New Relic vs ThousandEyes comparison

New Relic and Cisco are both solutions in the Network Monitoring Software category. New Relic is ranked #9 with an average rating of 8.2, while Cisco is ranked #8 with an average rating of 8.4. New Relic holds a 1.5% mindshare in NMS, compared to Cisco’s 1.6% mindshare. Additionally, 94% of New Relic users are willing to recommend the solution, compared to 100% of Cisco users who would recommend it.

New Relic

Read 176 New Relic reviews

24,526 Views
7,113 Comparison Views

94% willing to recommend

ThousandEyes

Read 26 ThousandEyes reviews

10,697 Views
8,023 Comparison Views

100% willing to recommend

New Relic

ThousandEyes

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 10, 2024

ThousandEyes and New Relic compete in the network and application monitoring category. ThousandEyes has the upper hand in network monitoring due to its path analysis and alerting systems, while New Relic is superior in application performance monitoring for real-time metrics and ease of use in DevOps environments.

Features: ThousandEyes offers comprehensive network monitoring with insights into connectivity quality and network issues. It features path analysis and alerting systems that integrate well with Cisco products. New Relic provides application performance monitoring with real-time performance statistics, application visibility, and ease of installation, making it ideal for DevOps.

Room for Improvement: ThousandEyes could enhance integration and usability, particularly in dashboard features and application monitoring. There's also potential in network device monitoring and analytics tools integration. New Relic needs improvement in data privacy controls and alerting mechanisms, with suggestions for better dashboard configurability and data detail retention.

Ease of Deployment and Customer Service: ThousandEyes is deployed in on-premises or hybrid cloud environments, praised for its responsive technical support. New Relic is predominantly used in public cloud settings, known for satisfying technical support. ThousandEyes offers deployment flexibility, whereas New Relic is favored for its cloud compatibility and scalability.

Pricing and ROI: ThousandEyes is seen as a high-investment solution with significant ROI through quick issue resolution and network performance improvements, though its costs can be challenging for smaller enterprises. New Relic's pricing is perceived as high but justified by its extensive feature set, providing ROI through enhanced productivity and reduced development times. Pricing models differ, with ThousandEyes targeting larger enterprises and New Relic offering flexible pricing options via cloud platforms.

To learn more, read our detailed New Relic vs. ThousandEyes Report (Updated: August 2026).

Buyer's Guide

New Relic vs. ThousandEyes

August 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

6.1

New Relic effectively enhances application performance by quickly resolving issues, saving time, and improving customer satisfaction.

Sentiment score

6.2

ThousandEyes delivers substantial ROI by reducing troubleshooting time, improving network performance, and quickly identifying issues, saving resources.

There is return on investment because since we reduced the downtime, we can definitely save a lot of money within that period.

BasilJiji

System engineer at a retailer with 10,001+ employees

There is a definite return on investment for New Relic, as we would not have invested in building its infrastructure if there were no returns.

ArjunSharma

senior software at Norton Lifelock

After implementing New Relic, we have decreased staffing requirements while saving time and money.

reviewer2805771

Senior Observability Engineer I at a computer software company with 51-200 employees

For more quotes and insights, download the New Relic report

There has been a great ROI from using ThousandEyes, with significant time saved in troubleshooting as I can quickly pinpoint issues rather than spending time isolating them, alongside enhancing customer feedback and experience.

Abdalraheem Asha

Senior cloud engineering lead and IT project owner at KDD

I have seen a return on investment by reducing troubleshooting time and having lesser user mapping error issues, in addition to engineering time saved through better observability and reduced organizational MTTR.

Pepaja Morris

Project Manager at Procter & Gamble

For more quotes and insights, download the ThousandEyes report

Customer Service

Sentiment score

7.3

New Relic's customer service is praised for its responsiveness and support, though some users desire quicker, clearer responses.

Sentiment score

6.9

ThousandEyes' customer service is highly regarded with responsive support, though there's room for improvement in response times.

If I drop an email to them, they will respond quickly to my email.

Vamsi Busa

Senior DevOps Engineer at a tech vendor with 10,001+ employees

Customer support from New Relic is very good, and we rarely need to create support tickets.

ArjunSharma

senior software at Norton Lifelock

They are very polite and helped him out.

TusharGoel

Cloud Engineer at TO THE NEW Digital

For more quotes and insights, download the New Relic report

We contacted the support team, and they resolved it within a couple of hours.

