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CrossBrowserTesting vs Sauce Labs comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CrossBrowserTesting
Ranking in Functional Testing Tools
27th
Average Rating
9.0
Reviews Sentiment
7.6
Number of Reviews
19
Ranking in other categories
No ranking in other categories
Sauce Labs
Ranking in Functional Testing Tools
12th
Average Rating
8.8
Reviews Sentiment
7.2
Number of Reviews
113
Ranking in other categories
Test Automation Tools (19th)
 

Mindshare comparison

As of June 2026, in the Functional Testing Tools category, the mindshare of CrossBrowserTesting is 1.4%, up from 0.8% compared to the previous year. The mindshare of Sauce Labs is 4.4%, down from 5.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Functional Testing Tools Mindshare Distribution
ProductMindshare (%)
Sauce Labs4.4%
CrossBrowserTesting1.4%
Other94.2%
Functional Testing Tools
 

Featured Reviews

CN
Senior DevOps Engineer at a financial services firm with 10,001+ employees
Knowledgeable support, scalable, and stable
We use CrossBrowserTesting for testing our web-based applications We had some issues with the onboarding process and the cloud conductivity could improve. I have used CrossBrowserTesting within the past 12 months. CrossBrowserTesting is stable. I have found CrossBrowserTesting to be scalable.…
MR
Lead Consultant at a tech services company with 10,001+ employees
Provides multiple test environments and saves time, but should have something for inspecting mobile apps screens
With the desktop browser, we can inspect any screen with the web developer option, but they should provide something for mobiles so that we can quickly inspect elements on the device. To write the Selenium scripts, we require web locators. We have to capture them from the local and execute the script on Sauce Labs. If Sauce Labs can provide a solution where we can inspect any of the mobile devices online, it will be very helpful for us. I also faced an issue where during the execution time, the iCloud password used to expire within a certain period, which used to create pop-ups on the screen making our tests fail. That was one thing that we faced many times. If that can be improved, it will be very helpful.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"When developing new pages that have questionable functionality or coding, we will often use CBT to test it in a browser. CBT works with our testing environment and development site."
"CrossBrowserTesting allows us to test our site with real-world devices in real-world scenarios and find what we're missing."
"The technical support is good."
"The ability to replay sessions is valuable for tracking down issues."
"The most valuable feature is that it gives us real OS devices that are available to test, and we don't have to ensure that all of the devices are up to date."
"Aside from speeding up our processes, it also allowed us to tie in our automated test scenarios and integrate our reporting tools to make the entire process efficient and hassle free."
"The ability to choose from many devices is the best feature."
"At the moment, all our deploys depend on results of automation. If the tests are failing, then we know that something is wrong at the early stages of development."
"The insights section provides a great overall state of the automation suite and can identify trends relatively quickly. If we see a dip in our passing rate over time, we can look at what changed when the test started failing to find the root cause rather than doing a quick fix to find that the test fails a short time later."
"Being able to test on real devices in the cloud without having to manage the devices locally."
"Supplying devices to a testing team of possibly close to one thousand testers and developers is a great undertaking but Sauce Labs has made this very easy and a welcomed solution."
"Without Sauce Labs, it would be really hard to achieve the software quality standards or the automation coverage that our clients need."
"With Sauce Labs, we have a whole universe of devices: Galaxy, all the iPhones, and all the operating system versions. All our software developers are able to test on a multitude of different devices."
"Sauce Labs is great in that you can spin up a virtual machine of one of many different configurations and quickly get your test up and running."
"One of the most valuable features is that we do not have to have the cross-platform testing vehicles in-house, as Sauce Labs gives us the ability to test across platforms and that really helps give us confidence in our products."
"Customer service from the initial query to sauce labs to the product evaluation to contract negotiations to purchase and installation was seamless."
 

Cons

"The speed to connect to mobile devices needs improvement, and sometimes the connection fails."
"This solution would benefit from faster testing and support for more devices."
"The five minute timeouts can cause irritation if you have just popped away to consult some supporting documentation."
"A wider range of physical devices with more browser versions in the Selenium Grid would be great to insure users with out-of-date devices are able to interact with our sites."
"We had some issues with the onboarding process and the cloud conductivity could improve."
"There should be more detailed training on CrossBrowserTesting."
"Sometimes, some of their instances fail, particularly in older versions of browsers."
"Being able to test on real devices via the virtual connection is wonderful, but it can cause some lag and load time issues while testing."
"Integration with Github, as well as several other similar tools, could be improved."
"Using Sauce Connect was very confusing."
"Sauce Labs test execution speed should improve."
"For mobile testing, Sauce Labs platform is great for functional tests, but the option to run tests on real physical devices is missing right now, so it’s impossible to run performance stress tests which is also very important to test mobile apps."
"There have been various times throughout the last month or so where the service has gone down during business hours."
"Sauce Labs' dashboard could be improved by adding more filters and allowing more customization options."
"We still see simulators for a few mobiles in their VM's, we want to test on real devices."
"Lacks the ability to start multiple tests simultaneously."
 

Pricing and Cost Advice

"A few intermediary pricing options for small QA teams would be nice, e.g., unlimited screenshots, "as you need it" parallel tests, etc."
"CrossBrowserTesting offered the best value for its price."
"The lowest price point is very reasonable. It is also useful if only one person in the company needs to check on the browser display."
"It is worth the pricing as the product is supported on multiple platforms and browsers."
"SmartBear offers bundles of products that work together."
"They could improve on the pricing because it seems pretty expensive. I'm sure it's justified, but it's expensive."
"It could be less like pay-per-use with a lower rate."
"We have an enterprise account; it has worked great for our needs."
"Cost-wise, it's decent. If you have to get the base version out of it, it's the best solution to go with. As compared to other cloud service providers, the pricing of Sauce Labs is decent."
"It is an expensive tool."
"The pricing is reasonable due to the amount of diversity that they provide. However, I feel they might be more flexible to bargain based on their relationship with our organization."
"Compared with other services, Sauce Labs is a bit expensive."
"Try the free trial and work with a Sauce Labs representative to see what package works best for your application(s)."
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Top Industries

By visitors reading reviews
Construction Company
15%
Financial Services Firm
10%
Comms Service Provider
9%
Transportation Company
6%
Construction Company
12%
Financial Services Firm
11%
Outsourcing Company
8%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise5
Large Enterprise10
By reviewers
Company SizeCount
Small Business33
Midsize Enterprise26
Large Enterprise73
 

Overview

 

Sample Customers

St. Jude Children's Research Hospital, Accenture, Sony, Los Angeles Times, ADP, Verizon, T-Mobile, Wistia
Salesforce.com, Mozilla, Zendesk, Puppet Labs, Twitter, Bank of America, Eventbrite, Bleacher Report, Okta, Intuit, Travelocity, Sharecare, CapitalOne.
Find out what your peers are saying about CrossBrowserTesting vs. Sauce Labs and other solutions. Updated: June 2026.
900,644 professionals have used our research since 2012.