OpenNebula vs ServiceNow IT Operations Management comparison

OpenNebula and ServiceNow are both solutions in the Cloud Management category. OpenNebula is ranked #21 with an average rating of 7.0, while ServiceNow is ranked #13 with an average rating of 8.1. OpenNebula holds a 1.6% mindshare in CM, compared to ServiceNow’s 1.6% mindshare. Additionally, 100% of OpenNebula users are willing to recommend the solution, compared to 95% of ServiceNow users who would recommend it.

OpenNebula

Read 15 OpenNebula reviews

3,459 Views
3,286 Comparison Views

100% willing to recommend

ServiceNow IT Operations Ma...

Read 46 ServiceNow IT Operations Management reviews

8,308 Views
1,911 Comparison Views

95% willing to recommend

OpenNebula

ServiceNow IT Operations Ma...

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 17, 2024

OpenNebula and ServiceNow IT Operations Management compete in the cloud and IT operations management space. ServiceNow IT Operations Management is considered superior due to its extensive features, appealing to businesses prioritizing functionality.

Features: OpenNebula offers simplicity in building private clouds, flexibility in supporting various infrastructures, and customization options that make it ideal for straightforward cloud solutions. In contrast, ServiceNow IT Operations Management provides comprehensive IT service management with sophisticated workflows, integrations with enterprise IT services, and extensive automation capabilities.

Room for Improvement: OpenNebula could enhance its customer service resources, improve scalability features, and provide more detailed documentation for user support. ServiceNow IT Operations Management could benefit from a simpler deployment process, a more user-friendly interface for non-IT users, and competitive pricing structures.

Ease of Deployment and Customer Service: OpenNebula is known for its straightforward deployment and strong support for open standards, which aids easy integration with existing infrastructures. Its customer service is adequate but limited compared to larger organizations. ServiceNow IT Operations Management has a more complex deployment due to its wide-ranging capabilities but offers extensive support and resources through its structured customer service program.

Pricing and ROI: OpenNebula's lower setup costs attract organizations with limited budgets aiming for cost-effective cloud management and substantial ROI. ServiceNow IT Operations Management requires a higher initial investment but delivers greater ROI by enhancing IT operations efficiency through its broad feature set.

To learn more, read our detailed OpenNebula vs. ServiceNow IT Operations Management Report (Updated: August 2026).

Buyer's Guide

OpenNebula vs. ServiceNow IT Operations Management

August 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

OpenNebula

Ranking in Cloud Management

21st

Average Rating

8.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

No ranking in other categories

ServiceNow IT Operations Ma...

Ranking in Cloud Management

13th

Average Rating

8.2

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

Event Monitoring (2nd), IT Infrastructure Monitoring (15th), AIOps (3rd)

Mindshare comparison

As of August 2026, in the Cloud Management category, the mindshare of OpenNebula is 1.6%, down from 6.6% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 1.6%, down from 1.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Cloud Management Mindshare Distribution
Product	Mindshare (%)
ServiceNow IT Operations Management	1.6%
OpenNebula	1.6%
Other	96.8%

Cloud Management

Featured Reviews

FOURES Jean-Philippe

Products Manager at a tech services company with 501-1,000 employees

Reliable, simple to manage, and offers great technical support

The support of VXLAN fits with our network management. Thanks to this we can propose mixed solutions using virtual resources on OpenNebula and bare metal servers hosted in our facilities linked to each other on the sale network. This use case is very useful when some applications need bare metal power (Kubernetes workers, huge databases, AI models computations, et cetera). The cluster management is very useful for splitting our different clusters (mutual vs dedicated). We can manage deployments and capacity planning without pain. The API is also really simple and it helped us to develop the Terraform provider to manage OpenNebula like any other cloud infrastructure.

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reviewer2755671

Solution architect at a tech vendor with 10,001+ employees

Significant enhancement in operations with powerful discovery and analytics, yet pricing structure poses challenges

ServiceNow IT Operations Management provides out-of-the-box dashboards. Along with the dashboard, it also provides the Operations Workspace, which is very useful for operations teams. There is a functionality called Performance Analytics, which we are also using to develop some dashboards for the senior leadership and operations team where they can perform trend analysis of alerts and events happening across the infrastructure and application landscape. These dashboards are really useful here. ServiceNow IT Operations Management's biggest plus point is that it is a platform. ITOM is just one module that ServiceNow IT Operations Management offers, but they provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I also like the ability to build custom functions. I can define a function where I have two types of views and configure the dependencies. The virtual data centers concept allows me to define users. If a user wants to join certain kinds of machines, the host and the other user won't see them. It gives me the flexibility to define multiple views and data centers in one place."

"OpenNebula freed my customer from doing the maintenance operations of the servers because now that can be done by his clients."