Maria Geovith Kamlay

System Operation Associate at a financial services firm with 10,001+ employees

I would give it a rating of 10 because whenever we have any issues, we can typically reach someone who has the knowledge to help us.

Brian Farris

Network Engineer Iii at a healthcare company with 5,001-10,000 employees

The customer support for ThousandEyes is very proactive and supportive.

Pepaja Morris

Project Manager at Procter & Gamble

For more quotes and insights, download the ThousandEyes report

Scalability Issues

Sentiment score

7.6

New Relic is highly scalable, supporting varied workloads and environments, aided by seamless AWS integration and a flexible SaaS model.

Sentiment score

7.1

ThousandEyes is highly scalable, efficiently supporting enterprise needs with flexible usage across sectors, despite licensing cost concerns.

We currently use New Relic for tens of thousands of developers and hundreds of teams within our organization, and we have not encountered any scalability issues.

ArjunSharma

senior software at Norton Lifelock

It is also suitable for cloud native architectures, SaaS, or software as a service, and for high volume data ingestion also.

TusharGoel

Cloud Engineer at TO THE NEW Digital

Regarding New Relic's scalability, it excels at the enterprise level for cloud integrations that can utilize tags.

reviewer2805771

Senior Observability Engineer I at a computer software company with 51-200 employees

For more quotes and insights, download the New Relic report

Scalability with ThousandEyes is straightforward as you don't really need to scale; it's designed to monitor multiple applications, accommodating 50 or 100 applications simultaneously.

AfolabiOlufayo

Network Assistant Engineer at Staffordshire and Shropshire Health Informatics Service

ThousandEyes's scalability is excellent; it is very scalable and grows with my organization's needs.

Pepaja Morris

Project Manager at Procter & Gamble

For more quotes and insights, download the ThousandEyes report

Stability Issues

Sentiment score

7.9

New Relic is stable, reliable, and efficient, with swift issue resolution, though minor performance hiccups occur occasionally.

Sentiment score

8.1

ThousandEyes is praised for stability and reliability, with minimal performance issues and effective IT support resolving rare incidents.

New Relic lags sometimes.

TusharGoel

Cloud Engineer at TO THE NEW Digital

New Relic is stable based on my experience, as I have not seen any problems with the UI.

Oleksii Barybin

Contingent Worker at a retailer with 10,001+ employees

For more quotes and insights, download the New Relic report

From my experience, ThousandEyes has been stable up to 95%; I have not seen any stability issues.

Abdalraheem Asha

Senior cloud engineering lead and IT project owner at KDD

ThousandEyes is not very stable; sometimes you have to reboot the servers to get actual results.

AfolabiOlufayo

Network Assistant Engineer at Staffordshire and Shropshire Health Informatics Service

I would assess the stability and reliability of ThousandEyes as good, with no downtime or crashes or performance issues experienced.

reviewer2847939

R&D at a comms service provider with 51-200 employees

For more quotes and insights, download the ThousandEyes report

Room For Improvement

Users request plugin enhancements, better data retention, third-party integration, improved interface, and optimized alerting, dashboards, and pricing.

ThousandEyes must improve user experience, integration, AI features, and extend automation for enhanced traffic insights and cost efficiency.

If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful.

BasilJiji

System engineer at a retailer with 10,001+ employees

Using real-time data, if there are any malicious patterns or something happening, they can identify those.

Hari Rajendiran

Platform Software Engineer 4 at Nexthink

Because of the pricing model, organizations have experienced uncontrolled costs and were not able to afford New Relic.

Aditya Krishnakumar

Senior SRE Engineer at SentinelOne

For more quotes and insights, download the New Relic report

Incidents should be alerted on and traced early, before they escalate to full outages.

Chimaobigerald Ukwuoma

Software Developer at The Code

I think the pricing, setup cost, and licensing for ThousandEyes are too costly.

reviewer2847939

R&D at a comms service provider with 51-200 employees

Having a dedicated incident alert system for URL alerts would help manage noise and streamline operations, especially during patch upgrades.

Maria Geovith Kamlay

System Operation Associate at a financial services firm with 10,001+ employees

For more quotes and insights, download the ThousandEyes report

Setup Cost

New Relic's pricing is often seen as high but justified by its comprehensive features, despite confusing models.

ThousandEyes' pricing is variable, often moderate to expensive, with licensing based on flows and annual billing options.

Considering the features New Relic offers, the pricing or cost setup has not been a blocker for our budget.

