

Sauce Labs and BrowserStack operate in the competitive field of online cross-browser and mobile testing services. Based on available data, Sauce Labs seems to have a slight edge in complex test environments due to its video diagnostic capabilities, while BrowserStack offers comprehensive device variety beneficial for extensive manual testing.
Features: Sauce Labs provides essential features like video recording of test runs, enabling effective problem diagnostics, snapshots, extensive mobile web, and native mobile support. It allows tests to run in parallel with support from an API to access test results, which makes it versatile for diverse testing requirements. BrowserStack stands out with its real-device testing capabilities, allowing tests across various browsers and mobile platforms without requiring virtual machines, boasting an expansive device farm that offers flexibility for manual testers.
Room for Improvement: Sauce Labs can enhance its documentation clarity on integrations and improve server performance by expanding beyond current regional limitations, bolstering speed. BrowserStack could focus on reducing latency to improve connectivity stability and broaden integration with additional testing frameworks. Despite coverage, both platforms should prioritize increasing support for physical device testing, with Sauce Labs working to expand its offerings albeit at a steeper cost.
Ease of Deployment and Customer Service: Sauce Labs supports both public and private cloud deployments, with customer service recognized for responsiveness and a proactive approach, often exceeding expectations. BrowserStack offers support for mixed cloud environments but has reportedly slower service response times, although it excels with intuitive deployment processes.
Pricing and ROI: Sauce Labs offers varied pricing, from cost-effective options in its "Open Sauce" program to flexible enterprise solutions, although some consider it pricey. BrowserStack is viewed as more budget-friendly for larger teams, thanks to competitive pricing and lower user license costs. Both platforms deliver positive ROI, with Sauce Labs offering confidence in diverse device testing and BrowserStack allowing cost-effective scalability without large infrastructure investments.
Pipeline executions that used to take eight hours have been reduced to one hour, enhancing continuous deployment and providing quicker feedback cycles.
I think its biggest benefit is how it integrates with our CI/CD, not necessarily giving access to developers for test devices.
I have seen a return on investment with BrowserStack, specifically a 50% reduction in human capacity.
BrowserStack customer support is excellent, with knowledgeable staff assisting throughout onboarding, setup, and understanding our needs to provide tailored solutions.
BrowserStack's scalability is enhanced by its auto-scaling capabilities on AWS.
They reproduce the same scenario, and then we create the bug ticket for them to fix.
BrowserStack is quite stable for me because it offers many different devices, is always up to date, and has a nice user interface with good user experience.
Sometimes there is slowness in the network, especially when working with AWS-based hosting.
BrowserStack is very expensive and they keep increasing their cost, which is absolutely ridiculous, especially when someone like LambdaTest is coming through for literal thousands of dollars less, with the same services.
Going forward, one way BrowserStack could improve is by incorporating AI concepts to create tests automatically from provided URLs or user intentions, generating scripts without needing users to write automation scripts.
I think false positives are an area where BrowserStack can improve, as I have often seen things working fine on actual devices, but on BrowserStack devices, issues arise due to network slowness or AWS region connectivity problems that cause lag.
pricing was that it was a bit on the higher side, around three hundred dollars per user per month.
The device farm is one of the positive impacts we have seen from using BrowserStack. We get to run our automation against their full suite of devices, which alleviates the uplift of manual testing.
BrowserStack has positively impacted my organization by helping us reduce the human capacity by 50%, with that reduction mostly being in manual testing efforts.
BrowserStack has positively impacted my organization primarily through time savings because it is very easy to use and replicates physical devices for testing, which is crucial since we usually do not have physical devices.
| Product | Market Share (%) |
|---|---|
| BrowserStack | 8.1% |
| Sauce Labs | 5.0% |
| Other | 86.9% |
| Company Size | Count |
|---|---|
| Small Business | 10 |
| Midsize Enterprise | 8 |
| Large Enterprise | 14 |
| Company Size | Count |
|---|---|
| Small Business | 33 |
| Midsize Enterprise | 26 |
| Large Enterprise | 73 |
BrowserStack is a cloud-based cross-browser testing tool that enables developers to test their websites across various browserson different operating systems and mobile devices, without requiring users to install virtual machines, devices or emulators.
Sauce Labs is a functional testing tool that ensures your apps and websites work flawlessly on every browser, OS, and device. The solution allows you to automate functional testing on multiple operating systems and browsers, emulating the way that a user would use the website. With Sauce Labs, you can also run tests on various operating system and browser combinations in parallel, reducing the amount of time to get results. The Sauce Labs solution provides enterprise-grade security, scalability, and reliability.
Sauce Labs Features
Sauce Labs has many valuable key features. Some of the most useful ones include:
Sauce Labs Benefits
There are many benefits to implementing Sauce Labs. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Sauce Labs is a solution that stands out when compared to many of its competitors. It has valuable features that include error logging, helpful dashboards, and its browser.
Joel A., Product Manager - Data & APIs at a marketing services firm, says, "The error logging is very robust. If we run a test through Sauce Labs and there's some sort of issue, a log will appear on the screen. Log messages are usually heinous and horrible... Sauce Labs is incredibly good at saying things like, 'Hey, here is the exact issue. Fix this and you can run the test.' That helps in getting things up and running and executing the way they should."
Savio D., Sr. IT Architect at a healthcare company, mentions, "Sauce Labs' dashboards contain multiple useful metrics in one place. Everything is represented to us visually on the dashboard, which helps us understand where to focus our attention, what the issues are, and what we need to resolve."
PeerSpot reviewer, Rob L., Director of Quality Assurance - Shared Service at a financial services firm, writes, “The most valuable feature for us is the browser. The most critical thing is that this software aligns with our Agile and DevOps way of doing things. It integrates with kickoff scripts through DevOps.”
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