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OpenText Silk Test vs SmartBear TestComplete comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 15, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

OpenText Silk Test
Ranking in Functional Testing Tools
20th
Ranking in Regression Testing Tools
8th
Ranking in Test Automation Tools
17th
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
17
Ranking in other categories
No ranking in other categories
SmartBear TestComplete
Ranking in Functional Testing Tools
8th
Ranking in Regression Testing Tools
5th
Ranking in Test Automation Tools
7th
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
76
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of January 2026, in the Test Automation Tools category, the mindshare of OpenText Silk Test is 1.3%, up from 0.8% compared to the previous year. The mindshare of SmartBear TestComplete is 5.8%, down from 6.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Test Automation Tools Market Share Distribution
ProductMarket Share (%)
SmartBear TestComplete5.8%
OpenText Silk Test1.3%
Other92.9%
Test Automation Tools
 

Featured Reviews

JG
Manager of Central Excellence at Alpura
Easy to set up with good documentation and easy management of testing cycles
The solution allows for a complete test cycle. The management of testing cycles are easy. We have good control over test cases. We can capture functional testing very easily. We're actually able to accelerate testing now and have end-to-end cycles for testing. We didn't used to have these capabilities. It's easy to automate and accelerate testing. The product offers very good cross-browser testing capabilities. We can do continuous testing and regression testing.
Prakhar Goel - PeerSpot reviewer
Sr Test Lead at Emerson
Used for integration automation, user-based automation, and web automation
The solution's most valuable features are the drag-and-drop feature, keyword-driven approach, and reusability of the scripts. The solution has introduced a new feature that helps us identify objects we cannot normally identify. It gives you a fair idea of objects, resolving the object recognition issue. The solution can be used to perform different tests on different machines.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Scripting is the most valuable. We are able to record and then go in and modify the script that it creates. It has a lot of generative scripts."
"It's easy to automate and accelerate testing."
"A good automation tool that supports SAP functional testing."
"The major thing it has helped with is to reduce the workload on testing activities."
"The ability to develop scripts in Visual Studio, Visual Studio integration, is the most valuable feature."
"The feature I like most is the ease of reporting."
"The scalability of the solution is quite good. You can easily expand the product if you need to."
"The statistics that are available are very good."
"The most valuable feature of this solution is regression testing tools."
"I like the cross browser compatibility. It saves a lot of time re-writing scripts to accommodate different browsers."
"It is very easy to maintain tests with this tool. It covers all necessary items in the test plan. The most painful item in testing is maintenance. When changes occur, the tests should be maintained."
"When compared to other tools, it is very simple."
"The most valuable feature of SmartBear TestComplete for me is the image comparison functionality; it quickly detects any changes in the UI."
"The product has many features."
"Runs in different remote machines. We have multiple versions of the software being tested."
"The ease-of-use and quality of the overall product are above average."
 

