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OpenText Silk Test vs Sauce Labs comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 15, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

OpenText Silk Test
Ranking in Functional Testing Tools
20th
Ranking in Test Automation Tools
17th
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
17
Ranking in other categories
Regression Testing Tools (8th)
Sauce Labs
Ranking in Functional Testing Tools
13th
Ranking in Test Automation Tools
18th
Average Rating
8.8
Reviews Sentiment
7.2
Number of Reviews
113
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2025, in the Functional Testing Tools category, the mindshare of OpenText Silk Test is 1.1%, up from 1.1% compared to the previous year. The mindshare of Sauce Labs is 5.5%, down from 6.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Functional Testing Tools Market Share Distribution
ProductMarket Share (%)
Sauce Labs5.5%
OpenText Silk Test1.1%
Other93.4%
Functional Testing Tools
 

Featured Reviews

SrinivasPakala - PeerSpot reviewer
Stable, with good statistics and detailed reporting available
While we are performance testing the engineering key, we need to come up with load strategies to commence the test. We'll help to monitor the test, and afterward, we'll help to make all the outcomes, and if they are new, we'll do lots and lots of interpretation and analysis across various servers, to look at response times, and impact. For example, whatever the observations we had during the test, we need to implement it. We'll have to help to catch what exactly is the issues were, and we'll help to see how they can be reduced. Everything is very manual. It's up to us to find out exactly what the issues are. The solution needs better monitoring, especially of CPU.
AnupKumar4 - PeerSpot reviewer
Offers good stability and robust but lacks generative AI capabilities
Technical support is equally very important. If you talk about anything deployed to production, and the project is live, customers are using that, and they might face some issues, some functional issues. That's when support people play a role in identifying the fix or the incident. Based on that, we create an incident based on the customer defect or whatever. Once the incident gets raised, the support will play a role in working on that particular incident. If it's a code-based incident, administration, or integration issue, support people play a big role in resolving those issues before reaching the exact developers.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The scalability of the solution is quite good. You can easily expand the product if you need to."
"The ability to develop scripts in Visual Studio, Visual Studio integration, is the most valuable feature."
"The statistics that are available are very good."
"It's easy to automate and accelerate testing."
"Scripting is the most valuable. We are able to record and then go in and modify the script that it creates. It has a lot of generative scripts."
"The major thing it has helped with is to reduce the workload on testing activities."
"A good automation tool that supports SAP functional testing."
"The feature I like most is the ease of reporting."
"It provides a comprehensive selection of browsers and platform versions for our test automations and CI/CD pipeline process. It also provides a comprehensive set of virtual mobile devices, which we can configure for our automation and availability. These features are valuable for us when it comes to testing our applications. We have a website and mobile applications that we want to test and diversify to various browsers and mobile devices as well as restore various versions. This helps us to find bugs that users might be facing and correct them."
"Running tests in parallel."
"The most valuable feature is the ability to run concurrent automated tests up to a specified value, depending on what we are currently paying for."
"There is a huge amount of open source, community provided resources."
"Sauce Connect gave us ability to test an application that was hosted locally."
"Sauce Labs' dashboards contain multiple useful metrics in one place. Everything is represented to us visually on the dashboard, which helps us understand where to focus our attention, what the issues are, and what we need to resolve."
"The most critical thing is that this software aligns with our Agile and DevOps way of doing things. It integrates with kickoff scripts through DevOps."
"They offer a large number of devices and browser/operating system combinations for real device tests"
 

