Nuance IVR vs Voxeo Prophecy comparison

Nuance and Voxeo are both solutions in the IVR Systems category. Nuance is ranked #2, while Voxeo is ranked #7. Nuance holds a 13.0% mindshare in IS, compared to Voxeo’s 5.0% mindshare. Additionally, 100% of Nuance users are willing to recommend the solution.

Nuance IVR

Read 1 Nuance IVR review

488 Views
464 Comparison Views

100% willing to recommend

Voxeo Prophecy

154 Views
151 Comparison Views

Nuance IVR

Voxeo Prophecy

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Nuance IVR

Ranking in IVR Systems

2nd

Average Rating

8.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Voxeo Prophecy

Ranking in IVR Systems

7th

Average Rating

0.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of March 2026, in the IVR Systems category, the mindshare of Nuance IVR is 13.0%, down from 33.7% compared to the previous year. The mindshare of Voxeo Prophecy is 5.0%, up from 2.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IVR Systems Mindshare Distribution
Product	Mindshare (%)
Nuance IVR	13.0%
Voxeo Prophecy	5.0%
Other	82.0%

IVR Systems

Featured Reviews

it_user1014

CTO at a tech company with 51-200 employees

The most complete and effective voice recognition offering

* One of the most accurate voice recognition technologies, including adaptability both for dialect and lexicon. * The lexicons are well developed by the industry, especially travel and financial services. * Implementation had few issues and technical product support was strong.…

Read full review

Use Voxeo Prophecy?

Leave a review

See which vendors are best for you

Use our free recommendation engine to learn which IVR Systems solutions are best for your needs.

See recommendations

884,933 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Insurance Company

12%

University

10%

Real Estate/Law Firm

10%

Financial Services Firm

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Comparisons

NICE CXone vs Nuance IVR

Compared 17% of the time

Verint IVR and Voice Self-Service vs Nuance IVR

Compared 16% of the time

Cisco Unified Customer Voice Portal (Unified CVP) vs Nuance IVR

Compared 15% of the time

Cisco Unified Contact Center Express vs Nuance IVR

Compared 12% of the time

West Holly vs Nuance IVR

Compared 8% of the time

More Nuance IVR Competitors

Cisco Unified Contact Center Express vs Voxeo Prophecy

Compared 68% of the time

More Voxeo Prophecy Competitors

Also Known As

No data available

Prophecy

Overview

Creating a positive opinion of your company means making it easy for customers to get what they need. With Nuance IVR, your callers will feel like they're talking with their very own personal assistant.

Nuance

Prophecy is an industry-leading communications platform that makes it easy for companies to interact with customers in ways that improve service, drive sales, and lower costs.

Voxeo

Sample Customers

Home Credit Bank, Acer America

Zenith American Solutions, T-Mobile Netherlands, T-Mobile Austria, T-Mobile Czech Republic, T-Mobile Poland, Swisscom, Northern Ireland Electricity

See our list of best IVR Systems vendors.

We monitor all IVR Systems reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.