Cons

"Could be more user-friendly on the installation and configuration side."
"The pricing is an issue, the program is very expensive. That is something that can improve."
"The support for automation with iOS applications can be better."
"Everything is very manual. It's up to us to find out exactly what the issues are."
"The solution has a lack of compatibility with newer technologies."
"They should extend some of the functions that are a bit clunky and improve the integration."
"The pricing could be improved."
"We moved to Ranorex because the solution did not easily scale, and we could not find good and short term third-party help. We needed to have a bigger pool of third-party contractors that we could draw on for specific implementations. Silk didn't have that, and we found what we needed for Ranorex here in the Houston area. It would be good if there is more community support. I don't know if Silk runs a user conference once a year and how they set up partners. We need to be able to talk to somebody more than just on the phone. It really comes right down to that. The generated automated script was highly dependent upon screen position and other keys that were not as robust as we wanted. We found the automated script generated by Ranorex and the other key information about a specific data point to be more robust. It handled the transition better when we moved from computer to computer and from one size of the application to the other size. When we restarted Silk, we typically had to recalibrate screen elements within the script. Ranorex also has some of these same issues, but when we restart, it typically is faster, which is important."
"If that engine could better identify more XPaths automatically and make the process more flexible, that would be better."
"The learning curve of the solution's user interface is a little high for new users."
"At times, identifying or locating an element can be somewhat challenging. However, in a recent test update, they introduced Optical Character Recognition (OCR) capability. This introduction has reduced the challenges to some extent, as we can now utilize OCR if the normal method doesn't work. Nevertheless, there is still significant potential for improvement in TestComplete's ability to identify various object elements. I don't have any specific concerns to mention. I have observed significant improvements in TestComplete over the past few years, especially in its support for highly dynamic object elements used in products like Salesforce Dynamics 365. In earlier versions, there were numerous challenges, but the current version is far superior to its predecessors."
"In SmartBear TestComplete the integration with Jenkins could be easier. Additionally, some of the controls could have better customization options. For example, if a grid is used and it contains multiple controls within it, it can be a checkbox, radio button, or any kind of control, the way the Object Spy is operating currently there is a lot of room for improvement."
"TestComplete gives support to do requests to a SOAP web service but has no support to do HTTP requests on Restful services."
"The solution needs Mac OS support. Right now, the solution has only been developed to accommodate Windows OS."
"Occasionally, image comparison results in failures, possibly due to issues with resolution or font size on the server side, which can be challenging to identify."
"One notable drawback is the absence of native integration with Git."
 

Pricing and Cost Advice

"Our licensing fees are on a yearly basis, and while I think that the price is quite reasonable I am not allowed to share those details."
"We paid annually. There is a purchase cost, and then there is an ongoing maintenance fee."
"Our ROI is about $10,000 a year."
"The solution's pricing is too high."
"We have a TestComplete 12 license."
"It is approximately $6,000 a year."
"The licensing costs are in the range of $1,000 to $3,000."
"It costs a few hundred per year, but I am not sure. It is not at all expensive as compared to other tools."
"The license price for a physical machine is cheap, and for virtual machine, it is very expensive."
"The price of SmartBear TestComplete could be less. The main challenge is when it comes to node-locked. They should use a subscription model, such as a monthly-based subscription or, a quarterly-based subscription. Their floating license is very expensive, and this high price should be reduced or provide, at a minimum, a subscription model."
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Top Industries

By visitors reading reviews
Manufacturing Company
16%
Computer Software Company
10%
Financial Services Firm
7%
Insurance Company
7%
Manufacturing Company
15%
Computer Software Company
15%
Financial Services Firm
12%
Government
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise3
Large Enterprise10
By reviewers
Company SizeCount
Small Business22
Midsize Enterprise20
Large Enterprise32
 

Questions from the Community

What is your experience regarding pricing and costs for Silk Test?
The pricing depends on the license used. The pricing is similar to others in the market.
What is your primary use case for Silk Test?
The product is used for manual, functional, and performance testing. I'm using the tool for loading data into ERP systems.
What do you like most about SmartBear TestComplete?
TestComplete has strong reporting capabilities. The reports they generate are really good.
What is your experience regarding pricing and costs for SmartBear TestComplete?
I am not involved in pricing or licensing; our management team handles these aspects.
What needs improvement with SmartBear TestComplete?
While using SmartBear TestComplete, we are fine with the current capabilities, however, it would be beneficial to improve some performance aspects, especially the image comparison feature. Occasion...
 

Also Known As

Segue, SilkTest, Micro Focus Silk Test
No data available
 

Overview

 

Sample Customers

Krung Thai Computer Services, Quality Kiosk, Mªller, AVG Technologies
Cisco, J.P. Morgan, Boeing, McAfee, EMC, Intuit, and Thomson Reuters.
Find out what your peers are saying about OpenText Silk Test vs. SmartBear TestComplete and other solutions. Updated: January 2026.
881,082 professionals have used our research since 2012.