CrossBrowserTesting vs Sauce Labs comparison

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CrossBrowserTesting

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Executive SummaryUpdated on Dec 18, 2024

Sauce Labs and CrossBrowserTesting compete in browser testing tools. While Sauce Labs excels in features, CrossBrowserTesting is seen as having superior functionality according to user reviews.

Features: Sauce Labs offers extensive integration capabilities, a wide range of browser and device testing options, and supports continuous integration. CrossBrowserTesting features real-time testing, advanced debugging tools, and detailed test insights.

Room for Improvement: Sauce Labs could enhance its debugging capabilities, improve real-time testing support, and lower its costs. CrossBrowserTesting might benefit from expanding its browser and device support, streamlining its user interface, and enhancing integration with CI/CD tools.

Ease of Deployment and Customer Service: Sauce Labs provides cloud-based solutions minimizing setup time and offering prompt and comprehensive customer service. CrossBrowserTesting's cloud platform is adaptable and well-regarded for its personalized support during integration.

Pricing and ROI: Sauce Labs has higher setup costs but is seen as offering strong ROI with its comprehensive features and scalability, appealing to large enterprises. CrossBrowserTesting offers a cost-effective solution with straightforward pricing, attracting small to mid-sized organizations without compromising functionality.

To learn more, read our detailed CrossBrowserTesting vs. Sauce Labs Report (Updated: September 2025).

CrossBrowserTesting vs. Sauce Labs

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Helped 868,759 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

CrossBrowserTesting

Ranking in Functional Testing Tools

28th

Average Rating

9.0

Reviews Sentiment

7.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Sauce Labs

Ranking in Functional Testing Tools

13th

Average Rating

8.8

Reviews Sentiment

7.2

Number of Reviews

113

Ranking in other categories

Test Automation Tools (18th)

Mindshare comparison

As of October 2025, in the Functional Testing Tools category, the mindshare of CrossBrowserTesting is 1.0%, up from 0.8% compared to the previous year. The mindshare of Sauce Labs is 5.5%, down from 6.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Functional Testing Tools Market Share Distribution
Product	Market Share (%)
Sauce Labs	5.5%
CrossBrowserTesting	1.0%
Other	93.5%

Functional Testing Tools

Featured Reviews

CharlesNetshivhera

Senior DevOps Engineer at a financial services firm with 10,001+ employees

Knowledgeable support, scalable, and stable

We use CrossBrowserTesting for testing our web-based applications We had some issues with the onboarding process and the cloud conductivity could improve. I have used CrossBrowserTesting within the past 12 months. CrossBrowserTesting is stable. I have found CrossBrowserTesting to be scalable.…

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AnupKumar4

Senior QA Automation Engineer at Xoriant

Offers good stability and robust but lacks generative AI capabilities

Technical support is equally very important. If you talk about anything deployed to production, and the project is live, customers are using that, and they might face some issues, some functional issues. That's when support people play a role in identifying the fix or the incident. Based on that, we create an incident based on the customer defect or whatever. Once the incident gets raised, the support will play a role in working on that particular incident. If it's a code-based incident, administration, or integration issue, support people play a big role in resolving those issues before reaching the exact developers.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Each new session started with the live testing feature allows for a cleared browser and new experience to be able to not only see these attributes on the page clearly but also pass clean data."

"CrossBrowserTesting allows us to test our site with real-world devices in real-world scenarios and find what we're missing."

"SmartBear has excellent, informative webinars, so keep an eye out for those."

"I have found CrossBrowserTesting to be scalable."

"I am able to continuously test my new releases across browser versions without issues."

"At the moment, all our deploys depend on results of automation. If the tests are failing, then we know that something is wrong at the early stages of development."

"Video recording of the script running in a cloud server."

"The ability to choose from many devices is the best feature."

More CrossBrowserTesting pros

"Sauce Connect gave us ability to test an application that was hosted locally."

"The most valuable feature is cross-browser, cross-OS, cross-mobile device testing."

"With Sauce Labs, we have a whole universe of devices: Galaxy, all the iPhones, and all the operating system versions. All our software developers are able to test on a multitude of different devices."

"It has significantly enhanced our testing accuracy by approximately 50%."

"The most critical thing is that this software aligns with our Agile and DevOps way of doing things. It integrates with kickoff scripts through DevOps."

