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CrowdStrike Falcon Complete MDR vs Netsurion comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jun 3, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.4
CrowdStrike Falcon Complete MDR offers improved threat management, reducing personnel needs and enhancing security confidence, despite initial costs.
Sentiment score
7.5
Netsurion boosts productivity and cost-efficiency, saving users over $200,000 yearly, with positive impacts in six months.
I have seen a return on investment with CrowdStrike Falcon Complete MDR, where the capabilities provided would require multiple people to match.
Manager,Information Security with 501-1,000 employees
I have indeed seen a return on investment with CrowdStrike Falcon Complete MDR; it's 100%.
Security Analyst at a real estate/law firm with 1,001-5,000 employees
CrowdStrike Falcon Complete MDR has increased my confidence in my company's ability to respond to security incidents a lot, since we didn't have anything when we started.
CIO at Balcan Innovations
 

Customer Service

Sentiment score
6.3
CrowdStrike Falcon Complete MDR is praised for service and resolution speed, despite occasional slow initial contacts and language barriers.
Sentiment score
7.5
Netsurion's customer service is responsive and efficient, with high satisfaction ratings despite some challenges in complex environments.
I have pretty good visibility into the investigations and actions performed by the Falcon Complete team because they have notes on every alert.
Information security manager at a government with 201-500 employees
The customer support from CrowdStrike is superb.
Manager,Information Security with 501-1,000 employees
I rate the customer support of CrowdStrike Falcon Complete MDR a 10.
IT Security Administrator at a financial services firm with 1,001-5,000 employees
 

Scalability Issues

Sentiment score
7.2
CrowdStrike Falcon Complete MDR scales across diverse environments, with cloud-native structure and scalability from hundreds to tens of thousands of endpoints.
Sentiment score
7.2
Netsurion excels in scalability and integration, handling diverse environments efficiently, though on-prem server management could improve.
It is easy to scale with the support of CrowdStrike.
Technical Support Analyst at a computer software company with 51-200 employees
I can deploy a number of clients without impact as long as there are a sufficient number of licenses.
General Manager at a computer software company with 10,001+ employees
Once all objectives were met, the solution proved to be fully scalable.
Assistant Director to ACIR at Board Of Revenue
 

Stability Issues

Sentiment score
8.3
CrowdStrike Falcon Complete MDR is highly stable and reliable, with minimal performance impact and excellent user satisfaction.
Sentiment score
7.3
Netsurion is stable and reliable, with minimal downtime and low maintenance, but may have minor logging issues and resource concerns.
The solution is stable, like Falcon, and does not cause any problems for the agent to work with minimal memory.
Technical Support Analyst at a computer software company with 51-200 employees
I find that it is very stable; however, there is always room for improvement.
General Manager at a computer software company with 10,001+ employees
 

Room For Improvement

CrowdStrike Falcon Complete MDR needs UI enhancements, better integration, customized access, performance optimization, and expanded features like DLP management.
Netsurion should streamline agent deployment, enhance dashboards, improve Linux integration, and optimize user interface and threat detection.
There are several issues we are facing with CrowdStrike Falcon Complete MDR, including data overload, noise, and false positive alerts.
Assistant Director to ACIR at Board Of Revenue
I would like to see better drill-down reports and better information for executive teams in the dashboards or reports.
VP of IT at a construction company with 1-10 employees
CrowdStrike Falcon Complete MDR could be improved by addressing medium-level threats more thoroughly.
System Administrator at a construction company with 501-1,000 employees
 

Setup Cost

CrowdStrike Falcon Complete's modular pricing offers value for larger enterprises with inclusive features and transparent, scalable costs.
Netsurion's pricing is flexible, with varied opinions on cost and value, offering both device-based and subscription models.
From an enterprise level perspective, it should be reduced by approximately 20 to 25%.
Assistant Director to ACIR at Board Of Revenue
When discussing these features, pricing considerations become complicated, which is the most challenging aspect of the purchasing process.
System Administrator at a construction company with 501-1,000 employees
My experience with pricing, setup costs, and licensing was that it was very fair per license for the contract compared to the other vendor we were looking at.
System Admin at Orange County Employees Retirement System
 

Valuable Features

CrowdStrike Falcon Complete MDR provides AI-driven endpoint security with 24/7 monitoring, seamless integration, and real-time threat detection.
Netsurion offers SIEM services with real-time alerts, integration capabilities, and 24/7 threat intelligence for enhanced security management.
We have achieved 100% success in detection with our clients and have no need for reclamation.
Technical Support Analyst at a computer software company with 51-200 employees
We are getting real-time response from CrowdStrike Falcon Complete MDR.
IT Manager at IFB Industries Ltd
CrowdStrike Falcon Complete MDR has impacted my organization positively, as it has been able to make sure we have the proper protection in place and helped us with our cybersecurity posture.
VP of IT at a construction company with 1-10 employees
 

