NAVEX One vs ServiceNow comparison

Why PeerSpot?

The compared NAVEX and ServiceNow solutions aren't in the same category. NAVEX is ranked #27 in G , and holds a 1.5% mindshare in the category. ServiceNow is ranked #1 in ISM , with an average rating of 8.6, and holds a 12.3% mindshare. Additionally, 100% of NAVEX users are willing to recommend the solution, compared to 92% of ServiceNow users who would recommend it.

NAVEX One

Read 1 NAVEX One review

2,929 Views
1,875 Comparison Views

100% willing to recommend

ServiceNow

Read 231 ServiceNow reviews

46,575 Views
20,493 Comparison Views

92% willing to recommend

NAVEX One

ServiceNow

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between NAVEX One and ServiceNow based on real PeerSpot user reviews.

Find out what your peers are saying about RSA, MetricStream, Diligent and others in GRC.

To learn more, read our detailed GRC Report (Updated: October 2026).

Buyer's Guide

GRC

October 2026

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Helped 920,769 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

NAVEX One

Average Rating

7.0

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

GRC (27th), IT Governance (14th), IT Vendor Risk Management (9th)

ServiceNow

Average Rating

8.6

Reviews Sentiment

6.8

Number of Reviews

231

Ranking in other categories

Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), Rapid Application Development Software (4th), No-Code Development Platforms (1st)

Mindshare comparison

NAVEX One and ServiceNow aren’t in the same category and serve different purposes. NAVEX One is designed for GRC and holds a mindshare of 1.5%, up 1.4% compared to last year.
ServiceNow, on the other hand, focuses on IT Service Management (ITSM), holds 12.3% mindshare, down 19.5% since last year.

GRC Mindshare Distribution
Product	Mindshare (%)
NAVEX One	1.5%
RSA Archer	6.2%
MetricStream	3.2%
Other	89.1%

GRC

IT Service Management (ITSM) Mindshare Distribution
Product	Mindshare (%)
ServiceNow	12.3%
JIRA Service Management	6.3%
BMC Helix ITSM	5.1%
Other	76.3%

IT Service Management (ITSM)

Featured Reviews

Eric Vollman

Information Security Business Enablement Mgr. at a insurance company with 5,001-10,000 employees

Useful for risk assessment and has customization capability

The tool helps us with security incidents, policies, business continuity, disaster recovery, and internal audits. The feature I like the most is its customization capability. It acts like a blank canvas where you can construct forms and workflows according to your needs. You can configure and customize a lot yourself, whether starting from scratch or using some out-of-the-box options. The solution has impacted our operations by helping us manage and prioritize environmental risks. It also assists in establishing ownership of risks and enables us to mitigate or mediate existing risks. Additionally, it facilitates tracking risks throughout their entire lifecycle.

Read full review

Hemanthreddy Vakiti

Data Engineer at a tech vendor with 10,001+ employees

Structured workflows have improved SLA compliance and now support prioritized incident handling

I think the licensing and pricing of ServiceNow is quite expensive compared to other tools. For large organizations, it is acceptable, but specifically for small and medium organizations to track incidents or change requests, ServiceNow is quite expensive. Sometimes performance can be slow when workflows and integrations are configured for complex tasks. For advanced customizations or advanced features which we rarely use, the documentation is not up to standard. The documentation needs to be improved for advanced customization features. However, the platform is stable overall and the features are quite good. The user experience and performance concerns I mentioned are areas I want to be improved. When many workflows and interactions are configured, performance is slow. For the features it is providing, it is quite expensive. If these performance features are improved, we can easily pay that price and get the return on investment.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The tool helps us with security incidents, policies, business continuity, disaster recovery, and internal audits. The feature I like the most is its customization capability. It acts like a blank canvas where you can construct forms and workflows according to your needs. You can configure and customize a lot yourself, whether starting from scratch or using some out-of-the-box options."

"I like the workflow functions that are available in ServiceNow and the ability to actually integrate all of the information that you have such as travel tickets or assignment tickets for your team, onto your dashboard, depending on your setup, or if you create a ticket and a dashboard for your team."

