No more typing reviews! Try our Samantha, our new voice AI agent.

CrowdStrike Falcon Complete MDR vs Expel comparison

Why PeerSpot?
 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CrowdStrike Falcon Complete...
Ranking in Managed Detection and Response (MDR)
1st
Average Rating
8.6
Reviews Sentiment
6.8
Number of Reviews
100
Ranking in other categories
No ranking in other categories
Expel
Ranking in Managed Detection and Response (MDR)
14th
Average Rating
8.6
Reviews Sentiment
7.8
Number of Reviews
2
Ranking in other categories
SOC as a Service (5th)
 

Mindshare comparison

As of November 2026, in the Managed Detection and Response (MDR) category, the mindshare of CrowdStrike Falcon Complete MDR is 4.3%, down from 9.4% compared to the previous year. The mindshare of Expel is 2.4%, up from 2.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Managed Detection and Response (MDR) Mindshare Distribution
ProductMindshare (%)
CrowdStrike Falcon Complete MDR4.3%
Expel2.4%
Other93.3%
Managed Detection and Response (MDR)
 

Featured Reviews

reviewer2895252 - PeerSpot reviewer
Security Analyst at a real estate/law firm with 1,001-5,000 employees
Round-the-clock monitoring has freed our small team and improves our threat response focus
In terms of improvement for CrowdStrike Falcon Complete MDR, they just keep going full steam ahead. The biggest room for a house is the room for improvement, but as of right now, I don't have any complaints about CrowdStrike Falcon Complete MDR. Additional features that should be included in the next release of CrowdStrike Falcon Complete MDR would be on-demand scanning. That is something we have to do manually. For instance, if a user plugs in a USB device, even though in our environment we have USB devices locked completely, CrowdStrike Falcon Complete MDR will still read those devices even though they can't physically access them. If it does find malicious software, those are manually done still, and that's per the SLA. I have had a few of those that have come up, but those have been few and far between.
reviewer2917971 - PeerSpot reviewer
Founder And Principal Technical Consultant at a consultancy with 51-200 employees
Expel has transformed MDR workflows and now streamlines phishing response and SOC 2 audits
Some of the best features Expel offers is the ease of use. Ease of use is top of mind. It also provides an opportunity for me to replace my SOC. Not necessarily replace my SOC because I utilize contractors on an as-needed basis, but it allows me to stay lean. I do get 24/7 monitoring, although they recently shortened up on the 24/7 monitoring offering. It also allows me to augment the existing SOC that I have for larger companies or larger enterprises that rely on me for that. It then extends the use of the tools I already have, as I mentioned with SentinelOne. Octa is another that comes to mind, and then for larger organizations that use CrowdStrike.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"There's less workload on the endpoint."
"The features of Firewall Management control, combined with controls in NextGen, are the most useful for our clients."
"Crowdstrike has better support than Carbon Black."
"The most valuable features of CrowdStrike Falcon Complete are the modern and intuitive capabilities, and because it is cloud-based it is much easier to adopt and roll out to the environment."
"With the support of the CrowdStrike team, I rate them a ten out of ten."
"The combination of CrowdStrike technology and human security expertise in the MDR service is valuable because they know their tools better than anyone else, making it the best way to have a security operations center on top of CrowdStrike technology."
"My advice to others is this solution is good for finding security breaches in systems."
"My advice to anyone looking into implementing CrowdStrike Falcon Complete is to go for it."
"Expel's customer support is great."
"Their threat hunting protocol and process with AI and machine learning are strong, allowing for active and rapid responses."
 

Cons

"Its support should be improved. The product is amazing, but the problem is that their support team is overconfident about the product. If something happens, they don't listen. They keep arguing with the customer. It should have more reporting. Reports are not that customizable. We need customizable reports for our customers, but they not there in CrowdStrike as well as SentinelOne."
"CrowdStrike Falcon Complete MDR can be improved by working on their ability to provide file integrity monitoring a little bit better and across more platforms, but outside of the FIM, they are pretty solid."
"I would like to see CrowdStrike Falcon Complete XDR integrate more effectively with other technologies."
"Of course, the cost is going to take a couple of years to get back after the initial cost investment."
"CrowdStrike Falcon Complete does not include patch management functionality."
"It would be nice to have full-scale ESR reporting."
"I have found customer support to be fairly good but it could be quicker."
"Some processor utilization needs to be dropped because now Windows systems are consuming more CPU and RAM than earlier."
"I think the 24/7 SOC could be improved."
"The one area where Expel may not measure up is if a customer requires a managed SIEM as part of their overall solution. There's a gap there, and solutions might require third-party assistance for management."
 

Pricing and Cost Advice

"There is a standard license to use CrowdStrike Falcon Complete."
"There is a license for this solution and everything is included. However, The price of the could be lower."
"The pricing is a little bit higher than other OEM competitors in the market, like SentinelOne and Trend Micro."
"CrowdStrike offers training at an additional cost, so many organizations wouldn't want that route."
"The pricing could be lower."
"We pay 40,000 euros to use this solution."
"The licensing cost for CrowdStrike Falcon Complete is fair, and I would give it a five out of five. You have to pay per device/user."
"While CrowdStrike Falcon Complete is expensive, it offers great features and functionality."
Information not available
report
Use our free recommendation engine to learn which Managed Detection and Response (MDR) solutions are best for your needs.
920,769 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Outsourcing Company
11%
Manufacturing Company
9%
Financial Services Firm
8%
Comms Service Provider
6%
Financial Services Firm
15%
Construction Company
10%
Computer Software Company
8%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business43
Midsize Enterprise23
Large Enterprise39
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for CrowdStrike Falcon Complete?
This service has definitely decreased the time needed for detecting, investigating, or responding to threats. As for how much it has decreased, I would say dramatically. It's hard to put a specific...
What needs improvement with CrowdStrike Falcon Complete?
An improvement I could suggest for this service would be a live support option because sometimes we reach out to CrowdStrike Falcon Complete MDR, and it takes some time to get a quicker response if...
What is your primary use case for CrowdStrike Falcon Complete?
We acquired CrowdStrike Falcon Complete MDR about seven months ago. The security challenges or resource constraints that led my company to choose CrowdStrike Falcon Complete MDR stem from using a d...
What is your experience regarding pricing and costs for Expel?
Expel's pricing has adapted as the market evolved and has become competitive over the past twelve months.
What needs improvement with Expel?
The one area where Expel may not measure up is if a customer requires a managed SIEM as part of their overall solution. There's a gap there, and solutions might require third-party assistance for m...
What is your primary use case for Expel?
I have experience reselling Expel. Customers often come to me wanting to evaluate multiple providers to make a choice based on their specific use cases, requirements, technology investments, and so...
 

Also Known As

Falcon Complete
Workbench, Expel SOC-as-a-Service
 

Overview

 

Sample Customers

Palm Beach State College, Mercedes-AMG, Pokemon, Telstra, Goldman Sachs, Zebra
Amanda Fennell CSO
Find out what your peers are saying about CrowdStrike, SentinelOne, Huntress and others in Managed Detection and Response (MDR). Updated: October 2026.
920,769 professionals have used our research since 2012.