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Netreo vs New Relic comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Netreo
Ranking in IT Infrastructure Monitoring
57th
Ranking in Cloud Monitoring Software
35th
Average Rating
7.0
Reviews Sentiment
7.3
Number of Reviews
1
Ranking in other categories
No ranking in other categories
New Relic
Ranking in IT Infrastructure Monitoring
9th
Ranking in Cloud Monitoring Software
3rd
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
176
Ranking in other categories
Application Performance Monitoring (APM) and Observability (4th), Network Monitoring Software (9th), IT Operations Analytics (3rd), Mobile APM (2nd), AIOps (4th)
 

Mindshare comparison

As of August 2026, in the IT Infrastructure Monitoring category, the mindshare of Netreo is 0.9%, up from 0.1% compared to the previous year. The mindshare of New Relic is 2.5%, down from 4.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring Mindshare Distribution
ProductMindshare (%)
New Relic2.5%
Netreo0.9%
Other96.6%
IT Infrastructure Monitoring
 

Featured Reviews

reviewer1803231 - PeerSpot reviewer
Engineer at a legal firm with 201-500 employees
Provides a stable solution but would improve by developing an all-in-one-solution
The advice I would give to anyone looking at implementing Netreo into their organization would be to do your market research and evaluate the product, do not just choose it because someone recommends it to you. Overall, from my perspective, I would rate the solution a seven out of ten.
BasilJiji - PeerSpot reviewer
System engineer at a retailer with 10,001+ employees
Real-time alerts have reduced server outage impact and support fast incident response
In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The technical support team at Netreo is pretty good."
"The API functionality allows us to get hit counts from external sources, such as APIs or databases, and everything is mapped very clearly."
"Dashboards let us monitor applications; we can see exactly what the problem is and where we need to go to troubleshoot it to solve the problem."
"The solution is quite stable."
"The most valuable feature is the New Relic APM module to deep-dive into the application, to get bottlenecks to the surface, and to improve application performance. Also, the New Relic Insights module creates a real-time dashboard on application performance to create awareness for the DevOps team."
"Helped us pin point the exact piece causing the performance bottleneck by using the transaction trace view."
"New Relic positively impacts my organization by simplifying issue detection, allowing us to focus on what is important and avoid unnecessary searches."
"New Relic has helped us in terms of optimizing our print and loading times, and it has solved many of our performance issues."
"The VPN is one of the solution's most valuable features for us."
 

Cons

"The scalability of Netreo is lacking."
"I would like the ability to set up certain dummy accounts and do the actual things that the customer is doing, without impacting the production environment."
"Some of the 3rd party plugins could be improved - especially the requirement for java to monitor simple network services is not ideal."
"In the next release, I'd like to see a better pricing structure."
"From a point of view of showing you what to do fine but in terms of showing you what to do with the data infuriatingly unhelpful."
"It hasn’t scaled quite right now. We use another tool for out-of-gate view."
"About six months to a year ago, we invested a lot of time automating a lot of our interactions with New Relic. However, their API couldn't do a lot of things, and even getting a list of errors was impossible without scrubbing every application/server manually and checking health conditions yourself."
"There are certain features that are not supported in New Relic, such as CATSEARCH, which allows you to do a full-text search."
"Real-user monitoring would be helpful as it would help me to really understand the client-side performance of the application."
 

Pricing and Cost Advice

Information not available
"The new licensing model is great, as we pay for what we use (in computational units). However, the pricing is expensive compared to other tools."
"We spend somewhere around $5,000 to $6,000 per month with an annual recommitment of maybe $60,000. These are just ballpark figures."
"The price was one of the reasons we chose this solution."
"The pricing and licensing are too high."
"Comparatively, the pricing is expensive."
"We're paying for the New Relic APM license annually."
"The solution is cheap, but prices can go up when users grow."
"The product is neither cheap nor expensive, and I believe that it is a competitively-priced tool."
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Top Industries

By visitors reading reviews
Manufacturing Company
12%
Construction Company
10%
Comms Service Provider
10%
Financial Services Firm
8%
Financial Services Firm
14%
Outsourcing Company
9%
Manufacturing Company
9%
Construction Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business65
Midsize Enterprise52
Large Enterprise79
 

Questions from the Community

Ask a question
Earn 20 points
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What needs improvement with New Relic Insights?
I find New Relic to be somewhat expensive. Our team shares logins, contrasting with other applications where individual team accounts are standard. Pricing is a primary concern since New Relic can ...
What is your primary use case for New Relic Insights?
As an Application Monitoring Engineer, my primary responsibilities include ensuring the uptime of services, managing infrastructure, and monitoring transactions. I use New Relic to set up incidents...
 

Comparisons

 

Also Known As

CloudMonix
New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
 

Overview

 

Sample Customers

Information Not Available
World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Find out what your peers are saying about Zabbix, Datadog, Splunk and others in IT Infrastructure Monitoring. Updated: July 2026.
908,834 professionals have used our research since 2012.