

SAP ERP and Microsoft Dynamics 365 Business Central compete in the enterprise resource planning (ERP) category. Microsoft Dynamics 365 Business Central is perceived to have the upper hand for smaller enterprises due to its affordability and ease of use.
Features: SAP ERP offers comprehensive functionality for finance, inventory, and production, with strong integration capabilities and industry-specific configurations. It's suitable for large enterprises with complex needs. Microsoft Dynamics 365 Business Central supports small to medium enterprises with its flexibility, customization, seamless integration with Microsoft products, and user-friendly interface.
Room for Improvement: SAP ERP could enhance its user interface and reduce licensing costs to better serve smaller businesses. Integration with non-SAP products and speed of technical support also need attention. Microsoft Dynamics 365 Business Central could improve in advanced functionalities, like warehouse processes and requisition workflows, and enhance its reporting tools.
Ease of Deployment and Customer Service: SAP ERP is typically deployed on-premises with complex setup requirements, especially for large enterprises. Customer service responses can be slow. Microsoft Dynamics 365 Business Central, suitable for smaller businesses, offers flexible deployment options such as public cloud, making it easier to implement, with generally better customer support experiences.
Pricing and ROI: SAP ERP carries high licensing costs, suitable for larger enterprises with significant resources, with a longer ROI timeline. Microsoft Dynamics 365 Business Central is more cost-effective, offering a subscription pricing model that supports faster ROI and easier financial planning.
SAP ERP did provide value for money.
The response time before getting someone who can provide a relevant answer is crucial.
The lack of senior technical consultants means Tier 1 support sometimes has limited experience, which could be better.
Microsoft provides real-time support, which makes a big difference compared to SAP.
SAP technical support is very good.
It was very quick, and we didn't have many tickets, but every time any issues arose, they were very quickly resolved.
It is not easy to justify something as high priority unless the system is completely down.
It is scalable when moving from one version to another or adding additional components like warehouse management.
The scalability of SAP ERP is excellent.
For the cloud, we have not faced any downtimes or stability issues.
Production processes would be on hold without stability, so it is quite important that the software is very stable.
Stability-wise, SAP ERP is the best product among others.
There's a gap in advanced features that other platforms like NetSuite handle better.
A basic point of sale would help a great deal because there are certain requirements where Microsoft Dynamics 365 Business Central could fit in small retail operations, and it is quite expensive, so that addition would be beneficial.
There is a need for improvement in consolidation and multi-country master data management.
SAP ERP could improve by integrating additional components such as digital signatures and barcoding.
SAP recently implemented Databricks, and they started investing significantly in the analytic environment.
I believe that SAP ERP needs to include AI functionality now, as I think it would be a significant change that could improve and enhance the product.
However, it was very costly due to the numerous integrations we had.
The pricing for Dynamics 365 Business Central is reasonable.
Small and medium companies can struggle with the pricing.
The pricing for SAP ERP is medium but slightly on the higher side.
The value for money is very high as it fits the business well.
It provides localized compliance for every country, covering VAT compliances, taxing policies, and corporate taxes.
Microsoft Dynamics 365 Business Central is scalable, as it was able to grow with increasing business demands.
The consistent integrations and real-time data analytics in SAP ERP significantly enhance the decision-making process by facilitating follow-ups and action points.
SAP ERP has impacted our organization positively because it is highly customizable to build any process we have in our companies and to write programs.
SAP ERP is particularly strong in manufacturing, from production planning to plant maintenance, then Material Management itself, and managing warehouse management and inventory control.
| Product | Market Share (%) |
|---|---|
| SAP ERP | 11.2% |
| Microsoft Dynamics 365 Business Central | 4.1% |
| Other | 84.7% |

| Company Size | Count |
|---|---|
| Small Business | 40 |
| Midsize Enterprise | 12 |
| Large Enterprise | 19 |
| Company Size | Count |
|---|---|
| Small Business | 30 |
| Midsize Enterprise | 31 |
| Large Enterprise | 77 |
Microsoft Dynamics 365 Business Central is a cloud-based enterprise resource planning (ERP) solution developed by Microsoft. It is designed to help small and mid-sized organizations streamline and automate their financial, supply chain, and project management processes. Business Central offers a range of tools and features to support collaboration and communication and provides real-time visibility into business performance.
With Business Central, organizations can manage their financials, including general ledger, accounts payable, accounts receivable, and cash management. It also offers supply chain management capabilities, including inventory management, purchase order management, and sales order management. In addition, Business Central supports project management, including project tracking, project billing, and resource management.
Microsoft Dynamics 365 Business Central Features
Microsoft Dynamics 365 Business Central has many valuable key features. Some of the most useful ones include:
Microsoft Dynamics 365 Business Central Benefits
There are many benefits to implementing Microsoft Dynamics 365 Business Central. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Microsoft Dynamics 365 Business Central is a solution that stands out when compared to many of its competitors. Some of its major advantages are that it is user-friendly, has good integrations, and is flexible.
Sasinath V., Project Consultant ( Scale Up) at a tech vendor, says, "For me, the main strengths of Microsoft Dynamics NAV are that it's user-friendly and light. These are its major wins. I have used other ERPs and their architecture was a little more complex when compared to the Microsoft Dynamics NAV architecture."
"The solution's integrations and interface are very good,” mentions Alonso R., Director de Servicios at Kc ERP group.
Another PeerSpot reviewer, Kamesh G., Vice President - Information Systems at a media company shares what he likes most about the solution: "I have found the flexibility to be very valuable. It's highly flexible, and at least for us, it has been effective. It is also highly functional."
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