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OpenText Silk Test vs SmartBear TestComplete comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 15, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

OpenText Silk Test
Ranking in Functional Testing Tools
19th
Ranking in Regression Testing Tools
8th
Ranking in Test Automation Tools
19th
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
17
Ranking in other categories
No ranking in other categories
SmartBear TestComplete
Ranking in Functional Testing Tools
9th
Ranking in Regression Testing Tools
5th
Ranking in Test Automation Tools
6th
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
76
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of April 2025, in the Test Automation Tools category, the mindshare of OpenText Silk Test is 0.8%, down from 1.1% compared to the previous year. The mindshare of SmartBear TestComplete is 5.9%, down from 7.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Test Automation Tools
 

Featured Reviews

SrinivasPakala - PeerSpot reviewer
Stable, with good statistics and detailed reporting available
While we are performance testing the engineering key, we need to come up with load strategies to commence the test. We'll help to monitor the test, and afterward, we'll help to make all the outcomes, and if they are new, we'll do lots and lots of interpretation and analysis across various servers, to look at response times, and impact. For example, whatever the observations we had during the test, we need to implement it. We'll have to help to catch what exactly is the issues were, and we'll help to see how they can be reduced. Everything is very manual. It's up to us to find out exactly what the issues are. The solution needs better monitoring, especially of CPU.
Prakhar Goel - PeerSpot reviewer
Used for integration automation, user-based automation, and web automation
The solution's most valuable features are the drag-and-drop feature, keyword-driven approach, and reusability of the scripts. The solution has introduced a new feature that helps us identify objects we cannot normally identify. It gives you a fair idea of objects, resolving the object recognition issue. The solution can be used to perform different tests on different machines.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The ability to develop scripts in Visual Studio, Visual Studio integration, is the most valuable feature."
"The statistics that are available are very good."
"It's easy to automate and accelerate testing."
"The feature I like most is the ease of reporting."
"A good automation tool that supports SAP functional testing."
"The scalability of the solution is quite good. You can easily expand the product if you need to."
"Scripting is the most valuable. We are able to record and then go in and modify the script that it creates. It has a lot of generative scripts."
"The major thing it has helped with is to reduce the workload on testing activities."
"The product's initial setup phase was easy."
"It allows us to test both desktop and web applications."
"Recording and playback of tests were easier with SmartBear TestComplete...It is a scalable solution."
"TestComplete is simple, it's a very easy-to-use tool."
"The most valuable features are the desktop and mobile modules."
"The product has many features."
"The product is stable for what we are currently using it for, and it is sufficient for us."
"Complete works perfectly with CUTE. That includes all dialogues, right-click menus, or system dialogues, etc., which are handled well."
 

Cons

"They should extend some of the functions that are a bit clunky and improve the integration."
"We moved to Ranorex because the solution did not easily scale, and we could not find good and short term third-party help. We needed to have a bigger pool of third-party contractors that we could draw on for specific implementations. Silk didn't have that, and we found what we needed for Ranorex here in the Houston area. It would be good if there is more community support. I don't know if Silk runs a user conference once a year and how they set up partners. We need to be able to talk to somebody more than just on the phone. It really comes right down to that. The generated automated script was highly dependent upon screen position and other keys that were not as robust as we wanted. We found the automated script generated by Ranorex and the other key information about a specific data point to be more robust. It handled the transition better when we moved from computer to computer and from one size of the application to the other size. When we restarted Silk, we typically had to recalibrate screen elements within the script. Ranorex also has some of these same issues, but when we restart, it typically is faster, which is important."
"Everything is very manual. It's up to us to find out exactly what the issues are."
"Could be more user-friendly on the installation and configuration side."
"The support for automation with iOS applications can be better."
"The pricing is an issue, the program is very expensive. That is something that can improve."
"The solution has a lack of compatibility with newer technologies."
"The pricing could be improved."
"The learning curve of the solution's user interface is a little high for new users."
"I didn't use it very heavily. One issue that I found was that there wasn't a quick way or a button to move Visual Basic scripts to TestComplete. We have a lot of such scripts in our organization, and it would be very useful to have some option to easily move these scripts. It is currently possible to convert these scripts to TestComplete, but it is not easy. I have to write some code, but everything is not available immediately."
"The solution needs Mac OS support. Right now, the solution has only been developed to accommodate Windows OS."
"Name Mapping feature should be clearer. Whenever I use it, I do not really know what will work and what will not work."
"In SmartBear TestComplete the integration with Jenkins could be easier. Additionally, some of the controls could have better customization options. For example, if a grid is used and it contains multiple controls within it, it can be a checkbox, radio button, or any kind of control, the way the Object Spy is operating currently there is a lot of room for improvement."
"TestComplete gives support to do requests to a SOAP web service but has no support to do HTTP requests on Restful services."
"Increased performance with less memory and CPU usage."
"What is currently missing from this solution is better support for mobile testing."
 

Pricing and Cost Advice

"Our licensing fees are on a yearly basis, and while I think that the price is quite reasonable I am not allowed to share those details."
"We paid annually. There is a purchase cost, and then there is an ongoing maintenance fee."
"It costs a few hundred per year, but I am not sure. It is not at all expensive as compared to other tools."
"The product is becoming more and more expensive."
"It is approximately $6,000 a year."
"Overall, for us, the cost of the TestComplete platform and the three extra modules is around $8,000."
"We have a TestComplete 12 license."
"The licensing costs are in the range of $1,000 to $3,000."
"It comes with a high cost."
"The solution's licensing cost has increased because it has moved to some new SLM-based licenses."
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Top Industries

By visitors reading reviews
Computer Software Company
21%
Financial Services Firm
17%
Manufacturing Company
9%
Government
6%
Computer Software Company
20%
Manufacturing Company
13%
Financial Services Firm
12%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for Silk Test?
The pricing depends on the license used. The pricing is similar to others in the market.
What is your primary use case for Silk Test?
The product is used for manual, functional, and performance testing. I'm using the tool for loading data into ERP systems.
What do you like most about SmartBear TestComplete?
TestComplete has strong reporting capabilities. The reports they generate are really good.
What is your experience regarding pricing and costs for SmartBear TestComplete?
I don't know much about the pricing, however, I think it's cheaper.
What needs improvement with SmartBear TestComplete?
The recording function, when using Python, could be improved, as it does not work well in recording testing.
 

Also Known As

Segue, SilkTest, Micro Focus Silk Test
No data available
 

Overview

 

Sample Customers

Krung Thai Computer Services, Quality Kiosk, Mªller, AVG Technologies
Cisco, J.P. Morgan, Boeing, McAfee, EMC, Intuit, and Thomson Reuters.
Find out what your peers are saying about OpenText Silk Test vs. SmartBear TestComplete and other solutions. Updated: March 2025.
845,040 professionals have used our research since 2012.