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NICE Interaction Analytics vs NICE Sales Performance Management comparison

NICE Interaction Analytics and NICE Sales Performance Management are both solutions in the Speech Analytics category. NICE Interaction Analytics is ranked #1, while NICE Sales Performance Management is ranked #2. NICE Interaction Analytics holds a 29.8% mindshare in SA, compared to NICE Sales Performance Management’s 25.6% mindshare.
NICE Interaction Analytics
  • 159 Views
  • 159 Comparison Views
NICE Sales Performance Mana...
  • 193 Views
  • 152 Comparison Views

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

NICE Interaction Analytics
Ranking in Speech Analytics
1st
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
NICE Sales Performance Mana...
Ranking in Speech Analytics
2nd
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
Sales Performance Management (7th)
 

Mindshare comparison

As of October 2025, in the Speech Analytics category, the mindshare of NICE Interaction Analytics is 29.8%, up from 25.0% compared to the previous year. The mindshare of NICE Sales Performance Management is 25.6%, up from 15.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Speech Analytics Market Share Distribution
ProductMarket Share (%)
NICE Interaction Analytics29.8%
NICE Sales Performance Management25.6%
Other44.599999999999994%
Speech Analytics
 

Comparisons

No data available
No data available
 

Also Known As

Interaction Analytics
No data available
 

Overview

NICE Interaction Analytics automatically analyzes 100% of your customer interactions, optimize average handle time, reduces call volume, decrease hold time, and increase first call resolution rate and gets volume and trend reports to pinpoint areas that require further analysis. NICE Interaction Analytics enhances users experience through Automatically identifying the trending hot topics and key phrases in customer communications and reveal patterns and preemptively that prevent customer churn, repeat contacts, and failed sales efforts.
NICE

Optimize your sales performance end to end - incentive compensation management​, territory and quota management, coaching, and detailed sales performance analysis. Manage the entire sales compensation cycle to ensure you maximize sales teams and channel performance to align sales behavior with organizational goals.

NICE
 

Sample Customers

ebay Enterprise
American Airlines, Telefonica, Cable&Wireless, GoDaddy, Cablevisi‹n Argentina, Webhelp, UPC, The Home Depot, ING
See our list of best Speech Analytics vendors.

We monitor all Speech Analytics reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.