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OpenText MBPM vs Pega Platform comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 2, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

OpenText MBPM
Ranking in Business Process Management (BPM)
38th
Average Rating
7.0
Reviews Sentiment
7.3
Number of Reviews
2
Ranking in other categories
No ranking in other categories
Pega Platform
Ranking in Business Process Management (BPM)
4th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
85
Ranking in other categories
Business Rules Management (1st), Process Automation (4th), Rapid Application Development Software (8th), Low-Code Development Platforms (7th), Business Orchestration and Automation Technologies (7th), AI Software Development (3rd)
 

Mindshare comparison

As of January 2026, in the Business Process Management (BPM) category, the mindshare of OpenText MBPM is 0.9%, up from 0.3% compared to the previous year. The mindshare of Pega Platform is 3.9%, down from 5.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Business Process Management (BPM) Market Share Distribution
ProductMarket Share (%)
Pega Platform3.9%
OpenText MBPM0.9%
Other95.2%
Business Process Management (BPM)
 

Featured Reviews

Jaideep MS - PeerSpot reviewer
Practice Director at a outsourcing company with 51-200 employees
A solution offering good automation capabilities while needing to improve its support and documentation
I think the solution's support could do a better job. I rate the support somewhere around four and five out of ten. There is a hoard of people that they get in touch with while contacting them. So we've done some work with them in the past. I mean, we've been a support partner for a while. But apart from that, in terms of understanding the issues for a particular technology, I think there is a lack of people at their end. So they don't really have many people with them. And by the time we could get hold of the right person, especially for production issues, it's a little too late.
reviewer4848291 - PeerSpot reviewer
Global Head of Digital, Process Automation at a computer software company with 51-200 employees
Pega is a low-code platform that enables organizations to build, automate, and optimize business processes and customer experiences through AI-powered decisioning and workflow automation.
Here are the key areas where Pega Platform could be improved: 1. User Interface (UI) & User Experience (UX) Customization Limitations: The UI layer is tightly coupled with the platform, limiting flexibility for custom front-end development. Constellation Architecture: While it improves consistency, it restricts advanced UI customizations compared to older section-based designs. Learning Curve: Non-technical users find the UI unintuitive despite the low-code promise. 2. Integration & Extensibility Limited Out-of-the-Box Integrations: Users report challenges integrating with non-relational databases and legacy systems. Robotics Integration: Pega RPA (formerly OpenSpan) is not seamlessly integrated with BPM, creating silos in automation. 3. AI & Decisioning AI Capabilities Need Maturity: Users expect more advanced, native AI features without relying on external tools. CDH & Decision Hub: While powerful, these components require deep expertise to configure effectively. 4. Cost & Licensing High Licensing Costs: Pega is often seen as expensive, especially for small and mid-sized enterprises. Lack of Flexible Pricing Models: Calls for subscription-based or usage-based pricing to improve accessibility. 5. Performance & Scalability Scalability Concerns: Some users report performance degradation with large user bases or complex workflows. Upgrade Complexity: Platform upgrades can be time-consuming and disruptive if not planned well. 6. Documentation & Community Support Insufficient Learning Resources: Especially for advanced features, documentation is limited and community support is not as strong as competitors. Talent Availability: Finding skilled Pega professionals remains a challenge in many regions. 7. Low-Code/No-Code Experience Not Fully No-Code: Despite branding, some tasks still require technical intervention, and the drag-and-drop interface can be restrictive 2. Conflict Management: Simultaneous development by multiple users can lead to rule conflicts.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Not just the solution's automation capabilities, but we like everything about it since we are more of a system integrator."
"Can do a lot of things with minimum time and cost."
"The most important features of Pega BPM are case management and claims management, and soon they'll also be offering claims processing. I also love Pega BPM in terms of performance. It's also one of the very few user-friendly solutions in the market. It may take some time to learn Pega BPM, but once you get a proper handle on it, tracking and managing processes become very easy anytime, anywhere. Pega BPM also has very good documentation you can use to learn the solution. Pega has a community portal that has complete information and explanations, and if you're facing a challenge, you can post your challenge on the community portal and get a resolution at the same time."
"It cuts down the time taken for coding. Earlier it used take for us four hours to do a particular code. Now this can be done in less than 30 minutes. That's the kind of productivity gains you can get."
"It's a good tool for workflow automation."
"It is a stable solution...It is a scalable solution."
"The most valuable feature of Pega BPM is step-by-step voice guidance that converts your problem statement into different diagrams and then implements the process."
"Offers a unique environment where its entire architecture is very unified"
"We can use the rules as per the class."
 