"The service feature appeals most to us, thus it is the most valuable."

"It has enabled us to decrease the optics by around 55 to 60%."

"The most valuable feature of OpenNebula is that it scales very well."

"OpenNebula is lightweight, stable, and easy to customize."

"It is quite easy to deploy."

"The ability to use it almost like a public cloud for an organization is a big asset, as it will create a value proposition and can control costs in a great way."

More OpenNebula pros

"With this solution, operational costs will be reduced, your maintenance cost will be reduced when you use the item model, you will deliver a fast solution to the customers, and if something happens on the server-side or router-side, it will be immediately caught."

"The most valuable features of the solution are discovery, cloud governance, event management, and service mapping."

"It's easy to set up."

"The main and best thing about ServiceNow IT Operations Management is that it helps to organize user management tickets in an organized form."

"The Discovery feature is the most valuable. I only use the Discovery and Service Mapping features. I am using the minor subscription called ITOM Visibility, which includes the Discovery and Service Mapping features. It is easy to understand and easy to use. It has a lot of documentation. You can find a lot of help online, which helps me in finding what I need in a rapid way. You can find videos on YouTube channels and a lot of stuff and information in the online community."

"It is a stable solution. I have not experienced any system outages during my time using the solution."

"It is very stable and reliable; there aren't bugs or glitches, it doesn't crash or freeze, and it offers good performance."

"It is a product that is familiar for a lot of users."

More ServiceNow IT Operations Management pros

Cons

"The storage feature that they have is a bit confusing."

"Backup features are only available in the enterprise edition. The community version lacks a good solution for making backups."

"They should add more features like object storage."

"As with all enterprise software licensing, the pricing is not intuitive and must be negotiated; grandfathered contracts are better than anything offered today."

"There are small things that are hard. For example, making sure that it is going to be installable on public clouds."

"The web interface could be better. It's not very difficult to use, but there's room for enhancement."

"It should have a simple REST API like most other tools. It's the industry standard format. An XML-RPC API gives you an XML document that you have to convert and then do something with that. REST API endpoint provides outputs in a JSON document. I would also like to see support for user data or heat templates, which OpenStack offers, but OpenNebula doesn't have this yet."

"An area for improvement in OpenNebula is the number of features it has. The solution doesn't have that many cloud features compared to other solutions. You'd say, "Okay, simplicity over a rich feature list?" Some say, "No, I need a big machine or a cloud interface for my customers to manage resources. I don't have to go and do it for them." Some people do it that way, and it works, but I'd like to improve the limited features in OpenNebula."

More OpenNebula cons

"The pattern part can be improved. Patterns are used in the Discovery feature. Although it is easy to create new patterns and modify the existing ones, it would be better if this solution can have more out-of-the-box patterns. In terms of new features, they can include artificial intelligence, something like machine learning."

"In providing for customers, I think that the cost of ServiceNow is quite high."

"There are some limitations with Discovery; some areas are not available in the installation. I would like the solution to be able to discover more devices. That will remove the need to have multiple tools."

"ServiceNow IT Operations Management could do a little bit better with integrations. Integrating ServiceNow IT Operations Management with CMDB processes needs a little more work."

"Even though they call it low code there are a lot of customizations needed, especially from an ITOM standpoint."

"The solution's subscription model could be improved."

"At times, it got cumbersome from the project management perspective. It could have been because of the way we were using it. I found Microsoft Project to be more extensive and robust than ITOM."

"ServiceNow IT Operations Management is very expensive. The list price is around $40 per node per month for the high-end, all-inclusive version."

More ServiceNow IT Operations Management cons

Pricing and Cost Advice

"OpenNebula gives good value for money."

"We use the Community Edition, rather than the Enterprise Edition."

"The licensing for OpenNebula used to be free, but now it's no longer free. A customer contacted me asking to move to another provider because of the changes in the licensing terms for OpenNebula. I have no information on how much the OpenNebula license is because the customer pays for it, and I only do the integration."

"OpenNebuoa has recently come up with a new subscription model that is economical and a lot of new customers are choosing this as it is an easy subscription model."

"The solution is open source so is free."

"VRA is very expensive but OpenNebula is free."

"The solution is costly compared to the products offered by its competitors."

"It is expensive. It is around 10 Euros per server per month."

"I would rate the product's pricing a five out of ten since there are vendors who are cheaper."

"This solution offers good value but comes at a very high premium. Pricing could be reduced by 10 to 20%."

"It has different subscription models."

"There are additional costs, you have to pay more for everything."

"While not entirely sure, I believe the solution costs at least a million dollars annually."

"The solution offers yearly licenses and a subscription model for add-on features."

