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CrowdStrike Falcon Complete MDR vs Expel comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CrowdStrike Falcon Complete...
Ranking in Managed Detection and Response (MDR)
3rd
Average Rating
8.6
Reviews Sentiment
7.1
Number of Reviews
81
Ranking in other categories
No ranking in other categories
Expel
Ranking in Managed Detection and Response (MDR)
14th
Average Rating
9.0
Reviews Sentiment
8.2
Number of Reviews
1
Ranking in other categories
SOC as a Service (4th)
 

Mindshare comparison

As of August 2026, in the Managed Detection and Response (MDR) category, the mindshare of CrowdStrike Falcon Complete MDR is 5.0%, down from 12.1% compared to the previous year. The mindshare of Expel is 2.5%, up from 1.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Managed Detection and Response (MDR) Mindshare Distribution
ProductMindshare (%)
CrowdStrike Falcon Complete MDR5.0%
Expel2.5%
Other92.5%
Managed Detection and Response (MDR)
 

Featured Reviews

Sachin Bode - PeerSpot reviewer
IT Manager at IFB Industries Ltd
Managed detection has strengthened our defenses and has provided real-time threat visibility
Sometimes we are facing performance issues with the end-user systems, and sometimes it is blocking a few of our applications, which we later resolve with the team. Recently, we were having our call center application running on the systems, which suddenly stopped working because CrowdStrike Falcon Complete MDR was not allowing it to run. After removing CrowdStrike Falcon Complete MDR, it started working, and then later we added the application URLs and the communication URLs to CrowdStrike Falcon Complete MDR allow list, so it started working. Some processor utilization needs to be dropped because now Windows systems are consuming more CPU and RAM than earlier. Windows 10 was fine, but Windows 11 is consuming more CPU and RAM. If CrowdStrike Falcon Complete MDR is contributing to consuming the resources, then other applications are taking a lot of time to run. In Windows 11, we are facing this issue sometimes, and we need more powerful systems than earlier. I would also appreciate improvements on the pricing side. Some of our locations where people are isolated, we are not buying CrowdStrike Falcon Complete MDR due to the pricing. If there is a nominal reduction in the price, then we will go for everyone in the organization.
reviewer2578461 - PeerSpot reviewer
MDR Specialist at a tech services company with 201-500 employees
Rapid threat management and diverse technology integration for effective monitoring
Expel has made it easier for companies to monitor and manage various log sources. With its vast integration portfolio, customers can efficiently monitor diverse environments. Time to value is quick, as Expel can turn their service up very rapidly. They have both automated active responses and human processes that quicken threat resolution.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"CrowdStrike Falcon Complete's most valuable features are efficient dashboards and their ease of management."
"They have been very responsive."
"The features of Firewall Management control, combined with controls in NextGen, are the most useful for our clients."
"The features I have found valuable are artificial intelligence, which protects us against malicious forces of any kind, and device control through the remote execution tool."
"EDR and Next-Generation Antivirus (NGAV) are good features. The Spotlight feature is also good, and it also can detect patching-related vulnerabilities."
"The most valuable feature is that it has a zero-day approach. It does not work with the signature itself. It looks into what is happening on an endpoint and protects you better against threats that are not yet known but are captured in a signature. It provides far better detection than when it is only signature-based. You get much quicker protection against any new threat. This is the most important feature of the CrowdStrike solution."
"The exposure management covers vulnerability management in discovery."
"I think the AI and the analytics around stopping threats as they come in and learning as threats happen is probably the biggest selling feature."
"Their threat hunting protocol and process with AI and machine learning are strong, allowing for active and rapid responses."
 

Cons

"All of our customers complain about the reporting and say that it is very poor."
"The solution needs to have human involvement, they could improve by having more automation where the solution can take the necessary action on time and more accurately."
"People should be able to obtain training at any point of the engagement so that if somebody who doesn't have the basic knowledge is getting thrown into it, they are able to get trained, and CrowdStrike is able to help them out."
"I prefer to put a pound into the prevention and an ounce into the cure, but CrowdStrike put more focus into the EDR. This works as a business model for them, as they get a lot of customers purchasing their MDR services, usually SMBs lacking the staff to leverage the EDR tool themselves adequately. We have many such customers. I would much rather see more refinement and investment into the prevention side of the equation, though CrowdStrike has a good engine. The solution is as effective as SentinelOne and Windows Defender for Endpoint; it's an excellent endpoint protection solution."
"The customization could be tweaked."
"The solution is geared more towards larger organizations, so it can be difficult for organizations with smaller budgets to utilize the solution."
"There can be an application for the mobile device for the administrator of the platform to have an overview. In less than two minutes, they should be able to see what is going on and take action."
"The solution should include some sort of DLP capabilities."
"The one area where Expel may not measure up is if a customer requires a managed SIEM as part of their overall solution. There's a gap there, and solutions might require third-party assistance for management."
 

Pricing and Cost Advice

"CrowdStrike Falcon Complete is very expensive in comparison to Bitdefender."
"At approximately €60 per machine, per year, I think that it's a good price point."
"CrowdStrike offers training at an additional cost, so many organizations wouldn't want that route."
"I think the pricing is a little high."
"We pay 40,000 euros to use this solution."
"There is an annual subscription."
"There is a license for this solution and everything is included. However, The price of the could be lower."
"The price is okay, although you're not going to get away cheap when it comes to security."
Information not available
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Top Industries

By visitors reading reviews
Manufacturing Company
9%
Financial Services Firm
9%
Outsourcing Company
8%
Computer Software Company
7%
Financial Services Firm
14%
Construction Company
11%
Manufacturing Company
9%
Computer Software Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business35
Midsize Enterprise18
Large Enterprise33
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for CrowdStrike Falcon Complete?
The cost is not reasonable and should be more cost-efficient. From an enterprise level perspective, it should be reduced by approximately 20 to 25%.
What needs improvement with CrowdStrike Falcon Complete?
Sometimes we are facing performance issues with the end-user systems, and sometimes it is blocking a few of our applications, which we later resolve with the team. Recently, we were having our call...
What is your primary use case for CrowdStrike Falcon Complete?
We switched from Trend Micro products to CrowdStrike Falcon Complete MDR. Previously, our internal team was managing Trend Micro, but there were some gaps in managing it. We have now selected Crowd...
What is your experience regarding pricing and costs for Expel?
Expel's pricing has adapted as the market evolved and has become competitive over the past twelve months.
What needs improvement with Expel?
The one area where Expel may not measure up is if a customer requires a managed SIEM as part of their overall solution. There's a gap there, and solutions might require third-party assistance for m...
What is your primary use case for Expel?
I have experience reselling Expel. Customers often come to me wanting to evaluate multiple providers to make a choice based on their specific use cases, requirements, technology investments, and so...
 

Also Known As

Falcon Complete
Workbench, Expel SOC-as-a-Service
 

Overview

 

Sample Customers

Palm Beach State College, Mercedes-AMG, Pokemon, Telstra, Goldman Sachs, Zebra
Amanda Fennell CSO
Find out what your peers are saying about Huntress, SentinelOne, CrowdStrike and others in Managed Detection and Response (MDR). Updated: July 2026.
908,800 professionals have used our research since 2012.