NAVEX One vs ServiceNow comparison

The compared NAVEX and ServiceNow solutions aren't in the same category. NAVEX is ranked #18 in G , with an average rating of 7.0, and holds a 1.1% mindshare in the category. ServiceNow is ranked #1 in ISM , with an average rating of 8.5, and holds a 24.2% mindshare. Additionally, 100% of NAVEX users are willing to recommend the solution, compared to 92% of ServiceNow users who would recommend it.

NAVEX One

Read 1 NAVEX One review

215 Views
161 Comparison Views

100% willing to recommend

ServiceNow

Read 217 ServiceNow reviews

10,417 Views
7,111 Comparison Views

92% willing to recommend

NAVEX One

ServiceNow

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between NAVEX One and ServiceNow based on real PeerSpot user reviews.

Find out what your peers are saying about RSA, OneTrust, MEGA International and others in GRC.

To learn more, read our detailed GRC Report (Updated: March 2025).

Buyer's Guide

GRC

March 2025

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Helped 845,485 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

NAVEX One

Average Rating

7.0

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

GRC (18th), IT Governance (7th), IT Vendor Risk Management (15th)

ServiceNow

Average Rating

8.6

Reviews Sentiment

6.9

Number of Reviews

217

Ranking in other categories

Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), Rapid Application Development Software (2nd), No-Code Development Platforms (1st)

Mindshare comparison

NAVEX One and ServiceNow aren’t in the same category and serve different purposes. NAVEX One is designed for GRC and holds a mindshare of 1.1%, down 1.4% compared to last year.
ServiceNow, on the other hand, focuses on IT Service Management (ITSM), holds 24.2% mindshare, down 27.4% since last year.

GRC

IT Service Management (ITSM)

Featured Reviews

Eric Vollman

Information Security Business Enablement Mgr. at a insurance company with 5,001-10,000 employees

Useful for risk assessment and has customization capability

The tool helps us with security incidents, policies, business continuity, disaster recovery, and internal audits. The feature I like the most is its customization capability. It acts like a blank canvas where you can construct forms and workflows according to your needs. You can configure and customize a lot yourself, whether starting from scratch or using some out-of-the-box options. The solution has impacted our operations by helping us manage and prioritize environmental risks. It also assists in establishing ownership of risks and enables us to mitigate or mediate existing risks. Additionally, it facilitates tracking risks throughout their entire lifecycle.

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Somnath Kand

Team Lead at LTI - Larsen & Toubro Infotech

Custom integration and reporting lead to efficient ticket management

There is a need for bug or error tracking in ServiceNow. Although there are child incidents or tickets, tracking primary issues or bugs within enhancements is not present. The reporting features in the new portal could be more user-friendly. While it provides options to minimize chart and image sizes, actual implementation doesn't always reflect these changes.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The tool helps us with security incidents, policies, business continuity, disaster recovery, and internal audits. The feature I like the most is its customization capability. It acts like a blank canvas where you can construct forms and workflows according to your needs. You can configure and customize a lot yourself, whether starting from scratch or using some out-of-the-box options."

"I like that in ServiceNow creating workflows is simpler than that in HP Service Manager. Also, I really like the customization feature. It allows us to customize the service portal and permits us to do a lot of customization per business needs."

"Within our organization, we're not finding really any major issues with scalability and things of that nature."

"If it is a high priority, they will respond very quickly. If it is a low priority issue, it might take some time, some three or four days. I would rate the technical support as a 10 out of 10."

"I have found that sorting and grouping functions are particularly useful."

"For the nuts and bolts running of an IT organization, I can't really say there's anything lacking feature-wise."

"Easy to implement and consolidate different platforms and users with useful functionalities."

"I like the ease of use."

"The most valuable features of ServiceNow for me are its ticketing and reporting capabilities."

More ServiceNow pros

Cons

"We think there's room for improvement, especially with customizing NAVEX One. Their development on the roadmap can be slow."

"The Software Asset Management feature can be improved. We would like to see more features for the Software Asset Management functionality. Its price can also be better. It is currently more expensive than other solutions."

"We don't have a huge amount of password reset requests, but the minimum package of resets that ServiceNow offers is much more than we need."

