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OpenText Silk Test vs SmartBear TestComplete comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Dec 15, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

OpenText Silk Test
Ranking in Functional Testing Tools
19th
Ranking in Regression Testing Tools
9th
Ranking in Test Automation Tools
18th
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
17
Ranking in other categories
No ranking in other categories
SmartBear TestComplete
Ranking in Functional Testing Tools
7th
Ranking in Regression Testing Tools
5th
Ranking in Test Automation Tools
6th
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
76
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of September 2026, in the Test Automation Tools category, the mindshare of OpenText Silk Test is 2.0%, up from 1.0% compared to the previous year. The mindshare of SmartBear TestComplete is 5.3%, down from 5.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Test Automation Tools Mindshare Distribution
ProductMindshare (%)
SmartBear TestComplete5.3%
OpenText Silk Test2.0%
Other92.7%
Test Automation Tools
 

Featured Reviews

JG
Manager of Central Excellence at Alpura
Easy to set up with good documentation and easy management of testing cycles
The solution allows for a complete test cycle. The management of testing cycles are easy. We have good control over test cases. We can capture functional testing very easily. We're actually able to accelerate testing now and have end-to-end cycles for testing. We didn't used to have these capabilities. It's easy to automate and accelerate testing. The product offers very good cross-browser testing capabilities. We can do continuous testing and regression testing.
Prakhar Goel - PeerSpot reviewer
Sr Test Lead at Emerson
Used for integration automation, user-based automation, and web automation
The solution's most valuable features are the drag-and-drop feature, keyword-driven approach, and reusability of the scripts. The solution has introduced a new feature that helps us identify objects we cannot normally identify. It gives you a fair idea of objects, resolving the object recognition issue. The solution can be used to perform different tests on different machines.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The statistics that are available are very good."
"SilkTest is best for desktop applications and good for web applications also with the Open agent."
"With the help of SilkTest we've automated a bunch of routine regression tests, thus we saved our testing team weeks of testing time."
"It is a fine product; it is a powerful tool, and it needs commitment."
"Scripting is the most valuable. We are able to record and then go in and modify the script that it creates. It has a lot of generative scripts."
"The solution is user-friendly with respect to automation."
"It speeds up testing efforts."
"It's easy to automate and accelerate testing."
"The product is stable for what we are currently using it for, and it is sufficient for us."
"The initial set-up was exceedingly simple."
"Data driven testing using Microsoft Excel Viewing properties of objects using Object Spy Organizing test runs using the Test Items page of the project editor"
"When compared to other tools, it is very simple."
"The solution helps improve the stability of our product. It also decreases the work of our manual quality assurance engineers."
"It is very easy to maintain tests with this tool. It covers all necessary items in the test plan. The most painful item in testing is maintenance. When changes occur, the tests should be maintained."
"TestComplete is a great product."
"The solution has saved a lot of human resources by running full regression tests prior to each release, and over the years many major bugs have been detected by the tool, saving us the big expense of fixing problems after a release."
 

Cons

"Need to improve online documentation, community and forums to share issues encountered and solutions."
"The support for automation with iOS applications can be better."
"The pricing is an issue, the program is very expensive. That is something that can improve."
"At the moment, when we are trying to use this tool, we are finding quite a few compatibility issues between the tool and the applications on the test. We wouldn't consider it perfectly stable for that reason."
"The pricing could be improved."
"The solution has a lack of compatibility with newer technologies."
"At that time, we never had good technical support in Bangalore."
"They should extend some of the functions that are a bit clunky and improve the integration."
"Sometimes the app crashes during test execution based on the amount of code that is running."
"Sometimes, TestComplete crashes when attempting to delete over 10 logs."
"The solution’s customer support should be improved."
"The pricing is the constraint."
"Technical support can be improved by being more efficient in responding to questions."
"I pay for support and maintenance; having used the “support” functions through online forums, I can say there is room for improvement."
"The artificial intelligence needs to be improved."
"Product ungracefully crashes or hangs sometimes."
 

Pricing and Cost Advice

"Our licensing fees are on a yearly basis, and while I think that the price is quite reasonable I am not allowed to share those details."
"We paid annually. There is a purchase cost, and then there is an ongoing maintenance fee."
"We have a TestComplete 12 license."
"SmartBear TestComplete is an expensive tool."
"The pricing is a little above average — it could be lower."
"My advice so far, is that while it’s not quite as powerful and easy to use as UFT, its price tag more than makes up for it."
"The license price for a physical machine is cheap, and for virtual machine, it is very expensive."
"The licensing costs are in the range of $1,000 to $3,000."
"Our ROI is about $10,000 a year."
"The solution's licensing cost has increased because it has moved to some new SLM-based licenses."
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Construction Company
13%
Comms Service Provider
10%
Manufacturing Company
10%
Manufacturing Company
13%
Outsourcing Company
11%
Financial Services Firm
10%
Construction Company
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise3
Large Enterprise10
By reviewers
Company SizeCount
Small Business23
Midsize Enterprise19
Large Enterprise32
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for SmartBear TestComplete?
I am not involved in pricing or licensing; our management team handles these aspects.
What needs improvement with SmartBear TestComplete?
While using SmartBear TestComplete, we are fine with the current capabilities, however, it would be beneficial to improve some performance aspects, especially the image comparison feature. Occasion...
What is your primary use case for SmartBear TestComplete?
We are using SmartBear TestComplete ( /products/smartbear-testcomplete-reviews ) for automation over applications.
 

Also Known As

Segue, SilkTest, Micro Focus Silk Test
No data available
 

Overview

 

Sample Customers

Krung Thai Computer Services, Quality Kiosk, Mªller, AVG Technologies
Cisco, J.P. Morgan, Boeing, McAfee, EMC, Intuit, and Thomson Reuters.
Find out what your peers are saying about OpenText Silk Test vs. SmartBear TestComplete and other solutions. Updated: September 2026.
913,683 professionals have used our research since 2012.