ArjunSharma

senior software at Norton Lifelock

My experience with pricing, setup cost, and licensing for synthetic monitoring is that minions used to cost a lot.

Palak Bhawsar

DevOps engineer at a tech company with 5,001-10,000 employees

As we talk about pricing, it is not that much cheaper.

HemantKumar7

Senior Site Reliability Engineer at a tech vendor with 501-1,000 employees

For more quotes and insights, download the New Relic report

My experience with pricing, setup cost, and licensing has been that everything was cost-effective.

Pepaja Morris

Project Manager at Procter & Gamble

My experience with pricing, setup cost, and licensing is that it comes in cheaper than alternatives.

reviewer2803392

Lead Technical Consultant at a financial services firm with 5,001-10,000 employees

My experience with pricing, setup costs, and licensing indicates that licensing is somewhat complicated because of the credits system.

Brian Farris

Network Engineer Iii at a healthcare company with 5,001-10,000 employees

For more quotes and insights, download the ThousandEyes report

Valuable Features

New Relic offers real-time monitoring, easy dashboards, and alerting, enhancing performance insights with integration and predictive analytics.

ThousandEyes provides network path visualization and monitoring, offering fast issue detection and integration with Cisco for improved performance.

Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort.

Pietro Dell'Erba

Head of API at a marketing services firm with 11-50 employees

New Relic is very useful for teams that don't have much of a dedicated DevOps team but want to have observability for their platform, and it's an easy way to get started.

Aditya Krishnakumar

Senior SRE Engineer at SentinelOne

New Relic has positively impacted our organization by reducing errors, improving performance, and saving time.

ArjunSharma

senior software at Norton Lifelock

For more quotes and insights, download the New Relic report

I measure the 70% improvement in customer experience through customer tickets and feedback after resolving issues, where previously, users faced problems and limited time on the platform, and after using ThousandEyes, the user time reached up to five to six hours a day, even for teams possibly totaling 30 hours a day.

Abdalraheem Asha

Senior cloud engineering lead and IT project owner at KDD

ThousandEyes offers the best features including global internet and cloud visibility from distributed vantage points, application and network performance monitoring, real-time outage detection and incident alerts, end-to-end path visualization for rapid troubleshooting, proactive issue demarcation, and historical data.

Pepaja Morris

Project Manager at Procter & Gamble

ThousandEyes has become critical for swift network troubleshooting as well, so anytime that there's potential issues with applications or we want to be proactive in resolving potential issues before they arise, ThousandEyes is really the platform that we're leveraging for WAN monitoring, Wi-Fi, latency, packet loss, etc.

Shreyans Parekh

Vice President, Finance and Operations at Fruitist

For more quotes and insights, download the ThousandEyes report

Categories and Ranking

New Relic

Ranking in Network Monitoring Software

9th

Ranking in Cloud Monitoring Software

3rd

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

176

Ranking in other categories

Application Performance Monitoring (APM) and Observability (4th), IT Infrastructure Monitoring (9th), IT Operations Analytics (3rd), Mobile APM (2nd), AIOps (4th)

ThousandEyes

Ranking in Network Monitoring Software

8th

Ranking in Cloud Monitoring Software

10th

Average Rating

8.4

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Digital Experience Monitoring (DEM) (2nd)

Mindshare comparison

As of August 2026, in the Network Monitoring Software category, the mindshare of New Relic is 1.5%, down from 1.9% compared to the previous year. The mindshare of ThousandEyes is 1.6%, down from 3.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software Mindshare Distribution
Product	Mindshare (%)
ThousandEyes	1.6%
New Relic	1.5%
Other	96.9%

Network Monitoring Software

Featured Reviews

BasilJiji

System engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

Read full review

Shreyans Parekh

Vice President, Finance and Operations at Fruitist

Proactive monitoring has transformed digital experience and now optimizes application delivery

With ThousandEyes, there are some configuration and metric screens that are not entirely intuitive with ThousandEyes, so they can certainly improve in terms of the usability of certain metric screens. ThousandEyes can also offer deeper traffic insights relative to specific applications, so detailed analytics on application-level traffic would help in better understanding and managing our network resources effectively. I would say that ThousandEyes can also, in terms of providing more extensibility with other observability tools, offer more out-of-the-box integrations with other observability tools so that ThousandEyes can serve as that single source of truth, so that we don't necessarily need to go to other tools to be able to be that one-source dashboard. I think there's a lot that ThousandEyes can continue to improve on there. The issues that I've talked about, including extensibility with other platforms and the improvement of accessing specific metric screens in order to be able to provide for fuller access and more detailed access to network-level metrics would make the platform feel less complicated to navigate. It wouldn't require as many manual integration inputs.

