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CrossBrowserTesting vs Sauce Labs comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CrossBrowserTesting
Ranking in Functional Testing Tools
28th
Average Rating
9.0
Reviews Sentiment
7.6
Number of Reviews
19
Ranking in other categories
No ranking in other categories
Sauce Labs
Ranking in Functional Testing Tools
13th
Average Rating
8.8
Reviews Sentiment
7.2
Number of Reviews
113
Ranking in other categories
Test Automation Tools (19th)
 

Mindshare comparison

As of July 2025, in the Functional Testing Tools category, the mindshare of CrossBrowserTesting is 0.9%, down from 0.9% compared to the previous year. The mindshare of Sauce Labs is 5.9%, down from 6.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Functional Testing Tools
 

Featured Reviews

CN
Knowledgeable support, scalable, and stable
We use CrossBrowserTesting for testing our web-based applications We had some issues with the onboarding process and the cloud conductivity could improve. I have used CrossBrowserTesting within the past 12 months. CrossBrowserTesting is stable. I have found CrossBrowserTesting to be scalable.…
AnupKumar4 - PeerSpot reviewer
Offers good stability and robust but lacks generative AI capabilities
Technical support is equally very important. If you talk about anything deployed to production, and the project is live, customers are using that, and they might face some issues, some functional issues. That's when support people play a role in identifying the fix or the incident. Based on that, we create an incident based on the customer defect or whatever. Once the incident gets raised, the support will play a role in working on that particular incident. If it's a code-based incident, administration, or integration issue, support people play a big role in resolving those issues before reaching the exact developers.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"SmartBear has excellent, informative webinars, so keep an eye out for those."
"I can run a page through the screenshot tool, then send a URL with the results to my team."
"The support team is top-notch. I have a great relationship with them. They are extremely honest and responsive."
"This solution helps lower the overhead cost associated with buying multiple devices."
"CBT has made it easier to troubleshoot issues across devices when we do not have actual access to those specific devices. I even opt for CBT sometimes when we do have access to the device just because it is easier."
"I am able to continuously test my new releases across browser versions without issues."
"Selenium Grid allows testing multiple platforms to insure functionality for most users."
"The CrossBrowserTesting Selenium API and live test features have greatly improved our team's ability to quickly and effectively perform QA."
"Sauce Labs' dashboards contain multiple useful metrics in one place. Everything is represented to us visually on the dashboard, which helps us understand where to focus our attention, what the issues are, and what we need to resolve."
"APPIUM for mobile testing has improved our organization by allowing us to test our website on more devices and browsers than we currently possess."
"The solution they provide is very robust. We can quickly connect to their environment with the hub URL. They have a URL that has the entire grid of desktops, web browsers, and mobile devices. They also provide real devices, so you just provide the URL and test your application."
"Easy to integrate with the other platform for tracking purposes."
"The custom capabilities that can be provided to Sauce Labs VMs during automated testing sessions are a valuable option for experimental or niche testing."
"The most valuable feature is the ability to easily test multiple browsers and versions, as well as off-loading our local environments using the SauceCloud."
"Supplying devices to a testing team of possibly close to one thousand testers and developers is a great undertaking but Sauce Labs has made this very easy and a welcomed solution."
"The most valuable feature is the cross-browser feature, it has many android and iOS devices both simulators and real devices. It's easy to integrate. I also like video recording too."
 

Cons

"This solution would benefit from faster testing and support for more devices."
"I have experienced some lagging issues, and it does not seem like all of the testing environments are configured the same."
"A problem that we are facing quite often is related to the network connection. Tests can fail if the remote CrossBrowserTesting's VM has connection problems. This happens mostly with browsers of Internet Explorer family which work on Windows OS."
"Sometimes the testing is slow."
"Sometimes, some of their instances fail, particularly in older versions of browsers."
"I have had quite a few issues trying to use a virtual machine to test our application on."
"The speed connection in mobile devices could be improved, because sometimes the load time is uncertain."
"We had some issues with the onboarding process and the cloud conductivity could improve."
"Speeds up the time it takes to run end-to-end user interface (UI) tests inside their virtual machines (VMs)."
"They should provide a JIRA integration plugin so that we can easily log issues."
"Lacks the ability to start multiple tests simultaneously."
"Another feature that could still be improved on is more error clarity. Sometimes when running automated scripts the test will fail on the device side instead of the script and errors only show a 500 try again message instead of a detailed script that could of a been a timeout error from the code."
"We have had some issues with the Sauce Connect Proxy on our Jenkins servers failing to start, which makes the optimal CI/CD pipeline come to a halt."
"Overall, I think Sauce Labs provides us with a valuable tool and resource. As far as what could be improved, I would say the overall test execution time. Some of the calls take a bit longer than I expect, for example in web browser tests; while the execution time isn't obnoxious, it could be improved so that overall tests/test suites finish faster."
"I would like to see improved network connectivity and it should allow playback for native apps."
"I may not know what should be improved on the platform, but I think it could offer a greater variety of testing solutions. I know there might be competing solutions that cover more things I'm unaware of, and it could expand a bit more. We've done a lot of automated testing scenarios, and that's all the rage these days, so I think Sauce Labs could look at potential ways to improve and cover other scenarios."
 

Pricing and Cost Advice

"The lowest price point is very reasonable. It is also useful if only one person in the company needs to check on the browser display."
"CrossBrowserTesting offered the best value for its price."
"A few intermediary pricing options for small QA teams would be nice, e.g., unlimited screenshots, "as you need it" parallel tests, etc."
"It is worth the pricing as the product is supported on multiple platforms and browsers."
"SmartBear offers bundles of products that work together."
"When you reach the Enterprise licensing tier, base level being with 10 concurrent test sessions, pricing is essentially per-unit-of-concurrency thereafter with a relatively linear increase and not much benefit for "bulk"."
"We did initially go with Sauce Labs because of the pricing and integration."
"Go ahead please. Try it at a smaller scale."
"We have an enterprise account; it has worked great for our needs."
"Try the free trial and work with a Sauce Labs representative to see what package works best for your application(s)."
"Compared with other services, Sauce Labs is a bit expensive."
"We pay for a specific number of VMs."
"The pricing is definitely on the higher end, and there are other options that are more cost-effective."
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Top Industries

By visitors reading reviews
Computer Software Company
22%
Financial Services Firm
16%
Real Estate/Law Firm
9%
Government
8%
Financial Services Firm
19%
Computer Software Company
12%
Manufacturing Company
6%
Retailer
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Ask a question
Earn 20 points
What do you like most about Sauce Labs?
It has significantly enhanced our testing accuracy by approximately 50%.
What needs improvement with Sauce Labs?
Sauce Labs can include new technologies like generative AI, which can reduce the human effort in writing test cases. For example, in my current project, we reduced the time it took to complete user...
What is your primary use case for Sauce Labs?
I work as an automation engineer using Selenium WebDriver with Java, and API automation using Rest Assured with Java. I have also worked with Docker integration on AWS. Additionally, I have experie...
 

Comparisons

 

Overview

 

Sample Customers

St. Jude Children's Research Hospital, Accenture, Sony, Los Angeles Times, ADP, Verizon, T-Mobile, Wistia
Salesforce.com, Mozilla, Zendesk, Puppet Labs, Twitter, Bank of America, Eventbrite, Bleacher Report, Okta, Intuit, Travelocity, Sharecare, CapitalOne.
Find out what your peers are saying about CrossBrowserTesting vs. Sauce Labs and other solutions. Updated: May 2025.
860,168 professionals have used our research since 2012.