More ServiceNow IT Operations Management pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

12%

Comms Service Provider

10%

Computer Software Company

University

Manufacturing Company

11%

Financial Services Firm

11%

Computer Software Company

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	6
Large Enterprise	3

By reviewers
Company Size	Count
Small Business	12
Midsize Enterprise	6
Large Enterprise	29

Questions from the Community

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Earn 20 points

What is your experience regarding pricing and costs for ServiceNow IT Operations Management?

Regarding pricing, while I initially felt the prices were high when we moved, I now see that it is reasonable considering that we are not just using an ITSM tool; we are improving processes and com...

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What needs improvement with ServiceNow IT Operations Management?

ServiceNow IT Operations Management can be improved by focusing on adoption, as some companies still use other tools, and we had to onboard them initially, addressing challenges such as data migrat...

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What is your primary use case for ServiceNow IT Operations Management?

As an implementation expert and former CIO, I handled implementation from an IT best practice perspective for different companies.

See all answers

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Compared 3% of the time

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Product Reports

Buyer's Guide

OpenNebula

July 2026

Download OpenNebula product report

Buyer's Guide

ServiceNow IT Operations Management

July 2026

ServiceNow IT Operations Management report

Download ServiceNow IT Operations Management product report

Also Known As

No data available

ServiceNow ITOM

Overview

OpenNebula offers scalability, ease of deployment, and integration capabilities that enhance cloud management for enterprises. It supports both virtual and bare metal resources, providing a versatile cloud management experience.

OpenNebula provides a robust platform for building, managing, and automating private and public clouds. Its compatibility with platforms like VMware, KVM, and containers makes it ideal for businesses hosting virtual private clouds and deploying Kubernetes clusters. OpenNebula's API and SDK facilitate automation and integration, allowing organizations to connect with IT systems effectively. Despite its strengths, improvements in object storage, REST API integration, and UI enhancements are needed. The documentation can be disorganized, and users encounter challenges with upgrades and community support.

What are key OpenNebula features?

Scalability: Easily manage resources for growing cloud environments.
User-Friendly Interface: Simplifies cloud management tasks.
Integration: Connects seamlessly with IT systems using robust API and SDK.
Hypervisor Support: Works with multiple hypervisors and container platforms.

What benefits do users find in OpenNebula?

Efficiency: Streamlines cloud operations, reducing management complexities.
Versatility: Offers support for both virtual and bare metal resources.
Community and Documentation: Though needing improvement, provides valuable resources for users.
Cost-Effectiveness: Lightweight nature minimizes resource expenditure.

OpenNebula implementation spans industries where cloud automation and management are critical. Companies utilize OpenNebula for deploying private clouds and managing infrastructure. Its support for Kubernetes clusters is beneficial in tech-driven sectors, highlighting OpenNebula's adaptability to different operational needs.

OpenNebula

ServiceNow IT Operations Management offers a scalable platform for managing IT infrastructure with features like discovery, dashboards, and service mapping. Ideal for incident, change, and problem management, it enhances operational efficiency and reduces IT service downtime.

ServiceNow IT Operations Management provides comprehensive solutions for consolidating events, automating workflows, and monitoring IT systems. Users utilize it for managing ticketing systems and conducting impact analysis through service mapping. The platform supports integrations with other modules, boosting efficiency with its intuitive interface. While highly functional, improvements in interface design and pricing are necessary, especially in integration with non-IP devices and cloud providers. Enhanced AI, machine learning, and discovery and monitoring functions are also needed.

What are the most important features?

Discovery: Automatically detects and maps IT infrastructure components.
Dashboard: Offers out-of-the-box reports through a user-friendly interface.
Service Mapping: Aids in assessing the impact of IT changes.
Event Management: Consolidates events for better management.
Orchestration: Streamlines automation processes to optimize workflows.

What benefits or ROI should be expected?

Scalability: Supports dynamic growth in IT operations.
Enhanced Efficiency: Improves workflow automation and event management.
Reduced Downtime: Minimizes service interruptions to maintain productivity.
Cost Reduction: Lowers operational costs by optimizing resources.

IT Operations Management by ServiceNow is widely implemented across industries like finance, healthcare, and manufacturing to optimize IT processes, enhance monitoring, and streamline infrastructure management. It is particularly effective in automating workflows and improving service reliability.

ServiceNow

Sample Customers

Akamai, BBC, Fermilab, Terradue, Surf Sara, Produban, Netways, ESA, China Mobile, BlackBerry, Deloitte, Fuze, Telefonica, Trivago, Nokia, Encore Tech, Beeks.

servicenow, TransAlta, NATS, Symantec

Buyer's Guide

OpenNebula vs. ServiceNow IT Operations Management

August 2026

Free Report: OpenNebula vs. ServiceNow IT Operations Management

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