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Top Industries

By visitors reading reviews

Financial Services Firm

14%

Outsourcing Company

Manufacturing Company

Construction Company

Financial Services Firm

13%

Manufacturing Company

Healthcare Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	52
Large Enterprise	79

By reviewers
Company Size	Count
Small Business	8
Midsize Enterprise	3
Large Enterprise	17

Questions from the Community

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

What needs improvement with New Relic Insights?

I find New Relic to be somewhat expensive. Our team shares logins, contrasting with other applications where individual team accounts are standard. Pricing is a primary concern since New Relic can ...

See all answers

What is your primary use case for New Relic Insights?

As an Application Monitoring Engineer, my primary responsibilities include ensuring the uptime of services, managing infrastructure, and monitoring transactions. I use New Relic to set up incidents...

See all answers

What is the best network monitoring software for large enterprises?

It actually depends on the exact purpose or requirements. Some tools are better for only network devices while others are better from a cloud monitoring or APM monitoring perspective. You can check...

See all answers

What needs improvement with ThousandEyes?

We face challenges with hybrid and distributed enterprise networks since we use Cisco, but we also have other third party integrations. When it comes to ThousandEyes, it does not show anything when...

See all answers

What is your primary use case for ThousandEyes?

I have been using ThousandEyes with this company for two years. The main use case is that we would like to get insights into our calls. Currently, we are still in the POC state with ThousandEyes, b...

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Product Reports

Buyer's Guide

New Relic

July 2026

Download New Relic product report

Buyer's Guide

ThousandEyes

July 2026

Download ThousandEyes product report

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

No data available

Overview

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

New Relic

ThousandEyes offers cutting-edge monitoring capabilities with advanced features such as end-to-end network monitoring, real-time alerts, and application insights. It supports integration with Cisco products and provides visibility into network paths, helping businesses maintain superior network performance.

ThousandEyes is renowned for its ability to diagnose network issues by offering comprehensive network path visualization and detailed analytics. Its ability to detect packet loss and monitor ISPs ensures robust network security. The integration capabilities, particularly with Cisco platforms, make it versatile for businesses requiring customizable dashboards. Users benefit from ease of use and real-time alert systems, though improvements in guest portal usability, packet analysis, and integration with Cisco platforms are needed. Enhancements in automation, knowledge resources, and application-level features could benefit users, alongside better network device monitoring through SNMP and improved path visualization. Additionally, better incident management and alert detection systems are anticipated.

What are the key features of ThousandEyes?

End-to-End Monitoring: Provides comprehensive insights across networks, applications, and users.
Real-Time Alerts: Sends immediate alerts for network disturbances or performance issues.
Network Path Visualization: Offers detailed views of network paths for easy diagnostics.
Application Insights: Delivers in-depth analytics on application performance.

What benefits or ROI can users expect from ThousandEyes?

Time Savings: Reduces diagnosis and troubleshooting time with advanced analytics.
Improved User Experience: Enhances network reliability, leading to better user satisfaction.
Increased Employee Satisfaction: Streamlines network operations, boosting employee efficiency.
Prevention of Downtime: Identifies potential issues early to avoid service interruptions.

Businesses across sectors leverage ThousandEyes for seamless network monitoring and diagnostics. It is invaluable for ensuring connectivity across LANs, Wi-Fi, internet, and SaaS applications. ThousandEyes provides critical insights into internet and ISP performance, significantly benefiting industries reliant on robust digital infrastructure.

Cisco

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Wayfair, GitHub, Craigslist, Comcast, SurveyMonkey, Lyft, Box, HP, Zendesk, IO Data Centers, Good Technology, NNTCommunications, Proofpoint, Schneider, Crowdstrike, Avera, Pitney Bowes, InstartLogic, Shutterfly, Shutterstock, Condé Nast, Roche, Jive, Actelion, Brocade, Infor, Okta, JLL, DigitalOcean, Zuora, NetSuite, CloudFlare, One, DemonWare, Quantcast, Carbonite, CareerBuilder, Prosper, Oscar, Slack

Buyer's Guide

New Relic vs. ThousandEyes

August 2026

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