No more typing reviews! Try our Samantha, our new voice AI agent.

Microsoft Dynamics 365 Business Central vs Odoo comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.3
Microsoft Dynamics 365 Business Central boosts ROI, productivity, and efficiency, often achieving returns within six months through automation.
Sentiment score
8.1
Odoo offers high ROI with affordability, automation, efficiency, and noticeable cost savings despite a slight learning curve.
Automation makes it very easy for us, as that is a time-saving task for us.
VP Sales at Zelite Solution
Currently, I manage those tasks independently, which is a significant cost-saving measure for my small business.
Consultant at Mazi4u
 

Customer Service

Sentiment score
4.1
Microsoft Dynamics 365 Business Central offers good support; however, some users report slow responses and lack of experienced consultants.
Sentiment score
6.2
Odoo's customer service is praised but needs faster, personalized support; ratings average six to seven out of ten.
The lack of senior technical consultants means Tier 1 support sometimes has limited experience, which could be better.
Regional Manager at a tech services company with 51-200 employees
Some support personnel seem to stick to a checklist, which can be frustrating for experienced users.
Owner at Numex BV
Microsoft provides real-time support, which makes a big difference compared to SAP.
Automation Engineer
Technical support from Odoo is available and eager to help.
Consultant at Mazi4u
 

Scalability Issues

Sentiment score
6.8
Microsoft Dynamics 365 Business Central is scalable for SMEs but faces challenges scaling for larger organizations and extensive users.
Sentiment score
7.6
Odoo is a scalable, cloud-based solution praised for flexibility, integration ease, and suitability for mid-to-large enterprises.
 

Stability Issues

Sentiment score
7.7
Microsoft Dynamics 365 Business Central offers high stability, improved from NAV, with occasional update issues swiftly resolved.
Sentiment score
8.1
Odoo is highly stable, with minimal issues, reliable performance, and strong data integrity in diverse environments and industries.
For the cloud, we have not faced any downtimes or stability issues.
Regional Manager at a tech services company with 51-200 employees
Stability is very important because any software that supports your business must be available consistently.
Consultant at Mazi4u
 

Room For Improvement

Microsoft Dynamics 365 Business Central needs improvements in pricing, integration, automation, reporting, training resources, and system stability for better functionality.
Odoo could improve customization, support, scalability, integrations, mobile apps, documentation, and expand modules and cost-effective solutions.
A basic point of sale would help a great deal because there are certain requirements where Microsoft Dynamics 365 Business Central could fit in small retail operations, and it is quite expensive, so that addition would be beneficial.
Regional Sales Manager at a consultancy with 11-50 employees
There's a gap in advanced features that other platforms like NetSuite handle better.
Regional Manager at a tech services company with 51-200 employees
There is a need for improvement in consolidation and multi-country master data management.
Owner at Numex BV
Odoo's documentation needs improvement, as there are areas that are not well-documented.
Consultant at Mazi4u
 

Setup Cost

Microsoft Dynamics 365 Business Central's pricing is complex, with variable costs and added expenses for implementation and customization.
Odoo offers a cost-effective ERP solution for SMEs with flexible pricing, despite potential costs increasing with more users.
The pricing and setup cost via partner for Microsoft Dynamics 365 Business Central are very attractive, as you get the best discounts and offers.
VP Sales at Zelite Solution
However, it was very costly due to the numerous integrations we had.
Automation Engineer
The pricing for Dynamics 365 Business Central is reasonable.
Owner at Numex BV
The pricing for Odoo is affordable, with the solution being significantly cheaper than its competitors like SAP, Microsoft, and Oracle.
Consultant at Mazi4u
 

Valuable Features

Microsoft Dynamics 365 Business Central provides integration, customization, and affordability, enhancing collaboration and financial management for diverse industries.
Odoo is a versatile, cost-effective open-source platform with customizable modules and user-friendly integration for comprehensive business management.
The value for money is very high as it fits the business well.
Owner at Numex BV
It provides localized compliance for every country, covering VAT compliances, taxing policies, and corporate taxes.
Regional Manager at a tech services company with 51-200 employees
Microsoft Dynamics 365 Business Central is scalable, as it was able to grow with increasing business demands.
Automation Engineer
The CRM and sales tools are highly effective, with customizable proposal templates aiding client interactions.
Consultant at Mazi4u
 

