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OpenText Silk Test vs SmartBear TestComplete comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Dec 15, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

OpenText Silk Test
Ranking in Functional Testing Tools
22nd
Ranking in Regression Testing Tools
12th
Ranking in Test Automation Tools
20th
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
17
Ranking in other categories
No ranking in other categories
SmartBear TestComplete
Ranking in Functional Testing Tools
6th
Ranking in Regression Testing Tools
5th
Ranking in Test Automation Tools
6th
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
76
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2026, in the Test Automation Tools category, the mindshare of OpenText Silk Test is 2.3%, up from 1.1% compared to the previous year. The mindshare of SmartBear TestComplete is 5.3%, down from 5.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Test Automation Tools Mindshare Distribution
ProductMindshare (%)
SmartBear TestComplete5.3%
OpenText Silk Test2.3%
Other92.4%
Test Automation Tools
 

Featured Reviews

JG
Manager of Central Excellence at Alpura
Easy to set up with good documentation and easy management of testing cycles
The solution allows for a complete test cycle. The management of testing cycles are easy. We have good control over test cases. We can capture functional testing very easily. We're actually able to accelerate testing now and have end-to-end cycles for testing. We didn't used to have these capabilities. It's easy to automate and accelerate testing. The product offers very good cross-browser testing capabilities. We can do continuous testing and regression testing.
Prakhar Goel - PeerSpot reviewer
Sr Test Lead at Emerson
Used for integration automation, user-based automation, and web automation
The solution's most valuable features are the drag-and-drop feature, keyword-driven approach, and reusability of the scripts. The solution has introduced a new feature that helps us identify objects we cannot normally identify. It gives you a fair idea of objects, resolving the object recognition issue. The solution can be used to perform different tests on different machines.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The statistics that are available are very good."
"The ability to develop scripts in Visual Studio, Visual Studio integration, is the most valuable feature."
"The major thing it has helped with is to reduce the workload on testing activities."
"It is a fine product; it is a powerful tool, and it needs commitment."
"The scalability of the solution is quite good. You can easily expand the product if you need to."
"It's easy to automate and accelerate testing."
"Using this DLL functionality we were able to automate our product."
"The solution is user-friendly with respect to automation."
"Recording and playback of tests were easier with SmartBear TestComplete...It is a scalable solution."
"TestComplete is much more flexible, light, and easy to use."
"The solution has saved a lot of human resources by running full regression tests prior to each release, and over the years many major bugs have been detected by the tool, saving us the big expense of fixing problems after a release."
"TestComplete fits almost almost perfectly with a large amount of stacks, such as Delphi, C#, Java and web applications, making it an amazing feature for companies that want to automate UI tests on each application built in-house."
"Technical support is excellent, and if you reach out to them, they will get back to you within 24 hours."
"Object spy and object recognition are working very well, giving us a lot of possibilities."
"The solution is mainly stable."
"We were able to run tests on daily promotions of software so all software was tested every night, making any bugs instantly visible the next morning."
 

Cons

"Implementing a better integration with Git. It was extremely painful to implement the link from Silk Central to Git."
"The pricing is an issue, the program is very expensive. That is something that can improve."
"The solution has a lack of compatibility with newer technologies."
"At the moment, when we are trying to use this tool, we are finding quite a few compatibility issues between the tool and the applications on the test. We wouldn't consider it perfectly stable for that reason."
"I've seen a lot of potential users upset with the SilkTest due to broken installation."
"Need to improve online documentation, community and forums to share issues encountered and solutions."
"We moved to Ranorex because the solution did not easily scale, and we could not find good and short term third-party help."
"At that time, we never had good technical support in Bangalore."
"One notable drawback is the absence of native integration with Git."
"Customer Service can be slow to respond to electronic forms of communication and they do not have a way for a customer to speak directly to customer support."
"The tool sometimes seems a little unstable and crashes sometimes on Windows 10."
"The solution needs Mac OS support."
"It is very difficult to have multiple developers when using Name Mapping. You can’t merge all the files and this creates conflicts."
"The solution needs to extend the possibilities so that we can test on other operating systems, platforms and publications for Android as well as iOS."
"The learning curve of the solution's user interface is a little high for new users."
"In scenarios where two of our engineers work on the same task, merging codes is a bit difficult."
 

Pricing and Cost Advice

"We paid annually. There is a purchase cost, and then there is an ongoing maintenance fee."
"Our licensing fees are on a yearly basis, and while I think that the price is quite reasonable I am not allowed to share those details."
"The solution's licensing cost has increased because it has moved to some new SLM-based licenses."
"The pricing is pretty reasonable."
"The solution's pricing is too high."
"It comes with a high cost."
"Overall, for us, the cost of the TestComplete platform and the three extra modules is around $8,000."
"Buy modules on demand. If you have a four-person team and they will each automate tests only 25% of the time, it's better to buy a floating licence and share the tool during the work day."
"It is approximately $6,000 a year."
"We have a TestComplete 12 license."
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Top Industries

By visitors reading reviews
Financial Services Firm
13%
Construction Company
12%
Comms Service Provider
10%
Manufacturing Company
9%
Manufacturing Company
13%
Financial Services Firm
12%
Outsourcing Company
10%
Construction Company
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise3
Large Enterprise10
By reviewers
Company SizeCount
Small Business23
Midsize Enterprise19
Large Enterprise32
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for SmartBear TestComplete?
I am not involved in pricing or licensing; our management team handles these aspects.
What needs improvement with SmartBear TestComplete?
While using SmartBear TestComplete, we are fine with the current capabilities, however, it would be beneficial to improve some performance aspects, especially the image comparison feature. Occasion...
What is your primary use case for SmartBear TestComplete?
We are using SmartBear TestComplete ( /products/smartbear-testcomplete-reviews ) for automation over applications.
 

Also Known As

Segue, SilkTest, Micro Focus Silk Test
No data available
 

Overview

 

Sample Customers

Krung Thai Computer Services, Quality Kiosk, Mªller, AVG Technologies
Cisco, J.P. Morgan, Boeing, McAfee, EMC, Intuit, and Thomson Reuters.
Find out what your peers are saying about OpenText Silk Test vs. SmartBear TestComplete and other solutions. Updated: October 2026.
920,769 professionals have used our research since 2012.