I have experience reselling Expel. Customers often come to me wanting to evaluate multiple providers to make a choice based on their specific use cases, requirements, technology investments, and so forth. Expel is beneficial for customers with diverse environments in terms of technologies that need monitoring and managed detection and response. It's particularly effective if the customer has a deep cloud deployment.
Rapid threat management and diverse technology integration for effective monitoring
What is our primary use case?
How has it helped my organization?
Expel has made it easier for companies to monitor and manage various log sources. With its vast integration portfolio, customers can efficiently monitor diverse environments. Time to value is quick, as Expel can turn their service up very rapidly. They have both automated active responses and human processes that quicken threat resolution.
What is most valuable?
The most valuable features of Expel include the short time to value, their vast library of technology integrations, and their easy-to-use Workbench platform. Their threat hunting protocol and process with AI and machine learning are strong, allowing for active and rapid responses.
What needs improvement?
The one area where Expel may not measure up is if a customer requires a managed SIEM as part of their overall solution. There's a gap there, and solutions might require third-party assistance for management. If Expel could provide a place to store logs, it could satisfy this gap.
For how long have I used the solution?
I've been associated with Expel for a little over two years.
How are customer service and support?
Expel's customer service is very high, at an eight or nine out of ten. They provide strong service despite the natural limitations of human involvement.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have customers who have switched from Expel to others and vice versa. Some started without any provider and chose Expel after evaluations.
How was the initial setup?
The initial setup of Expel is very straightforward and easy, often completed in a few days. If the customer provides the necessary access, the setup can be done rapidly.
What about the implementation team?
The implementation typically involves an onboarding manager, an onboarding engineer, and possibly someone from customer success, alongside a single point of contact from the customer's side.
What was our ROI?
Expel's Workbench platform and dashboards provide the ability to compare similar tools in a customer's environment. This allows customers to assess which tools are more effective and possibly eliminate redundancy, providing cost savings.
What's my experience with pricing, setup cost, and licensing?
Expel's pricing has adapted as the market evolved and has become competitive over the past twelve months.
What other advice do I have?
I currently have two deals that Expel is likely to win, indicating my recommendation for the solution.
I'd rate the solution nine out of ten.
