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CrowdStrike Falcon Complete MDR vs Netsurion comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.1
Organizations value CrowdStrike Falcon Complete MDR for proactive breach prevention, ransomware defense, and enhanced security across diverse locations.
Sentiment score
7.5
Netsurion boosts productivity and cost-efficiency, saving users over $200,000 yearly, with positive impacts in six months.
 

Customer Service

Sentiment score
7.0
CrowdStrike Falcon Complete MDR offers excellent customer support but faces challenges with responsiveness and localization preferences.
Sentiment score
7.5
Netsurion's customer service is responsive and efficient, with high satisfaction ratings despite some challenges in complex environments.
The L1 engineer should be more technical to improve the support.
Assistant Director to ACIR at Board Of Revenue
it could be quicker
General Manager at a computer software company with 10,001+ employees
 

Scalability Issues

Sentiment score
7.8
CrowdStrike Falcon Complete MDR is highly scalable, easily deploying across numerous endpoints, earning high satisfaction from large enterprises.
Sentiment score
7.2
Netsurion excels in scalability and integration, handling diverse environments efficiently, though on-prem server management could improve.
Once all objectives were met, the solution proved to be fully scalable.
Assistant Director to ACIR at Board Of Revenue
It is easy to scale with the support of CrowdStrike.
Technical Support Analyst at a computer software company with 51-200 employees
I can deploy a number of clients without impact as long as there are a sufficient number of licenses.
General Manager at a computer software company with 10,001+ employees
 

Stability Issues

Sentiment score
8.4
CrowdStrike Falcon Complete MDR is praised for stability, reliability, minimal resource usage, and superior performance with high user satisfaction.
Sentiment score
7.3
Netsurion is stable and reliable, with minimal downtime and low maintenance, but may have minor logging issues and resource concerns.
I find that it is very stable; however, there is always room for improvement.
General Manager at a computer software company with 10,001+ employees
The solution is stable, like Falcon, and does not cause any problems for the agent to work with minimal memory.
Technical Support Analyst at a computer software company with 51-200 employees
 

Room For Improvement

CrowdStrike Falcon Complete MDR seeks to improve user experience through AI integration, enhanced support, and streamlined performance and reporting.
Netsurion should streamline agent deployment, enhance dashboards, improve Linux integration, and optimize user interface and threat detection.
Areas that should be improved include noise reduction, prioritization, real-time delivery, and advanced threat coverage.
Assistant Director to ACIR at Board Of Revenue
Patch management in vulnerabilities needs improvement.
Technical Support Analyst at a computer software company with 51-200 employees
If CrowdStrike Falcon Complete MDR is contributing to consuming the resources, then other applications are taking a lot of time to run.
IT Manager at IFB Industries Ltd
 

Setup Cost

CrowdStrike Falcon Complete offers flexible modular pricing per device, seen as competitive despite higher costs than some competitors.
Netsurion's pricing is flexible, with varied opinions on cost and value, offering both device-based and subscription models.
From an enterprise level perspective, it should be reduced by approximately 20 to 25%.
Assistant Director to ACIR at Board Of Revenue
 

Valuable Features

CrowdStrike Falcon Complete MDR provides flexible, AI-driven endpoint protection with seamless third-party integration and rapid threat response.
Netsurion offers SIEM services with real-time alerts, integration capabilities, and 24/7 threat intelligence for enhanced security management.
We have achieved 100% success in detection with our clients and have no need for reclamation.
Technical Support Analyst at a computer software company with 51-200 employees
We are getting real-time response from CrowdStrike Falcon Complete MDR.
IT Manager at IFB Industries Ltd
I find CrowdStrike Falcon Complete MDR to be effective and stable, with minimal false positives.
General Manager at a computer software company with 10,001+ employees
 

Categories and Ranking

CrowdStrike Falcon Complete...
Ranking in Managed Detection and Response (MDR)
2nd
Average Rating
8.6
Reviews Sentiment
7.1
Number of Reviews
81
Ranking in other categories
No ranking in other categories
Netsurion
Ranking in Managed Detection and Response (MDR)
36th
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
24
Ranking in other categories
Managed Security Services Providers (MSSP) (30th), Security Information and Event Management (SIEM) (52nd), SOC as a Service (14th), Extended Detection and Response (XDR) (43rd)
 

