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Micro Focus ZENworks Asset Management vs ServiceNow comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Micro Focus ZENworks Asset ...
Ranking in IT Asset Management
24th
Average Rating
7.0
Reviews Sentiment
6.3
Number of Reviews
1
Ranking in other categories
License Management (14th)
ServiceNow
Ranking in IT Asset Management
1st
Average Rating
8.6
Reviews Sentiment
6.8
Number of Reviews
232
Ranking in other categories
Help Desk Software (1st), IT Service Management (ITSM) (1st), Rapid Application Development Software (2nd), No-Code Development Platforms (1st)
 

Mindshare comparison

As of May 2026, in the IT Asset Management category, the mindshare of Micro Focus ZENworks Asset Management is 1.3%, up from 0.2% compared to the previous year. The mindshare of ServiceNow is 12.9%, down from 21.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Asset Management Mindshare Distribution
ProductMindshare (%)
ServiceNow12.9%
Micro Focus ZENworks Asset Management1.3%
Other85.8%
IT Asset Management
 

Featured Reviews

Isam Ahmed - PeerSpot reviewer
System analyst at Ministry of Interior
Has an easy initial setup process, but its stability needs improvement
We use the product for asset management The product’s stability needs improvement. We have been using Micro Focus ZENworks Asset Management for two years. I rate the product's stability an eight out of ten. It could be better.  Our organization has around 50-100 Micro Focus ZENworks Asset…
Hemanthreddy Vakiti - PeerSpot reviewer
Data engineer at a tech vendor with 10,001+ employees
Structured workflows have improved SLA compliance and now support prioritized incident handling
I think the licensing and pricing of ServiceNow is quite expensive compared to other tools. For large organizations, it is acceptable, but specifically for small and medium organizations to track incidents or change requests, ServiceNow is quite expensive. Sometimes performance can be slow when workflows and integrations are configured for complex tasks. For advanced customizations or advanced features which we rarely use, the documentation is not up to standard. The documentation needs to be improved for advanced customization features. However, the platform is stable overall and the features are quite good. The user experience and performance concerns I mentioned are areas I want to be improved. When many workflows and interactions are configured, performance is slow. For the features it is providing, it is quite expensive. If these performance features are improved, we can easily pay that price and get the return on investment.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It is a scalable product."
"Easy to implement and consolidate different platforms and users with useful functionalities."
"ServiceNow gives us a lot for free: workflows, organizational structures, service portal, forms, reporting, disaster recovery, and so on."
"If you stick to the out-of-the-box solution, it's an easy setup."
"The feature that I have found most valuable from ServiceNow is the ability to assign sub-tasks to different teams, including problem tickets and the regular and chain tasks."
"If you're really wanting to understand the time and the effort and the amount of work that flows through your organization, utilizing ServiceNow can help you really build that infrastructure out by tracking incidents and then taking incidents to problems and making sure you have a changed infrastructure, really understand how much downtime you could have with an environment."
"I would say one of the best things on ServiceNow platform is the way how you can quickly automate delivery of services or goods to the end-user."
"We switched because it has helped to reduce operational IT costs by 30-50%."
"Overall, I rate ServiceNow 10 out of 10."
 

Cons

"The product’s stability needs improvement."
"The utilization of AI in ServiceNow needs enhancement."
"ServiceNow's customization is not too agile in those cases; it takes a little bit of time."
"Change Management is the area I have found that this tool can be improved because there are so many fields which are missing, such as urgency of the customer request and how the priority is defined."
"We don't have a huge amount of password reset requests, but the minimum package of resets that ServiceNow offers is much more than we need."
"I feel like there should be perhaps more unit testing before patches are rolled out because every patch has broken our entire catalog."
"I would like to see Advanced Intelligent Automation."
"The customer service of the product right now isn't very good. It's an aspect they really need to improve."
"I would say there had been times where it's taking a long time for a resolution."
 

Pricing and Cost Advice

"The product has reasonable pricing."
"$230 per user."
"Isn't pricing always too much? We really do chafe at the ITIL licensing. ITOM is also pretty expensive."
"The price of this solution is expensive."
"This is a pretty expensive product, so the licensing could be better."
"I would say it is moderately expensive, ranging from six to seven on a scale of ten."
"I know that it's not too bad because people continue to use it and they are happy to renew up their contract."
"I rate the solution's pricing a six out of ten. The pricing for ServiceNow is based on a SaaS platform with annual contracts. However, it may not offer much flexibility for adjusting usage in the short term."
"The price of the solution is comparable to industry standards. For the features that we received, it is reasonable."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
12%
Manufacturing Company
10%
Government
7%
Computer Software Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business56
Midsize Enterprise35
Large Enterprise179
 

Questions from the Community

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Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...
Would you choose ServiceNow over Microsoft PowerApps?
Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...
What is your experience regarding pricing and costs for ServiceNow?
ServiceNow's pricing is fine. We have accounting for each headcount for ServiceNow, and the pricing is actually good.
 

Also Known As

Novell IT Asset Management
No data available
 

Overview

 

Sample Customers

Sesame, Catharina Ziekenhuis, Kent and Medway Health Informatics Service, Maidstone and Tunbridge Wells NHS Trust, Schuco International KG, Spring Independent School District, Tropitone Furniture
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Find out what your peers are saying about ServiceNow, Lansweeper, Qualys and others in IT Asset Management. Updated: April 2026.
894,668 professionals have used our research since 2012.