BrowserStack vs CrossBrowserTesting comparison

BrowserStack and SmartBear are both solutions in the Functional Testing Tools category. BrowserStack is ranked #4 with an average rating of 8.0, while SmartBear is ranked #28. BrowserStack holds a 10.7% mindshare in FT, compared to SmartBear’s 0.9% mindshare. Additionally, 100% of BrowserStack users are willing to recommend the solution, compared to 100% of SmartBear users who would recommend it.

BrowserStack

Read 26 BrowserStack reviews

5,466 Views
3,417 Comparison Views

100% willing to recommend

CrossBrowserTesting

Read 19 CrossBrowserTesting reviews

512 Views
286 Comparison Views

100% willing to recommend

BrowserStack

CrossBrowserTesting

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Executive SummaryUpdated on Dec 18, 2024

BrowserStack and CrossBrowserTesting are competitors in the cross-browser testing space. BrowserStack seems to have an edge with higher user-reported satisfaction owing to its comprehensive feature set and perceived value, while CrossBrowserTesting appeals to budget-focused users with its competitive pricing.

Features: BrowserStack offers live testing across various browsers and devices, automated Selenium testing, and integration with developer tools. CrossBrowserTesting distinguishes itself with local testing capabilities, advanced screenshot comparisons, and session replay features.

Room for Improvement: BrowserStack could enhance its pricing model to attract more budget-conscious users, improve its feature discovery during trial periods, and offer more free credits for trial users. CrossBrowserTesting could benefit from improving its screenshot accuracy, enhancing its integration with more development tools, and increasing platform stability under high loads.

Ease of Deployment and Customer Service: BrowserStack is praised for its quick deployment and efficient customer support, facilitating smooth operations. CrossBrowserTesting offers a straightforward deployment and reliable support, though BrowserStack is often seen as faster.

Pricing and ROI: BrowserStack’s pricing is considered premium, justified by its extensive features, leading to high ROI if fully utilized. CrossBrowserTesting presents a more economical option, which appeals to those with tighter budgets but may result in varying ROI when compared purely on feature depth.

To learn more, read our detailed BrowserStack vs. CrossBrowserTesting Report (Updated: May 2025).

Buyer's Guide

BrowserStack vs. CrossBrowserTesting

May 2025

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Helped 860,168 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BrowserStack

Ranking in Functional Testing Tools

4th

Average Rating

8.0

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

AI-Augmented Software-Testing Tools (1st)

CrossBrowserTesting

Ranking in Functional Testing Tools

28th

Average Rating

9.0

Reviews Sentiment

7.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of July 2025, in the Functional Testing Tools category, the mindshare of BrowserStack is 10.7%, down from 11.2% compared to the previous year. The mindshare of CrossBrowserTesting is 0.9%, down from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Functional Testing Tools

Featured Reviews

ANand Kale

Sr Practice Lead - Business and Experience Transformation at Peristent Systems

Good in the area of automation and offers a high test coverage to users

I integrated BrowserStack into our company's web and application test workflows because it has plugins that work with browsers and applications, allowing for cross-browser testing. BrowserStack was really helpful for cross-browser testing in areas involving mobiles, web applications, or tablets. The tool can help with the testing across all applications. I have not experienced any time-saving feature from the use of the tool. My company uses the product for real-device testing since it has a bunch of devices in our library. My company has a repository where we do manual testing. BrowserStack improved the quality of our company's applications. Improvements I have seen with the testing part revolve around the fact that it is able to do testing at a fast pace. The quality of the product is better since it can go through all the parts of the applications, meaning it can provide high test coverage. The tool is also good in the area of automation. The test coverage is higher, and the time taken during the testing phase is less due to automation. I have not used the product's integration capabilities since my company doesn't have the option to look at other QA testing tools like Selenium, which can be used for the automation capabilities provided. The product should offer more support for cross-browser testing, device testing, and testing across multiple devices. I rate the tool an eight out of ten.

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CharlesNetshivhera

Senior DevOps Engineer at a financial services firm with 10,001+ employees

Knowledgeable support, scalable, and stable

We use CrossBrowserTesting for testing our web-based applications We had some issues with the onboarding process and the cloud conductivity could improve. I have used CrossBrowserTesting within the past 12 months. CrossBrowserTesting is stable. I have found CrossBrowserTesting to be scalable.…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The setup was quite simple. The website easily explains how to set it up and if you want to integrate it with BMP tools there are online simple step tutorials."

"The main core concept behind this product is, it takes the overhead of maintaining all of your devices or particular computers. It continuously adds the latest devices that are coming into the market."

"It is a scalable solution."

"Maintenance of the solution is easy."

"The product guides and resources are extensive and very helpful."

"I have found that BrowserStack is stable."

"The most valuable feature is that it provides parallel and cross-browser testing. It enables us to run tests on multiple browsers or devices simultaneously."

"I like that it offers full device capability."

More BrowserStack pros

"The ability to replay sessions is valuable for tracking down issues."

"The screen shot portal is essential for an easy way to run tests across hundreds of browsers and retrieve screenshots which then indicate success or failure."

"The features that I find most useful and the ones that I use the most are local site testing, device and browser testing, and screenshots."