"There are a few things that it needs to improve, like automation of most things out-of-the-box. For example, when it comes to cloud management, we are still going with manual intervention. Instead of that, if we had an out-of-the-box feature available, that would be great."

"The solution could improve by being more stable."

"The solution could improve by making the CMDB integrate with a CI better to allow it to be seen across multiple platforms."

"It's a great platform, but there's still room for improvement. As the solutions stands now, you do need a lot of previous experience to use it. It would be great if they could develop some use case templates. This would be beneficial for a small and medium-sized businesses."

"Change Management is the area I have found that this tool can be improved because there are so many fields which are missing, such as urgency of the customer request and how the priority is defined. These are some of the areas in which I found that BMC Remedy is much better than ServiceNow."

"The ability to embed help information onto the screens."

More ServiceNow cons

Pricing and Cost Advice

"NAVEX One's pricing comes in the middle range when compared to other products."

"$230 per user."

"ServiceNow is an expensive solution."

"It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost."

"For large-scale companies, the cost of ServiceNow is not expensive, but for small and mid-scale companies, it is higher."

"I know that it's not too bad because people continue to use it and they are happy to renew up their contract."

"They could be more competitive with their licensing."

"We know that ServiceNow is not cheap, it's more expensive than other solutions. But we are trying to increase our ability to handle tickets so that the cost per ticket is less."

"ServiceNow pricing is an art, not a science. The deal depends on how commercially savvy you are, which does make it something that is quite difficult to get right. It is most definitely an opportunity area for ServiceNow to improve and have more visibility around pricing of the different products within the platform."

More ServiceNow pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

11%

Healthcare Company

10%

Outsourcing Company

Financial Services Firm

Educational Organization

28%

Computer Software Company

10%

Financial Services Firm

10%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What is your experience regarding pricing and costs for NAVEX One?

NAVEX One's pricing comes in the middle range when compared to other products.

See all answers

What needs improvement with NAVEX One?

We think there's room for improvement, especially with customizing NAVEX One. Their development on the roadmap can be slow.

See all answers

What is your primary use case for NAVEX One?

We use the solution to conduct risk assessments on our environment.

See all answers

Which solution is better for developing non-ITSM applications: OutSystems or Service Now?

The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...

See all answers

Would you choose ServiceNow over Microsoft PowerApps?

Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...

See all answers

What do you like most about ServiceNow?

The solution has a user-friendly interface.

See all answers

Comparisons

OneTrust GRC vs NAVEX One

Compared 35% of the time

Rapid7 InsightVM vs NAVEX One

Compared 30% of the time

More NAVEX One Competitors

BMC Helix ITSM vs ServiceNow

Compared 8% of the time

Microsoft Power Apps vs ServiceNow

Compared 7% of the time

Pega Platform vs ServiceNow

Compared 6% of the time

IBM Maximo vs ServiceNow

Compared 6% of the time

Microsoft Dynamics CRM vs ServiceNow

Compared 5% of the time

More ServiceNow Competitors

Product Reports

Buyer's Guide

GRC

March 2025

Download NAVEX One product report

Buyer's Guide

ServiceNow

March 2025

Download ServiceNow product report

Also Known As

Lockpath Keylight

No data available

Overview

NAVEX. Building a safer, stronger, and sustainable future through intelligent risk management. We believe confidence in tomorrow begins with smart risk & compliance decisions today. With more than 13,000 customers worldwide, we offer the most comprehensive tools and support to help them better understand their risk and compliance health, and to manage their GRC program more simply and efficiently.

Our NAVEX One Platform offers solutions that are built on the world’s largest database of risk intelligence information. It enables organizations to create more effective and efficient governance, risk, compliance and ESG programs. NAVEX One provides the holistic view of risk, automated processes, and insights needed to promote strong cultures, protect against unwanted risk and preserve the environment through sustainable practices.

NAVEX

ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.

ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.

ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.

“The Smarter Way to Workflow”

ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.

ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.

ServiceNow offers service management software for industries including:

Cloud services
Education
Financial services
Government
Healthcare
Manufacturing
Telecommunications

Reviews from Real Users

PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.”

ServiceNow

Sample Customers

Claims Recovery Financial Services (CRFS), Surescript, The University of Chicago

AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow

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