Cons

"The user interface could be better in OpenText MBPM."
"There are shortcomings in the solution's support and documentation part."
"Currently, there isn't any feature I want to be added in the next release of Pega BPM because Pega always adds new features that my team welcomes and looks forward to learning. One area for improvement in the solution is the long learning curve, but after that, you'll find Pega BPM easy to use."
"The UI needs reworking."
"It needs more integration with other platforms."
"Pega is claiming they're into low code but as per Gartner Magic Quadrant, Pega is not there now."
"Implementation is a challenge due to the handling of the code"
"Customers expect more out-of-the-box solutions."
"The solution would benefit from more integration capabilities."
"PegaRULES should provide a more drag-and-drop interface to make it a low-code, no-code product."
 

Pricing and Cost Advice

"On a scale of one to ten, where one is cost-efficient, and ten is expensive, I rate the pricing somewhere between nine and ten since it is a costly solution."
"There is an annual license to use OpenText MBPM."
"Pega BPM is expensive because it's a leading product, but it also delivers a good return on investment (ROI)."
"The price of Pega BPM falls on the higher side of the spectrum if I were to compare it with other solutions in the market."
"Users have to pay a yearly license cost for Pega BPM, which is expensive."
"In terms of the pricing for Pega BPM, other solutions may be cheaper, but it doesn't matter if Pega BPM has a higher price tag because what's important is that it's the best solution, and that is what people look for. If I would rate the pricing for the solution, I'd give it three out of five. You have to pay extra for additional features in Pega BPM."
"The solution could be less expensive according to my customers. However, I think the price of the solution is fair."
"I would rate the product's pricing a six out of ten."
"May be somewhat more expensive than other solutions initially, but should have enhanced return on investment."
"We mostly have a yearly license."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
25%
Computer Software Company
9%
Manufacturing Company
9%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise15
Large Enterprise69
 

Questions from the Community

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Is Pega BPM easy to work with and can beginners utilize this software?
You do need some preparation to be able to use all functions of Pega BPM. However, all users of this platform are in luck as it comes with good documentation and you can learn pretty much everythin...
Have you encountered any issues while using Pega BPM and were you assisted by the company?
My company has been using this tool for years and the only issue we have had, if you can call it that, was while setting it up. When we were setting it up initially, we had some drawbacks and could...
When you consider the features and benefits of Pega BPM, would you say this product is fairly priced?
Pega BPM can be considered overpriced for some; it all depends on the size of your company and the requirements of your customers. Sure, there are products out there that do the things that Pega B...
 

Also Known As

Metastorm BPM
Pega BPM, Pegasystems, SmartBPM, PegaRULES
 

Overview

 

Sample Customers

Kommunales Rechenzentrum Minden-Ravensburg/Lippe (KRZ), Hawksford Group, Gauteng Provincial Government Department of Economic Development, Deutsche Post DHL, Sumitomo Mitsui Banking Corporation, London Underground, Great Clips, Fiat, Rompetrol, Gaston Memorial Hospital, Karolinska Institute, Bachmann, Alliance Healthcare
The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement
Find out what your peers are saying about OpenText MBPM vs. Pega Platform and other solutions. Updated: December 2025.
881,082 professionals have used our research since 2012.