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CrossBrowserTesting vs SmartBear TestComplete comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CrossBrowserTesting
Ranking in Functional Testing Tools
27th
Average Rating
9.0
Reviews Sentiment
7.6
Number of Reviews
19
Ranking in other categories
No ranking in other categories
SmartBear TestComplete
Ranking in Functional Testing Tools
8th
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
76
Ranking in other categories
Regression Testing Tools (5th), Test Automation Tools (6th)
 

Mindshare comparison

As of June 2026, in the Functional Testing Tools category, the mindshare of CrossBrowserTesting is 1.4%, up from 0.8% compared to the previous year. The mindshare of SmartBear TestComplete is 4.9%, up from 4.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Functional Testing Tools Mindshare Distribution
ProductMindshare (%)
SmartBear TestComplete4.9%
CrossBrowserTesting1.4%
Other93.7%
Functional Testing Tools
 

Featured Reviews

CN
Senior DevOps Engineer at a financial services firm with 10,001+ employees
Knowledgeable support, scalable, and stable
We use CrossBrowserTesting for testing our web-based applications We had some issues with the onboarding process and the cloud conductivity could improve. I have used CrossBrowserTesting within the past 12 months. CrossBrowserTesting is stable. I have found CrossBrowserTesting to be scalable.…
Prakhar Goel - PeerSpot reviewer
Sr Test Lead at Emerson
Used for integration automation, user-based automation, and web automation
The solution's most valuable features are the drag-and-drop feature, keyword-driven approach, and reusability of the scripts. The solution has introduced a new feature that helps us identify objects we cannot normally identify. It gives you a fair idea of objects, resolving the object recognition issue. The solution can be used to perform different tests on different machines.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I am able to continuously test my new releases across browser versions without issues."
"Each new session started with the live testing feature allows for a cleared browser and new experience to be able to not only see these attributes on the page clearly but also pass clean data."
"The ability to replay sessions is valuable for tracking down issues."
"It was the perfect solution that saved us time and money to perform web viewing tests on real devices, which allowed our team to correct multiple failures in devices."
"At the moment, all our deploys depend on results of automation. If the tests are failing, then we know that something is wrong at the early stages of development."
"Record and Replay is the most used functionality for us, as we can record the test cases and play them on multiple combinations of platforms."
"With screenshots, I can quickly verify a page looks universally good in minutes."
"When I started to work on testing automation, I was very excited about how easy it is to run tests on different browsers. It was just a matter of configuration."
"With TestComplete, I can discover bugs faster and easier than testing manually."
"This tool is very easy to use and very powerful."
"Using TestComplete, the application tests are executed at night unmanned, so that test engineers can focus on developing new tests instead of executing existing tests."
"It helped to automate all the possible functional test cases which I previously used to do by manual testing."
"Test automation with TestComplete significantly (estimated 80%) reduced the regression timeline for a complex AUT with a large number of test cases."
"TestComplete is a great product."
"If a user is testing behavioral actions, then SmartBear is a very good product to go to."
"We were able to run tests on daily promotions of software so all software was tested every night, making any bugs instantly visible the next morning."
 

Cons

"Sometimes, some of their instances fail, particularly in older versions of browsers."
"Being able to test on real devices via the virtual connection is wonderful, but it can cause some lag and load time issues while testing."
"A problem that we are facing quite often is related to the network connection. Tests can fail if the remote CrossBrowserTesting's VM has connection problems. This happens mostly with browsers of Internet Explorer family which work on Windows OS."
"There should be more detailed training on CrossBrowserTesting."
"Sometimes the testing is slow."
"Automated testing could be improved."
"The speed to connect to mobile devices needs improvement, and sometimes the connection fails."
"A wider range of physical devices with more browser versions in the Selenium Grid would be great to insure users with out-of-date devices are able to interact with our sites."
"It is expensive, and it is difficult to acquire living in Brazil. They should facilitate this."
"The solution needs Mac OS support."
"Stability issues occurred only when connecting to the SourceSafe. Sometimes, after getting the latest version, the tool hangs and it should be reopened in order to recover."
"Right now, in terms of recording and scripting the solution is not user-friendly."
"SmartBear products generally have a weak link when it comes to integration with other test management tools like Inflectra."
"TestComplete had problems during long hours runs. In some cases it could crash without leaving any logs."
"The initial deployment of TestComplete was difficult, but with the assistance of SmartBear technical support, I was able to get it up and running."
"During the distribution of our regression test cases, the control IDs are not always recognized correctly."
 

Pricing and Cost Advice

"CrossBrowserTesting offered the best value for its price."
"SmartBear offers bundles of products that work together."
"It is worth the pricing as the product is supported on multiple platforms and browsers."
"The lowest price point is very reasonable. It is also useful if only one person in the company needs to check on the browser display."
"A few intermediary pricing options for small QA teams would be nice, e.g., unlimited screenshots, "as you need it" parallel tests, etc."
"Overall, for us, the cost of the TestComplete platform and the three extra modules is around $8,000."
"The pricing is a little above average — it could be lower."
"The price is less, compared to other products, such as QTP."
"The price of SmartBear TestComplete could be less. The main challenge is when it comes to node-locked. They should use a subscription model, such as a monthly-based subscription or, a quarterly-based subscription. Their floating license is very expensive, and this high price should be reduced or provide, at a minimum, a subscription model."
"SmartBear TestComplete is an expensive tool."
"The license price for a physical machine is cheap, and for virtual machine, it is very expensive."
"It is approximately $6,000 a year."
"It comes with a high cost."
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Top Industries

By visitors reading reviews
Construction Company
15%
Financial Services Firm
10%
Comms Service Provider
9%
Transportation Company
6%
Manufacturing Company
13%
Financial Services Firm
11%
Construction Company
9%
Computer Software Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise5
Large Enterprise10
By reviewers
Company SizeCount
Small Business23
Midsize Enterprise19
Large Enterprise32
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for SmartBear TestComplete?
I am not involved in pricing or licensing; our management team handles these aspects.
What needs improvement with SmartBear TestComplete?
While using SmartBear TestComplete, we are fine with the current capabilities, however, it would be beneficial to improve some performance aspects, especially the image comparison feature. Occasion...
What is your primary use case for SmartBear TestComplete?
We are using SmartBear TestComplete ( /products/smartbear-testcomplete-reviews ) for automation over applications.
 

Overview

 

Sample Customers

St. Jude Children's Research Hospital, Accenture, Sony, Los Angeles Times, ADP, Verizon, T-Mobile, Wistia
Cisco, J.P. Morgan, Boeing, McAfee, EMC, Intuit, and Thomson Reuters.
Find out what your peers are saying about CrossBrowserTesting vs. SmartBear TestComplete and other solutions. Updated: June 2026.
900,644 professionals have used our research since 2012.