Micro Focus ZENworks Asset Management vs ServiceNow comparison

OpenText and ServiceNow are both solutions in the IT Asset Management category. OpenText is ranked #24, while ServiceNow is ranked #1 with an average rating of 8.6. OpenText holds a 1.2% mindshare in IAM, compared to ServiceNow’s 13.8% mindshare. Additionally, 100% of OpenText users are willing to recommend the solution, compared to 91% of ServiceNow users who would recommend it.

Micro Focus ZENworks Asset ...

Read 1 Micro Focus ZENworks Asset Management review

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284 Comparison Views

100% willing to recommend

ServiceNow

Read 224 ServiceNow reviews

23,781 Views
4,043 Comparison Views

91% willing to recommend

Micro Focus ZENworks Asset ...

ServiceNow

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Micro Focus ZENworks Asset Management and ServiceNow based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Lansweeper, Qualys and others in IT Asset Management.

To learn more, read our detailed IT Asset Management Report (Updated: January 2026).

Buyer's Guide

IT Asset Management

January 2026

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Helped 881,757 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Micro Focus ZENworks Asset ...

Ranking in IT Asset Management

24th

Average Rating

7.0

Reviews Sentiment

6.3

Number of Reviews

Ranking in other categories

License Management (14th)

ServiceNow

Ranking in IT Asset Management

1st

Average Rating

8.6

Reviews Sentiment

6.8

Number of Reviews

224

Ranking in other categories

Help Desk Software (1st), IT Service Management (ITSM) (1st), Rapid Application Development Software (2nd), No-Code Development Platforms (1st)

Mindshare comparison

As of February 2026, in the IT Asset Management category, the mindshare of Micro Focus ZENworks Asset Management is 1.2%, up from 0.3% compared to the previous year. The mindshare of ServiceNow is 13.8%, down from 23.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Asset Management Market Share Distribution
Product	Market Share (%)
ServiceNow	13.8%
Micro Focus ZENworks Asset Management	1.2%
Other	85.0%

IT Asset Management

Featured Reviews

Isam Ahmed

System analyst at Ministry of Interior

Has an easy initial setup process, but its stability needs improvement

We use the product for asset management The product’s stability needs improvement. We have been using Micro Focus ZENworks Asset Management for two years. I rate the product's stability an eight out of ten. It could be better. Our organization has around 50-100 Micro Focus ZENworks Asset…

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MichaelTang1

Manager of Security Engineering & Architecture at a outsourcing company with 5,001-10,000 employees

Seamless data integration and advanced automation improve service delivery efficiency

I think that nothing needs to be improved with the product; you just need the user to commit and spend appropriate time to overcome that learning curve. Once that is done, the product itself is pretty wonderful. I've seen a very nicely built interface with ServiceNow, and I've also seen the ugliest version that feels outdated. ServiceNow does allow that team to exist. They should modernize their fonts and their layout, the UI friendliness. They did introduce AI, chatbots, and AI on the back end, so that's wonderful and extremely useful if you train it. If you don't train it, it's pretty useless. Assessing the impact of ServiceNow's automation on service delivery times is complicated. The engineers who operate on ServiceNow find it isn't straightforward because the data set is accessible by everybody. The problem is that understanding how to manage that data set requires an enormous amount of engineering skill set to run the product. I would not hand the key to the customer; I would highly recommend that ServiceNow take control of that. Instead of offering support for the software, they should offer administrative support for the software. They should provide professional service or some kind of support system that allows us to use their product at a faster pace. I'm sure they offer something, but it's often outrageously expensive, or they rely on another company to resell their product and offer professional service. It makes no sense in my opinion, and they should offer the team at the front to help customize the product to fit each company's needs, as every company has different demands and forms of submitting a request that need adjustment over time.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It is a scalable product."

"You can scale the solution."

"The solution is easy to use, simple to make queries, flexible to configure, integrates well, and supports all of our companies needs."

"ServiceNow is great. You can download the data into Excel and you can basically create reports. It's very flexible."