Cons

"Could be more user-friendly on the installation and configuration side."
"They should extend some of the functions that are a bit clunky and improve the integration."
"The pricing could be improved."
"The pricing is an issue, the program is very expensive. That is something that can improve."
"We moved to Ranorex because the solution did not easily scale, and we could not find good and short term third-party help. We needed to have a bigger pool of third-party contractors that we could draw on for specific implementations. Silk didn't have that, and we found what we needed for Ranorex here in the Houston area. It would be good if there is more community support. I don't know if Silk runs a user conference once a year and how they set up partners. We need to be able to talk to somebody more than just on the phone. It really comes right down to that. The generated automated script was highly dependent upon screen position and other keys that were not as robust as we wanted. We found the automated script generated by Ranorex and the other key information about a specific data point to be more robust. It handled the transition better when we moved from computer to computer and from one size of the application to the other size. When we restarted Silk, we typically had to recalibrate screen elements within the script. Ranorex also has some of these same issues, but when we restart, it typically is faster, which is important."
"The solution has a lack of compatibility with newer technologies."
"The support for automation with iOS applications can be better."
"Everything is very manual. It's up to us to find out exactly what the issues are."
"Sauce Labs' dashboard could be improved by adding more filters and allowing more customization options. There was one instance where the dashboard on the Sauce Labs UI didn't meet our requirements, so we had to use the Sauce Labs API to create some apps and dashboards on our own. The API endpoints could be a little more robust and customizable."
"We have found that during automated testing this can be very slow. This causes inconsistencies with the tests. It's very difficult to rely on a service when you can't be sure if a test will pass or fail the next time it runs. This means building in a lot of sync time into the tests which in turn slows them down. If this speed could be improved then the service would be much better."
"Integration with Github, as well as several other similar tools, could be improved."
"There have been various times throughout the last month or so where the service has gone down during business hours."
"Another feature that could still be improved on is more error clarity. Sometimes when running automated scripts the test will fail on the device side instead of the script and errors only show a 500 try again message instead of a detailed script that could of a been a timeout error from the code."
"I would like to see improved network connectivity and it should allow playback for native apps."
"The pricing model of Sauce Labs could be more flexible. Sauce Labs has just one price for the type of solution and a set number of devices. Other solutions have a fee for the base solution and an additional cost per device. If you're a smaller organization, you have to consider your needs. Some smaller companies still need to test various devices, so my advice is to start small and scale up as needed. We had initially planned to start big, but that would have been a big waste."
"The only drawback is the speed, it will be good if we have a server in Asia too. It will be great if we can improve speed while initialization and execution."
 

Pricing and Cost Advice

"We paid annually. There is a purchase cost, and then there is an ongoing maintenance fee."
"Our licensing fees are on a yearly basis, and while I think that the price is quite reasonable I am not allowed to share those details."
"The pricing is definitely on the higher end, and there are other options that are more cost-effective."
"Their pricing is incredibly competitive."
"Compared with other services, Sauce Labs is a bit expensive."
"Trial the product and see if it suits your needs."
"It could be less like pay-per-use with a lower rate."
"They could improve on the pricing because it seems pretty expensive. I'm sure it's justified, but it's expensive."
"With respect to pricing, they did a bundled discount because we went with Sauce Labs for both mobile and browser. They were very competitive on pricing and provided a bundle discount for us as a larger customer."
"​Now that we have an enterprise license, we no longer have to worry about minutes each month!​"
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Top Industries

By visitors reading reviews
Computer Software Company
15%
Manufacturing Company
15%
Financial Services Firm
10%
Retailer
6%
Financial Services Firm
15%
Computer Software Company
12%
Manufacturing Company
7%
Comms Service Provider
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise3
Large Enterprise10
By reviewers
Company SizeCount
Small Business33
Midsize Enterprise26
Large Enterprise73
 

Questions from the Community

What is your experience regarding pricing and costs for Silk Test?
The pricing depends on the license used. The pricing is similar to others in the market.
What is your primary use case for Silk Test?
The product is used for manual, functional, and performance testing. I'm using the tool for loading data into ERP systems.
What do you like most about Sauce Labs?
It has significantly enhanced our testing accuracy by approximately 50%.
What needs improvement with Sauce Labs?
Sauce Labs can include new technologies like generative AI, which can reduce the human effort in writing test cases. For example, in my current project, we reduced the time it took to complete user...
What is your primary use case for Sauce Labs?
I work as an automation engineer using Selenium WebDriver with Java, and API automation using Rest Assured with Java. I have also worked with Docker integration on AWS. Additionally, I have experie...
 

Also Known As

Segue, SilkTest, Micro Focus Silk Test
No data available
 

Overview

 

Sample Customers

Krung Thai Computer Services, Quality Kiosk, Mªller, AVG Technologies
Salesforce.com, Mozilla, Zendesk, Puppet Labs, Twitter, Bank of America, Eventbrite, Bleacher Report, Okta, Intuit, Travelocity, Sharecare, CapitalOne.
Find out what your peers are saying about OpenText Silk Test vs. Sauce Labs and other solutions. Updated: September 2025.
868,787 professionals have used our research since 2012.