ThousandEyes and New Relic compete in the network and application monitoring category. ThousandEyes has the upper hand in network monitoring due to its path analysis and alerting systems, while New Relic is superior in application performance monitoring for real-time metrics and ease of use in DevOps environments.
Features: ThousandEyes offers comprehensive network monitoring with insights into connectivity quality and network issues. It features path analysis and alerting systems that integrate well with Cisco products. New Relic provides application performance monitoring with real-time performance statistics, application visibility, and ease of installation, making it ideal for DevOps.
Room for Improvement: ThousandEyes could enhance integration and usability, particularly in dashboard features and application monitoring. There's also potential in network device monitoring and analytics tools integration. New Relic needs improvement in data privacy controls and alerting mechanisms, with suggestions for better dashboard configurability and data detail retention.
Ease of Deployment and Customer Service: ThousandEyes is deployed in on-premises or hybrid cloud environments, praised for its responsive technical support. New Relic is predominantly used in public cloud settings, known for satisfying technical support. ThousandEyes offers deployment flexibility, whereas New Relic is favored for its cloud compatibility and scalability.
Pricing and ROI: ThousandEyes is seen as a high-investment solution with significant ROI through quick issue resolution and network performance improvements, though its costs can be challenging for smaller enterprises. New Relic's pricing is perceived as high but justified by its extensive feature set, providing ROI through enhanced productivity and reduced development times. Pricing models differ, with ThousandEyes targeting larger enterprises and New Relic offering flexible pricing options via cloud platforms.
Issues that could be solved quickly sometimes take longer because they go around in circles.
We contacted the support team, and they resolved it within a couple of hours.
Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal.
Having a dedicated incident alert system for URL alerts would help manage noise and streamline operations, especially during patch upgrades.
Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort.
I find the most valuable feature of ThousandEyes is the ability to directly see the client's exact issue.
New Relic is a powerful tool for optimizing web pages, tracking user behavior, and monitoring application performance. It helps detect anomalies, generate metrics, and create dashboards for synthetics monitoring, container workloads, stress tests, and more.
New Relic provides organizations with comprehensive insights into APIs, infrastructure, and scalability. It supports mobile and web applications with features like java tracking, health maps, customizable dashboards, and drill-downs. Users benefit from its easy initial setup, accurate alerts, UI monitoring, error tracking, and traceability. New Relic supports multiple ecosystems with straightforward pricing and new feature introductions, offering end-to-end monitoring, thorough data analysis, and effective problem resolution.
What are New Relic's most important features?New Relic is leveraged in industries such as e-commerce, finance, and technology. It helps monitor web traffic, evaluate load balancing, and ensure applications meet performance standards. Companies use it for stress tests, container-based workloads, API monitoring, and infrastructure management. Its integration capabilities are valuable for maintaining performance and scalability across diverse ecosystems, aiding in thorough data analysis and problem resolution.
ThousandEyes is a Network Intelligence platform that delivers visibility into every network an organization relies on, whether public or private. ThousandEyes enables users to optimize application delivery, end-user experience and ongoing infrastructure investments.
With cloud, enterprises can innovate much faster, but the growing number of cloud and SaaS applications means that more apps are being delivered over the Internet. This increases dependence on the Internet, a public “best effort” network, and other third-party infrastructures, substantially reducing the ability of IT teams to predict, visualize and control operational behavior. This results in a chaotic and unmanageable IT environment, making issue resolution a time-consuming ordeal, potentially impacting reputation and revenue. ThousandEyes has innovated an approach based on an unmatched distribution of smart agents across the Internet and enterprise, providing visibility all the way to the end user. ThousandEyes gathers and analyzes massive volumes of Network Intelligence data from all of these vantage points, enabling organizations to solve even their most obscure performance problems in minutes. By using ThousandEyes in the planning and testing phases of cloud adoption, customers can also strategically identify and fix underlying problems before production deployment of business-critical applications.
The ThousandEyes solution is ubiquitous across industry sectors, and since launching in mid-2013, customers have come from a diverse set of industry sectors, which include Silicon Valley technology companies, financial services, healthcare, pharmaceuticals, retail, manufacturing and education.
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