"Live device testing. As we all know, It's really hard and challenging to find/purchase many real devices to test because it will be costly and not all the team can be able to purchase all of the devices out there. We used to have a lot of real devices under our labs. However, it is really time-consuming to maintain those devices and make sure they are up to date with the testing requirements."

"Sauce Labs' dashboards contain multiple useful metrics in one place. Everything is represented to us visually on the dashboard, which helps us understand where to focus our attention, what the issues are, and what we need to resolve."

"The error logging is also very robust. If we run a test through Sauce Labs and there's some sort of issue, a log will appear on the screen. Log messages are usually heinous and horrible... Sauce Labs is incredibly good at saying things like, 'Hey, here is the exact issue. Fix this and you can run the test.' That helps in getting things up and running and executing the way they should."

More Sauce Labs pros

Cons

"There should be more detailed training on CrossBrowserTesting."

"We had some issues with the onboarding process and the cloud conductivity could improve."

"I have experienced some lagging issues, and it does not seem like all of the testing environments are configured the same."

"The screenshot tool defaults to a screen layout instead of a full page test. I find it a bit cumbersome that I can't have it run a full screenshot as my default."

"The "Getting Started" documentation for Selenium testing could be improved."

"A wider range of physical devices with more browser versions in the Selenium Grid would be great to insure users with out-of-date devices are able to interact with our sites."

"It would be useful if we can run the live-testing test cases on multiple platforms at the same time, instead of waiting for one session to finish."

"A problem that we are facing quite often is related to the network connection. Tests can fail if the remote CrossBrowserTesting's VM has connection problems. This happens mostly with browsers of Internet Explorer family which work on Windows OS."

More CrossBrowserTesting cons

"We had some specific features that we opened tickets on, although they were not earth-shattering. For example, the way the menus scroll could be improved because it does not have a bar, the way that people are used to, where you can move up and down."

"The only drawback is the speed, it will be good if we have a server in Asia too. It will be great if we can improve speed while initialization and execution."

"They could improve the platform's customer support services."

"On a rare occasion, I will come into a ticket where a customer will have reached out to me after reaching out to Sauce Labs, saying, "Sauce Labs doesn't understand what I am going through. They are not being very helpful." So, I try to do clean up there. Outside of those extremely rare occasions, I have only had one or two of those support issues."

"Sauce Labs' dashboard could be improved by adding more filters and allowing more customization options. There was one instance where the dashboard on the Sauce Labs UI didn't meet our requirements, so we had to use the Sauce Labs API to create some apps and dashboards on our own. The API endpoints could be a little more robust and customizable."

"Latency, due to Sauce Labs being a cloud-based solution, has been a concern. We work in different continents and countries, but last time I checked, Sauce Labs was only offering two data centers, one in the EU and another in the US. If you're not in either of those two places, you would have latency and issues running your test cases."

"Integration with Github, as well as several other similar tools, could be improved."

"Every time that we run scenarios where we need to discover the geolocation of our customers, by default it shows as Palo Alto, California. That's a problem for us and we need a workaround for those cases... It would be helpful if we could enter a latitude and longitude into Sauce Labs configuration and say, "When you run a virtual Chrome device or an iPhone, make this your default location. Then, provide me that device so I can run my scenarios," because we have stores in different regions across the United States."

More Sauce Labs cons

Pricing and Cost Advice

"A few intermediary pricing options for small QA teams would be nice, e.g., unlimited screenshots, "as you need it" parallel tests, etc."

"SmartBear offers bundles of products that work together."

"It is worth the pricing as the product is supported on multiple platforms and browsers."

"CrossBrowserTesting offered the best value for its price."

"The lowest price point is very reasonable. It is also useful if only one person in the company needs to check on the browser display."

"Try the free trial and work with a Sauce Labs representative to see what package works best for your application(s)."

"With respect to pricing, they did a bundled discount because we went with Sauce Labs for both mobile and browser. They were very competitive on pricing and provided a bundle discount for us as a larger customer."

"We pay for a specific number of VMs."

"Their pricing is incredibly competitive."

"It could be less like pay-per-use with a lower rate."

"The pricing is reasonable due to the amount of diversity that they provide. However, I feel they might be more flexible to bargain based on their relationship with our organization."

"Go ahead please. Try it at a smaller scale."

"They could improve on the pricing because it seems pretty expensive. I'm sure it's justified, but it's expensive."

