ManageEngine OpManager and vRealize Network Insight offer significant benefits in network monitoring and management. OpManager is praised for its pricing and support efficiency, while vRealize Network Insight stands out in features and integration.
Features: ManageEngine OpManager includes network device monitoring, robust server monitoring, and an alerting system for real-time failure detection. It offers detailed network visibility and capacity management tools. Its integration capabilities and FIM and SIEM features are highly regarded. vRealize Network Insight is known for rich visualization of network flows, an intuitive interface, and microsegmentation facilitation. It provides extensive monitoring and analysis capabilities, crucial for network planning and troubleshooting.
Room for Improvement: ManageEngine OpManager needs better support, enhanced dashboard customization, and improved documentation. Stability during upgrades and a more intuitive configuration process require attention. vRealize Network Insight could benefit from expanded third-party support, simplified integrations, and reduced costs. Enhancements in microsegmentation rules and interoperability with multi-vendor environments are also necessary.
Ease of Deployment and Customer Service: ManageEngine OpManager is mainly deployed on-premises and receives mixed feedback regarding support. Some users have excellent experiences, while others encounter delays. Technical assistance is generally responsive. vRealize Network Insight, also primarily on-premises, has excellent customer and technical support, though there is a need for 24/7 coverage and quicker escalation processes.
Pricing and ROI: ManageEngine OpManager is cost-effective, with a competitive pricing model offering quick ROI through reduced staffing needs and improved uptime. vRealize Network Insight is more expensive, but the cost is justified through its comprehensive features, providing immediate ROI through enhanced uptime and reduced troubleshooting time with its monitoring capabilities.
I would give nine points out of ten for ManageEngine OpManager's technical support.
More support is needed, especially on weekends.
I would recommend a rating of ten out of ten for support.
It's difficult to find necessary documentation, open tickets, and get support.
We are paying too much for technical support from VMware.
Scalability is needed more in automation and AI functionalities.
We are managing that one but usually we have an API connector between our firewall vendor and our VMware NSX.
If identifying the interface was easier, it would take less time to configure.
There is a call for ManageEngine OpManager to scale better in automation and AI functionality.
Broadcom should improve by going back to what was working before, offering the suite of tools that clients actually use, and allowing clients to decide the best options for them.
Pricing for ManageEngine OpManager is good and negotiable with the distributor;
Broadcom is known for increasing product prices, making them expensive compared to what people used to pay.
The automated reporting back, which includes identifying the top list and trends, as well as session monitoring from the end user to server through routers and firewalls, provides exact issue notifications for network problems.
The dashboard is unique and user-friendly.
One of the biggest problems with VMware NSX is logging, and vRealize Network Insight helps by providing comprehensive logs.
ManageEngine OpManager is a network, server, and virtualization monitoring software that helps SMEs, large enterprises and service providers manage their data centers and IT infrastructure efficiently and cost effectively. Automated workflows, intelligent alerting engines, configurable discovery rules, and extendable templates enable IT teams to setup a 24x7 monitoring system within hours of installation.
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