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Lookout vs Zscaler Internet Access comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Feb 8, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Lookout
Average Rating
7.6
Reviews Sentiment
7.1
Number of Reviews
3
Ranking in other categories
Threat Intelligence Platforms (TIP) (28th), Endpoint Detection and Response (EDR) (51st), Mobile Threat Defense (3rd)
Zscaler Internet Access
Average Rating
8.4
Reviews Sentiment
6.6
Number of Reviews
59
Ranking in other categories
Secure Web Gateways (SWG) (3rd), Internet Security (2nd)
 

Mindshare comparison

While both are Security Software solutions, they serve different purposes. Lookout is designed for Mobile Threat Defense and holds a mindshare of 19.8%, down 26.0% compared to last year.
Zscaler Internet Access, on the other hand, focuses on Secure Web Gateways (SWG), holds 12.4% mindshare, down 15.7% since last year.
Mobile Threat Defense Market Share Distribution
ProductMarket Share (%)
Lookout19.8%
Zimperium26.9%
Check Point Harmony Mobile11.9%
Other41.4%
Mobile Threat Defense
Secure Web Gateways (SWG) Market Share Distribution
ProductMarket Share (%)
Zscaler Internet Access12.4%
Cisco Umbrella13.7%
Prisma Access by Palo Alto Networks9.2%
Other64.7%
Secure Web Gateways (SWG)
 

Featured Reviews

DB
IT Manager at NHS Trust
Enhanced mobile security with visibility into app and website usage, but installation challenges remain
We use Lookout for mobile devices, such as phones It has reduced our risk around mobile devices. I like the security features and being able to see what apps and websites people are using. There is nothing we have come across that we've desired. We have been using Lookout for one year. The…
Mohan Janarthanan - PeerSpot reviewer
Assosiate Vice President at Novac Technology Solutions
User access management and threat prevention are enhanced with user-friendly controls
The best features Zscaler Internet Access offers include application control, tenant segregation, and PoP center regions which have low availability zones. The internet access is very successful and bandwidth speed is excellent. It also has application-based control, URL-based control, and SSL inspection capabilities, which are very useful. Additionally, the in-depth CASB segregation is very beneficial to us. One unique feature I found helpful is the tenant level restrictions, which we use to only access our organization's tenant level mail IDs, drives, and specific tenant level access while restricting public access. Zscaler Internet Access has positively impacted our organization as we have noticed substantial outputs and income. It has improved our security environment control and endpoint protection. It prevents numerous web attacks through its AI/ML incorporated capability which identifies malware, threats, and viruses. It has a toggle button to enable features entirely at the tenant level for all users onboarded into Zscaler Internet Access, resulting in much better outcomes.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable features are the antivirus as a whole, the anti-malware, and all of the protection features that scan our enterprise devices."
"We have not had any issues with bugs or breakdowns."
"The protection offered by the product is the most valuable feature. It detects vulnerabilities or traps on our users' phones and then prompts them to clean up their devices. Tools we used previously would only discover, which required us to gather information on the backend, so Lookout is a welcome upgrade."
"​After a proper implementation, the maintenance is very low.​"
"The protection is most valuable."
"The most valuable features of Zscaler Internet Access are it's on the cloud, high network performance, and the interception of users is very easy."
"The product's initial setup phase is a bit easy, as one doesn't need high technical expertise."
"SSL inspection is a valuable feature."
"The initial setup is very straightforward."
"We like Zscaler's traffic filtering, web security, DLP, and IPS features. The real-time threat protection is excellent."
"Stability-wise, I rate the solution a nine and a half out of ten...The setup phase was easy."
 

Cons

"We just submitted an enhancement request reflecting the main area we want to see improvement in; the APIs. Currently, we're able to build dashboards, but it's somewhat backward because we use our MDM API to create them. Lookout should provide API to customers so we can query our data and use it in our cloud, and this is the only outstanding area for improvement with the product right now."
"The initial setup requires a little bit of experience with configuration."
"From the analysis that we've done, they do seem to be maybe a step behind in trying to enter the market with a new solution. But when they do pick up, they do come out with some good products."
"Another thing that I would like to see is if Zscaler could have a separate product for direct access. I looked at a private access solution, but I understand there's a separate product that isn't integrated with this."
"The deployment process of Zscaler Cloud Connector needs to be more user-friendly."
"If they can also integrate with the multi-factor authentication to prompt users to do another, second-factor authentication, that would be ideal."
"The pricing is an issue. It is expensive if you have all of your users in the same location. It is expensive compared to other firewalls on the market."
"Zscaler should continue to make the user interface better. They should also improve the backup network and continue to expand it so that it can handle larger numbers of customers."
"Technical support could be better."
"In terms of user experience, it could be better."
"The admin UI and documentation for Zscaler Internet Access could be more intuitive for new users, specifically during initial rollout and advanced policy design."
 

Pricing and Cost Advice

"The pricing is fair; it's comparable to our previous solution, and we carried out multiple POCs and POVs (proof of value). The product is worth the money we pay for it."
"Lookout is definitely on the lower end when it comes to price point and that seems to be the only differentiator. The technology is in place in this space and it's really about who is coming in at the better price point now."
"We pay around 6,500 INR per user per year, which is very expensive. I would rate Zscaler's pricing one out of five."
"The pricing is an issue. It is expensive compared to other firewalls on the market."
"It is quite expensive. It does its job, but it is quite expensive for what we need."
"Roughly, we might spend $70,000 a month on the solution. We don't pay for anything beyond the standard licensing fee."
"There are multiple bundles: enterprise, business, and transformation. Transformation includes all the features, but recently I've seen a few more line items that are additional costs. Overall, it's expensive."
"We have found the solution to be expensive."
"The pricing for Zscaler Internet Access could be made cheaper."
"It is a few pounds per user per month."
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Top Industries

By visitors reading reviews
Computer Software Company
16%
Financial Services Firm
10%
Manufacturing Company
10%
Government
7%
Computer Software Company
13%
Manufacturing Company
11%
Financial Services Firm
10%
Comms Service Provider
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business2
Large Enterprise5
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise10
Large Enterprise37
 

Questions from the Community

What is your experience regarding pricing and costs for Lookout?
The pricing is a little expensive. We are currently looking at comparisons with other solutions, including Umbrella.
What needs improvement with Lookout?
There is nothing we have come across that we've desired.
What is your primary use case for Lookout?
We use Lookout for mobile devices, such as phones.
Which is the better security solution - Cisco Umbrella or Zscaler?
Cisco Umbrella and Zscaler Internet Access are two broad-spectrum Internet security solutions that I have tried. Zscaler Internet Access is a good option for carrying out multiple security functi...
Which is better, Zscaler internet access or Netsckope CASB?
We researched Netskope but ultimately chose Zscaler. Netskope is a cloud access security broker that helps identify and manage cloud applications, protecting your sensitive data from exfiltration....
What is your experience regarding pricing and costs for Zscaler Internet Access?
It is only for big companies currently and they only focus on that. That is one of the problems to get into the market. Of course, it is an expensive product.
 

Also Known As

CipherCloud
ZIA
 

Overview

 

Sample Customers

Information Not Available
Ulster-Greene ARC, BanRegio, HDFC, Ralcorp Holdings Inc., British American Tobacco, Med America Billing Services Inc., Lanco Group, Aquafil, Telefonica, Swisscom, Brigade Group
Find out what your peers are saying about Lookout vs. Zscaler Internet Access and other solutions. Updated: July 2025.
881,733 professionals have used our research since 2012.