monday.com and Zendesk compete in project management and customer support categories. monday.com appears to have the upper hand in project management with its flexible customization and automation features, while Zendesk excels in customer support efficiency due to its robust ticketing system and integration capabilities.
Features: monday.com offers expansive customization capabilities, allowing teams to manage specific tasks with granularity. It enhances project management with flexibility and integrations. Users benefit from its comprehensive project oversight and excellent automation features. On the other hand, Zendesk delivers efficient customer support with a robust ticketing system and multiple integration options like Slack, which improve workflow and communication. Its effective multi-channel support is also a highlight.
Room for Improvement: monday.com could improve by offering a more intuitive user experience, expanding automation rules, and enhancing subitem handling in dashboards. Zendesk could refine its ticket management for better efficiency in complex workflows, enhance multilingual support, and improve integration with external tools.
Ease of Deployment and Customer Service: Both platforms excel in providing reliable cloud solutions. monday.com offers extensive public cloud deployment options and is commended for responsive customer service, though some users seek more personalized support. Zendesk provides varied deployment methods, including hybrid and on-premises solutions, with strong technical support. However, it is sometimes seen as needing more personalized service.
Pricing and ROI: monday.com offers tier-based pricing, seen as cost-effective for its comprehensive features, despite being pricier at the enterprise level. Its ROI is highlighted through enhanced productivity and time savings. Conversely, Zendesk's pricing is generally high, focusing on customer support efficiency and delivering significant ROI through improved customer satisfaction and streamlined operations. monday.com emphasizes internal productivity, while Zendesk focuses on customer-facing efficiency.
I would rate their customer service a ten.
Their support team from Zendesk is excellent, similar to what you have in Freshdesk.
The technical support provided by Zendesk has been very satisfactory.
Zendesk can scale from very small companies to very large ones.
The scalability of Zendesk is still in the same range as Freshdesk.
The stability has been quite reliable.
The need for a stable connection is critical as there are network issues that slow our processes down.
I would like to have the ability to create more than two levels of subtasks in monday.com.
There could be improvements in integration, which can be achieved with APIs or tools like Zapier.
It is quite expensive.
It is not the cheapest solution nor the most expensive, but it provides value for money.
monday.com saves time and gets everyone on the same page within my team.
monday.com helps in quick decision-making by facilitating communication on the go through the comment section and email alerts when someone comments.
monday.com makes it very easy to input any information.
It allows us to handle more support cases with fewer people due to its advanced artificial intelligence capabilities.
The benefits I have seen from using Zendesk include faster response times.
Monday.com for Enterprise is designed to enhance task tracking, notifications, and project overview, offering customizable dashboards and flexible integrations for efficient management across diverse teams.
Monday.com for Enterprise is a powerful tool for task and project management, offering automation to streamline processes and customizable dashboards for comprehensive project views. Built for ease of use, it supports collaborative features like file sharing and board customization, which facilitate effective communication and workflow optimization. While it provides robust templates and views such as Gantt charts and Kanban for seamless operations, users note room for improvement in performance, responsiveness, and integration capabilities.
What are the key features of Monday.com for Enterprise?Monday.com for Enterprise is applied across sectors like marketing, HR, construction, and software development for CRM, resource management, and remote collaboration. It aids teams with timeline tracking, automated workflows, and efficient task delegation, emphasizing user-friendly design and adaptable integration capabilities.
Zendesk Support is intuitive, and it's built with support agents in mind. Everything they need lives in a single, dynamic help desk interface so it's easy to be productive and manage customer interactions.
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