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BrowserStack vs CrossBrowserTesting comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jun 3, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BrowserStack
Ranking in Functional Testing Tools
5th
Average Rating
8.0
Reviews Sentiment
6.6
Number of Reviews
33
Ranking in other categories
AI-Augmented Software-Testing Tools (1st)
CrossBrowserTesting
Ranking in Functional Testing Tools
28th
Average Rating
9.0
Reviews Sentiment
7.6
Number of Reviews
19
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2026, in the Functional Testing Tools category, the mindshare of BrowserStack is 2.8%, down from 9.4% compared to the previous year. The mindshare of CrossBrowserTesting is 1.3%, up from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Functional Testing Tools Mindshare Distribution
ProductMindshare (%)
BrowserStack2.8%
CrossBrowserTesting1.3%
Other95.9%
Functional Testing Tools
 

Featured Reviews

RM
Managing Technical Consultant at a tech vendor with 10,001+ employees
Cross-platform testing has accelerated releases and now needs smarter AI-driven test creation
The best features that BrowserStack offers include the ability to run manual and automated tests on real devices. We can create bugs, integrate it with other platforms like Jira or Azure, and use self-healing scripts with Selenium. We also have the test runs for different versions or with different frameworks, not just Selenium but with Playwright as well. Additionally, there are real-time dashboards and notifications sent when tests fail or when we need screenshots or recordings of test executions, and we can easily integrate this into our pipelines. BrowserStack has positively impacted my organization by providing an out-of-the-box solution for whole test executions across different projects for our automobile customers. We have worked on around twenty to thirty projects, and the need for a stable, customizable single test execution platform that supports different platforms has been met. It has helped manage the entire quality assurance of the product efficiently. The measurable improvements due to BrowserStack include a significant efficiency gain, allowing the whole team to collaborate on testing and communicate faster. Also, the easier integration with project management tools has been beneficial. The documentation of findings has improved, which helps us share insights with different project stakeholders.
CN
Senior DevOps Engineer at a financial services firm with 10,001+ employees
Knowledgeable support, scalable, and stable
We use CrossBrowserTesting for testing our web-based applications We had some issues with the onboarding process and the cloud conductivity could improve. I have used CrossBrowserTesting within the past 12 months. CrossBrowserTesting is stable. I have found CrossBrowserTesting to be scalable.…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The main core concept behind this product is, it takes the overhead of maintaining all of your devices or particular computers. It continuously adds the latest devices that are coming into the market."
"Testing across devices and browsers without maintaining that inventory is invaluable."
"BrowserStack positively impacts my organization by saving time in the QA testing process and clarifying the mission, which is important."
"BrowserStack's best feature is browser testing across different platforms, including mobile."
"BrowserStack has positively impacted my organization by providing an out-of-the-box solution for whole test executions across different projects for our automobile customers."
"BrowserStack has lots of devices to choose from."
"The speed of the solution and its performance are valuable."
"The BrowserStack interface is easy to use and the webinar has a lot of information."
"I have found CrossBrowserTesting to be scalable."
"Record and Replay is the most used functionality for us, as we can record the test cases and play them on multiple combinations of platforms."
"We no longer need to have a full QA team, testing is more quickly and reliably reproduced, and scheduled daily tests assist in catching any bugs which fall through the cracks and make it to the production environment."
"Overall, this solution has proved useful to our organization, and with future improvements and the hopeful addition of devices, it will continue to be a tool we use daily."
"It was the perfect solution that saved us time and money to perform web viewing tests on real devices, which allowed our team to correct multiple failures in devices."
"I must acknowledge that the customer support has been A++ when I have run into problems."
"The support team is top-notch. I have a great relationship with them. They are extremely honest and responsive."
"Selenium Grid allows testing multiple platforms to insure functionality for most users."
 

Cons

"We had some execution issues."
"BrowserStack does not support file upload for automation - the WebDriver used to run tests on mobile devices (real iOS devices in beta (Appium), iOS simulators (iPhoneDriver) and Android emulators (AndroidDriver)) do not support this feature."
"BrowserStack operates at a slow pace, it could improve by making it faster."
"Customer support could be better. We tried to implement and explore this product with the vendor or reseller's help, but we haven't had any good response about the product."
"BrowserStack is scalable, but cost is significant for those living in Mexico."
"I think a possible improvement for BrowserStack could be adding features such as sending SMS or making FaceTime calls because, as far as I know, those features are not available at the moment."
"While I was testing I was not 100% sure a that was properly mimicking the browsers or not. We had some issues with a browser, and the reason was the browser itself does not provide any support. If the local system does not provide any support, I think this was the problem. There should be better integration with other solutions, such as JIRA."
"My review rating for BrowserStack is seven out of ten."
"The "Getting Started" documentation for Selenium testing could be improved."
"The five minute timeouts can cause irritation if you have just popped away to consult some supporting documentation."
"We had some issues with the onboarding process and the cloud conductivity could improve."
"I have had quite a few issues trying to use a virtual machine to test our application on."
"I have experienced some lagging issues, and it does not seem like all of the testing environments are configured the same."
"A wider range of physical devices with more browser versions in the Selenium Grid would be great to insure users with out-of-date devices are able to interact with our sites."
"Being able to test on real devices via the virtual connection is wonderful, but it can cause some lag and load time issues while testing."
"This solution would benefit from faster testing and support for more devices."
 

Pricing and Cost Advice

"Compared to other solutions, BrowserStack is one of the cheapest."
"The price is fine."
"The price of BrowserStack is high."
"As for pricing, I can't provide a clear evaluation as I'm not directly involved in those discussions."
"This solution costs less than competing products."
"My company found the product's license to be very compatible with our budget, and we pay 5,000 to 10,000 per year for licenses."
"BrowserStack could have a better price, but good things have a price."
"There are different licenses available that can be customized. You can select the features that you want only to use which can be a cost-benefit."
"SmartBear offers bundles of products that work together."
"A few intermediary pricing options for small QA teams would be nice, e.g., unlimited screenshots, "as you need it" parallel tests, etc."
"CrossBrowserTesting offered the best value for its price."
"It is worth the pricing as the product is supported on multiple platforms and browsers."
"The lowest price point is very reasonable. It is also useful if only one person in the company needs to check on the browser display."
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Top Industries

By visitors reading reviews
Financial Services Firm
13%
Manufacturing Company
11%
Outsourcing Company
9%
Comms Service Provider
7%
Construction Company
14%
Comms Service Provider
10%
Outsourcing Company
8%
Financial Services Firm
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise8
Large Enterprise13
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise5
Large Enterprise10
 

Questions from the Community

What needs improvement with BrowserStack?
Improvements for BrowserStack could include better usability when working under a private network or a VPN, since it can be challenging to access restricted URLs. There are times when running an au...
What is your primary use case for BrowserStack?
In the start of my career, I performed functional testing on mobile devices and web applications, and I used BrowserStack for testing web applications and mobile applications for one year. My main ...
Ask a question
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Overview

 

Sample Customers

Microsoft, RBS, jQuery, Expedia, Citrix, AIG
St. Jude Children's Research Hospital, Accenture, Sony, Los Angeles Times, ADP, Verizon, T-Mobile, Wistia
Find out what your peers are saying about BrowserStack vs. CrossBrowserTesting and other solutions. Updated: October 2026.
920,574 professionals have used our research since 2012.