Newgen OmniOMS CCM Suite vs Ushur ServiceNow comparison

Newgen and Ushur are both solutions in the Customer Communications Management (CCM) category. Newgen is ranked #16, while Ushur is ranked #23. Newgen holds a 1.4% mindshare in CCM, compared to Ushur’s 0.4% mindshare.

Newgen OmniOMS CCM Suite

157 Views
138 Comparison Views

Ushur ServiceNow

62 Views
62 Comparison Views

Newgen OmniOMS CCM Suite

Ushur ServiceNow

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Newgen OmniOMS CCM Suite

Ranking in Customer Communications Management (CCM)

16th

Average Rating

0.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Ushur ServiceNow

Ranking in Customer Communications Management (CCM)

23rd

Average Rating

0.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of August 2025, in the Customer Communications Management (CCM) category, the mindshare of Newgen OmniOMS CCM Suite is 1.4%, up from 1.1% compared to the previous year. The mindshare of Ushur ServiceNow is 0.4%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Customer Communications Management (CCM)

Comparisons

OpenText Communications vs Newgen OmniOMS CCM Suite

Compared 52% of the time

Quadient Inspire vs Newgen OmniOMS CCM Suite

Compared 48% of the time

More Newgen OmniOMS CCM Suite Competitors

No data available

Also Known As

O2MS

No data available

Overview

Newgen OmniOMS CCM Suite can be used to create, personalize, and deliver consistent communications across multiple channels. It enables businesses to gain maximum traction from every customer interaction. It allows business users to utilize customer information to create timely and targeted communications. The Newgen Customer Communication Management (CCM) suite can be used for creation and multi-channel delivery of batch, interactive, and on-demand communications.

Newgen

Ushur for ServiceNow is for mobile, instant, real-time resolution on the ServiceNow platform over automated messaging. Ushur integrates with ServiceNow allowing customers to confirm resolution of their incident tickets, and to request feedback with Customer Satisfaction Score (CSS) & Net Promoter Score (NPS) over messaging. Customers can confirm resolutions without logging into ServiceNow

Ushur

Sample Customers

North Carolina Department of Public Safety, Max Bupa, Rak Bank, Bank Dhofar, East West Bank, Coca Cola, First Caribbean International Bank, Wellcare

Information Not Available

See our list of best Customer Communications Management (CCM) vendors.

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