

OpenText Enterprise Security Manager and Netsurion are notable solutions in enterprise security management. Though OpenText receives positive reviews for pricing and support, Netsurion is often preferred for its feature set and user satisfaction.
Features: OpenText Enterprise Security Manager is known for its flexible data handling across multiple custom sources, comprehensive security responses, and high-end analytics. Netsurion focuses on managed services with strong vendor support, real-time monitoring, and seamless access customization, enhancing appeal to smaller enterprises.
Room for Improvement: OpenText challenges include complexity, dated interfaces, and slow support, needing simplified analytics and correlation rules. Netsurion could enhance report generation, search capabilities, and integration with newer technologies, with suggested improvements in SOC notifications and agent deployment.
Ease of Deployment and Customer Service: OpenText offers on-premises, hybrid, and cloud deployments but faces criticism for slow customer support. Netsurion provides similar deployment flexibility with standout managed services, noted for efficient user support and proactive communication.
Pricing and ROI: OpenText targets large enterprises with high pricing and complex licensing, yielding a strong ROI through enhanced threat management, while Netsurion is competitively priced with a clear licensing structure, offering cost-effective managed security solutions without additional infrastructure costs.
I find that using ArcSight Enterprise Security Manager (ESM) provides a valuable return on investment as it serves as a single point of glass for logs and data analysis.
I would rate the technical support of ArcSight Enterprise Security Manager (ESM) a nine as they are always available and responsive whenever we open a case.
If I raise a P1 or P0 ticket, the response time is often delayed by four to eight hours.
It lacks some capabilities compared to other tools available in the market.
It is easy to scale, and I have not encountered any issues when we require more storage or deployment.
I would rate the stability of ArcSight Enterprise Security Manager (ESM) a nine because I have not encountered significant issues, unlike other solutions that sometimes have database errors.
The stability of ArcSight Enterprise Security Manager (ESM) is not very robust.
I would like to see the detection and response features included in the next release of ArcSight Enterprise Security Manager (ESM), as security orchestration and automation are increasingly important.
The integration aspect of ArcSight Enterprise Security Manager (ESM) needs improvement.
ArcSight Enterprise Security Manager (ESM) is very cheap compared to other tools.
I would rate the pricing of ArcSight Enterprise Security Manager (ESM) around seven, as it varies based on features and demand, making it more affordable for larger organizations, while smaller ones might find it expensive.
The ability to interpret data is highly valued.
The log analysis feature is particularly valuable as it allows analysts to interpret intrusion-related logs efficiently.
| Product | Mindshare (%) |
|---|---|
| OpenText Enterprise Security Manager | 1.6% |
| Netsurion | 0.8% |
| Other | 97.6% |

| Company Size | Count |
|---|---|
| Small Business | 10 |
| Midsize Enterprise | 7 |
| Large Enterprise | 7 |
| Company Size | Count |
|---|---|
| Small Business | 37 |
| Midsize Enterprise | 14 |
| Large Enterprise | 59 |
Netsurion offers robust SIEM capabilities enhanced by managed services, facilitating efficient threat identification and response with real-time alerts and comprehensive reporting.
Netsurion stands out for its integration of SIEM, IDS, and vulnerability management. Its real-time threat alerts and dashboards enhance user response capabilities. With centralized logging from Windows, Linux, Cisco devices, firewalls, and Active Directory, Netsurion enables effective compliance support for HIPAA and PCI standards. Managed Threat Protection with the embedded MITRE ATT&CK Framework enhances threat intelligence, while its evolving interface aims to improve user interactions. However, some users find deployment and searching challenging, pointing to areas for improvement.
What are Netsurion's key features?Netsurion is frequently implemented in industries requiring comprehensive security monitoring and compliance, such as healthcare and finance. It aids businesses in consolidating security efforts, offering insights into user activities and system changes, an asset for companies lacking substantial internal resources.
OpenText Enterprise Security Manager enables real-time threat detection through scalable and adaptable solutions, integrating seamlessly with multiple platforms for complex security scenarios across different environments.
OpenText Enterprise Security Manager offers extensive security monitoring capabilities, combining log analysis and incident management to enhance cybersecurity and compliance. Its powerful event correlation engine provides real-time alerts for rapid incident response. Users benefit from customizable dashboards and comprehensive log collection, making it a significant tool in the SIEM market. Flexible deployment options cater to both on-premises and cloud environments, supporting enterprises in managing IT infrastructure and threat detection efficiently.
What are the key features of OpenText Enterprise Security Manager?In industries such as finance, healthcare, and energy, OpenText Enterprise Security Manager is implemented for monitoring critical systems and ensuring compliance with regulatory needs. Enterprises leverage its capabilities for forensic investigations and active threat management, serving as a central hub for cybersecurity operations across diverse IT infrastructures.
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