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Our team has dedicated personnel for support who engage with the supporting teams.
They are knowledgeable.
The technical support from VMware is very good and operates based on a service level.
It wouldn't help with outages either; the scaling is manual, and there are no processes we've used to automate that for unexpected scenarios.
For our test labs, dev labs, and production, it is very stable.
My opinion is that support is generally very good. There are instances where they take longer to respond or resolve issues, especially when customers have urgent needs, but ultimately, resolution is achieved.
It would be nice to see technology supporting the Elastic Fabric Adapter on Amazon AWS, therefore getting RDMA technology for more low-latency connections.
It's important for the cost to be justified based on the features used in production.
I would like to see improved integration services with other solutions, such as SIEM management or security monitoring.
The main issue is to improve the approach of resolving solutions.
Previously, when acquiring a license for Ethiopian drug supply chains, the price was significantly high, especially after Broadcom joined VMware.
We mostly prefer to recommend this to customers due to ease of use, abundant features, and support.
For cloud-based solutions, the cost seems quite pricey, so we stick to on-premises deployment.
The granular ability to divide up the performance and the amount of storage you want is really fantastic.
If I talk about vCenter and the auto failover of the VMs, such as live migration, that is a very cool feature that we require in our environment because we have different data centers, and if some of the servers fail, they automatically failover and move the VM from one side to another.
It is used for data replication between data centers and allows for quick response in times of failure, ensuring data availability.
The capability and the functionality of the features are very helpful for us.
| Product | Market Share (%) |
|---|---|
| NetApp Cloud Volumes ONTAP | 26.3% |
| Portworx Enterprise | 27.0% |
| IBM Spectrum Scale | 26.8% |
| Other | 19.900000000000006% |
| Product | Market Share (%) |
|---|---|
| VMware Live Recovery | 7.2% |
| Veeam Data Platform | 14.1% |
| Commvault Cloud | 9.2% |
| Other | 69.5% |


| Company Size | Count |
|---|---|
| Small Business | 8 |
| Midsize Enterprise | 11 |
| Large Enterprise | 53 |
| Company Size | Count |
|---|---|
| Small Business | 36 |
| Midsize Enterprise | 12 |
| Large Enterprise | 40 |
NetApp Cloud Volumes ONTAP is an efficient storage management solution for managing and storing data in the cloud. It offers seamless integration with cloud providers, advanced data replication capabilities, and high data protection. With reliable performance, it is ideal for industries like healthcare and finance.
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