Mindshare comparison

As of May 2026, in the Managed Detection and Response (MDR) category, the mindshare of CrowdStrike Falcon Complete MDR is 6.0%, down from 13.5% compared to the previous year. The mindshare of Netsurion is 1.0%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Managed Detection and Response (MDR) Mindshare Distribution
ProductMindshare (%)
CrowdStrike Falcon Complete MDR6.0%
Netsurion1.0%
Other93.0%
Managed Detection and Response (MDR)
 

Featured Reviews

Sachin Bode - PeerSpot reviewer
IT Manager at IFB Industries Ltd
Managed detection has strengthened our defenses and has provided real-time threat visibility
Sometimes we are facing performance issues with the end-user systems, and sometimes it is blocking a few of our applications, which we later resolve with the team. Recently, we were having our call center application running on the systems, which suddenly stopped working because CrowdStrike Falcon Complete MDR was not allowing it to run. After removing CrowdStrike Falcon Complete MDR, it started working, and then later we added the application URLs and the communication URLs to CrowdStrike Falcon Complete MDR allow list, so it started working. Some processor utilization needs to be dropped because now Windows systems are consuming more CPU and RAM than earlier. Windows 10 was fine, but Windows 11 is consuming more CPU and RAM. If CrowdStrike Falcon Complete MDR is contributing to consuming the resources, then other applications are taking a lot of time to run. In Windows 11, we are facing this issue sometimes, and we need more powerful systems than earlier. I would also appreciate improvements on the pricing side. Some of our locations where people are isolated, we are not buying CrowdStrike Falcon Complete MDR due to the pricing. If there is a nominal reduction in the price, then we will go for everyone in the organization.
John-Berry - PeerSpot reviewer
Information Technology Manager at ProfitSolv
The SOC center monitors, hunts, and notifies us of threats around the clock
I know they are working to resolve this issue, but Netsurion is currently unable to retrieve logs from S3 buckets. We use WP Engine for a lot of web hosting as well as AWS, and both of these platforms use S3 buckets. I would like Netsurion to be able to pull logs from Linux devices. We have some of that capability, and I believe they can do it. However, the way it works with Amazon is strange and glitchy. Therefore, working something out with Amazon would be great. Netsurion's SOC can be a bit too aggressive at times. We have asked them to adjust their playbook because I am tired of being notified about the same issue multiple times a day. I am aware of the issue, and it is not a cause for concern. Let's only take action on this issue if we see an actual problem.
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Top Industries

By visitors reading reviews
Manufacturing Company
9%
Computer Software Company
8%
Financial Services Firm
7%
Healthcare Company
6%
Performing Arts
12%
Manufacturing Company
9%
Construction Company
9%
Financial Services Firm
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business35
Midsize Enterprise18
Large Enterprise32
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise7
Large Enterprise7
 

Questions from the Community

What do you like most about CrowdStrike Falcon Complete?
It is a cloud-based solution. You can easily scale it.
What is your experience regarding pricing and costs for CrowdStrike Falcon Complete?
The cost is not reasonable and should be more cost-efficient. From an enterprise level perspective, it should be reduced by approximately 20 to 25%.
What needs improvement with CrowdStrike Falcon Complete?
Sometimes we are facing performance issues with the end-user systems, and sometimes it is blocking a few of our applications, which we later resolve with the team. Recently, we were having our call...
Ask a question
Earn 20 points
 

Also Known As

Falcon Complete
Netsurion Managed Threat Protection, Netsurion EventTracker
 

Overview

 

Sample Customers

Palm Beach State College, Mercedes-AMG, Pokemon, Telstra, Goldman Sachs, Zebra
The Salvation Army, The FRESH Market, Pacific Western Bank, NASA, American Academy of Orthopaedic Surgeons (AAOS), and Talbot’s Stores
Find out what your peers are saying about CrowdStrike Falcon Complete MDR vs. Netsurion and other solutions. Updated: April 2026.
892,678 professionals have used our research since 2012.