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CrossBrowserTesting pros and cons

Vendor: SmartBear
4.5 out of 5

Pros & Cons summary

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Prominent pros & cons

PROS

CrossBrowserTesting offers an extensive range of products for simulating various devices, broadening the scope of testing capabilities.
CrossBrowserTesting's Selenium API and live test features enhance the team's QA process by improving speed and effectiveness.
Customer support from CrossBrowserTesting is highly praised for being honest, responsive, and top-notch.
CrossBrowserTesting allows for increased speed in regression testing and supports continuous testing across browser versions.
The variety of devices available with CrossBrowserTesting helps lower overhead costs by reducing the need for purchasing multiple devices.

CONS

Elements of real mobile/tablet testing could be sped up, and there are issues with network connections which can affect test reliability, especially with Internet Explorer family on Windows OS.
The "Getting Started" documentation for Selenium testing could be improved, and a wider range of physical devices with more browser versions would be beneficial.
The five-minute timeouts can cause irritation when needing to consult supporting documentation, and more detailed training on CrossBrowserTesting would be helpful.
There are instances of lagging and configuration inconsistencies across testing environments, which affect testing efficacy.
Testing on real devices via a virtual connection can cause lag and load time issues, and some instances fail, particularly in older browser versions.
 

CrossBrowserTesting Pros review quotes

it_user874182 - PeerSpot reviewer
Test Automation Consultant at Equiniti
May 17, 2018
The extensive range of products available to simulate is something I have come to appreciate as it has resulted in an ability to broaden the scope of our tests.
it_user874377 - PeerSpot reviewer
Senior Front-End Developer at Beaconfire RedEngine
May 17, 2018
CBT has made it easier to troubleshoot issues across devices when we do not have actual access to those specific devices. I even opt for CBT sometimes when we do have access to the device just because it is easier.
MJ
QA Automation Engineer and Web Developer at cleverbridge
May 17, 2018
The support team is top-notch. I have a great relationship with them. They are extremely honest and responsive.
Learn what your peers think about CrossBrowserTesting. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,082 professionals have used our research since 2012.
it_user874587 - PeerSpot reviewer
Chief Technology Officer at Trueborn Publishing
May 17, 2018
The ability to replay sessions is valuable for tracking down issues.
it_user875706 - PeerSpot reviewer
Software QA Tester at INXPO
May 21, 2018
It has increased the speed of our regression testing.
it_user876993 - PeerSpot reviewer
Javascript Developer at IPONWEB
May 23, 2018
When I started to work on testing automation, I was very excited about how easy it is to run tests on different browsers. It was just a matter of configuration.
marketacumen - PeerSpot reviewer
President at Market Acumen, Inc.
Oct 29, 2018
The screen shot portal is essential for an easy way to run tests across hundreds of browsers and retrieve screenshots which then indicate success or failure.
Michael Hutchison - PeerSpot reviewer
Web Specialist at Mayo Clinic
Jul 7, 2020
When developing new pages that have questionable functionality or coding, we will often use CBT to test it in a browser. CBT works with our testing environment and development site.
it_user878676 - PeerSpot reviewer
Founder - Creative Director at Mahebo
May 25, 2018
It was the perfect solution that saved us time and money to perform web viewing tests on real devices, which allowed our team to correct multiple failures in devices.
hima - PeerSpot reviewer
Works at R & L Carriers
Aug 2, 2018
The ability to choose from many devices is the best feature.
 

CrossBrowserTesting Cons review quotes

it_user874182 - PeerSpot reviewer
Test Automation Consultant at Equiniti
May 17, 2018
Elements of 'real' mobile/tablet testing could be sped up.
it_user874377 - PeerSpot reviewer
Senior Front-End Developer at Beaconfire RedEngine
May 17, 2018
I have experienced some lagging issues, and it does not seem like all of the testing environments are configured the same.
MJ
QA Automation Engineer and Web Developer at cleverbridge
May 17, 2018
The "Getting Started" documentation for Selenium testing could be improved.
Learn what your peers think about CrossBrowserTesting. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,082 professionals have used our research since 2012.
it_user874587 - PeerSpot reviewer
Chief Technology Officer at Trueborn Publishing
May 17, 2018
A wider range of physical devices with more browser versions in the Selenium Grid would be great to insure users with out-of-date devices are able to interact with our sites.
it_user875706 - PeerSpot reviewer
Software QA Tester at INXPO
May 21, 2018
There should be more detailed training on CrossBrowserTesting.
it_user876993 - PeerSpot reviewer
Javascript Developer at IPONWEB
May 23, 2018
A problem that we are facing quite often is related to the network connection. Tests can fail if the remote CrossBrowserTesting's VM has connection problems. This happens mostly with browsers of Internet Explorer family which work on Windows OS.
marketacumen - PeerSpot reviewer
President at Market Acumen, Inc.
Oct 29, 2018
Sometimes, some of their instances fail, particularly in older versions of browsers.
Michael Hutchison - PeerSpot reviewer
Web Specialist at Mayo Clinic
Jul 7, 2020
The screenshot tool defaults to a screen layout instead of a full page test. I find it a bit cumbersome that I can't have it run a full screenshot as my default.
it_user878676 - PeerSpot reviewer
Founder - Creative Director at Mahebo
May 25, 2018
The speed connection in mobile devices could be improved, because sometimes the load time is uncertain.
hima - PeerSpot reviewer
Works at R & L Carriers
Aug 2, 2018
Sometimes the testing is slow.