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Appian vs OpenText MBPM comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 13, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Appian
Ranking in Business Process Management (BPM)
10th
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
63
Ranking in other categories
Process Automation (8th), Rapid Application Development Software (9th), Low-Code Development Platforms (5th), Process Mining (8th)
OpenText MBPM
Ranking in Business Process Management (BPM)
38th
Average Rating
7.0
Reviews Sentiment
7.3
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2025, in the Business Process Management (BPM) category, the mindshare of Appian is 5.7%, down from 6.3% compared to the previous year. The mindshare of OpenText MBPM is 0.4%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Business Process Management (BPM)
 

Featured Reviews

Kunal Sharda - PeerSpot reviewer
Experience enables seamless automation and elevates process efficiency while embracing innovative technologies
The features of Appian that have proven to be the most beneficial are its capability to create processes and integrate with external systems while ensuring data consistency across all the systems. The latest features of Appian are quite useful around the UI/UX design and the artificial intelligence integrations. Appian is aiding in leveraging AI technologies in multiple ways: one way is for developers, as they make development efficient and quick by enabling developer co-pilots across various phases of the application, which helps design Appian quickly and provides suggestions along the way. Another way is through AI Skills, which can be integrated anywhere in the process model to leverage artificial intelligence for tasks such as extracting data from documents, summarizing information from documents or long paragraphs, and building custom prompts with Appian. Appian also utilizes AI for business users, providing a feature called process each view, enabling business users to create their own dashboards, reports, and gain insights from their data and processes using artificial intelligence. It's multi-fold and always growing.
Jaideep MS - PeerSpot reviewer
A solution offering good automation capabilities while needing to improve its support and documentation
I think the solution's support could do a better job. I rate the support somewhere around four and five out of ten. There is a hoard of people that they get in touch with while contacting them. So we've done some work with them in the past. I mean, we've been a support partner for a while. But apart from that, in terms of understanding the issues for a particular technology, I think there is a lack of people at their end. So they don't really have many people with them. And by the time we could get hold of the right person, especially for production issues, it's a little too late.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The application is mobile-friendly, allowing me to use it across any device, whether mobile, laptop, or desktop."
"There is a version coming out every six months with performance improvements."
"It has created executable requirements and speeds up the SDLC process greatly."
"I find the BPM the most valuable feature."
"It has very flexible adaptation and the ability to save and automate processes."
"The setup is easy."
"Appian helps you do a lot of things. It's easy to configure and build an application platform, and it offers a lot of features that you find in an RPA solution. It's flexible so you can reuse it for a variety of use cases."
"It's a stable product."
"Not just the solution's automation capabilities, but we like everything about it since we are more of a system integrator."
 

Cons

"Appian has a few areas for improvement, which my organization raised with the Appian team. One is the Excel output which is limited to fifty columns when it should be up to two hundred or three hundred columns."
"While Appian is generally flexible, it's rigid in some ways. It takes longer to do something that isn't available out of the box."
"The solution could use some more tutorials to help brand new users figure out how to use the product effectively."
"My only request is that they decrease the license costs."
"Appian could include other applications that we could reuse for other customers, CRM for example."
"Appian is a great tool for internal use cases where the users are company employees, but it has room to improve for use cases where the users are public facing, where anonymous users could come to a site and run a business workflow or interact with some data."
"There should be more flexibility for the developers to choose the look and feel of the UI. They should have a better ability to design their widgets and customize them with different colors, shapes, and sizes. That is a limitation that could be improved upon."
"The tool itself is pretty good, but the main area that we struggled with was the backend. The frontend development is really good, but the backend modeling can be streamlined a little bit. There are good integrations, but tying them through the data layer and then up into the frontend could be improved a little bit. It does read/write on the data source, and you can configure it to just write or just read, but there is a little bit of work involved."
"The user interface could be better in OpenText MBPM."
"There are shortcomings in the solution's support and documentation part."
 

Pricing and Cost Advice

"If you're doing an enterprise-wide digital transformation, Appian is worthwhile, but not for just one or two use cases because the license costs are higher."
"You can't really test the software properly without actually buying the license first."
"The license is a bit expensive and the pricing model is sometimes confusing for new users or business users. It is difficult for them to know what volume of usage they will have to be able to purchase the best-suited license at the beginning."
"The pricing can be a little confusing to customers."
"It's good value for the price."
"I'm sure it is cost-effective, but right now, we're just toying around with it. So, I don't have any hard numbers."
"The cost is a bit higher than other low-code competitors, OutSystems and Mendix. The price needs to be more competitive."
"The price of this solution is a little high here in Mongolia."
"On a scale of one to ten, where one is cost-efficient, and ten is expensive, I rate the pricing somewhere between nine and ten since it is a costly solution."
"There is an annual license to use OpenText MBPM."
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Top Industries

By visitors reading reviews
Financial Services Firm
21%
Computer Software Company
11%
Government
8%
Manufacturing Company
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

Which do you prefer - Appian or Camunda Platform?
Appian is fast when building simple to medium solutions. This solution offers simple drag-and-drop functionality with easy plug-and-play options. The initial setup was seamless and very easy to imp...
Is Appian a suitable solution for beginners who have no additional preparation?
Appian is actually pretty big on educating its users, including with courses that reward you with certifications. There is a whole section on their company’s website where you can check out the edu...
Is it easy to set up Appian or did you have to resort to professional help?
We had some issues when we were setting up Appian. It was quite surprising, since this is a low-code tool which, in its essence, means it is meant for business users and inexperienced beginners. So...
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Comparisons

 

Also Known As

Appian BPM, Appian AnyWhere, Appian Enterprise BPMS
Metastorm BPM
 

Overview

 

Sample Customers

Hansard Global plc, Punch Taverns, Pirelli, Crawford & Company, EDP Renewables, Queensland Government Department of State Development, Infrastructure and Planning (, Bank of Tennessee
Kommunales Rechenzentrum Minden-Ravensburg/Lippe (KRZ), Hawksford Group, Gauteng Provincial Government Department of Economic Development, Deutsche Post DHL, Sumitomo Mitsui Banking Corporation, London Underground, Great Clips, Fiat, Rompetrol, Gaston Memorial Hospital, Karolinska Institute, Bachmann, Alliance Healthcare
Find out what your peers are saying about Appian vs. OpenText MBPM and other solutions. Updated: July 2025.
865,295 professionals have used our research since 2012.