Categories and Ranking

Microsoft Dynamics 365 Busi...
Ranking in ERP
5th
Average Rating
8.2
Reviews Sentiment
6.4
Number of Reviews
68
Ranking in other categories
Activity Based Costing Software (2nd)
Odoo
Ranking in ERP
14th
Average Rating
8.0
Reviews Sentiment
7.2
Number of Reviews
34
Ranking in other categories
CRM (11th)
 

Mindshare comparison

As of May 2026, in the ERP category, the mindshare of Microsoft Dynamics 365 Business Central is 3.4%, down from 6.2% compared to the previous year. The mindshare of Odoo is 2.2%, down from 3.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
ERP Mindshare Distribution
ProductMindshare (%)
Microsoft Dynamics 365 Business Central3.4%
Odoo2.2%
Other94.4%
ERP
 

Featured Reviews

BN
VP Sales at Zelite Solution
Streamlined sales pipeline has improved daily task tracking and clarified client follow-ups
The best features Microsoft Dynamics 365 Business Central offers for me is that this software makes my life very easy, as I have a complete snapshot of my pipeline and a complete snapshot of my daily activities, where I can see what the status of my leads is, where I am standing in terms of closure, and the aging of my opportunities, which tells me how much time there is in the opportunity. Out of all those things I mentioned, the pipeline view and day-to-day activities feel the most valuable to me in my day-to-day work. There are AI-driven insights through Copilot, which is worth mentioning. Email communication and everything I receive is tracked with Microsoft Dynamics 365 Business Central, and the best feature is that I can access everything on my mobile, so I do not have to open my laptop and the application every time. It helps me with my sales forecasting also, and predictive analysis is one of the best features for Microsoft Dynamics 365 Business Central. We have more insights and more clarity about our sales, our pipeline, where we are standing, and we have more clarity on our leads. Becoming a process-centric organization helps us a lot to keep us accountable, so Microsoft Dynamics 365 Business Central has made our life easy in terms of sales.
ThomasPetrou - PeerSpot reviewer
Consultant at Mazi4u
Integration across functionalities has streamlined business operations and improved cost efficiency
Odoo's documentation needs improvement, as there are areas that are not well-documented. Additionally, some underlying technologies need refactoring to more modern structures. Although it's not immediately necessary since the system works, changes to the architecture would be beneficial. From the transition from version 17 to 18, it appears they are aware and have begun addressing some of these concerns.
report
Use our free recommendation engine to learn which ERP solutions are best for your needs.
893,244 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Manufacturing Company
12%
Comms Service Provider
8%
Construction Company
8%
University
6%
Manufacturing Company
11%
Computer Software Company
10%
Comms Service Provider
8%
Construction Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business41
Midsize Enterprise12
Large Enterprise19
By reviewers
Company SizeCount
Small Business28
Midsize Enterprise6
 

Questions from the Community

Is it advisable to purchase Dynamics CRM in addition to NAV 2016?
Short answer: depends on your sales needs. NAV 2016’s built-in CRM is very basic. It’s fine for simple contact management and basic sales tracking, but it lacks: Proper pipeline management Adva...
What is your experience regarding pricing and costs for Microsoft Dynamics NAV?
The pricing and setup cost via partner for Microsoft Dynamics 365 Business Central are very attractive, as you get the best discounts and offers. Implementation, which depends on partner to partner...
What needs improvement with Microsoft Dynamics NAV?
The only thing that could be improved is integration with WhatsApp, which I can see for Microsoft that it has to be available, and that becomes a challenge sometimes. Everything else is perfect.
What do you like most about Odoo?
The versatility of Odoo is one of its most valuable features for business productivity. It offers modules for purchase, inventory, manufacturing, sales, help desk, timesheets, point of sale, email ...
What is your experience regarding pricing and costs for Odoo?
The pricing for Odoo is affordable, with the solution being significantly cheaper than its competitors like SAP, Microsoft, and Oracle, while offering a comparable range of services. Thus, in terms...
What needs improvement with Odoo?
Odoo's documentation needs improvement, as there are areas that are not well-documented. Additionally, some underlying technologies need refactoring to more modern structures. Although it's not imm...
 

Also Known As

Dynamics NAV, MS Dynamics NAV
No data available
 

Overview

 

Sample Customers

Harris Farm Markets, Mister Spex GmbH, Bounce Foods, Eurofin Services SA, Medica Medizintechnik, Associated Gaskets, Onduline, Sitka Surfboard Corporation, World Animal Protection
Information Not Available
Find out what your peers are saying about Microsoft Dynamics 365 Business Central vs. Odoo and other solutions. Updated: April 2026.
893,244 professionals have used our research since 2012.