"I can see a very good product strategy, we see enhancements or enhanced features in each of the releases, I see the roadmap is good and the technology underneath is also good."

"ServiceNow is great. You can download the data into Excel and you can basically create reports. It's very flexible."

"In financial management, this platform has the infrastructure allowing us to expand the way we want to. For example, it gives you many business rules and budget models that you can use to optimize your workflow. It does not put you in a box. Additionally, integrating this solution with other platforms is extremely easy to do."

"The Idea Portal and the PPM platform are most valuable. Their out-of-the-box dashboards and reporting are fantastic. I use them almost on a weekly basis. I have developed a couple of PMO dashboards for reporting. It is user-friendly. Everything is done through a navigation bar, and it makes things a lot easier that way."

"ServiceNow was the first true enterprise to service management platform."

"It gives us the power to customize any aspect of the solution."

"I prefer ServiceNow to the competition because of its ease of use, installation and configuration."

More ServiceNow pros

Cons

"We think there's room for improvement, especially with customizing NAVEX One. Their development on the roadmap can be slow."

"It needs to be more cost-effective because it can be pricey."

"I would say database or data visibility. In fact, I think for me, I'm going for the physical side, most of the people like to access data without any constraints."

"Some of the things which I've seen that they're improving now, it was the UI. It was a pretty basic UI which needed improvement."

"They could improve license management, particularly when integrating different applications or toolsets."

"I would like to see a mobile version of ServiceNow."

"Their support is not experienced."

"I would say there is a lot of room for improvement when it comes to technical support."

"I think the biggest thing that I've seen is when we've moved to the knowledge-based version three, which happened relatively recently, there were a lot of new improvements that came with that, but there were a lot of things that actually seemed like a little bit of a step back."

More ServiceNow cons

Pricing and Cost Advice

"NAVEX One's pricing comes in the middle range when compared to other products."

"Initially, the licensing model ServiceNow came up with was very good. But now, from a licensing perspective, they are changing their model day by day. It is becoming a bit expensive for customers."

"The mandatory minimum is US$ 20,000 for licensing."

"The price could be a little lower for the solution. Many of my customers have issues with the licensing process, they have to make it easier and straightforward."

"I'm not aware of any additional costs. I'm pretty sure that the current client is paying just the licensing fee per user. I do know that they've got some support agreement with ServiceNow, but I don't think that is broken out or specific to Project Management. It is just inclusive."

"The setup cost is high compared to others, especially when the scope is not fixed."

"The pricing is on the high side, but if you look at the stability and option to work, it's kind of justified."

"The pricing is reasonable and affordable, making it suitable for businesses ranging from small to large scale."

"$230 per user."

More ServiceNow pricing and cost advice

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Top Industries

By visitors reading reviews

Outsourcing Company

13%

Financial Services Firm

12%

Comms Service Provider

10%

Construction Company

Manufacturing Company

10%

Financial Services Firm

Outsourcing Company

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	57
Midsize Enterprise	35
Large Enterprise	179

Questions from the Community

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Which solution is better for developing non-ITSM applications: OutSystems or Service Now?

The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...

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Would you choose ServiceNow over Microsoft PowerApps?

Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...

See all answers

What is the cost of implementation and maintenance of ServiceNow?

Nobody can give you a clean percentage without knowing your license tier, but here’s how I’d budget it, based on what I’ve seen on ServiceNow projects. Year one (implementation): A common planning ...

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Comparisons

Mitratech Prevalent vs NAVEX One

Compared 27% of the time

RSA Archer vs NAVEX One

Compared 9% of the time

MetricStream vs NAVEX One

Compared 8% of the time

Optiv GRC vs NAVEX One

Compared 7% of the time

More NAVEX One Competitors

IBM Maximo Application Suite vs ServiceNow

Compared 7% of the time

BMC Helix ITSM vs ServiceNow

Compared 4% of the time

JIRA Service Management vs ServiceNow

Compared 3% of the time

Zendesk vs ServiceNow

Compared 3% of the time

Airtable vs ServiceNow

Compared 3% of the time

More ServiceNow Competitors

Product Reports

Buyer's Guide

GRC

October 2026

Download NAVEX One product report

Buyer's Guide

ServiceNow

October 2026

Download ServiceNow product report

Also Known As

Lockpath Keylight

No data available

Overview

NAVEX One is a comprehensive compliance management platform designed to address corporate governance, risk management, and compliance (GRC) needs efficiently.

