No more typing reviews! Try our Samantha, our new voice AI agent.
Sauce Labs Logo

Sauce Labs pros and cons

Vendor: Sauce Labs
4.4 out of 5

Pros & Cons summary

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.
Get the report

Prominent pros & cons

PROS

Sauce Labs provides extensive cross-browser and cross-platform testing capabilities without the need for physical setups, enabling users to test across a wide range of devices and environments efficiently.
Integration with various CI/CD platforms and developer tools allows seamless automated testing processes, helping teams enhance their testing strategies.
The availability of a multitude of browser and OS combinations in parallel helps broaden the testing scope and identify performance issues early.
Sauce Labs assists in managing testing resources remotely, which is beneficial for teams operating in distributed or remote work environments.
Its Failure Analysis feature is vital for diagnosing root causes of test failures, leading to improved testing accuracy.

CONS

Running tests in SauceCloud can take longer than in a local environment and sometimes experience stability issues.
Initializing and executing tests can be slower due to VM start-up times, potentially hindering productivity.
Limited network connectivity and inconsistencies in automated testing results can affect user experience.
Latency and licensing issues, particularly in regions outside EU and US, can slow down the testing process.
The pricing model is inflexible, making it challenging for smaller organizations to access a variety of testing devices.
 

Sauce Labs Pros review quotes

AnupKumar4 - PeerSpot reviewer
Senior QA Automation Engineer at Xoriant
Apr 9, 2024
I never faced any issues with the stability.
MR
Lead Consultant at a tech services company with 10,001+ employees
Feb 21, 2023
The solution they provide is very robust. We can quickly connect to their environment with the hub URL. They have a URL that has the entire grid of desktops, web browsers, and mobile devices. They also provide real devices, so you just provide the URL and test your application.
AS
QA engineer at Siznam and Co
Apr 16, 2024
It has significantly enhanced our testing accuracy by approximately 50%.
Learn what your peers think about Sauce Labs. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
893,244 professionals have used our research since 2012.
Joel Alonzo - PeerSpot reviewer
Product Manager - Data & APIs at a marketing services firm with 201-500 employees
Feb 10, 2022
The error logging is also very robust. If we run a test through Sauce Labs and there's some sort of issue, a log will appear on the screen. Log messages are usually heinous and horrible... Sauce Labs is incredibly good at saying things like, 'Hey, here is the exact issue. Fix this and you can run the test.' That helps in getting things up and running and executing the way they should.
Savio De Souza - PeerSpot reviewer
Sr. IT Architect at a healthcare company with 10,001+ employees
Feb 15, 2022
Sauce Labs' dashboards contain multiple useful metrics in one place. Everything is represented to us visually on the dashboard, which helps us understand where to focus our attention, what the issues are, and what we need to resolve.
reviewer1774524 - PeerSpot reviewer
Engineer at a pharma/biotech company with 10,001+ employees
Feb 2, 2022
Our machines are mostly Windows. Being able to test with Safari, on a Mac, and other types of browser pieces without having to manage all the infrastructure is the biggest feature that our team enjoys.
RL
Director of Quality Assurance - Shared Service at a financial services firm with 10,001+ employees
Dec 19, 2021
The most critical thing is that this software aligns with our Agile and DevOps way of doing things. It integrates with kickoff scripts through DevOps.
reviewer1797372 - PeerSpot reviewer
Vice President of IT QA at a financial services firm with 5,001-10,000 employees
Mar 2, 2022
Before implementing Sauce Labs, we tested physical devices that team members had to share. It was more feasible when we were all located in one office, but we couldn't leverage our offshore capacity. With this solution, we can do everything remotely, which is essential now that most of us work from home.
CC
Software Developer Engineer in Test at a retailer with 5,001-10,000 employees
Mar 2, 2022
Sauce Labs is optimized for automation and integration with the major CI/CD platforms and developer tools. We have an integration with App Center that we're working on. They have a storage API that lets us retrieve APK and IPA, iOS and Android builds off the phone, so that we can continue testing with CI/CD. They integrate with Jenkins, and Jenkins is the main CI/CD.
reviewer1776888 - PeerSpot reviewer
IT Analyst at a manufacturing company with 10,001+ employees
Feb 14, 2022
It provides a comprehensive selection of browsers and platform versions for our test automations and CI/CD pipeline process. It also provides a comprehensive set of virtual mobile devices, which we can configure for our automation and availability. These features are valuable for us when it comes to testing our applications. We have a website and mobile applications that we want to test and diversify to various browsers and mobile devices as well as restore various versions. This helps us to find bugs that users might be facing and correct them.
 

