OpenText Silk Test vs Sauce Labs comparison

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OpenText Silk Test

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Executive SummaryUpdated on Dec 15, 2024

OpenText Silk Test and Sauce Labs compete in the test automation space. Sauce Labs has the upper hand in features and ease of deployment, making it worth the investment despite OpenText Silk Test's strengths in pricing and customer service.

Features: OpenText Silk Test offers robust scripting capabilities, effective performance testing, and dependable cross-platform support. Sauce Labs provides extensive browser and OS combinations, flexible test environments ideal for Agile and DevOps teams, and cloud-based scalability, enabling efficient and comprehensive testing.

Room for Improvement: OpenText Silk Test could enhance integration options and scalability. More flexibility in support services and deployment methods are required. Sauce Labs could benefit from reducing initial costs, improving on-premises support, and expanding customer support access beyond current offerings.

Ease of Deployment and Customer Service: Sauce Labs offers easy cloud-based deployment, minimizing setup and infrastructure hurdles. They provide responsive support with abundant learning resources. OpenText Silk Test requires complex on-premises setup, offering strong customer service with limited flexibility in support.

Pricing and ROI: OpenText Silk Test presents lower initial costs and predictable budgeting favorable for cost-focused initiatives. Sauce Labs, despite higher upfront costs, delivers substantial ROI by decreasing testing time and boosting efficiency, especially in high-demand environments.

To learn more, read our detailed OpenText Silk Test vs. Sauce Labs Report (Updated: June 2025).

OpenText Silk Test vs. Sauce Labs

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Helped 860,592 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

OpenText Silk Test

Ranking in Functional Testing Tools

20th

Ranking in Test Automation Tools

20th

Average Rating

7.6

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Regression Testing Tools (8th)

Sauce Labs

Ranking in Functional Testing Tools

13th

Ranking in Test Automation Tools

19th

Average Rating

8.8

Reviews Sentiment

7.2

Number of Reviews

113

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of July 2025, in the Functional Testing Tools category, the mindshare of OpenText Silk Test is 1.0%, down from 1.1% compared to the previous year. The mindshare of Sauce Labs is 5.9%, down from 6.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Functional Testing Tools

Featured Reviews

SrinivasPakala

Director Consulting Expert at Cgi Deutschland KG

Stable, with good statistics and detailed reporting available

While we are performance testing the engineering key, we need to come up with load strategies to commence the test. We'll help to monitor the test, and afterward, we'll help to make all the outcomes, and if they are new, we'll do lots and lots of interpretation and analysis across various servers, to look at response times, and impact. For example, whatever the observations we had during the test, we need to implement it. We'll have to help to catch what exactly is the issues were, and we'll help to see how they can be reduced. Everything is very manual. It's up to us to find out exactly what the issues are. The solution needs better monitoring, especially of CPU.

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AnupKumar4

Senior QA Automation Engineer at Xoriant

Offers good stability and robust but lacks generative AI capabilities

Technical support is equally very important. If you talk about anything deployed to production, and the project is live, customers are using that, and they might face some issues, some functional issues. That's when support people play a role in identifying the fix or the incident. Based on that, we create an incident based on the customer defect or whatever. Once the incident gets raised, the support will play a role in working on that particular incident. If it's a code-based incident, administration, or integration issue, support people play a big role in resolving those issues before reaching the exact developers.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It's easy to automate and accelerate testing."

"The statistics that are available are very good."

"The ability to develop scripts in Visual Studio, Visual Studio integration, is the most valuable feature."

"A good automation tool that supports SAP functional testing."

"The scalability of the solution is quite good. You can easily expand the product if you need to."

"The major thing it has helped with is to reduce the workload on testing activities."

"Scripting is the most valuable. We are able to record and then go in and modify the script that it creates. It has a lot of generative scripts."

"The feature I like most is the ease of reporting."

"I find that the multitude of browser and OS versions are very helpful for broadening testing scope."

"It runs on the cloud, so you don't have physical setups to run all of this."

"Sauce Labs' dashboards contain multiple useful metrics in one place. Everything is represented to us visually on the dashboard, which helps us understand where to focus our attention, what the issues are, and what we need to resolve."

"As stated earlier we use Sauce Labs for a combination of automated testing and manual testing. Therefore the most useful features are the ability to run the functional automated tests via a Sauce Labs tunnels which allows access to applications in our internal network. The second most useful feature is the manual side."

"Live device testing. As we all know, It's really hard and challenging to find/purchase many real devices to test because it will be costly and not all the team can be able to purchase all of the devices out there. We used to have a lot of real devices under our labs. However, it is really time-consuming to maintain those devices and make sure they are up to date with the testing requirements."