It provides a centralized environment for organizations to streamline processes, mitigate risks, and maintain regulatory compliance. With tools that simplify workflows, NAVEX One enhances transparency and eases the burden of compliance management. Its versatility makes it suitable for a wide range of industries, enabling businesses to optimize their GRC strategies effectively.

What are the key features of NAVEX One?

Policy Management: Streamline the creation, distribution, and management of company policies.
Incident Management: Track and address compliance issues with efficient incident reporting and investigation tools.
Risk Management: Identify, assess, and mitigate risks using advanced analytics and reporting.
Training & Awareness: Conduct employee training for compliance awareness and ensure regulatory readiness.
Third-Party Risk Management: Monitor and evaluate third-party relationships to reduce associated risks.

What benefits and ROI can you expect from NAVEX One?

Improved Compliance: Enhanced compliance posture through a centralized platform.
Risk Reduction: Proactively identify and manage risks, reducing potential liabilities.
Operational Efficiency: Streamline processes, leading to reduced administrative overheads.
Cost Savings: Mitigate fines and avoid costly regulatory penalties.
Enhanced Reporting: Gain insights through comprehensive reporting tools, leading to data-driven decisions.

Industries such as finance, healthcare, and manufacturing have successfully implemented NAVEX One to cater to sector-specific compliance needs. Its adaptable framework allows for tailored deployment strategies, ensuring that each industry can leverage its full potential in addressing their GRC requirements.

NAVEX

ServiceNow offers customizability and cloud-based integration that sustains operational efficiency. Enabling change and incident management, it accelerates workflow automation and project management without downtime issues, serving deployment needs for IT service and productivity enhancements.

ServiceNow stands out with its adaptable workflows and cloud-native infrastructure, boosting IT service, project, and asset management. Known for its robust incident and change management, the platform addresses business needs through its user-centric design and extensive integration options. By facilitating seamless IT operations and automation, ServiceNow empowers businesses to enhance productivity and efficiency. Regular updates ensure users benefit from the latest features without service interruptions, although pricing and licensing complexities demand attention. Users seek improved reporting tools and a more intuitive design while expressing interest in refined mobile functionality and better documentation.

What are the key features of ServiceNow?

Customizability: Enables tailored workflows to align with business processes.
Cloud-Based Integration: Allows seamless updates and operational sustainability.
Incident and Change Management: Supports efficient handling of IT-related issues.
Automation Capabilities: Automates repetitive tasks, enhancing productivity.
User-Friendly Design: Simplifies navigation and improves user interaction.
Comprehensive Reporting: Provides detailed insights for better decision-making.

What benefits and ROI should users anticipate from ServiceNow?

Improved Efficiency: Streamlines processes and reduces manual efforts.
Enhanced Productivity: Automates tasks, enabling focus on strategic initiatives.
Seamless Operations: Integrates across departments for unified management.
Effective IT Management: Smooth incident, change, and problem resolution.
Cost and Time Savings: Reduces operational costs through efficient workflow management.

ServiceNow finds implementation across industries like IT, HR, asset management, and help desks, addressing ticketing and configuration needs. Businesses use its dashboard for tracking performance metrics, enhancing decision-making in departments like HR service delivery. Its adaptability also makes it suitable for industries requiring robust operational management and process automation, driving efficiency and growth.

ServiceNow

Sample Customers

Claims Recovery Financial Services (CRFS), Surescript, The University of Chicago

AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow

Find out what your peers are saying about RSA, MetricStream, Diligent and others in GRC. Updated: October 2026.

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