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OpenText Communications vs Smart Communications comparison

Why PeerSpot?
 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

OpenText Communications
Ranking in Customer Communications Management (CCM)
2nd
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
Smart Communications
Ranking in Customer Communications Management (CCM)
5th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2026, in the Customer Communications Management (CCM) category, the mindshare of OpenText Communications is 19.9%, up from 17.1% compared to the previous year. The mindshare of Smart Communications is 4.9%, down from 9.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Customer Communications Management (CCM) Mindshare Distribution
ProductMindshare (%)
OpenText Communications19.9%
Smart Communications4.9%
Other75.2%
Customer Communications Management (CCM)
 

Top Industries

By visitors reading reviews
Financial Services Firm
16%
Insurance Company
12%
Manufacturing Company
10%
Comms Service Provider
6%
Insurance Company
19%
Financial Services Firm
10%
Manufacturing Company
8%
Computer Software Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
Find out what your peers are saying about Quadient, OpenText, Gupshup and others in Customer Communications Management (CCM). Updated: October 2026.
920,769 professionals have used our research since 2012.
 

Also Known As

HP Exstream, Exstream, OpenText Communications Center Enterprise (CCE)
Now, Smart Correspond for Salesforce, Thunderhead
 

Overview

 

Sample Customers

Merrill Lynch, Northshore Credit, Humana, Aviva Insurance, Penn National, Unum, RDS Group, Denver Water, E.On, Powergrid International Whitepaper
Saga, Prudential, AMP, Allianz, Unilever, Hastings Insurance, Nomura Group, Group Voyagers
Find out what your peers are saying about Quadient, OpenText, Gupshup and others in Customer Communications Management (CCM). Updated: October 2026.
920,769 professionals have used our research since 2012.