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CrossBrowserTesting vs SmartBear TestComplete comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CrossBrowserTesting
Ranking in Functional Testing Tools
28th
Average Rating
9.0
Reviews Sentiment
7.6
Number of Reviews
19
Ranking in other categories
No ranking in other categories
SmartBear TestComplete
Ranking in Functional Testing Tools
8th
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
76
Ranking in other categories
Regression Testing Tools (5th), Test Automation Tools (6th)
 

Mindshare comparison

As of August 2026, in the Functional Testing Tools category, the mindshare of CrossBrowserTesting is 1.4%, up from 0.9% compared to the previous year. The mindshare of SmartBear TestComplete is 4.7%, down from 4.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Functional Testing Tools Mindshare Distribution
ProductMindshare (%)
SmartBear TestComplete4.7%
CrossBrowserTesting1.4%
Other93.9%
Functional Testing Tools
 

Featured Reviews

CN
Senior DevOps Engineer at a financial services firm with 10,001+ employees
Knowledgeable support, scalable, and stable
We use CrossBrowserTesting for testing our web-based applications We had some issues with the onboarding process and the cloud conductivity could improve. I have used CrossBrowserTesting within the past 12 months. CrossBrowserTesting is stable. I have found CrossBrowserTesting to be scalable.…
Prakhar Goel - PeerSpot reviewer
Sr Test Lead at Emerson
Used for integration automation, user-based automation, and web automation
The solution's most valuable features are the drag-and-drop feature, keyword-driven approach, and reusability of the scripts. The solution has introduced a new feature that helps us identify objects we cannot normally identify. It gives you a fair idea of objects, resolving the object recognition issue. The solution can be used to perform different tests on different machines.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The screen shot portal is essential for an easy way to run tests across hundreds of browsers and retrieve screenshots which then indicate success or failure."
"I must acknowledge that the customer support has been A++ when I have run into problems."
"It was the perfect solution that saved us time and money to perform web viewing tests on real devices, which allowed our team to correct multiple failures in devices."
"SmartBear has excellent, informative webinars, so keep an eye out for those."
"We would not be able to provide our services without their tools."
"CrossBrowserTesting helps a lot with the responsive testing in different mobiles and browsers and has good tools for our testing like taking videos and screenshots."
"At the moment, all our deploys depend on results of automation. If the tests are failing, then we know that something is wrong at the early stages of development."
"Each new session started with the live testing feature allows for a cleared browser and new experience to be able to not only see these attributes on the page clearly but also pass clean data."
"With TestComplete, I can discover bugs faster and easier than testing manually."
"Customer Service: It's good. Technical Support: It's good."
"After NPAPI was unsupported by Chrome, our test runs were halted on Chrome for a previous version of TestComplete, and they started running again with version 11.11."
"Good test coverage through automation and provides unique solutions to most of the automation challenges (e.g. comparison of images)."
"Using TestComplete, the application tests are executed at night unmanned, so that test engineers can focus on developing new tests instead of executing existing tests."
"It is value for money, and different licensing options are available."
"The solution has saved a lot of human resources by running full regression tests prior to each release, and over the years many major bugs have been detected by the tool, saving us the big expense of fixing problems after a release."
"The ease-of-use and quality of the overall product are above average."
 

Cons

"There should be more detailed training on CrossBrowserTesting."
"I have experienced some lagging issues, and it does not seem like all of the testing environments are configured the same."
"This solution would benefit from faster testing and support for more devices."
"Being able to test on real devices via the virtual connection is wonderful, but it can cause some lag and load time issues while testing."
"Automated testing could be improved."
"The speed connection in mobile devices could be improved, because sometimes the load time is uncertain."
"The five minute timeouts can cause irritation if you have just popped away to consult some supporting documentation."
"The "Getting Started" documentation for Selenium testing could be improved."
"It is very difficult to have multiple developers when using Name Mapping. You can’t merge all the files and this creates conflicts."
"The integration tools could be better."
"The solution needs Mac OS support."
"This solution could be improved by making it easier to visualize where there is a failure without having to look at it in detail."
"The initial setup of SmartBear TestComplete was complex."
"SmartBear products generally have a weak link when it comes to integration with other test management tools like Inflectra."
"Customer Service can be slow to respond to electronic forms of communication and they do not have a way for a customer to speak directly to customer support."
"Stability issues occurred only when connecting to the SourceSafe. Sometimes, after getting the latest version, the tool hangs and it should be reopened in order to recover."
 

Pricing and Cost Advice

"The lowest price point is very reasonable. It is also useful if only one person in the company needs to check on the browser display."
"A few intermediary pricing options for small QA teams would be nice, e.g., unlimited screenshots, "as you need it" parallel tests, etc."
"It is worth the pricing as the product is supported on multiple platforms and browsers."
"SmartBear offers bundles of products that work together."
"CrossBrowserTesting offered the best value for its price."
"This is a pay-per-use service that is not expensive, and cost-efficient if you have a small team."
"It costs a few hundred per year, but I am not sure. It is not at all expensive as compared to other tools."
"The solution is around $1500. Some are perpetual licenses, and some get a yearly report card."
"The pricing is a little above average — it could be lower."
"It comes with a high cost."
"The product is becoming more and more expensive."
"SmartBear TestComplete is an expensive tool."
"The license price for a physical machine is cheap, and for virtual machine, it is very expensive."
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Top Industries

By visitors reading reviews
Construction Company
16%
Financial Services Firm
10%
Comms Service Provider
9%
Performing Arts
6%
Manufacturing Company
13%
Financial Services Firm
10%
Construction Company
10%
Outsourcing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise5
Large Enterprise10
By reviewers
Company SizeCount
Small Business23
Midsize Enterprise19
Large Enterprise32
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for SmartBear TestComplete?
I am not involved in pricing or licensing; our management team handles these aspects.
What needs improvement with SmartBear TestComplete?
While using SmartBear TestComplete, we are fine with the current capabilities, however, it would be beneficial to improve some performance aspects, especially the image comparison feature. Occasion...
What is your primary use case for SmartBear TestComplete?
We are using SmartBear TestComplete ( /products/smartbear-testcomplete-reviews ) for automation over applications.
 

Overview

 

Sample Customers

St. Jude Children's Research Hospital, Accenture, Sony, Los Angeles Times, ADP, Verizon, T-Mobile, Wistia
Cisco, J.P. Morgan, Boeing, McAfee, EMC, Intuit, and Thomson Reuters.
Find out what your peers are saying about CrossBrowserTesting vs. SmartBear TestComplete and other solutions. Updated: June 2026.
908,800 professionals have used our research since 2012.