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BrowserStack vs CrossBrowserTesting comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BrowserStack
Ranking in Functional Testing Tools
3rd
Average Rating
8.0
Reviews Sentiment
6.6
Number of Reviews
33
Ranking in other categories
AI-Augmented Software-Testing Tools (1st)
CrossBrowserTesting
Ranking in Functional Testing Tools
27th
Average Rating
9.0
Reviews Sentiment
7.6
Number of Reviews
19
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of January 2026, in the Functional Testing Tools category, the mindshare of BrowserStack is 8.1%, down from 10.5% compared to the previous year. The mindshare of CrossBrowserTesting is 1.3%, up from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Functional Testing Tools Market Share Distribution
ProductMarket Share (%)
BrowserStack8.1%
CrossBrowserTesting1.3%
Other90.6%
Functional Testing Tools
 

Featured Reviews

RM
Managing Technical Consultant at a tech vendor with 10,001+ employees
Cross-platform testing has accelerated releases and now needs smarter AI-driven test creation
The best features that BrowserStack offers include the ability to run manual and automated tests on real devices. We can create bugs, integrate it with other platforms like Jira or Azure, and use self-healing scripts with Selenium. We also have the test runs for different versions or with different frameworks, not just Selenium but with Playwright as well. Additionally, there are real-time dashboards and notifications sent when tests fail or when we need screenshots or recordings of test executions, and we can easily integrate this into our pipelines. BrowserStack has positively impacted my organization by providing an out-of-the-box solution for whole test executions across different projects for our automobile customers. We have worked on around twenty to thirty projects, and the need for a stable, customizable single test execution platform that supports different platforms has been met. It has helped manage the entire quality assurance of the product efficiently. The measurable improvements due to BrowserStack include a significant efficiency gain, allowing the whole team to collaborate on testing and communicate faster. Also, the easier integration with project management tools has been beneficial. The documentation of findings has improved, which helps us share insights with different project stakeholders.
CN
Senior DevOps Engineer at a financial services firm with 10,001+ employees
Knowledgeable support, scalable, and stable
We use CrossBrowserTesting for testing our web-based applications We had some issues with the onboarding process and the cloud conductivity could improve. I have used CrossBrowserTesting within the past 12 months. CrossBrowserTesting is stable. I have found CrossBrowserTesting to be scalable.…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"BrowserStack has helped us with automating our test cases by reducing the time by almost 60%."
"I have found that BrowserStack is stable."
"The product's initial setup phase was not very difficult."
"BrowserStack has positively impacted our organization by improving collaboration and showing quality improvements in releases, with the number of defects leaking into production significantly reduced."
"BrowserStack has positively impacted my organization by providing an out-of-the-box solution for whole test executions across different projects for our automobile customers."
"It is a stable solution. There's no lagging and jittering."
"Testing across devices and browsers without maintaining that inventory is invaluable."
"The integration is very good."
"I must acknowledge that the customer support has been A++ when I have run into problems."
"I have found CrossBrowserTesting to be scalable."
"When developing new pages that have questionable functionality or coding, we will often use CBT to test it in a browser. CBT works with our testing environment and development site."
"The CrossBrowserTesting Selenium API and live test features have greatly improved our team's ability to quickly and effectively perform QA."
"Selenium Grid allows testing multiple platforms to insure functionality for most users."
"The features that I find most useful and the ones that I use the most are local site testing, device and browser testing, and screenshots."
"Video recording of the script running in a cloud server."
"Each new session started with the live testing feature allows for a cleared browser and new experience to be able to not only see these attributes on the page clearly but also pass clean data."
 

Cons

"Occasionally, there are disruptions in the connection which can interfere with our testing processes, especially when testing on phones."
"If you are inactive for 30 minutes, the solution will close."
"BrowserStack is scalable, but cost is significant for those living in Mexico."
"There is room for improvement in pricing."
"BrowserStack operates at a slow pace, it could improve by making it faster."
"Customer support could be better. We tried to implement and explore this product with the vendor or reseller's help, but we haven't had any good response about the product."
"My review rating for BrowserStack is seven out of ten."
"Sometimes BrowserStack is really slow and devices are not loading. it is really annoying and that's why we bought several newer devices because sometimes it's affecting us a lot."
"I have experienced some lagging issues, and it does not seem like all of the testing environments are configured the same."
"Sometimes the testing is slow."
"Sometimes, some of their instances fail, particularly in older versions of browsers."
"This solution would benefit from faster testing and support for more devices."
"The screenshot tool defaults to a screen layout instead of a full page test. I find it a bit cumbersome that I can't have it run a full screenshot as my default."
"A problem that we are facing quite often is related to the network connection. Tests can fail if the remote CrossBrowserTesting's VM has connection problems. This happens mostly with browsers of Internet Explorer family which work on Windows OS."
"It would be useful if we can run the live-testing test cases on multiple platforms at the same time, instead of waiting for one session to finish."
"We had some issues with the onboarding process and the cloud conductivity could improve."
 

Pricing and Cost Advice

"There are different licenses available that can be customized. You can select the features that you want only to use which can be a cost-benefit."
"BrowserStack could have a better price, but good things have a price."
"This solution costs less than competing products."
"The price of BrowserStack is high."
"As for pricing, I can't provide a clear evaluation as I'm not directly involved in those discussions."
"Compared to other solutions, BrowserStack is one of the cheapest."
"My company found the product's license to be very compatible with our budget, and we pay 5,000 to 10,000 per year for licenses."
"The price is fine."
"SmartBear offers bundles of products that work together."
"A few intermediary pricing options for small QA teams would be nice, e.g., unlimited screenshots, "as you need it" parallel tests, etc."
"CrossBrowserTesting offered the best value for its price."
"It is worth the pricing as the product is supported on multiple platforms and browsers."
"The lowest price point is very reasonable. It is also useful if only one person in the company needs to check on the browser display."
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Top Industries

By visitors reading reviews
Financial Services Firm
13%
Computer Software Company
11%
Manufacturing Company
10%
Healthcare Company
5%
Computer Software Company
17%
Performing Arts
9%
Government
8%
University
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise8
Large Enterprise14
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise5
Large Enterprise10
 

Questions from the Community

What do you like most about BrowserStack?
The product's initial setup phase was not very difficult.
What is your experience regarding pricing and costs for BrowserStack?
My experience with pricing, setup cost, and licensing was good.
What needs improvement with BrowserStack?
I feel there is not much to improve about BrowserStack.
Ask a question
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Overview

 

Sample Customers

Microsoft, RBS, jQuery, Expedia, Citrix, AIG
St. Jude Children's Research Hospital, Accenture, Sony, Los Angeles Times, ADP, Verizon, T-Mobile, Wistia
Find out what your peers are saying about BrowserStack vs. CrossBrowserTesting and other solutions. Updated: January 2026.
881,114 professionals have used our research since 2012.