"Sauce Lab analytics helped us to get detailed knowledge on test cases execution and logs."

"The most valuable feature is the ability to easily test multiple browsers and versions, as well as off-loading our local environments using the SauceCloud."

"Sauce Labs is optimized for automation and integration with the major CI/CD platforms and developer tools. We have an integration with App Center that we're working on. They have a storage API that lets us retrieve APK and IPA, iOS and Android builds off the phone, so that we can continue testing with CI/CD. They integrate with Jenkins, and Jenkins is the main CI/CD."

More Sauce Labs pros

Cons

"The pricing could be improved."

"The pricing is an issue, the program is very expensive. That is something that can improve."

"The support for automation with iOS applications can be better."

"We moved to Ranorex because the solution did not easily scale, and we could not find good and short term third-party help. We needed to have a bigger pool of third-party contractors that we could draw on for specific implementations. Silk didn't have that, and we found what we needed for Ranorex here in the Houston area. It would be good if there is more community support. I don't know if Silk runs a user conference once a year and how they set up partners. We need to be able to talk to somebody more than just on the phone. It really comes right down to that. The generated automated script was highly dependent upon screen position and other keys that were not as robust as we wanted. We found the automated script generated by Ranorex and the other key information about a specific data point to be more robust. It handled the transition better when we moved from computer to computer and from one size of the application to the other size. When we restarted Silk, we typically had to recalibrate screen elements within the script. Ranorex also has some of these same issues, but when we restart, it typically is faster, which is important."

"Everything is very manual. It's up to us to find out exactly what the issues are."

"The solution has a lack of compatibility with newer technologies."

"Could be more user-friendly on the installation and configuration side."

"They should extend some of the functions that are a bit clunky and improve the integration."

"Overall, I think Sauce Labs provides us with a valuable tool and resource. As far as what could be improved, I would say the overall test execution time. Some of the calls take a bit longer than I expect, for example in web browser tests; while the execution time isn't obnoxious, it could be improved so that overall tests/test suites finish faster."

"We had some specific features that we opened tickets on, although they were not earth-shattering. For example, the way the menus scroll could be improved because it does not have a bar, the way that people are used to, where you can move up and down."

"We have found that during automated testing this can be very slow. This causes inconsistencies with the tests. It's very difficult to rely on a service when you can't be sure if a test will pass or fail the next time it runs. This means building in a lot of sync time into the tests which in turn slows them down. If this speed could be improved then the service would be much better."

"User account management needs an overhauls, allowing for user groups rather than just a hierarchy structure."

"The ability to install profiles on iOS real mobile devices should be included."

"There have been various times throughout the last month or so where the service has gone down during business hours."

"Every time that we run scenarios where we need to discover the geolocation of our customers, by default it shows as Palo Alto, California. That's a problem for us and we need a workaround for those cases... It would be helpful if we could enter a latitude and longitude into Sauce Labs configuration and say, "When you run a virtual Chrome device or an iPhone, make this your default location. Then, provide me that device so I can run my scenarios," because we have stores in different regions across the United States."

"As a web product QA team, we sometimes need to spot check some new child site on multiple browsers and OS(es). It was a little time consuming for us since we need to click on each of the browser/OS combinations and start a new session to test. Every sprint, with new features and child pages being added, we mostly need to do the same steps over and over again."

More Sauce Labs cons

Pricing and Cost Advice

"We paid annually. There is a purchase cost, and then there is an ongoing maintenance fee."

"Our licensing fees are on a yearly basis, and while I think that the price is quite reasonable I am not allowed to share those details."

"Try the free trial and work with a Sauce Labs representative to see what package works best for your application(s)."

"With respect to pricing, they did a bundled discount because we went with Sauce Labs for both mobile and browser. They were very competitive on pricing and provided a bundle discount for us as a larger customer."

"The pricing is reasonable due to the amount of diversity that they provide. However, I feel they might be more flexible to bargain based on their relationship with our organization."

"Trial the product and see if it suits your needs."

"It is an expensive tool."

"Cost-wise, it's decent. If you have to get the base version out of it, it's the best solution to go with. As compared to other cloud service providers, the pricing of Sauce Labs is decent."

"The pricing is definitely on the higher end, and there are other options that are more cost-effective."

"The number of concurrent VMs that Sauce Labs provides depends on your purchase license level."

More Sauce Labs pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

18%

Financial Services Firm

17%

Manufacturing Company

11%

Retailer

Financial Services Firm

19%

Computer Software Company

12%

Manufacturing Company

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What is your experience regarding pricing and costs for Silk Test?