More Sauce Labs pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Financial Services Firm

15%

Computer Software Company

12%

Manufacturing Company

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	5
Large Enterprise	10

By reviewers
Company Size	Count
Small Business	33
Midsize Enterprise	26
Large Enterprise	73

Questions from the Community

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What do you like most about Sauce Labs?

It has significantly enhanced our testing accuracy by approximately 50%.

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What needs improvement with Sauce Labs?

Sauce Labs can include new technologies like generative AI, which can reduce the human effort in writing test cases. For example, in my current project, we reduced the time it took to complete user...

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What is your primary use case for Sauce Labs?

I work as an automation engineer using Selenium WebDriver with Java, and API automation using Rest Assured with Java. I have also worked with Docker integration on AWS. Additionally, I have experie...

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Product Reports

CrossBrowserTesting

Download CrossBrowserTesting product report

Download Sauce Labs product report

Overview

CrossBrowserTesting is a cloud testing platform that gives instant access to 1500+ different real desktop and mobile browsers for testers, developers, and designers.

Native debugging tools make manual testing easy to inspect and correct HTML, CSS, and JavaScript errors on any browser.
Take automated screenshots across multiple browsers at once, then compare side-by-side against historical test runs.

SmartBear

Sauce Labs is a functional testing tool that ensures your apps and websites work flawlessly on every browser, OS, and device. The solution allows you to automate functional testing on multiple operating systems and browsers, emulating the way that a user would use the website. With Sauce Labs, you can also run tests on various operating system and browser combinations in parallel, reducing the amount of time to get results. The Sauce Labs solution provides enterprise-grade security, scalability, and reliability.

Sauce Labs Features

Sauce Labs has many valuable key features. Some of the most useful ones include:

Automated cross-browser testing
Mobile testing
Secure tunneling protocol
Usage reporting
Enterprise security
Provisioning
Centralized user account management
Access controls
Support for Selenium, Appium, and JUnit Testing

Sauce Labs Benefits

There are many benefits to implementing Sauce Labs. Some of the biggest advantages the solution offers include:

Speed up development time: The solution makes it possible for you to test web and mobile apps in parallel and accelerate your testing time by up to 10x or more. Using Sauce Labs, you can increase developer productivity because your teams will be able to spend less time with test maintenance and debug faster.

No worrying about infrastructure: With Sauce Labs, you don’t have to buy or maintain more servers or mobile devices. You also don’t need to worry about updating browsers or VM licenses. Sauce Labs allows you to easily scale your tests with parallelization to speed up test cycles and boost capacity on their reliable cloud.

Run tests securely: The solution enables you to securely run your scripts and access your data and files from behind your firewall. Sauce Labs generates single-use VMs for every test and destroys them immediately afterwards so your data always remains secure.

Easy integration for your CI systems: Sauce Labs automated testing platform integrates with Jenkins, Bamboo, Microsoft VSTS, and others so you can test as fast as you develop. In addition, you can share results instantly by using the solution’s simple plugins.

Reviews from Real Users

Sauce Labs is a solution that stands out when compared to many of its competitors. It has valuable features that include error logging, helpful dashboards, and its browser.

Joel A., Product Manager - Data & APIs at a marketing services firm, says, "The error logging is very robust. If we run a test through Sauce Labs and there's some sort of issue, a log will appear on the screen. Log messages are usually heinous and horrible... Sauce Labs is incredibly good at saying things like, 'Hey, here is the exact issue. Fix this and you can run the test.' That helps in getting things up and running and executing the way they should."

Savio D., Sr. IT Architect at a healthcare company, mentions, "Sauce Labs' dashboards contain multiple useful metrics in one place. Everything is represented to us visually on the dashboard, which helps us understand where to focus our attention, what the issues are, and what we need to resolve."

PeerSpot reviewer, Rob L., Director of Quality Assurance - Shared Service at a financial services firm, writes, “The most valuable feature for us is the browser. The most critical thing is that this software aligns with our Agile and DevOps way of doing things. It integrates with kickoff scripts through DevOps.”

Sample Customers

St. Jude Children's Research Hospital, Accenture, Sony, Los Angeles Times, ADP, Verizon, T-Mobile, Wistia

Salesforce.com, Mozilla, Zendesk, Puppet Labs, Twitter, Bank of America, Eventbrite, Bleacher Report, Okta, Intuit, Travelocity, Sharecare, CapitalOne.

CrossBrowserTesting vs. Sauce Labs