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Micro Focus ZENworks Asset Management vs ServiceNow comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Micro Focus ZENworks Asset ...
Ranking in IT Asset Management
24th
Average Rating
7.0
Reviews Sentiment
6.3
Number of Reviews
1
Ranking in other categories
License Management (14th)
ServiceNow
Ranking in IT Asset Management
1st
Average Rating
8.6
Reviews Sentiment
6.8
Number of Reviews
232
Ranking in other categories
Help Desk Software (1st), IT Service Management (ITSM) (1st), Rapid Application Development Software (2nd), No-Code Development Platforms (1st)
 

Mindshare comparison

As of May 2026, in the IT Asset Management category, the mindshare of Micro Focus ZENworks Asset Management is 1.3%, up from 0.2% compared to the previous year. The mindshare of ServiceNow is 12.9%, down from 21.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Asset Management Mindshare Distribution
ProductMindshare (%)
ServiceNow12.9%
Micro Focus ZENworks Asset Management1.3%
Other85.8%
IT Asset Management
 

Featured Reviews

Isam Ahmed - PeerSpot reviewer
System analyst at Ministry of Interior
Has an easy initial setup process, but its stability needs improvement
We use the product for asset management The product’s stability needs improvement. We have been using Micro Focus ZENworks Asset Management for two years. I rate the product's stability an eight out of ten. It could be better.  Our organization has around 50-100 Micro Focus ZENworks Asset…
Hemanthreddy Vakiti - PeerSpot reviewer
Data engineer at a tech vendor with 10,001+ employees
Structured workflows have improved SLA compliance and now support prioritized incident handling
I think the licensing and pricing of ServiceNow is quite expensive compared to other tools. For large organizations, it is acceptable, but specifically for small and medium organizations to track incidents or change requests, ServiceNow is quite expensive. Sometimes performance can be slow when workflows and integrations are configured for complex tasks. For advanced customizations or advanced features which we rarely use, the documentation is not up to standard. The documentation needs to be improved for advanced customization features. However, the platform is stable overall and the features are quite good. The user experience and performance concerns I mentioned are areas I want to be improved. When many workflows and interactions are configured, performance is slow. For the features it is providing, it is quite expensive. If these performance features are improved, we can easily pay that price and get the return on investment.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It is a scalable product."
"In my experience, ServiceNow's most valuable feature is its flexibility. If you have a DevOps or development team, you can customize it to meet your specific needs. The tool's dashboard categorizes incidents, making managing it much easier."
"It uses a common base of data and allows different types of records to pull from that same base of data."
"The most valuable aspect of the solution is the possibility of the application development cap so that we can digitize workflows."
"ServiceNow is the best ticketing tool I have used so far."
"Easy to integrate with third-party applications."
"They have thought through it, and not just the whole domain in the platform but now they have connected it to the business side, the business needs and the processes, the work that people do down to the technology."
"In financial management, this platform has the infrastructure allowing us to expand the way we want to, giving you many business rules and budget models to optimize your workflow, and integrating this solution with other platforms is extremely easy to do."
"As a platform approach I would say I really like this vision of saying ServiceNow is an application platform now as a service where we can build any application we want to so we have some applications on the baseline like in sales management, like change management, now customer services, like security operation."
 

Cons

"The product’s stability needs improvement."
"I would like to see Advanced Intelligent Automation."
"System deployment and automation capabilities could be within the platform, similar to competitors."
"There is inherent complexity with this tool because of the number of things that it can do."
"Very expensive."
"From my standpoint, because we don't have people who are experienced in doing the performance analytics module and stuff like that, we can't get the right reporting and it's just a beast trying to get that configured the right way."
"Its setup is tough. It takes a lot of knowledge and a lot of experience."
"Primary areas of inefficiencies and delays were related to change resistance and lack of support from the IT Team Lead and IT Manager level staff for involvement in ServiceNow design and training workshops, and lack of support for governing new process policies."
"For me, there's a real opportunity, especially within the IT Service Management suite, to give a much better overall view of the workflow that individuals have across the different applications."
 

Pricing and Cost Advice

"The product has reasonable pricing."
"The licenses are expensive."
"In Tunisia, the companies find the licensing costs to be expensive."
"It is fairly expensive."
"The product cost is higher than that of other vendors."
"$230 per user."
"Isn't pricing always too much? We really do chafe at the ITIL licensing. ITOM is also pretty expensive."
"The price of this solution is expensive."
"It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
12%
Manufacturing Company
10%
Government
7%
Computer Software Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business56
Midsize Enterprise35
Large Enterprise179
 

Questions from the Community

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Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...
Would you choose ServiceNow over Microsoft PowerApps?
Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...
What is your experience regarding pricing and costs for ServiceNow?
ServiceNow's pricing is fine. We have accounting for each headcount for ServiceNow, and the pricing is actually good.
 

Also Known As

Novell IT Asset Management
No data available
 

Overview

 

Sample Customers

Sesame, Catharina Ziekenhuis, Kent and Medway Health Informatics Service, Maidstone and Tunbridge Wells NHS Trust, Schuco International KG, Spring Independent School District, Tropitone Furniture
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Find out what your peers are saying about ServiceNow, Lansweeper, Qualys and others in IT Asset Management. Updated: April 2026.
894,668 professionals have used our research since 2012.