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Netsurion vs Trellix Helix Connect comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 18, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.5
Netsurion boosts productivity and cost-efficiency, saving users over $200,000 yearly, with positive impacts in six months.
Sentiment score
5.2
Trellix Helix enhanced security, reduced costs, increased efficiency, minimized manual work, decreased downtime, and offered deeper security insights.
We have seen a return on investment with Trellix Helix Connect, and we can share relevant metrics as we reduce the MTTD and MTTR and have KPIs indicating our ROI.
Presales Lead at a outsourcing company with 11-50 employees
 

Customer Service

Sentiment score
7.5
Netsurion's customer service is responsive and efficient, with high satisfaction ratings despite some challenges in complex environments.
Sentiment score
6.1
Trellix Helix Connect's support is generally responsive but varies in efficiency and access to experts, facing occasional delays.
The customer support for Trellix Helix Connect is well in Latin America because there are many people in the region, which enhances the experience.
Presales Lead at a outsourcing company with 11-50 employees
We experienced some challenges due to the ongoing transformation and fusion of McAfee and FireEye, but we are committed to improving response times.
Senior Value Engineering at a tech vendor with 5,001-10,000 employees
 

Scalability Issues

Sentiment score
7.2
Netsurion excels in scalability and integration, handling diverse environments efficiently, though on-prem server management could improve.
Sentiment score
7.3
Trellix Helix Connect scales well for medium to large enterprises but may be costly for smaller businesses.
Trellix Helix Connect's scalability is excellent as the solution has a library to make integrations with other brands.
Presales Lead at a outsourcing company with 11-50 employees
We support the largest companies in the world and can cater to large environments.
Senior Value Engineering at a tech vendor with 5,001-10,000 employees
 

Stability Issues

Sentiment score
7.3
Netsurion is stable and reliable, with minimal downtime and low maintenance, but may have minor logging issues and resource concerns.
Sentiment score
7.8
Trellix Helix Connect is highly reliable with minimal downtime and manageable performance tweaks, rated nine to ten by users.
Trellix Helix Connect is very stable, and I have experienced almost no downtime or issues.
Presales Lead at a outsourcing company with 11-50 employees
The availability is high, which is critical for our customers who rely on a single panel of glass to operate.
Senior Value Engineering at a tech vendor with 5,001-10,000 employees
 

Room For Improvement

Netsurion should streamline agent deployment, enhance dashboards, improve Linux integration, and optimize user interface and threat detection.
Trellix Helix Connect needs interface enhancements, better integration, improved dashboards, and refined configuration to elevate user experience.
We have just released the solutions to the market recently, making it a revolution in the cybersecurity sector.
Senior Value Engineering at a tech vendor with 5,001-10,000 employees
The usability of hyperautomation is something to improve in the solution because it is expensive regarding the needed improvements.
Presales Lead at a outsourcing company with 11-50 employees
 

Setup Cost

Netsurion's pricing is flexible, with varied opinions on cost and value, offering both device-based and subscription models.
Trellix Helix Connect's pricing is competitive yet high, with free use for FireEye users and discounts for bulk purchases.
It is not the cheapest, but also not the most expensive solution.
Senior Value Engineering at a tech vendor with 5,001-10,000 employees
 

Valuable Features

Netsurion offers SIEM services with real-time alerts, integration capabilities, and 24/7 threat intelligence for enhanced security management.
Trellix Helix Connect offers seamless integration, AI features, and fast incident response to enhance network security and threat management.
Trellix Helix, as an AI XDR platform, helps our organization by offering an extensive number of connectors for integration, enabling us to consolidate all information in a single dashboard.
Senior Value Engineering at a tech vendor with 5,001-10,000 employees
 

Categories and Ranking

Netsurion
Ranking in Security Information and Event Management (SIEM)
53rd
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
24
Ranking in other categories
Managed Security Services Providers (MSSP) (33rd), SOC as a Service (14th), Managed Detection and Response (MDR) (37th), Extended Detection and Response (XDR) (47th)
Trellix Helix Connect
Ranking in Security Information and Event Management (SIEM)
19th
Average Rating
8.6
Reviews Sentiment
6.6
Number of Reviews
13
Ranking in other categories
Security Incident Response (3rd)
 

Mindshare comparison

As of January 2026, in the Security Information and Event Management (SIEM) category, the mindshare of Netsurion is 0.7%, up from 0.3% compared to the previous year. The mindshare of Trellix Helix Connect is 1.0%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Information and Event Management (SIEM) Market Share Distribution
ProductMarket Share (%)
Trellix Helix Connect1.0%
Netsurion0.7%
Other98.3%
Security Information and Event Management (SIEM)
 

Featured Reviews

John-Berry - PeerSpot reviewer
Information Technology Manager at ProfitSolv
The SOC center monitors, hunts, and notifies us of threats around the clock
I know they are working to resolve this issue, but Netsurion is currently unable to retrieve logs from S3 buckets. We use WP Engine for a lot of web hosting as well as AWS, and both of these platforms use S3 buckets. I would like Netsurion to be able to pull logs from Linux devices. We have some of that capability, and I believe they can do it. However, the way it works with Amazon is strange and glitchy. Therefore, working something out with Amazon would be great. Netsurion's SOC can be a bit too aggressive at times. We have asked them to adjust their playbook because I am tired of being notified about the same issue multiple times a day. I am aware of the issue, and it is not a cause for concern. Let's only take action on this issue if we see an actual problem.
reviewer2646834 - PeerSpot reviewer
Presales Lead at a outsourcing company with 11-50 employees
Reduces detection and response times through automation and alert correlation
The best features that Trellix Helix Connect offers are SOAR, automation, hyperautomation, and the correlation of alerts and threat intelligence, for example, when the alerts cross through MITRE ATT&CK, which stand out most to me. Out of those features, automation, alert correlation, and threat intelligence have made my work easier and more effective as we integrate many cybersecurity solutions into the XDR and set up the use cases to reduce MTTD and MTTR from days to minutes. I would add that the level of integration with other brands is something that surprises me about the features of Trellix Helix Connect. Trellix Helix Connect has positively impacted my organization as it is the most important tool to provide MDR service to our clients, which has resulted in specific outcomes and improvements.
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Top Industries

By visitors reading reviews
Performing Arts
16%
Manufacturing Company
9%
Outsourcing Company
9%
Retailer
6%
Comms Service Provider
17%
Computer Software Company
11%
Manufacturing Company
10%
Financial Services Firm
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise7
Large Enterprise7
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise1
Large Enterprise7
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for FireEye Helix?
The price of Trellix Helix is competitive in the market. It is not the cheapest but also not the most expensive. As for additional costs beyond standard licensing fees, there are none.
What needs improvement with FireEye Helix?
To improve Trellix Helix Connect, I think it is possible to enhance the dashboard to share more information about the incidents. For example, if I want to check a MITRE technique, maybe it is neces...
What is your primary use case for FireEye Helix?
My main use case for Trellix Helix Connect is to provide an MDR service to our clients. We use Trellix Helix Connect to correlate the alerts and automate the response most often. For example, we us...
 

Also Known As

Netsurion Managed Threat Protection, Netsurion EventTracker
FireEye Helix, FireEye Threat Analytics
 

Overview

 

Sample Customers

The Salvation Army, The FRESH Market, Pacific Western Bank, NASA, American Academy of Orthopaedic Surgeons (AAOS), and Talbot’s Stores
Police Bank, Verisk Analytics, Teck Resources
Find out what your peers are saying about Netsurion vs. Trellix Helix Connect and other solutions. Updated: December 2025.
881,082 professionals have used our research since 2012.