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CrossBrowserTesting vs SmartBear TestComplete comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CrossBrowserTesting
Ranking in Functional Testing Tools
26th
Average Rating
9.0
Reviews Sentiment
7.6
Number of Reviews
19
Ranking in other categories
No ranking in other categories
SmartBear TestComplete
Ranking in Functional Testing Tools
8th
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
76
Ranking in other categories
Regression Testing Tools (5th), Test Automation Tools (6th)
 

Mindshare comparison

As of February 2026, in the Functional Testing Tools category, the mindshare of CrossBrowserTesting is 1.5%, up from 0.8% compared to the previous year. The mindshare of SmartBear TestComplete is 5.1%, up from 4.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Functional Testing Tools Market Share Distribution
ProductMarket Share (%)
SmartBear TestComplete5.1%
CrossBrowserTesting1.5%
Other93.4%
Functional Testing Tools
 

Featured Reviews

CN
Senior DevOps Engineer at a financial services firm with 10,001+ employees
Knowledgeable support, scalable, and stable
We use CrossBrowserTesting for testing our web-based applications We had some issues with the onboarding process and the cloud conductivity could improve. I have used CrossBrowserTesting within the past 12 months. CrossBrowserTesting is stable. I have found CrossBrowserTesting to be scalable.…
Prakhar Goel - PeerSpot reviewer
Sr Test Lead at Emerson
Used for integration automation, user-based automation, and web automation
The solution's most valuable features are the drag-and-drop feature, keyword-driven approach, and reusability of the scripts. The solution has introduced a new feature that helps us identify objects we cannot normally identify. It gives you a fair idea of objects, resolving the object recognition issue. The solution can be used to perform different tests on different machines.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Record and Replay is the most used functionality for us, as we can record the test cases and play them on multiple combinations of platforms."
"Video recording of the script running in a cloud server."
"I am able to continuously test my new releases across browser versions without issues."
"The ability to replay sessions is valuable for tracking down issues."
"The screen shot portal is essential for an easy way to run tests across hundreds of browsers and retrieve screenshots which then indicate success or failure."
"CBT has made it easier to troubleshoot issues across devices when we do not have actual access to those specific devices. I even opt for CBT sometimes when we do have access to the device just because it is easier."
"The support team is top-notch. I have a great relationship with them. They are extremely honest and responsive."
"The extensive range of products available to simulate is something I have come to appreciate as it has resulted in an ability to broaden the scope of our tests."
"The solution's most valuable features are the drag-and-drop feature, keyword-driven approach, and reusability of the scripts."
"The product is stable for what we are currently using it for, and it is sufficient for us."
"The database checkpoints detect problems which are difficult for a human resource to find."
"You can record your actions and play them back later."
"The initial setup is pretty easy and it's quick to deploy."
"The integration with various tools is important."
"Complete works perfectly with CUTE. That includes all dialogues, right-click menus, or system dialogues, etc., which are handled well."
"This company offers end-to-end capabilities for test suite creation and execution. One feature that I particularly appreciate is the tagging system. Tags are highly valuable, as they allow you to assign tags to your test cases. When there's an impact in a specific area, you can search for and run all test cases associated with that tag. I find this functionality very useful."
 

Cons

"The five minute timeouts can cause irritation if you have just popped away to consult some supporting documentation."
"Being able to test on real devices via the virtual connection is wonderful, but it can cause some lag and load time issues while testing."
"A wider range of physical devices with more browser versions in the Selenium Grid would be great to insure users with out-of-date devices are able to interact with our sites."
"Elements of 'real' mobile/tablet testing could be sped up."
"The speed connection in mobile devices could be improved, because sometimes the load time is uncertain."
"A problem that we are facing quite often is related to the network connection. Tests can fail if the remote CrossBrowserTesting's VM has connection problems. This happens mostly with browsers of Internet Explorer family which work on Windows OS."
"The "Getting Started" documentation for Selenium testing could be improved."
"Sometimes the testing is slow."
"To bring it up to a 10, I would be looking for the addition of some key functional API testing."
"One notable drawback is the absence of native integration with Git."
"The solution’s customer support should be improved."
"The way objects are added and used when utilizing descriptive programming could be improved. It is a little unwieldy, compared to UFT."
"The pricing is the constraint."
"Name Mapping feature should be clearer. Whenever I use it, I do not really know what will work and what will not work."
"SmartBear products generally have a weak link when it comes to integration with other test management tools like Inflectra."
"During the distribution of our regression test cases, the control IDs are not always recognized correctly."
 

Pricing and Cost Advice

"CrossBrowserTesting offered the best value for its price."
"A few intermediary pricing options for small QA teams would be nice, e.g., unlimited screenshots, "as you need it" parallel tests, etc."
"It is worth the pricing as the product is supported on multiple platforms and browsers."
"The lowest price point is very reasonable. It is also useful if only one person in the company needs to check on the browser display."
"SmartBear offers bundles of products that work together."
"The pricing is a little above average — it could be lower."
"The license price for a physical machine is cheap, and for virtual machine, it is very expensive."
"The solution's licensing cost has increased because it has moved to some new SLM-based licenses."
"This is a pay-per-use service that is not expensive, and cost-efficient if you have a small team."
"The licensing costs are in the range of $1,000 to $3,000."
"Overall, for us, the cost of the TestComplete platform and the three extra modules is around $8,000."
"My advice so far, is that while it’s not quite as powerful and easy to use as UFT, its price tag more than makes up for it."
"The option we chose was around $2,000 USD."
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Top Industries

By visitors reading reviews
Computer Software Company
16%
Comms Service Provider
9%
Educational Organization
9%
Performing Arts
9%
Manufacturing Company
14%
Computer Software Company
14%
Financial Services Firm
12%
Government
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise5
Large Enterprise10
By reviewers
Company SizeCount
Small Business22
Midsize Enterprise20
Large Enterprise32
 

Questions from the Community

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What do you like most about SmartBear TestComplete?
TestComplete has strong reporting capabilities. The reports they generate are really good.
What is your experience regarding pricing and costs for SmartBear TestComplete?
I am not involved in pricing or licensing; our management team handles these aspects.
What needs improvement with SmartBear TestComplete?
While using SmartBear TestComplete, we are fine with the current capabilities, however, it would be beneficial to improve some performance aspects, especially the image comparison feature. Occasion...
 

Overview

 

Sample Customers

St. Jude Children's Research Hospital, Accenture, Sony, Los Angeles Times, ADP, Verizon, T-Mobile, Wistia
Cisco, J.P. Morgan, Boeing, McAfee, EMC, Intuit, and Thomson Reuters.
Find out what your peers are saying about CrossBrowserTesting vs. SmartBear TestComplete and other solutions. Updated: January 2026.
881,707 professionals have used our research since 2012.