"The solution's initial setup process is easy."

"ServiceNow is a cloud solution. That fact was very important for us, that it is not an on-prem solution, as it reduces our internal cost of support."

"There are many expansions available."

"ServiceNow offers a range of ITSM, IT incident management, and PRCPs."

"It's a very low-code platform, and it's simple. The user experience is also really good."

More ServiceNow pros

Cons

"The product’s stability needs improvement."

"It became kind of complex to set it up without a general lack of knowledge of the particular feature-function capabilities. Features and capabilities could have been explained better to the end-users."

"One thing I don't care for is the reporting and the way it functions."

"The reporting, which also includes dashboards, needs to be improved, and there should also be the ability to turn on and off portions of Project Management. Currently, as soon as you install the new version, you've got to go back there and make all the tweaks. There should be just a configuration file that goes to the new version. The Project Management module does not leverage the knowledge base the way it should, and there is no built-in ability to get to the articles. Resource management should be easier. It would be amazing if they can make resource management a little bit more graphical. There are other solutions that I've seen where resource management was a more visual experience."

"Vulnerability management could be improved. Also, integration with tools such as Microsoft Defender ATP needs improvement."

"The contract module is quite rudimentary and doesn't support contract line items."

"The solution could improve by making the CMDB integrate with a CI better to allow it to be seen across multiple platforms."

"I would like to see more functionality in terms of custom workflows, not impacting the overall platform health."

"The scalability needs improvement."

More ServiceNow cons

Pricing and Cost Advice

"The product has reasonable pricing."

"The licensing cost is based on your partnership with ServiceNow and what you have selected for implementation. There is an annual license cost which is calculated based on your number of devices."

"ServiceNow is a leader and its pricing is quite good, quite competitive... Sometimes some plugins are not priced reasonably but, generally, the platform itself, its modules, are priced reasonably."

"The price is okay for us. It's reasonable."

"For the modules we use, we found it competitive. I can't think of any costs in addition to the licensing fees."

"The price could be a little lower for the solution. Many of my customers have issues with the licensing process, they have to make it easier and straightforward."

"The pricing is reasonable and affordable, making it suitable for businesses ranging from small to large scale."

"The licensing expenses are excessively high."

"We know that ServiceNow is not cheap, it's more expensive than other solutions. But we are trying to increase our ability to handle tickets so that the cost per ticket is less."

More ServiceNow pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Financial Services Firm

12%

Manufacturing Company

10%

Computer Software Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	55
Midsize Enterprise	35
Large Enterprise	166

Questions from the Community

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Which solution is better for developing non-ITSM applications: OutSystems or Service Now?

The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...

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Would you choose ServiceNow over Microsoft PowerApps?

Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...

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What do you like most about ServiceNow?

The solution has a user-friendly interface.

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Compared 4% of the time

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Product Reports

Buyer's Guide

IT Asset Management

January 2026

Micro Focus ZENworks Asset Management report

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Buyer's Guide

ServiceNow

January 2026

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Also Known As

Novell IT Asset Management

No data available

Overview

Micro Focus ZENworks Asset Management integrates inventory, software usage, and license reconciliation to get the most accurate view of software installations and license compliance available. The combination of hardware, software, and purchasing data enables you to get a complete view of your IT assets. This ensures license compliance and eliminates software overspending.

OpenText

ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.

ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.

ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.

“The Smarter Way to Workflow”

ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.

ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.

ServiceNow offers service management software for industries including:

Cloud services
Education
Financial services
Government
Healthcare
Manufacturing
Telecommunications

Reviews from Real Users

PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.”

ServiceNow

Sample Customers

Sesame, Catharina Ziekenhuis, Kent and Medway Health Informatics Service, Maidstone and Tunbridge Wells NHS Trust, Schuco International KG, Spring Independent School District, Tropitone Furniture

AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow

Find out what your peers are saying about ServiceNow, Lansweeper, Qualys and others in IT Asset Management. Updated: January 2026.

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We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.