at a tech services company with 201-500 employees
May 27, 2020
CrowdStrike side, Falcon is the Endpoint Detection, Overwatch is the service that sits behind it. From a human point of view looks at the anomalies that normal AI and machine learning couldn't catch. So it is the combination of the two that really works well.
reviewer1439934 - PeerSpot reviewer
Infrastructure and support manager at a healthcare company with 51-200 employees
Oct 21, 2020
Its machine learning and AI features are good.
reviewer1283289 - PeerSpot reviewer
IT Security Operations Administrator at a energy/utilities company with 1,001-5,000 employees
Oct 23, 2020
The solution is user-friendly.
Learn what your peers think about CrowdStrike Falcon Complete MDR. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,082 professionals have used our research since 2012.
NM
Founder and Ceo at MIS3 inc.
Nov 19, 2020
The solution is easy to deploy and manage.
reviewer1454691 - PeerSpot reviewer
Security Architect, Endpoint, Mobile Device, Application Technical Presales at a computer software company with 1,001-5,000 employees
Dec 21, 2020
It's not a signature-based solution, which is ideal for us.
NP
IT Infrastructure Manager at a computer software company with 51-200 employees
Jan 6, 2021
We found the initial setup to be quick and easy for the most part.
TC
CTO at SuperSport
Jan 12, 2021
It has good visibility, works well, and it is fast.
reviewer1341522 - PeerSpot reviewer
Sr Telecom Analyst at a construction company with 5,001-10,000 employees
Jan 15, 2021
The real-time response features are valuable for us.
reviewer1445823 - PeerSpot reviewer
Director of Cloud Security at a comms service provider with 51-200 employees
Feb 3, 2021
It is an endpoint protection product. It has a very good reporting engine and dashboard. It has a good set of endpoint controls. It provides an effective set of protections. When we throw malware and stuff like that at it, it is able to stop them.
reviewer1502121 - PeerSpot reviewer
Chief Information Security Officer at a construction company with 1,001-5,000 employees
Feb 15, 2021
It is working well. I tried a ransomware attack myself, and they were very fast in mitigating. I am very convinced of this product, and I am very satisfied with how it is working. The team behind the program itself is very valuable. If you don't have your own security team, they can do a great job for you. If your IT team isn't in the company, this can be of great value to you. Its documentation is very good. They have many different dashboards, and they do have a lot of information. Sometimes, it can be a bit overwhelming how much information is there, but once you find your way through with them, everything is very logical.
 

CrowdStrike Falcon Complete MDR Cons review quotes

reviewer1126641 - PeerSpot reviewer
Product Manager, CyberSecurity at a tech services company with 201-500 employees
May 27, 2020
It really is an expensive product in the South African market. And they need people in our country. Their partner program isn't yet where it should be. They need a lot of work and there's a lot of improvement needed.
reviewer1439934 - PeerSpot reviewer
Infrastructure and support manager at a healthcare company with 51-200 employees
Oct 21, 2020
It would be nice to have full-scale ESR reporting.
reviewer1283289 - PeerSpot reviewer
IT Security Operations Administrator at a energy/utilities company with 1,001-5,000 employees
Oct 23, 2020
The customization could be tweaked. We can do a bunch of custom dashboards. However, the one thing that I'm not a fan of is when you go to do an investigation, the way that the processes are laid out on the screen is very bland looking. While the information is there, it could be laid out better.
Learn what your peers think about CrowdStrike Falcon Complete MDR. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,082 professionals have used our research since 2012.
NM
Founder and Ceo at MIS3 inc.
Nov 19, 2020
We're a small organization. I'm not sure how it would fare if you were larger and had more and more users and added complexity.
reviewer1454691 - PeerSpot reviewer
Security Architect, Endpoint, Mobile Device, Application Technical Presales at a computer software company with 1,001-5,000 employees
Dec 21, 2020
In a future release, it would be ideal if they could add reporting and action histories to their suite of features.
NP
IT Infrastructure Manager at a computer software company with 51-200 employees
Jan 6, 2021
The reporting could be better. It's not as good as it could be.
TC
CTO at SuperSport
Jan 12, 2021
The performance slows down by between 10% and 40%, depending on what type of work the machine is doing.
reviewer1341522 - PeerSpot reviewer
Sr Telecom Analyst at a construction company with 5,001-10,000 employees
Jan 15, 2021
The documentation that they had for the use of their API's was not very helpful.
reviewer1445823 - PeerSpot reviewer
Director of Cloud Security at a comms service provider with 51-200 employees
Feb 3, 2021
The downside that we see with CrowdStrike is that it is not part of a broader ecosystem. It is an endpoint product. They don't sell firewalls or a broader cybersecurity ecosystem. Some of the behavioral detections could be more robust. It does a good job of stopping common tools and techniques, but when it comes to using Windows utilities, such as PowerShell, etc, it doesn't stop them. These are some of the things where we have been able to get past it. An argument there can be that these are administrative tools, not malware, so maybe it is not its job to stop it, but we see some of the competitive products doing a very good job of detecting behaviors as opposed to malware.
reviewer1502121 - PeerSpot reviewer
Chief Information Security Officer at a construction company with 1,001-5,000 employees
Feb 15, 2021
Some dashboards can be very complex, but once you get to know them, it is very logical.