Sauce Labs Cons review quotes

AnupKumar4 - PeerSpot reviewer
Senior QA Automation Engineer at Xoriant
Apr 9, 2024
Sauce Labs can include new technologies like generative AI capabilities.
MR
Lead Consultant at a tech services company with 10,001+ employees
Feb 21, 2023
With the desktop browser, we can inspect any screen with the web developer option, but they should provide something for mobiles so that we can quickly inspect elements on the device. To write the Selenium scripts, we require web locators. We have to capture them from the local and execute the script on Sauce Labs. If Sauce Labs can provide a solution where we can inspect any of the mobile devices online, it will be very helpful for us.
AS
QA engineer at Siznam and Co
Apr 16, 2024
They could improve the platform's customer support services.
Learn what your peers think about Sauce Labs. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
893,244 professionals have used our research since 2012.
Joel Alonzo - PeerSpot reviewer
Product Manager - Data & APIs at a marketing services firm with 201-500 employees
Feb 10, 2022
Multi-domain SSO is a big concern for us right now, especially as we've been merged into a larger company. I suddenly have teams coming from 20 different domains, and because the main master Sauce Labs account is locked down to one SSO domain, there are teams that can't run a test right now. I've heard they're working on a solution and they've been very communicative with us about it. A solution to that would help us a lot.
Savio De Souza - PeerSpot reviewer
Sr. IT Architect at a healthcare company with 10,001+ employees
Feb 15, 2022
When we were in development, it was a bit of a pain because we have onshore and offshore development. One of our development shops is in India, and we were running tests over there. When some of the users tried to log in, it was slow for them or we didn't have enough licenses. That was during the core development before we even launched.
reviewer1774524 - PeerSpot reviewer
Engineer at a pharma/biotech company with 10,001+ employees
Feb 2, 2022
On a rare occasion, I will come into a ticket where a customer will have reached out to me after reaching out to Sauce Labs, saying, "Sauce Labs doesn't understand what I am going through. They are not being very helpful." So, I try to do clean up there. Outside of those extremely rare occasions, I have only had one or two of those support issues.
RL
Director of Quality Assurance - Shared Service at a financial services firm with 10,001+ employees
Dec 19, 2021
We had some specific features that we opened tickets on, although they were not earth-shattering. For example, the way the menus scroll could be improved because it does not have a bar, the way that people are used to, where you can move up and down.
reviewer1797372 - PeerSpot reviewer
Vice President of IT QA at a financial services firm with 5,001-10,000 employees
Mar 2, 2022
The pricing model of Sauce Labs could be more flexible. Sauce Labs has just one price for the type of solution and a set number of devices. Other solutions have a fee for the base solution and an additional cost per device. If you're a smaller organization, you have to consider your needs. Some smaller companies still need to test various devices, so my advice is to start small and scale up as needed. We had initially planned to start big, but that would have been a big waste.
CC
Software Developer Engineer in Test at a retailer with 5,001-10,000 employees
Mar 2, 2022
They could improve on the pricing because it seems pretty expensive.
reviewer1776888 - PeerSpot reviewer
IT Analyst at a manufacturing company with 10,001+ employees
Feb 14, 2022
The real concern is the load time of applications or real devices when we start our tests. It takes some time to load the application or web browser. Sometimes, it is frustrating too. Since they are real devices, we understand it takes some time to load. However, if it were to improve, then that would be a great asset to the solution. So, we would like better responsive times when opening applications and running tests.