"I must acknowledge that the customer support has been A++ when I have run into problems."

"It was the perfect solution that saved us time and money to perform web viewing tests on real devices, which allowed our team to correct multiple failures in devices."

"Record and Replay is the most used functionality for us, as we can record the test cases and play them on multiple combinations of platforms."

"I have found CrossBrowserTesting to be scalable."

"CrossBrowserTesting allows us to test our site with real-world devices in real-world scenarios and find what we're missing."

More CrossBrowserTesting pros

Cons

"Sometimes BrowserStack is really slow and devices are not loading. it is really annoying and that's why we bought several newer devices because sometimes it's affecting us a lot."

"BrowserStack is very expensive and they keep increasing their cost, which is absolutely ridiculous, especially when someone like LambdaTest is coming through for literal thousands of dollars less, with the same services."

"One of the biggest issues with BrowserStack is that if you don't have your network set up by the book, it's hard to get it to work with local desk machines."

"There is room for improvement in pricing."

"We had some execution issues."

"BrowserStack should work on its Internet connectivity although issues only occur occasionally."

"It is difficult to use for someone who has little to no experience."

"We are having difficulty with the payment system for the BrowserStack team, as they only accept credit cards and we are encountering some issues."

More BrowserStack cons

"Being able to test on real devices via the virtual connection is wonderful, but it can cause some lag and load time issues while testing."

"The five minute timeouts can cause irritation if you have just popped away to consult some supporting documentation."

"There should be more detailed training on CrossBrowserTesting."

"The screenshot tool defaults to a screen layout instead of a full page test. I find it a bit cumbersome that I can't have it run a full screenshot as my default."

"Sometimes, some of their instances fail, particularly in older versions of browsers."

"This solution would benefit from faster testing and support for more devices."

"Sometimes the testing is slow."

"We had some issues with the onboarding process and the cloud conductivity could improve."

More CrossBrowserTesting cons

Pricing and Cost Advice

"My company found the product's license to be very compatible with our budget, and we pay 5,000 to 10,000 per year for licenses."

"There are different licenses available that can be customized. You can select the features that you want only to use which can be a cost-benefit."

"This solution costs less than competing products."

"The price of BrowserStack is high."

"Compared to other solutions, BrowserStack is one of the cheapest."

"As for pricing, I can't provide a clear evaluation as I'm not directly involved in those discussions."

"The price is fine."

"BrowserStack could have a better price, but good things have a price."

"It is worth the pricing as the product is supported on multiple platforms and browsers."

"SmartBear offers bundles of products that work together."

"The lowest price point is very reasonable. It is also useful if only one person in the company needs to check on the browser display."

"A few intermediary pricing options for small QA teams would be nice, e.g., unlimited screenshots, "as you need it" parallel tests, etc."

"CrossBrowserTesting offered the best value for its price."

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Top Industries

By visitors reading reviews

Computer Software Company

15%

Financial Services Firm

14%

Manufacturing Company

University

Computer Software Company

22%

Financial Services Firm

16%

Real Estate/Law Firm

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about BrowserStack?

The product's initial setup phase was not very difficult.

See all answers

What is your experience regarding pricing and costs for BrowserStack?

My company found the product's license to be very compatible with our budget, and we pay 5,000 to 10,000 per year for licenses.

See all answers

What needs improvement with BrowserStack?

In terms of improvements, they can make it snappier. Everything kind of works. They have locked down the phones, which is problematic because there are some test cases that require access to things...

See all answers

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Comparisons

LambdaTest vs BrowserStack

Compared 35% of the time

Sauce Labs vs BrowserStack

Compared 24% of the time

Perfecto vs BrowserStack

Compared 16% of the time

Tricentis Tosca vs BrowserStack

Compared 5% of the time

Selenium HQ vs BrowserStack

Compared 3% of the time

More BrowserStack Competitors

Sauce Labs vs CrossBrowserTesting

Compared 19% of the time

More CrossBrowserTesting Competitors

Product Reports

Buyer's Guide

BrowserStack

June 2025

Download BrowserStack product report

Buyer's Guide

CrossBrowserTesting

June 2025

Download CrossBrowserTesting product report

Overview

BrowserStack is a cloud-based cross-browser testing tool that enables developers to test their websites across various browserson different operating systems and mobile devices, without requiring users to install virtual machines, devices or emulators.

BrowserStack

CrossBrowserTesting is a cloud testing platform that gives instant access to 1500+ different real desktop and mobile browsers for testers, developers, and designers.

Native debugging tools make manual testing easy to inspect and correct HTML, CSS, and JavaScript errors on any browser.
Take automated screenshots across multiple browsers at once, then compare side-by-side against historical test runs.

SmartBear

Sample Customers

Microsoft, RBS, jQuery, Expedia, Citrix, AIG

St. Jude Children's Research Hospital, Accenture, Sony, Los Angeles Times, ADP, Verizon, T-Mobile, Wistia

Buyer's Guide

BrowserStack vs. CrossBrowserTesting

May 2025

Free Report: BrowserStack vs. CrossBrowserTesting

Find out what your peers are saying about BrowserStack vs. CrossBrowserTesting and other solutions. Updated: May 2025.

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