The pricing depends on the license used. The pricing is similar to others in the market.

What needs improvement with Silk Test?

The pricing could be improved.

What is your primary use case for Silk Test?

The product is used for manual, functional, and performance testing. I'm using the tool for loading data into ERP systems.

What do you like most about Sauce Labs?

It has significantly enhanced our testing accuracy by approximately 50%.

What needs improvement with Sauce Labs?

Sauce Labs can include new technologies like generative AI, which can reduce the human effort in writing test cases. For example, in my current project, we reduced the time it took to complete user...

What is your primary use case for Sauce Labs?

I work as an automation engineer using Selenium WebDriver with Java, and API automation using Rest Assured with Java. I have also worked with Docker integration on AWS. Additionally, I have experie...

OpenText Functional Testing vs OpenText Silk Test

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Compared 14% of the time

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Compared 3% of the time

OpenText Functional Testing Lab for Mobile and Web vs Sauce Labs

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Product Reports

OpenText Silk Test

Download OpenText Silk Test product report

Download Sauce Labs product report

Also Known As

Segue, SilkTest, Micro Focus Silk Test

No data available

Overview

SilkTest is robust and portable test automation for web, native, and enterprise software applications. Silk Test's portability enables users to test applications more effectively with lower complexity and cost in comparison to other functional testing tools on the market. Silk Test's role based testing enables business stakeholders, QA engineers, and developers to contribute to the whole automation testing process, which drives collaboration and increases the effectiveness of software testing.

OpenText

Sauce Labs is a functional testing tool that ensures your apps and websites work flawlessly on every browser, OS, and device. The solution allows you to automate functional testing on multiple operating systems and browsers, emulating the way that a user would use the website. With Sauce Labs, you can also run tests on various operating system and browser combinations in parallel, reducing the amount of time to get results. The Sauce Labs solution provides enterprise-grade security, scalability, and reliability.

Sauce Labs Features

Sauce Labs has many valuable key features. Some of the most useful ones include:

Automated cross-browser testing
Mobile testing
Secure tunneling protocol
Usage reporting
Enterprise security
Provisioning
Centralized user account management
Access controls
Support for Selenium, Appium, and JUnit Testing

Sauce Labs Benefits

There are many benefits to implementing Sauce Labs. Some of the biggest advantages the solution offers include:

Speed up development time: The solution makes it possible for you to test web and mobile apps in parallel and accelerate your testing time by up to 10x or more. Using Sauce Labs, you can increase developer productivity because your teams will be able to spend less time with test maintenance and debug faster.

No worrying about infrastructure: With Sauce Labs, you don’t have to buy or maintain more servers or mobile devices. You also don’t need to worry about updating browsers or VM licenses. Sauce Labs allows you to easily scale your tests with parallelization to speed up test cycles and boost capacity on their reliable cloud.

Run tests securely: The solution enables you to securely run your scripts and access your data and files from behind your firewall. Sauce Labs generates single-use VMs for every test and destroys them immediately afterwards so your data always remains secure.

Easy integration for your CI systems: Sauce Labs automated testing platform integrates with Jenkins, Bamboo, Microsoft VSTS, and others so you can test as fast as you develop. In addition, you can share results instantly by using the solution’s simple plugins.

Reviews from Real Users

Sauce Labs is a solution that stands out when compared to many of its competitors. It has valuable features that include error logging, helpful dashboards, and its browser.

Joel A., Product Manager - Data & APIs at a marketing services firm, says, "The error logging is very robust. If we run a test through Sauce Labs and there's some sort of issue, a log will appear on the screen. Log messages are usually heinous and horrible... Sauce Labs is incredibly good at saying things like, 'Hey, here is the exact issue. Fix this and you can run the test.' That helps in getting things up and running and executing the way they should."

Savio D., Sr. IT Architect at a healthcare company, mentions, "Sauce Labs' dashboards contain multiple useful metrics in one place. Everything is represented to us visually on the dashboard, which helps us understand where to focus our attention, what the issues are, and what we need to resolve."

PeerSpot reviewer, Rob L., Director of Quality Assurance - Shared Service at a financial services firm, writes, “The most valuable feature for us is the browser. The most critical thing is that this software aligns with our Agile and DevOps way of doing things. It integrates with kickoff scripts through DevOps.”

Sample Customers

Krung Thai Computer Services, Quality Kiosk, Mªller, AVG Technologies

Salesforce.com, Mozilla, Zendesk, Puppet Labs, Twitter, Bank of America, Eventbrite, Bleacher Report, Okta, Intuit, Travelocity, Sharecare, CapitalOne.

OpenText Silk Test vs. Sauce Labs