Categories and Ranking

CrowdStrike Falcon Complete...
Ranking in Managed Detection and Response (MDR)
3rd
Average Rating
8.6
Reviews Sentiment
6.9
Number of Reviews
93
Ranking in other categories
No ranking in other categories
Netsurion
Ranking in Managed Detection and Response (MDR)
31st
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
24
Ranking in other categories
Managed Security Services Providers (MSSP) (21st), Security Information and Event Management (SIEM) (48th), SOC as a Service (7th), Extended Detection and Response (XDR) (42nd)
 

Mindshare comparison

As of September 2026, in the Managed Detection and Response (MDR) category, the mindshare of CrowdStrike Falcon Complete MDR is 4.5%, down from 10.9% compared to the previous year. The mindshare of Netsurion is 1.2%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Managed Detection and Response (MDR) Mindshare Distribution
ProductMindshare (%)
CrowdStrike Falcon Complete MDR4.5%
Netsurion1.2%
Other94.3%
Managed Detection and Response (MDR)
 

Featured Reviews

reviewer2895252 - PeerSpot reviewer
Security Analyst at a real estate/law firm with 1,001-5,000 employees
Round-the-clock monitoring has freed our small team and improves our threat response focus
In terms of improvement for CrowdStrike Falcon Complete MDR, they just keep going full steam ahead. The biggest room for a house is the room for improvement, but as of right now, I don't have any complaints about CrowdStrike Falcon Complete MDR. Additional features that should be included in the next release of CrowdStrike Falcon Complete MDR would be on-demand scanning. That is something we have to do manually. For instance, if a user plugs in a USB device, even though in our environment we have USB devices locked completely, CrowdStrike Falcon Complete MDR will still read those devices even though they can't physically access them. If it does find malicious software, those are manually done still, and that's per the SLA. I have had a few of those that have come up, but those have been few and far between.
John-Berry - PeerSpot reviewer
Information Technology Manager at ProfitSolv
The SOC center monitors, hunts, and notifies us of threats around the clock
I know they are working to resolve this issue, but Netsurion is currently unable to retrieve logs from S3 buckets. We use WP Engine for a lot of web hosting as well as AWS, and both of these platforms use S3 buckets. I would like Netsurion to be able to pull logs from Linux devices. We have some of that capability, and I believe they can do it. However, the way it works with Amazon is strange and glitchy. Therefore, working something out with Amazon would be great. Netsurion's SOC can be a bit too aggressive at times. We have asked them to adjust their playbook because I am tired of being notified about the same issue multiple times a day. I am aware of the issue, and it is not a cause for concern. Let's only take action on this issue if we see an actual problem.
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Top Industries

By visitors reading reviews
Outsourcing Company
10%
Manufacturing Company
9%
Financial Services Firm
9%
Comms Service Provider
6%
Outsourcing Company
19%
Construction Company
12%
Performing Arts
8%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business40
Midsize Enterprise23
Large Enterprise35
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise7
Large Enterprise7
 

Questions from the Community

What is your experience regarding pricing and costs for CrowdStrike Falcon Complete?
The cost is not reasonable and should be more cost-efficient. From an enterprise level perspective, it should be reduced by approximately 20 to 25%.
What needs improvement with CrowdStrike Falcon Complete?
Sometimes we are facing performance issues with the end-user systems, and sometimes it is blocking a few of our applications, which we later resolve with the team. Recently, we were having our call...
What is your primary use case for CrowdStrike Falcon Complete?
We switched from Trend Micro products to CrowdStrike Falcon Complete MDR. Previously, our internal team was managing Trend Micro, but there were some gaps in managing it. We have now selected Crowd...
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Also Known As

Falcon Complete
Netsurion Managed Threat Protection, Netsurion EventTracker
 

Overview

 

Sample Customers

Palm Beach State College, Mercedes-AMG, Pokemon, Telstra, Goldman Sachs, Zebra
The Salvation Army, The FRESH Market, Pacific Western Bank, NASA, American Academy of Orthopaedic Surgeons (AAOS), and Talbot’s Stores
Find out what your peers are saying about CrowdStrike Falcon Complete MDR vs. Netsurion and other solutions. Updated: September 2026.
913,683 professionals have used our research since 2012.